Latest news with #serviceexcellence
Malay Mail
22-07-2025
- Business
- Malay Mail
Putting People First: ONYX Hospitality Group's Strategy for Sustainable Leadership
By nurturing talent and cultivating a high-impact culture, ONYX redefines hospitality excellence. BANGKOK, THAILAND - Media OutReach Newswire - 22 July 2025 - ONYX Hospitality Group, a leading hospitality management company in Southeast Asia, specialising in luxury hotels, resorts, serviced apartments, and residences, underscores its commitment to human resource development, reaffirming its belief that "people" are at the core of the hospitality and service company is moving forward with a comprehensive human resource strategy, focusing on caring for, supporting, and developing employees to their fullest potential. This approach aims to deliver high-quality, sincere service experiences to customers, creating a strong competitive advantage and driving sustainable business growth. ONYX Hospitality Group aspires to becomeIn recent years, ONYX Hospitality Group has earned recognition as a leading hospitality management company with a strong focus on human resource development. Its business strategy not only aims to position the organisation as a regional leader but also places people at the centre of its success. This commitment is reflected in numerous prestigious awards received both locally and internationally - highlighting ONYX's dedication to nurturing the potential of its personnel at every level, in line with its mission to empower people and grow the business together, sustainably and steadily., stated, "With our vision to become, ONYX Hospitality Group concentrates not only on expanding our business both domestically and internationally, but also on prioritising strategic human resource development. We believe that in the hospitality and service industry,are at the heart of delivering exceptional experiences to our guests. Therefore, every position plays a vital role in driving the business toward success. That's why we place great importance on supporting every stage of thewith care, encompassing both workplace welfare and quality of life, from the very first day an individual joins the company to the moment they achieve their career goals."Driven by the belief that "people" are the cornerstone of the service industry, ONYX Hospitality Group has established a comprehensive human resource strategy—covering every aspect from talent selection and potential development to career advancement and long-term growth key approach emphasised by ONYX Hospitality Group is the careful selection of personnel who possess a genuine "service mindset" and a personality that aligns with the distinct identities of its brands—, and. The company believes that individuals with a heartfelt commitment to service and a clear understanding of each brand's essence can naturally embody and convey the brand's identity, delivering the best possible experience to that all employees seek growth in their careers, ONYX Hospitality Group established ONYX Academy to support systematic, end-to-end development. The Academy designs clear career paths and delivers tailored learning programmes aimed at enhancing the skills and potential of personnel at every level. By focusing on future-ready skills that align with both business needs and individual career development plans, ONYX Academy provides employees with practical knowledge and opportunities to grow in line with their career ONYX Academy received four prestigious honours at the, including:from the GM (General Manager) Track, which emphasises the comprehensive development of general managers;from The NextYou initiative, designed to cultivate emerging leaders;from the ONYX HR Development Program, which empowers HR leaders in hotels to become strategic business partners; andin recognition of ONYX's commitment to driving Sustainably Crafted Hospitality. These four awards reflect ONYX Hospitality Group and ONYX Academy's ongoing and dedicated efforts to enhance the capabilities and potential of every addition, a key factor supporting employee success is a corporate culture rooted in "dynamism" and "openness." This culture encourages employees to think boldly and act confidently, share new ideas, and experiment with innovative approaches to help the organisation grow. Guided by the belief that "every voice can drive the organisation forward," ONYX promotes active participation in organisational development and change—adapting swiftly to evolving business and social landscapes—with strong backing from an executive team that deeply understands both its people and the business environment."We believe that focusing on '' is the foundation for delivering the best experiences and service. The success of ONYX Hospitality Group's human resource management is rooted in the unwavering support of all executives, who empower our employees to grow in every dimension—from recruitment and creating a robust learning system to designing a supportive environment, encouraging experimentation and learning from mistakes, and providing platforms for employees to fully showcase their potential. With this foundation, ONYX Hospitality Group has become not only a sought-after employer but also a trusted organisation where customers and guests across all our brands are confident they will receive the highest quality service from our dedicated and talented employees," said Ms ONYX Hospitality Group stands not only as a leader in managing luxury hotels, resorts, serviced apartments, and residences across Southeast Asia but also as an organisation deeply committed to its people. The company prioritises employee well-being, supports career growth, values individual talents, and creates an environment where everyone has the opportunity to grow and create truly meaningful more information about Onyx Hospitality Group, visit .Hashtag: #ONYX The issuer is solely responsible for the content of this announcement.
