Latest news with #smartservices
Zawya
15-07-2025
- Business
- Zawya
Crown Prince of Fujairah witnesses launch of first fully digital government service centre in emirate
H.H. Sheikh Mohammed bin Hamad bin Mohammed Al Sharqi, Crown Prince of Fujairah, witnessed the launch of the first fully integrated digital government services centre in Fujairah. The centre, inaugurated by the Ministry of Energy and Infrastructure, represents a pioneering model at the national level for delivering smart, interconnected government services that rely entirely on artificial intelligence, virtual reality, metaverse, and blockchain technologies, without direct human intervention. H.H. Sheikh Mohammed Al Sharqi said, 'Today, we take pride in launching the virtual digital services centre in Fujairah, which embodies the vision of our wise leadership toward building a future-ready government founded on innovation. This centre contributes to enhancing quality of life and facilitating services for citizens and residents alike. It stands as an advanced model of smart government services and reflects the ability of our national institutions to adopt and effectively leverage cutting-edge technologies—affirming the UAE's pioneering position in the field of digital government transformation.' H.H. the Crown Prince of Fujairah added, 'We applaud the efforts of the Ministry of Energy and Infrastructure in developing an integrated digital service infrastructure that enhances government efficiency, improves the customer experience, and supports sustainable development in Fujairah, which continues to actively contribute to the nation's progress.' Eng Sharif Al Olama, Undersecretary for Energy and Petroleum Affairs at the Ministry, said, 'The centre represents a transformational shift in the delivery of government services, offering a groundbreaking experience built on artificial intelligence and hologram technology. This model is scalable across all emirates, enhancing the UAE's global competitiveness in the digital domain. Launching the centre in Fujairah reflects the leadership's vision of promoting balanced development and is a practical step within the Ministry's efforts to build a human-centred, interconnected government services ecosystem aligned with the goals of the 'We the UAE 2031' vision and the shift toward smart government.' He affirmed that the launch of the centre aligns with the National Strategy for Government Services, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai. This strategy aims to position the UAE as a global benchmark for the most efficient and innovative government services, translating the wise leadership's directives for the UAE to be number one globally in government service delivery. Eng Mohammed bin Taliah, Chief of Government Services in the UAE Government, explained that the centre represents a pivotal step in the government's digital transformation journey and reflects government entities' ability to adopt the latest digital innovations to deliver an exceptional customer experience that aligns with the country's aspirations of delivering world-class services. He said, 'The centre serves as an advanced interactive platform for enabling customers to directly contribute to developing government services through innovative channels that allow them to submit their suggestions and feedback. This fosters integration among government entities, promotes a culture of community engagement, and establishes a flexible government environment capable of responding promptly to evolving needs.' The launch of the Digital Services Centre is part of the Ministry's broader plan to expand this innovative model across the UAE, in align with the UAE Government Services Strategy, and the Government Services Development Guide 2.0. The centre offers over 150 digital services, aiming to serve more than 20,000 users annually. Integrating smart systems that enhance operational efficiency and support data-driven decision-making, the centre provides a wide range of services from the Ministry of Energy and Infrastructure, in addition to a set of services from federal and local partner entities in the Emirate of Fujairah—offered through a unified and fully integrated digital experience. This contributes to simplifying procedures, saving time and effort, and improving quality of life, in line with the smart government approach that places people at the heart of its priorities. To mark the inauguration of the centre, the Ministry of Energy and Infrastructure, in collaboration with Emirates Post, has issued a commemorative stamp honouring H.H. Sheikh Mohammed bin Hamad bin Mohammed Al Sharqi, Crown Prince of Fujairah.
