Latest news with #guestservices
Yahoo
29-06-2025
- Yahoo
Carnival Cruise Line raises red flag over new cruise ‘hack'
Carnival Cruise Line raises red flag over new cruise 'hack' originally appeared on Come Cruise With Me. Many cruisers turn to online forums like Reddit, Facebook groups, and cruise website message boards for tips and advice about cruises. These forums can be a wealth of cruise information, but it's important to keep in mind that not all of the tips and 'cruise hacks' you find on them — even popular ones — are cruise hacks violate cruise line conduct policies and could get you banned from sailing. Some can also jeopardize your safety and the safety of others. Although some cruise hacks are smart and helpful, you probably shouldn't try any that sound questionable. If you're unsure, consult your cruise line's guest conduct policies or contact its guest services team. Cruise lines want to make it easy for passengers to understand what onboard behaviors are discouraged. Guest conduct policies are quite detailed to help prevent any doubt, and to help ensure a safe and enjoyable onboard experience for all. For Carnival Cruise Line passengers, there's even an easy way to reach out directly on social media to a helpful cruise line representative. Carnival Cruise Line Brand Ambassador John Heald manages a popular Facebook page where he answers hundreds of questions from passengers every day. Heald also posts helpful information that cruisers need to know, including warnings about rumors and cruise hacks that passengers should a video message posted on June 14, Heald shared a serious warning for Carnival cruise passengers after a concerning cruise hack was brought to his attention by both cruisers and a staff member who monitors social media sites for the cruise line. This Carnival cruise cabin hack was posted on a cruise message board and suggested a questionable way to make the cabin air conditioning get cooler. 'Basically, what they're saying is you can go into the thermostat, take the thing off, switch some wires around and bypass and sort of try and make it cooler yourself, I guess,' Heald said he didn't really know what this air conditioning hack was telling people to do exactly, but what he did know was that passengers should not attempt it because it's extremely unsafe. 'I spoke with one of the engineers about this on one of the ships, and not only is that something that is very likely to give you an electric shock and really injure you, but also it's very dangerous as well from a fire safety point of view,' Heald he warned passengers against this cruise air conditioning hack, the brand ambassador also encouraged Carnival cruisers not to hesitate to reach out to guest services if they have a problem with their cabin air conditioning. 'Please don't write to me at the end of cruise when you're back home in Cleveland and say it wasn't cold enough in my cabin,' Heald stressed. 'Talk to somebody on board there — call 7777, go to guest services, tell your cabin attendant, do whatever is necessary.' Heald also explained why it may feel like cruise ship air conditioning systems aren't cooling as well as they should, especially during the hot summer season. 'The ship uses a cooling system — a cool water system — which takes the cold water from the engines and the engine room and pushes that through into the air conditioning. Now, remember this time of year the water temperatures in the be very warm and so just bear that in mind — it is the very warm and humid time of year,' Heald said. More Carnival cruise news:'But if you have any concerns in your cabin, please speak to somebody. Do not, do not tamper with the air conditioning system, please,' he reiterated. The brand ambassador also warned that tampering with your cabin air conditioning system could get you banned from sailing on Carnival cruise ships. 'Not only is that very dangerous but it's a very good chance that you would stop yourself [from] ever being able to cruise with us ever again,' he added. (The Arena Group will earn a commission if you book a cruise.) , or email Amy Post at or call or text her at 386-383-2472. This story was originally reported by Come Cruise With Me on Jun 17, 2025, where it first appeared.
Khaleej Times
26-06-2025
- Business
- Khaleej Times
Dubai: Global Village invites retail shop owners, guest services for Season 30
Global Village, one of the most popular tourist attractions in Dubai, has announced that it is now accepting proposals for retail shops and guest services categories for the much-anticipated Season 30. The park recently broke yet another record with 10.5 million guests visiting during Season 29 and is inviting business owners to join in for another season. Those looking to kickstart or expand their retail business can do so with a Global Village retail shop and the opportunity to grow and reach millions of potential customers from around the world. Similarly, those looking to provide unparalleled guest services will benefit from the ease of operations through the popular destination's infrastructure and support. Stay up to date with the latest news. Follow KT on WhatsApp Channels. While showcasing the wonders of the world from various regions and cultures, the destination encourages those wishing to see their business grow, to register to participate in Season 30 through Global Village is the region's premier multicultural family destination for entertainment, dining, shopping and attractions. Since opening its gates in 1997, the entertainment destination has welcomed over 100 million guests, with Season 29 achieving a new proven record of a crowd footfall of 10.5 million. Season 29 hosted 30 pavilions representing over 90 cultures, with more than 3,500 shopping outlets and over 250 dining options. The park was home to 400+ world-class performers featured in 40,000 shows. Guests enjoyed over 200 rides and games at Carnaval, making Global Village home to the largest and most diverse range of events, shows, shopping and dining experiences.