Zawya
22-07-2025
- Business
- Zawya
Putting People First: ONYX Hospitality Group's Strategy for Sustainable Leadership
By nurturing talent and cultivating a high-impact culture, ONYX redefines hospitality excellence. BANGKOK, THAILAND - Media OutReach Newswire - 22 July 2025 - ONYX Hospitality Group, a leading hospitality management company in Southeast Asia, specialising in luxury hotels, resorts, serviced apartments, and residences, underscores its commitment to human resource development, reaffirming its belief that "people" are at the core of the hospitality and service industry. The company is moving forward with a comprehensive human resource strategy, focusing on caring for, supporting, and developing employees to their fullest potential. This approach aims to deliver high-quality, sincere service experiences to customers, creating a strong competitive advantage and driving sustainable business growth. ONYX Hospitality Group aspires to become The Best Medium-sized Hospitality Management Company in Southeast Asia. In recent years, ONYX Hospitality Group has earned recognition as a leading hospitality management company with a strong focus on human resource development. Its business strategy not only aims to position the organisation as a regional leader but also places people at the centre of its success. This commitment is reflected in numerous prestigious awards received both locally and internationally - highlighting ONYX's dedication to nurturing the potential of its personnel at every level, in line with its mission to empower people and grow the business together, sustainably and steadily. Ms Saranya Watanasirisuk, Senior Vice President of Human Resources at ONYX Hospitality Group, stated, "With our vision to become The Best Medium-sized Hospitality Management Company in Southeast Asia, ONYX Hospitality Group concentrates not only on expanding our business both domestically and internationally, but also on prioritising strategic human resource development. We believe that in the hospitality and service industry, people are at the heart of delivering exceptional experiences to our guests. Therefore, every position plays a vital role in driving the business toward success. That's why we place great importance on supporting every stage of the Employee Life Cycle with care, encompassing both workplace welfare and quality of life, from the very first day an individual joins the company to the moment they achieve their career goals." Driven by the belief that "people" are the cornerstone of the service industry, ONYX Hospitality Group has established a comprehensive human resource strategy—covering every aspect from talent selection and potential development to career advancement and long-term growth support. Recruiting the Right Talent, Creating Differentiated Experiences One key approach emphasised by ONYX Hospitality Group is the careful selection of personnel who possess a genuine "service mindset" and a personality that aligns with the distinct identities of its brands— Amari, OZO, Shama, and Oriental Residence. The company believes that individuals with a heartfelt commitment to service and a clear understanding of each brand's essence can naturally embody and convey the brand's identity, delivering the best possible experience to guests. ONYX Academy: Strategically Developing High-Performance Talent Recognising that all employees seek growth in their careers, ONYX Hospitality Group established ONYX Academy to support systematic, end-to-end development. The Academy designs clear career paths and delivers tailored learning programmes aimed at enhancing the skills and potential of personnel at every level. By focusing on future-ready skills that align with both business needs and individual career development plans, ONYX Academy provides employees with practical knowledge and opportunities to grow in line with their career aspirations. Recently, ONYX Academy received four prestigious honours at the EXA: Employee Experience Awards 2025 Thailand, including: Best Management Training Programme from the GM (General Manager) Track, which emphasises the comprehensive development of general managers; Best Career Development Programme from The NextYou initiative, designed to cultivate emerging leaders; Best In-House Certification Programme from the ONYX HR Development Program, which empowers HR leaders in hotels to become strategic business partners; and Best ESG Programme in recognition of ONYX's commitment to driving Sustainably Crafted Hospitality. These four awards reflect ONYX Hospitality Group and ONYX Academy's ongoing and dedicated efforts to enhance the capabilities and potential of every employee. Fostering Success Through a Flexible Corporate Culture In addition, a key factor supporting employee success is a corporate culture rooted in "dynamism" and "openness." This culture encourages employees to think boldly and act confidently, share new ideas, and experiment with innovative approaches to help the organisation grow. Guided by the belief that "every voice can drive the organisation forward," ONYX promotes active participation in organisational development and change—adapting swiftly to evolving business and social landscapes—with strong backing from an executive team that deeply understands both its people and the business environment. "We believe that focusing on ' people ' is the foundation for delivering the best experiences and service. The success of ONYX Hospitality Group's human resource management is rooted in the unwavering support of all executives, who empower our employees to grow in every dimension—from recruitment and creating a robust learning system to designing a supportive environment, encouraging experimentation and learning from mistakes, and providing platforms for employees to fully showcase their potential. With this foundation, ONYX Hospitality Group has become not only a sought-after employer but also a trusted organisation where customers and guests across all our brands are confident they will receive the highest quality service from our dedicated and talented employees," said Ms Saranya. Today, ONYX Hospitality Group stands not only as a leader in managing luxury hotels, resorts, serviced apartments, and residences across Southeast Asia but also as an organisation deeply committed to its people. The company prioritises employee well-being, supports career growth, values individual talents, and creates an environment where everyone has the opportunity to grow and create truly meaningful contributions. For more information about Onyx Hospitality Group, visit #ONYX The issuer is solely responsible for the content of this announcement. ONYX Hospitality Group
