Latest news with #servicequality
Emirates 24/7
4 days ago
- Business
- Emirates 24/7
‘Islamic Affairs, Endowments and Zakat' launches new Hajj campaign selection system
The General Authority of Islamic Affairs, Endowments and Zakat has launched a new system to select and accredit Hajj campaigns for the 1447H (2026) season, aimed at delivering satisfactory and well-organised services to pilgrims from the UAE. The updated framework outlines a set of standards and conditions that campaigns must meet to be approved. These include service quality, administrative capacity, financial readiness, and results from performance evaluations during the previous Hajj season (1446H / 2025). The authority added that the selection process will prioritise operators who offer diverse service packages that cater to various categories of pilgrims. Campaign organisers were briefed on the updated system during a coordination meeting held by the authority. It explained that the new system is designed to deliver services that meet the expectations of UAE pilgrims, while maintaining a balance between cost and quality. The authority stated that this move is part of its ongoing efforts to enhance Hajj operations and foster a spirit of competitiveness that supports effective organisation, compliance with scheduled procedures, and improved service quality for pilgrims. Follow Emirates 24|7 on Google News.
Khaleej Times
5 days ago
- Business
- Khaleej Times
Hajj 2026: UAE launches new system aimed at improving service for pilgrims
A new system has been introduced in the UAE to select and accredit Hajj campaigns for the 1447H (2026) season, aimed at improving service quality and ensuring better organisation for pilgrims. The updated framework outlines a set of standards and conditions that campaigns must meet to be approved. These include service quality, administrative capacity, financial readiness, and results from performance evaluations during the previous Hajj season (1446H / 2025). The move is part of wider efforts to develop the country's Hajj operations, promote competitiveness among service providers, and ensure strict adherence to official timelines and procedures. Campaign organisers were briefed on the new system during a coordination meeting held by the General Authority of Islamic Affairs, Endowments and Zakat. The authority said the system is designed to ensure services are delivered in a way that meets the expectations of UAE pilgrims, while also balancing cost and quality. The authority added that the selection process will favour operators offering diverse service packages tailored to different categories of pilgrims. In recent years, UAE authorities have worked to streamline Hajj campaign approvals, aligning with the quota system allocated by Saudi Arabia. Only accredited operators are allowed to organise pilgrimages, with strict compliance and evaluation mechanisms in place. For most UAE pilgrims, joining a registered campaign is the only legal and practical way to perform Hajj. The services provided, from group coordination to spiritual guidance, can make or break their experience. This new system aims to ensure only high-performing operators are approved. Past Hajj seasons have seen complaints from some pilgrims over disorganisation or lack of clarity in services. In response, UAE authorities have been steadily raising oversight levels, introducing digital tracking, and implementing post-Hajj performance evaluations.
Arab News
12-07-2025
- Arab News
10 Riyadh travel, tourism offices closed over rules breaches
RIYADH: Inspection teams from the Ministry of Tourism visited travel and tourism offices in Riyadh as part of the 'Our Guests Are a Priority' campaign. The initiative aims to ensure compliance with regulatory standards and improve service quality across the Kingdom, the Saudi Press Agency reported on Saturday. In Riyadh, the inspections led to the closure of 10 offices for violations. The main offenses included operating without a license, organizing unauthorized Umrah and Hajj trips, transporting pilgrims in unlicensed vehicles, and housing worshippers in unregulated facilities in Makkah and Madinah. The campaign is part of the ministry's efforts to protect tourists' rights and regulate tourism service providers. It targets unlicensed offices or those operating beyond their approved activities. The ministry confirmed it will impose regulatory penalties on violators, including fines of up to SR50,000 ($13,300). For repeat offenses, fines can reach up to SR1 million. Additional sanctions may include suspension or permanent closure of the office, depending on the severity of the violations. The ministry urged all licensed providers to comply with the terms of their licenses. It also advised tourists to deal only with licensed and regulated providers to protect their rights and ensure a safe, reliable experience, the SPA reported. Complaints about tourism and hospitality services can be reported to the Unified Tourism Call Center at 930.
