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Free Malaysia Today
2 days ago
- Politics
- Free Malaysia Today
Johor MB urges immediate federal action on autogate glitches
Menteri besar Onn Hafiz Ghazi at the Bangunan Sultan Iskandar customs, immigration and quarantine complex in Johor today. (Facebook pic) PETALING JAYA : The Johor government has urged the federal authorities to act immediately to prevent a recurrence of the system disruption at the Bangunan Sultan Iskandar customs, immigration and quarantine (BSI) complex in Johor today. Expressing disappointment over the disruption, menteri besar Onn Hafiz Ghazi said although there have been slight improvements in managing congestion, they remain insufficient. 'I have raised this matter directly with the relevant federal authorities. 'Such weaknesses not only inconvenience the public but may also tarnish the image of the state and nation, especially as this is one of the busiest entry points in the region,' he said in a Facebook post today. Long queues had built up at the BSI and Sultan Abu Bakar (KSAB) CIQs in Johor Bahru and other major entry points in the country, including Kuala Lumpur International Airport's Terminal 1 and 2, following the autogate glitches from yesterday. However, Malaysian passport holders were able to use the autogates without any problem. The Malaysian Border Control Agency attributed the disruption to data integration issues, which had slowed the cross-checking process in the MyIMMs system. Johor public works, transport, infrastructure and communication committee chairman Fazli Salleh said as of 6pm today, 26 out of 68 e-gates at BSI and three out of 12 at KSAB were back in service.
Malay Mail
2 days ago
- Malay Mail
E-gate operations partially restored at Johor checkpoints, recovery efforts ongoing
JOHOR BAHRU, July 20 — Several e-gates at Bangunan Sultan Iskandar (BSI) and the Sultan Abu Bakar Complex (KSAB) have resumed operations following a nationwide system disruption affecting entry and exit points. Johor Public Works, Transport, Infrastructure and Communication Committee chairman Mohamad Fazli Mohamad Salleh said as of 6 pm yesterday, 26 out of 68 e-gates at BSI and three out of 12 at KSAB were back in service. "Traffic congestion at both CIQ (Customs, Immigration and Quarantine) complexes is currently under control, based on monitoring conducted this evening,' he told Bernama. Manual counters were activated to ease the congestion after the system malfunction, which began around 1pm on Friday, he added. "The e-gate disruption is a nationwide issue and relevant agencies are actively working to resolve it at both BSI and KSAB,' he said. He also confirmed that ongoing monitoring is being carried out to ensure smooth traffic flow at both complexes. The automated gate system outage affecting foreign visitors at key national entry points was reportedly caused by a data integration issue that slowed down cross-verification processes within the MyIMMS immigration system. The Malaysian Border Control and Protection Agency (AKPS) said the disruption led to long queues and congestion at several major locations, including Kuala Lumpur International Airport (KLIA) Terminals 1 and 2, as well as at BSI and KSAB CIQs. The agency clarified that Malaysian passport holders were not affected by the disruption and that the Immigration Department has taken immediate action to address the issue. — Bernama