Yahoo
01-07-2025
- Business
- Yahoo
Hancock Claims Consultants to buy Knight's Solutions
Hancock Claims Consultants Holdings has agreed to acquire Kentucky-based Knight's Solutions to expand its network. Financial terms of the deal remain undisclosed. Knight's Solutions provides services that complement those offered by Hancock, including ladder assist, virtual assist, direct inspections, and post-construction services. The operational integration of the two companies is scheduled to take place over the next 90 days. As part of the acquisition, Knight's Solutions' owner Ryan Knight will assume the role of AVP, with immediate effect. He will report to Ray Tant, Hancock inspections and estimating senior vice president. Hancock Claims Consultants' founder and executive chairman Brad Hancock said: 'We are excited to have Knight's Solutions joining the Hancock team. Both companies have a common history and shared culture of delivering service excellence to the property claims industry. With the addition of their team, we are able to provide an even greater level of support for our combined customer base.' Ryan Knight added: 'This brings together two teams that believe in hard work, in-depth knowledge, complete and fulfilled reporting, and a true dedication to our craft — the kind that bridges the gap between top-tier inspectors and the highest level of documentation across the insurance industry. 'We've built something strong here at Knight's, and now we're stepping into a new chapter with even more opportunities to grow, improve, and serve more carriers — all while staying true to who we are.' Hancock, founded in 2003, specialises in field inspections for property insurers and also offers interior inspections, estimating, property contents services, engineering services, and mitigation and repair services, which includes tree removal. "Hancock Claims Consultants to buy Knight's Solutions " was originally created and published by Life Insurance International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Sign in to access your portfolio
Al Bawaba
29-06-2025
- Business
- Al Bawaba
The Ritz-Carlton, Amman Celebrates Three Years of Unparalleled Luxury and Unforgettable Experiences
The Ritz-Carlton, Amman is commemorating its anniversary, marking three years of unparalleled luxury and service excellence. Since its grand opening in May 2022, the hotel has welcomed guests to unforgettable experiences, garnering attention and acclaim from guests, global publications, and industry leaders day one, The Ritz-Carlton, Amman has distinguished itself as a haven of sophistication and elegance, earning prestigious accolades that affirm its leading position in luxury hospitality. Each year since its debut, the hotel has been named the "Middle East's Leading Luxury Hotel and Spa" by World Travel Awards. In 2024, it was further honored with the global title of "World's Leading Luxury Hotel and Spa." These recognitions stand as powerful testaments to the hotel's consistent pursuit of excellence and its passion for crafting truly unforgettable experiences.A cornerstone of the hotel's success is its exceptional guest satisfaction, which is eloquently underscored by its leading performance in the Marriot Group's Intent-to-Recommend survey. The Ritz-Carlton, Amman has maintained the number one position in the EMEA region and remains among the top five globally. These accolades reflect not only world-class operations, but also a deeply ingrained culture of service dedication to impeccable hospitality has made The Ritz-Carlton, Amman the destination Jordan's most distinguished gatherings. In its first year alone, the hotel hosted more than 150 corporate events and 60 weddings. Its opulent Grand Ballroom continues to stand as a coveted venue for its versatility and elegance. Beyond the events, the hotel has meticulously curated seven of Amman's most exceptional dining and social destinations, including the award-winning Roberto's, the Levantine delicacies of Kenz, the vibrant atmosphere of Legends, and the intimate locale of The Founder's the guest journey, The Ritz-Carlton, Amman has forged collaborations with esteemed global and regional luxury brands, such as Louis Vuitton and ESPA, curating bespoke activations and immersive experiences that elevate the hotel's to its legacy of purpose-driven luxury, the hotel continues to uplift the local community and champion sustainable practices. Through a partnership with Social Enterprise Project (SEP), The Ritz-Carlton, Amman supports refugee women artisans through beautifully handcrafted pieces sold at the premises. The hotel also plays an active role in advancing healthcare in the region through collaborations with the King Hussein Cancer Foundation and Himmetna, further reflecting the brand's belief that true luxury extends beyond comfort to include compassion, responsibility, and meaningful his pride in the hotel's achievements, Mr. Tareq Derbas, General Manager of The Ritz-Carlton, Amman, said, 'The hotel's achievements in the past three years are something to be truly proud of. Our consistent global recognition and leading guest satisfaction are powerful testaments to our Ladies and Gentlemen's unwavering dedication. We are committed to continually innovating and enriching our offerings, ensuring The Ritz-Carlton, Amman remains the pinnacle of luxury and a cornerstone of the community for many years to come.' For the hotel, this is only the beginning. The Ritz-Carlton, Amman is poised to further enrich its legacy by expanding its experiential offerings, deepening its community impact, and leading in luxury hospitality in the region. It promises to continue elevating its standards for refinement, relevance, and unrivaled service.