Zawya
14-07-2025
- Business
- Zawya
Saudia and almatar partner to launch smart post-arrival services for corporate travelers
Jeddah: Saudia, the national flag carrier of the Kingdom of Saudi Arabia, has announced a strategic partnership with almatar, a leading travel-tech platform, to introduce a new suite of smart post-arrival services designed to enhance the corporate travel experience across the Kingdom. The agreement was signed by Arved von zur Muehlen, Chief Commercial Officer at Saudia, and Abdulelah AlMehdar, Managing Director of Aamal & Flights at almatar. The partnership reflects a shared commitment to delivering integrated and innovative solutions that support the evolving needs of business travelers. Through this collaboration, travelers using HR systems such as ZenHR and Kayan HR will be able to access a range of personalized post-arrival services via the almatar platform. These include tailored hospitality offers, extended stay options, and ground transport solutions, all seamlessly integrated with company travel policies and employee profiles to ensure a streamlined and efficient journey from arrival onwards. Arved von zur Muehlen stated: 'Our collaboration with almatar reflects our ongoing commitment to redefining the travel experience for our guests. By introducing smart, integrated post-arrival services tailored to the needs of business travelers, we are enhancing convenience, efficiency, and value across every touchpoint. It also reinforces Saudia's role as a key enabler of digital innovation.' Faisal Alrajhi, CEO of almatar, said: 'This partnership reflects our mutual commitment to innovation. We're not just selling tickets; we're building a smarter ecosystem that enhances the traveler's experience even beyond arrival.' This initiative forms part of Saudia's wider digital transformation strategy and supports the objectives of Saudi Vision 2030 and the Saudi Aviation Strategy, particularly in enhancing business travel, advancing technology-led services, and strengthening Saudi Arabia's position as a global hub for tourism, logistics, and enterprise. -Ends- About Saudia: Saudia (Saudia Airlines) is the national flag carrier of the Kingdom of Saudi Arabia. Established in 1945, the company has grown to become one of the Middle East's largest airlines. Saudia has invested significantly in upgrading its aircraft and currently operates one of the youngest fleet with 148 aircraft. The airline serves an extensive global route network covering around 100 destinations across four continents, including all 28 domestic airports in Saudi Arabia. A member of the International Air Transport Association (IATA) and the Arab Air Carriers Organization (AACO), Saudia has also been a member airline in SkyTeam, the second largest alliance, since 2012. Saudia was recently recognized as the World's Most Improved Airline 2024 by Skytrax, marking the third time it has received this accolade, alongside 14 other distinguished awards. Saudia has also been awarded the "World Class Airline 2024" for the third consecutive year at The APEX Official Airline Ratings™ awards. Additionally, also ranked top among global airlines for best on-time performance (OTP) according to a report by Cirium. For more information on Saudia, please visit About almatar: almatar is one of the most advanced and trusted travel platforms in the Middle East, serving millions of users across both B2C and B2B segments. From flight bookings and hotel stays to travel insurance and enterprise-level travel management, almatar delivers a seamless, tech-driven experience rooted in innovation and customer-centricity. With continuous investment in digital infrastructure and a strong focus on localized solutions, almatar is shaping the future of smart travel — from Saudi Arabia to the world.
Gulf Business
10-07-2025
- Business
- Gulf Business
Sharjah real estate: What authorities are doing to enhance services
The Sharjah Real Estate Registration Department has launched an upgraded version of its official Read- The new website boasts a modern, interactive design aligned with Sharjah Government's directives to advance smart services and improve market attractiveness. The platform is tailored to serve investors, developers, homeowners' associations, individuals, banks, and government entities, ensuring fast and user-friendly access to services, Abdulaziz Ahmed Al Shamsi, Director-General of the department, said the upgraded site reflects the department's commitment to digital excellence. 'This launch represents a significant milestone in our efforts to deliver flexible, smart services to a wide spectrum of clients. It further strengthens Sharjah's position as a leading real estate hub in the region,' he said. Tailored services for every user group The upgraded website categorizes services based on the user type, allowing for an efficient and intuitive experience. Real estate developers can access features such as project registration, certification of initial sales contracts, project tracking, and applications to form homeowners' associations. For homeowners' associations, the site provides services like administrative supervision company registration, board registration certificate issuance, approval of service and maintenance fee declarations, and submission of complaints. Integrated tools for institutions and individuals Government agencies can now request property ownership reports, while individual users can benefit from services such as ownership certificate issuance, title deed replacement, property valuation, and ownership data updates. Banks are also catered to with streamlined digital services including mortgage registration, release, increase, and amendment—enabling seamless integration across all sectors involved in the real estate landscape. The website launch reinforces Sharjah's commitment to smart governance and a sustainable investment environment in the real estate sector.
