Latest news with #outage
Daily Mail
14 hours ago
- Daily Mail
AT&T down: Outage map shows cities with no signal
Published: | Updated: Downdetector, a site that monitors online outages, shows major cities in the red, including New York, Houston, Los Angeles , Seattle and Atlanta. Many users in Arkansas reported that their phones are only displaying 'SOS' in the status bar, which indicates that the device has lost connection to its cellular network but can still make emergency calls. Other AT&T customers in Oklahoma have also reported problems. '@ATT my phone keeps flashing between SOS and service. Like every 20 seconds. Everything okay?' one user shared on X. AT&T has not acknowledged the issues on its social media sites, but its Help account on X is responding to frustrated users. Users have reported that customer support wait times have been over three hours, leaving them unable to get answers about the outage.
Daily Mail
15 hours ago
- Daily Mail
BREAKING NEWS AT&T phone services, used by 118m people, go down as outage map shows cities with no signal
AT&T is down for thousands of users across the US. The outage hit around 1:30pm ET, impacting mobile phone service, landline internet and leaving users without service. Downdetector, a site that monitors online outages, shows major cities in the red, including New York, Houston, Los Angeles, Seattle and Atlanta. Many users in Arkansas reported their phones are only displaying 'SOS' in the status bar, which indicates that the device has lost connection to its cellular network but can still make emergency calls. This is a developing story... More updates to come
The Sun
a day ago
- Business
- The Sun
Three Mobile customers urged to apply for compensation after network went down for 14 hours
THREE Mobile customers are being urged to file complaints and seek compensation following a 14-hour outage. Tens of thousands of customers reported being unable to make or receive phone calls or send SMS text messages on Wednesday. 1 The outage began at 8am, with angry customers flooding social media with complaints. Three, which recently merged with Vodafone, swiftly acknowledged the issue with a post on X (formerly Twitter). It read: "We're aware of an issue affecting voice services and are working hard to fix it. " Data services are working normally. Please accept our apologies for any inconvenience caused." Despite the early update, the mobile network didn't confirm the issue was resolved until 10pm last night. Since then, many customers have asked if they'll get compensation. A third customer said: "I hope we all get compensated from you." So, can customers claim compensation? Three Mobile network down with customers unable to make or receive calls We reached out to Three, but the company declined to confirm if it will pay out. Telecom regulator Ofcom has an automatic compensation scheme for broadband and landline customers when services are disrupted. However, mobile customers aren't covered and don't receive the same protection for connection issues. That said, you can still request compensation directly from your provider. Simrat Sharma, Uswitch mobiles expert, said: "Three's reported outages this week will be incredibly frustrating for customers - and it's understandable that many will be thinking about compensation. "Ofcom advises that compensation for mobile signal outages is 'dependent on the circumstances'. "But in extreme cases where repairs take much longer, you may be entitled to an additional refund or account credit. "If you've experienced huge disruption from the outage, don't hesitate to contact your provider to see if they can help." Customers can use the 'Live Chat' feature on Three's website or dial 333 from their mobile to file a complaint and request compensation. It's likely compensation would be considered on a case by case basis, for example if you use your phone for your business and you were unable to make calls or if you needed to use your phone urgently, then it might be worth logging a complaint. There's no guarantee on whether compensation will be paid - but it might be worth asking. An Ofcom spokesperson added: "Anyone who has been affected by this outage should get in touch with Three directly, and if they are dissatisfied then they can consider logging a formal complaint." How to complain and WIN compensation If your provider hasn't fixed the issue on time or you're unhappy with the delay, follow the formal complaints process. Take screenshots of the outage on your phone and note how long your service was down. Be clear about any extra costs you faced because of the outage, as you might be able to claim them back. To complain, call Three on 333 or use their live chat. Keep copies of receipts or bills to show any extra costs caused by the outage – these will help strengthen your case. If your formal complaint doesn't resolve the issue, you can ask for a "deadlock letter" after eight weeks and take your dispute to an Alternative Dispute Resolution (ADR) scheme. ADR schemes are free and act as an independent mediator between you and your provider when complaints can't be settled directly. There are two ADR schemes in the UK - the Communications Ombudsman and CISAS. Providers must be part of one, and you can check which scheme covers your provider at Three is a member of the Communications Ombudsman. To file a complaint, you can fill out the claims form on the ADR scheme's website by visiting or send a letter. The ADR scheme looks at the evidence from you and your provider before making a decision. If it agrees you should get compensation and you accept the decision, your network has 28 days to pay. If you reject the decision, you won't be able to claim the resolution offered. CUT YOUR TELECOM COSTS By James Flanders, Chief Consumer Reporter Switching contracts is one of the single best ways to save money on your mobile, broadband and TV bills. But if you can't switch mid-contract without facing a penalty, you'd be best to hold off until it's up for renewal. But don't just switch contracts because the price is cheaper than what you're currently paying. Take a look at your minutes and texts, as well as your data usage, to find out which deal is best for you. For example, if you're a heavy internet user, it's worth finding a deal that accommodates this so you don't have to spend extra on bundles or add-ons each month. In the weeks before your contract is up, use comparison sites to familiarise yourself with what deals are available. It's a known fact that new customers always get the best deals. Sites like MoneySuperMarket and Uswitch all help you customise your search based on price, allowances and provider. This should make it easier to decide whether to renew your contract or move to another provider. However, if you don't want to switch and are happy with the service you're getting under your current provider - haggle for a better deal. You can still make significant savings by renewing your contract rather than rolling on to the tariff you're given after your deal. If you need to speak to a company on the phone, be sure to catch them at the right time. Make some time to negotiate with your provider in the morning. This way, you have a better chance of being the first customer through on the phone, and the rep won't have worked tirelessly through previous calls which may have affected their stress levels. It pays to be polite when getting through to someone on the phone, as representatives are less inclined to help rude or aggressive customers. Knowing what other offers are on the market can help you to make a case for yourself to your provider. If your provider won't haggle, you can always threaten to leave. Companies don't want to lose customers and may come up with a last-minute offer to keep you. It's also worth investigating social tariffs. These deals have been created for people who are receiving certain benefits.
Daily Mail
a day ago
- Business
- Daily Mail
Monzo is DOWN: Banking app crashes - leaving hundreds of frustrated Brits unable to send or receive payments
It is one of the UK's most popular banking apps. But Monzo now appears to be down in an outage, which has left thousands unable to send or receive payments. The issues began shortly after 08:30 this morning, according to Down Detector, peaking at over 400 reports of disruption. Over 80 per cent of those affected said they were experiencing problems with 'funds transfer', with the remaining 15 per cent unable to access their deposits. The company is yet to make a statement confirming the source of the issues.
BBC News
3 days ago
- Business
- BBC News
Three network phone calls down but data still working
The mobile operator Three has confirmed some users are currently unable to make phone a post on X, the network said there was "an issue affecting voice services" but did not say how many customers are affected. Outage website DownDetector reported a spike in issues at 09:30 on Wednesday morning, with over 9,000 reports made by services are working as normal, according to Three. The company recently sealed a merger with Vodafone to create the UK's largest phone network with around 27 million customers are not affected by the outage.