Entrepreneur
11-06-2025
- Business
- Entrepreneur
Leading with Heart and Precision: Mehmet Tulunay, General Manager, Rixos Marina Abu Dhabi
You're reading Entrepreneur Middle East, an international franchise of Entrepreneur Media. While innovation, service excellence, and financial stewardship are common talking points among hotel general managers, Mehmet Tulunay exemplifies these values in action. At one of the UAE capital's most iconic hotels -Rixos Marina Abu Dhabi- his leadership is not only reflected in impressive performance metrics, but also in the deeply personal guest testimonials that speak volumes. Tulunay is already considered a benchmark of leadership and excellence in the hospitality industry - he boasts over 30 years of professional experience, including the past 14 years as General Manager of city hotels and resorts under the esteemed Rixos brand. He has led eight properties to success, including four operational and four pre-opening. However, listening to Tulunay recount guest experiences reveals that he is one of the rare General Managers who have transcended luxury in the traditional sense and managed to deliver not just comfort and indulgence, but also emotional safety, dignity, and a deep sense of belonging. "We once welcomed a guest from a different cultural background who felt the check-in process lacked sensitivity to their traditions," Tulunay recalls. I met with them personally, not just to apologize, but to genuinely understand their perspective." Through that conversation, Tulunay uncovered small yet meaningful ways in which his team could make their stay more reflective of their heritage, and created a personalized welcome amenity, adjusted in-room details, and curated a bespoke dining experience celebrating their culture. "By the end of their stay, what began as disappointment turned into sincere appreciation," Tulunay says. "The guest left us a handwritten letter expressing how deeply they felt respected and understood. That moment reminded us again that true hospitality goes beyond service, it's about cultural empathy, emotional intelligence, and the power of human connection." Image courtesy of Rixos Marina Abu Dhabi. Every insight that Tulunay shares is backed by numbers that speak as convincingly as his words. In 2024, under his forward-thinking approach, Rixos Marina Abu Dhabi achieved outstanding performance, with the resort gradually transitioning its all-inclusive offerings to an ultra all-Inclusive model. This transformation attracted new markets, including the EU and the UK, leading to occupancy increasing by 30%, and total guests in-house by 35%, average daily rate by 16%, all-inclusive share by 32%, and total revenue by 43% - all year-on-year. "I take great pride in our all-inclusive concept, which redefines luxury hospitality by offering guests an immersive, high-end experience," Tulunay says. "Another initiative close to my heart is Ride with Rixos, our cycling event that promotes fitness and fosters community connections. With participation ranging from 100 to 250 cyclists, the event has become a staple in Abu Dhabi's cycling scene. These initiatives reflect my vision of integrating sustainability and social responsibility into the resort's culture, ensuring we create meaningful connections and contribute to a healthier, more inclusive future." Tulunay also led the strategic upgrades to several of the hotel's key dining venues, including Vero Italiano, Isla Beach Bar, and People's, while overseeing the expansion of The Turquoise Restaurant and introducing new concepts such as The Flame and Prive Lounge. These additions brought our total number of dining outlets to 16, further positioning Rixos Marina Abu Dhabi as a premier culinary destination. On the entertainment front, he spearheaded the transformation of the Mini Club into the immersive Rixy Kids Club, enhanced the Amphitheatre and Sports Club experience, and expanded the hotel's outdoor facilities with new courts for tennis, football, volleyball, and basketball. "To diversify our leisure offerings, we are preparing to launch the Aqua Tower and Splash Park, introducing exciting water attractions that appeal to both families and thrill-seekers," Tulunay says. "In line with market demand and our all-inclusive strategy, I also initiated a comprehensive room reconfiguration project to better accommodate larger families, maximizing both occupancy and revenue potential." Looking ahead, Rixos Marina Abu Dhabi is developing a Gathering Lounge and a private beach zone with exclusive cabanas and an adults-only area, set to debut by 2026. "These