Daily Mail
27-05-2025
- Business
- Daily Mail
I work on cruises - this is my biggest pet peeve... and these are the staff with the best pay
Ever wondered what goes on behind the scenes on your cruise holiday? A cruise crew member has lifted the lid on what it's like to work as a member of guest services. Posting on Reddit, the crew member revealed that their biggest pet peeve is when holidaymakers 'demand' to speak to the manager'. 'Most of these people I would be happy not to have to deal with, however what they fail to realise is that I might get in trouble if I immediately call a supervisor without trying to resolve the issue by myself first,' they explained. 'If seeing the manager is warranted, I promise you won't have to say it.' And luckily it's really pretty easy to keep cruise crew happy, according to the staff member. They said: 'Be nice. That's literally it. We deal with all sorts of entitled complainers. 'Now some, if not most, complaints are perfectly valid but if you're not an a**hole about it, we'll do everything we can. And we will appreciate you being nice to us.' However, even really pleasant passengers will struggle to pick up any freebies or an upgrade onboard. The crew member claimed that there's actually 'no way' for staff to upgrade passengers once they're on the ship. They advised guests who want an upgrade to enter the room bid before the ship sets sail. They added: 'You can get your room changed in extreme circumstances, but even then it's most likely it's going to be the same or lower tier.' The staff member explained that while cruise ships will keep a few rooms spare, they're for emergencies and won't be used to upgrade passengers. And the guest services insider revealed there are also a 'very limited amount of free amenities' that they can send to a passenger's room. 'Normally we're only supposed to give these out to relieve a frustrated guest, but there have been instances where I would do it as kind of my own gratuity for someone being extra nice to me,' said the crew member. While the anonymous crew member said they enjoyed their job, they warned that most Americans wouldn't 'be happy with the wages'. But if you are looking to hit the high seas as a crew member, there's one job that's the most desirable position onboard, according to the cruise worker. They revealed that entertainers are 'by far' the happiest members of staff onboard the ship. The crew member said: 'They have the most time off and are very well paid.' It comes after MailOnline exclusively spoke to Carli Fogel, from Florida, who studied university on a cruise ship in 2018, and described it as 'the best four months' of her life.
Hospitality Net
22-05-2025
- Business
- Hospitality Net
Nick King has been appointed Director of Rooms at Hyatt Regency Lost Pines Resort & Spa in Cedar Creek
Hyatt Regency Lost Pines Resort & Spa, a Texas Hill Country destination resort set on 405 scenic acres along the Colorado River, is pleased to announce the appointment of Nick King as Director of Rooms. With over a decade of experience in hotel operations across multiple Hyatt properties, King brings a strong background in guest services, team leadership, and a passion for creating exceptional experiences. In his new role, King will oversee all aspects of the Rooms Division at Hyatt Regency Lost Pines, including front office, housekeeping, recreation, and guest services. His leadership will support the resort's continued commitment to warm, intuitive hospitality and its seamless blend of comfort, service, and natural beauty. King most recently served in leadership roles at Hyatt Regency Long Beach and Hyatt Regency San Francisco, where he oversaw key aspects of the Rooms Division and led high-performing teams across front office and guest services. He began his Hyatt career at Hyatt Regency Clearwater Beach as a Bell Attendant and steadily advanced through positions of increasing responsibility across several Hyatt properties. Outside of work, King is an avid traveler and food enthusiast. Together with his wife Kristine—whom he met while working at Hyatt Regency San Francisco—he has explored more than 38 states, 15 countries, and three continents, with favorite destinations including Banff, Kauai, Porto, San Sebastian, Zion, and Dubrovnik. When not on the road, the couple enjoys time outdoors and relaxing with their two cats, Marble and Forrest.