Arabian Business
16-06-2025
- Automotive
- Arabian Business
RTA slashes Dubai vehicle licensing services by 74%
The Roads and Transport Authority (RTA) has reduced Dubai vehicle licensing services by 74 per cent in major digital transformation push. As part of an ongoing push toward delivering smarter and more efficient government services, the RTA reduced the number of vehicle licensing services from 54 to just 14, The 74 per cent reduction is aimed at streamlining operations, enhancing customer satisfaction, and accelerating the emirate's smart transformation goals. Dubai vehicle licences The move is part of the '360 Comprehensive Services' plan, an initiative designed to reengineer public services by integrating advanced digital technologies, simplifying processes, and aligning with the Dubai Government's vision to become the world's most digitally advanced city. Ahmed Mahboob, CEO of the Licensing Agency at RTA, said: 'The RTA remains committed to realising its vision and mission of establishing Dubai as a global leader in smart road and transport systems, and a benchmark for seamless, sustainable, and innovative mobility. 'This also aligns with efforts to elevate Dubai's standing in government service excellence and advance its ambition to become the world's most digitally advanced city'. 'The integration of services represents a positive advancement that has enabled the reengineering of vehicle licensing procedures. This approach simplifies the customer journey, reduces the number of steps and physical visits required, and shortens processing times. What's changing for Dubai drivers and vehicle owners? The reform significantly simplifies the vehicle licensing journey, with key highlights including: Request for Vehicle Registration Certificate: Previously involved 13 separate service steps — now consolidated into one streamlined process Export and transfer services: Six separate services have been merged into a single, simplified transaction under 'Vehicle Registration Cancellation' Plate delivery integration: Customers can now complete the plate collection process remotely, fully integrated with the UAE Pass and delivery systems The service overhaul is powered by advanced technologies and real-time data integration with local and federal government entities, enabling faster transaction times, reduced physical touchpoints, improved sustainability and operational efficiency and better service for both individual and corporate users.
Zawya
16-06-2025
- Business
- Zawya
Abu Dhabi Prosecution launches smart services package as part of ‘Zero Bureaucracy'initiative
ABU DHABI - The Abu Dhabi Public Prosecution has launched a comprehensive package of new smart services under the "Zero Bureaucracy and Enhanced Customer Experience" initiative, which aims to improve service quality accelerate procedures and provide an advanced system aligned with government efforts toward digital transformation. The new package includes 35 fully automated services and processes without any human intervention, ensuring faster processing, accurate data, and enabling customers to complete their transactions easily and conveniently through digital platforms available around the clock. The newly introduced services streamline several procedures related to the Public Prosecution's functions and enable the automatic issuance of various legal documents such as certificate of 'No Appeal', certificate of 'No Cassation', statement of Passport Retention Duration, Certificate "To Whom It May, Report of cases, Request for Copy of Judgment, Certificate of Detention or Imprisonment Duration, and Fine Payment. Counselor Ali Mohamed Al Balushi, Attorney-General of theemirate of Abu Dhabi, confirmed that the launch of smart solutions package aligns with the directives of His Highness Sheikh Mansour bin Zayed Al Nahyan, Vice President, Deputy Prime Minister and Chairman of the Presidential Court, and Chairman of the Abu Dhabi Judicial Department, who emphasised the shift toward a smart judicial system based on innovation and modern technologies. He clarified that these services are available via the Judicial Department's website and mobile application, without the need for any paperwork, Traditional signatures and stamps have been replaced with digitally signed and approved electronic documents, enhancing operational efficiency and service quality. Al Balushi stated that this step represents significant progress in developing judicial services, as it saves time and effort for users supports the principle of prompt justice through advanced digital solutions and reflects the Public Prosecution's commitment to supporting the sustainable development goals of Abu Dhabi and fostering institutional innovation. He added that Abu Dhabi Public Prosecution continues to expand its digital initiatives by developing innovative services that keep pace with rapid changes in the judicial and legal sectors efficiently meeting user needs and reinforcing Abu Dhabi's position as a leading centre for justice in the region.