enhancements reflect my long-term vision to firmly establish Rixos Marina Abu Dhabi as a benchmark in the region's luxury all-inclusive segment, combining high-end hospitality with exceptional value and unforgettable experiences," Tulunay says. He is also committed to innovations, such as AI-driven personalization and sustainability-focused technology, which he believes will continue to transform the hospitality industry in meaningful ways. "Smart room controls, energy-efficient systems are redefining how we balance comfort with operational efficiency," Tulunay says. "At Rixos Marina Abu Dhabi, we're proud to be at the forefront of this shift, from integrating digital concierge services to offering customizable smart room experiences through intuitive smart control panels. These advancements not only make each guest stay more seamless and personalized, but also reflect our deep commitment to sustainability and responsible hospitality." Image courtesy of Rixos Marina Abu Dhabi. When it comes to future travel trends, Tulunay explains that today's travelers are no longer just looking for a place to stay, but a place that aligns with their values and aspirations. "At Rixos Marina Abu Dhabi, we're seeing a clear shift toward immersive, wellness-focused, and purpose-driven travel," he says. "Guests are seeking experiences that nourish both body and mind, foster meaningful connections with their destination, and leave a lasting emotional impact." In response, Rixos Marina Abu Dhabi has been curating wellness-centric programs, expanding its offerings to better serve multigenerational families, and integrating sustainability into every layer of its operations. "This approach isn't about following trends—it's about leading the future of hospitality," Tulunay says. "A future where luxury is deeply personal, intentionally crafted, and rooted in meaning—transforming every stay into a story worth remembering." In line with this, Tulunay shares the story behind a heartfelt piece of feedback that Rixos Marina Abu Dhabi received from a family with a child on the autism spectrum. "From the moment they arrived, every detail, whether it was the calm, accommodating check-in experience or the thoughtful sensory-friendly adjustments made to their room and public spaces, was tailored to help them feel safe, comfortable, and truly at ease," Tulunay recalls. "What resonated with us most was a line in their message, 'For the first time in a long time, we felt like every member of our family was genuinely seen, understood, and welcomed, not just as guests, but as individuals.' This feedback became more than just a moment of gratitude; it became a powerful reminder of the impact we can make when hospitality is delivered with intention and heart." His long-term vision is to position Rixos Marina Abu Dhabi as the region's luxury ultra all-inclusive urban resort, where the serenity of a private, resort-style escape meets the energy and accessibility of the city. "We are not only reimagining the all-inclusive model but elevating it to a level where luxury, leisure, and lifestyle intersect seamlessly," Tulunay says. With plans that include the development of splash parks, an exclusive beachfront experience with private cabanas, curated lounges, and an ever-evolving portfolio of international culinary destinations, Rixos Marina Abu Dhabi will be a resort that serves as a cultural, social, and experiential hub. "This vision goes beyond amenities—it's about creating a place where guests feel deeply connected, where every visit offers something new, and where we continue setting benchmarks for hospitality in the region," Tulunay concludes. Image courtesy of Rixos Marina Abu Dhabi. 'TREP TALK: Rixos Marina Abu Dhabi's Mehmet Tulunay Shares Advice for General Managers in the UAE Lead with empathy, empower through purpose "Your people are your greatest asset. Take the time to listen, support, and elevate them. A culture rooted in empathy fuels trust, innovation, and excellence, from the back office to the guest experience." Adapt with cultural intelligence "In the UAE's uniquely diverse market, understanding and respecting cultural nuances is non-negotiable. Flexibility and inclusivity are key to building meaningful relationships and delivering exceptional service in a constantly evolving landscape." Innovate with clarity and intention "Not every trend is worth chasing. Focus on innovations that align with your brand's identity and long-term vision—whether in technology, guest experiences, or sustainability. True innovation creates value, tells a story, and leaves a legacy."