The Sun
08-05-2025
- Business
- The Sun
How receptionist jobs are vital to economy and could be springboard to senior roles
THEY are the first people you see at any company and they can shape the perception of the entire firm – so why don't receptionists get more respect? Almost a quarter of a million people work in this role across the country, but there is still a belief it is a junior position you can do without experience. 4 4 While it is possible to train as a receptionist for your first job, it is also a specialist position that requires people skills plus outstanding organisation and timekeeping abilities to be successful. May 14 is National Receptionists' Day, which aims to highlight how vital the job is to the economy and to showcase it as both a career in its own right and as a springboard to more senior jobs. With the move to hybrid working, the traditional receptionist role is evolving fast. And there is a rise in demand for the role to become part of a wider 'guest services experience' as offices become more like luxury hotels to tempt staff back into the building. Modern receptionists have to be multifunctional front-of-house professionals who can handle everything from meet-and-greets to tech support and event co-ordination. Salaries are evolving too, ranging from £18,000 for first jobs to more than £45,000 for senior reception managers at highly prestigious firms. Hanna Barrett began her career on an airline check-in desk before becoming a receptionist in 2006. Now, at 44, she is Director of Operations for front-of-house firm Portico. She says: 'Receptionists are small teams with a big impact. They're often the first point of contact for a business, helping shape reputation, customer satisfaction and client retention.' Hanna, from Chelmsford, Essex, adds: 'I left school with very few qualifications, but attitude is everything in this industry. Inside the glam life of The Apprentice's new receptionist - from modelling snaps to incredible hidden talents 'You need to be open, kind, emotionally intelligent and resilient. 'A good receptionist is someone who genuinely wants to help, who listens well and who can stay calm under pressure. 'You also need to be able to multitask, adapt quickly and show initiative — often while making it all look effortless. 'Once you're in the role, there are so many opportunities to learn, develop and progress, if you're willing to put the effort in.' Starting as a receptionist can also lead to a number of step-up jobs. Transferable skills These include community managers, who promote workplace culture and keep staff connected in hybrid offices, floor hosts, who provide support and a reassuring presence across office floors, and experience hosts, who create tailored welcomes that reflect a brand's identity. But like any role that involves people, it can be challenging. Receptionists are expected to be calm, presentable and professional at all times, even on the most difficult days. But whether you want to stay on reception or move up the career ladder, you will still learn a wide variety of skills — including communication, problem-solving, customer insight and professionalism under pressure — which are transferable to any sector. LEARN MORE ABOUT KEY EMPLOYMENT SECTOR HERE'S how to open the door to success as a receptionist. ENJOY MAKING PEOPLE HAPPY: If you love making someone's day better, you'll thrive in this work. LET YOUR PERSONALITY COME THROUGH: Great receptionists have something special about them. Bring your authentic self to the job. STICK AT IT: Don't expect to jump to the top immediately. Build your experience, and gain credibility. BE CURIOUS: Take the time to learn how everything works – the business, the building, the team. Ask questions and get involved. UNDERSTAND THE INDUSTRY: Know the language, expectations, and service standards. That awareness helps you stand out for the right reasons. SAY YES TO OPPORTUNITIES: Whether it's shadowing a colleague, supporting a new project, or stepping out of your comfort zone, just say yes. HOW TO SUPPORT GRIEVING STAFF 4 IT is Dying Matters Week, which offers an opportunity to consider how we approach bereavement and other personal loss while also trying to hold down a job. While many employers are making efforts to address this sensitive issue, it is not talked about enough in most workplaces. Three in four employees admit a bereavement has, at some point, affected their performance at work. Wellbeing expert Zoe Sinclair, from mental-health consultancy This Can Happen, says: 'Grief is not just about death. It can be a state of mind when one is going through a divorce or any kind of loss.' Here Zoe shares her advice for employers: SHARE BEREAVEMENT POLICY: Ensure all employees are familiar with it, by communicating it at least every six months. LEADERSHIP VISIBILITY: Encourage senior managers to openly discuss grief support and raise awareness. TRAIN MANAGERS AND OTHER STAFF: This can help them build confidence in handling conversations about grief. Consider developing a toolkit to guide discussions at key points, including upon initial notification, during leave and when an employee returns to work. EMPATHETIC LINE MANAGER: Support can include offering verbal condolences, sending a card or flowers, asking how to help, allowing flexibility or granting additional leave. PLAN THOUGHTFULLY FOR A RETURN TO WORK: Address timeline adjustments or role modifications as needed to ease reintegration. ACKNOWLEDGE LONG-TERM EFFECTS: Grief can impact performance over time. Ongoing check-ins can help managers stay attuned to evolving needs. SIGNPOST AVAILABLE RESOURCES: Make employees aware of support and repeat details regularly. FACILITATE PEER SUPPORT: Consider setting up internal drop-in grief circles to provide safe space for shared experiences. HAPPY RETURNS NINE in ten people who have taken a career break say they found it hard to get back into the workforce. To help, the UK's first Career Returners Week will run from May 12 to 16 offering help and support for jobseekers. Events will take place online and in-person in Dublin, Edinburgh, Leeds, London and Newcastle, with advice from top firms including the Bank Of England, Sage, the FDM Group and JPMorganChase. Julianne Miles, co-founder of specialist recruitment platform Career Returners, said: 'The involvement of leading employers sends an important message.' For more information, see APPLY YOURSELF 4 EMPLOYERS are warning candidates that using AI in job applications could be seen as 'misrepresenting' their skills. Half of bosses believe young people are 'overselling themselves' by using tools such as ChatGPT, the Institute of Student Employers found. The problem is worst with college leavers, with 52 per cent of employers claiming AI masked their real skills, but 48 per cent also felt the tech gave a false impression of graduates. More than 1.2million students applied for under 17,000 graduate vacancies last year, a 59 per cent year-on-year increase that is partly attributed to use of AI. Stephen Isherwood, joint CEO of ISE, said: 'It's important that students are genuine about their capabilities.'