Khaleej Times
11-07-2025
- Business
- Khaleej Times
Crystal Facilities Management announces expansion Into Saudi Arabia
Crystal Facilities Management has announced significant progress in its expansion across Saudi Arabia, bringing together the renowned service quality of its UK-based operations with deep local market expertise. Founded in the UK in 2007, Crystal Facilities Management has grown into a trusted name under the leadership of CEO Yasir Zahoor. Now overseeing operations in the Kingdom, Zahoor ensures that the company meets the unique environmental and regulatory standards of Saudi Arabia. "As a total facilities service provider, we strive hard to offer scalable and powerful solutions for your business," shared CEO Yasir Zahoor. "Working within different industries over the years has helped us understand and deliver a true value solution for our customers. For all their needs, our robust and hard-working teams aim to deliver projects within short timeframes. We will help your company attain its objectives." Crystal Facilities Management in Saudi Arabia offers a comprehensive suite of services, including both soft and hard facilities management, along with specialist and contracting work. Their soft FM services include cleaning, security, pest control, and waste management. On the hard FM side, the company supports clients with HVAC maintenance, fire safety systems, plumbing, and civil engineering. Additionally, their expert consultants assist with strategic planning, asset management, and sustainability-driven facilities management solutions. In line with Saudi Arabia's Vision 2030, Crystal Facilities Management is committed to supporting the Kingdom's economic, social, and cultural diversification. The company also aligns with the national Saudization initiative by actively recruiting and developing local talent. Through its eco-friendly service models, Crystal is helping create jobs that support sustainability, promote long-term efficiency, and reduce environmental impact. "With over 15 years of experience providing Soft FM services in the UK, Crystal Facilities Management is excited to expand our services to Saudi Arabia," Zahoor stated. "Our expertise in Soft and Hard FM services uniquely positions us to provide facilities management solutions to meet the needs of our clients. We are pleased to offer a wide range of comprehensive services tailored to meet the needs of our clients in KSA." Crystal Facilities Management delivers tailored solutions to suit the unique needs of any space — be it a single building or multiple sites. From large-scale projects in regions such as NEOM to maintaining high standards in sacred cities like Mecca and Medina, the company serves clients across the country. With a drive to deliver results, the team provides integrated, high-quality, and cost-effective services across diverse sectors and regional demands.
Independent Singapore
04-07-2025
- Business
- Independent Singapore
Singapore consumers expect good service from brands they choose but say they fail to deliver: Ipsos
Photo: Depositphotos/ pichsakul (for illustration purposes only) SINGAPORE: Most consumers in Singapore expect brands to offer great service—but walk away disappointed. According to Ipsos' CX Global Insights 2025 report, 78% of customers in the city-state stated that they chose a brand expecting a good experience, yet 86% reported that those same brands failed to exceed their expectations. Singapore Business Review reported that the report also found that 59% of local consumers had a bad or forgettable experience with a brand in the last six months. The issue, according to the report, isn't a lack of interest or engagement from consumers but brands falling short on the promises they make. 'It's no longer enough to satisfy—it's about connecting emotionally and delivering consistently,' the report noted. In addition, only 31% of local consumers said they would recommend a brand they used, though 57% said they tried those brands through a recommendation. Notably, 44% of local consumers also do not trust social media influencers. To earn customer loyalty, Ipsos advised brands to offer authentic, personalised engagement, rather than relying on visibility alone. See also Study says 9,200 people are enslaved in Singapore Still, 52% of respondents said they are willing to pay more for a better experience. That number jumps to 70% when there's an emotional connection involved. Ipsos added that Singapore customers value friendly service, seamless digital interactions, reliability, and personalised connection most. While AI takes on a bigger role in customer service, only 44% believe it will improve their experience. /TISG Read also: Xiaomi to consider selling cars outside China from 2027 after YU7 SUV racks up record sales Featured image by Depositphotos (for illustration purposes only)
