Latest news with #technicalglitch
Khaleej Times
2 days ago
- Business
- Khaleej Times
UAE: Remittance delay issues 'fully resolved' after technical glitch, says Al Ansari Exchange
Al Ansari Exchange, touted as the UAE's largest remittance and foreign exchange company, confirmed to Khaleej Times on Friday (July 11) that the remittance delays experienced on Saturday, July 5, 'have been fully resolved and all other services remained unaffected by the technical issue.' Early this week, some UAE residents who sent remittances via Al Ansari Exchange, said transactions that were supposed to be completed in minutes got delayed for days. The delay, caused by a technical glitch, happened on a busy weekend, when many expats — after getting their monthly salary — sent money back home earmarked for household expenses, education, rent, medical bills, and other expenditures. One of the affected customers, I.H. Khan, confirmed in an email to Khaleej Times that his remittance was completed only on Wednesday (July 9). 'My wife is a brain hemorrhage patient, and it costs us a lot of money for her monthly maintenance medicines. I sent her money from my monthly salary over the weekend, and it was delayed," he shared. Stay up to date with the latest news. Follow KT on WhatsApp Channels. "They (Al Ansari) knew they had snags in their system, but they didn't inform us. Otherwise we could have used alternative exchange houses. I thank (Khaleej Times) for raising this issue," he added. Less than 1 per cent affected In a statement sent to Khaleej Times, Al Ansari Exchange said: 'We acknowledge that a temporary technical issue within our systems impacted a limited number of remittance transactions on Saturday, 5th July.' 'The issue was promptly resolved, and our teams have been working closely with local and international partners to recall any erroneous transactions and re-instate all legitimate transfers that were cancelled by the system 'This incident affected less than 1 per cent of our customer base, and we confirm that the delays experienced by impacted customers have been fully resolved. All other services remained unaffected by this technical issue,' added Al Ansari Exchange, a subsidiary of listed company Al Ansari Financial Services PJSC. While the financial impact of the glitch was not disclosed, the company explained it operates through a wide network of partner banks and agents, both locally and globally. 'We are following established processes to reconcile each affected transaction in coordination with our strategic partners,' the company said. "This collaborative effort has effectively limited the financial impact on the company. While the impact appears minimal, additional time is required to complete a thorough assessment," it added. Customer support available Al Ansari Exchange advised any customer with concerns about pending transactions to contact its customer support hotline at 600 546000 (or +971 600 546000 from outside the UAE), available from 8am to midnight UAE time. 'We regret any inconvenience this may have caused and appreciate the understanding and patience of our customers and strategic partners throughout this process,' the company concluded.
The Sun
3 days ago
- Entertainment
- The Sun
Gracie Abrams show descends into chaos at Mad Cool Festival in Spain after major tech fail
GRACIE Abrams' show descended into chaos at Mad Cool Festival in Spain after a major technical glitch left her without sound. The American star's microphone stopped working while she was on-stage - with Gracie, 25, forced to finish the last 20 minutes of her set with an acoustic guitar. 3 Though the glitch made it tough for fans to hear her over the festival noise, Gracie powered through with professionalism. An onlooker told The Sun: "Gracie was trying to sing loudly but without a microphone you couldn't hear a thing. "The timing was bad, but she definitely gave it her best and didn't give up." Mad Cool Festival, one of Europe's biggest music events, runs from July 10 to July 13 in Madrid this year. On the bill are heavyweights Foo Fighters, Arctic Monkeys, and The Killers, alongside breakout stars Wet Leg and MUNA. Gracie, famed for tracks I Love You, I'm Sorry and That's So True, has also been making headlines for her relationship with Paul Mescal. The Sun told last month how she finished her recent Glastonbury set on The Other Stage - then snogged and partied with her boyfriend until 3am. Gracie and Paul were joined by his singer sister Nell, as well as his Normal People co-star Daisy Edgar-Jones and her photographer boyfriend Ben Seed, at The Glade stage to take in a set by US DJ Seth Troxler. An onlooker on Friday night said: ' Paul and Gracie were all over each other and couldn't resist a cheeky snog while their pals used the loos. 'Gracie was still full of energy despite playing on The Other Stage just hours before. Gracie Abrams snogs boyfriend Paul Mescal after Glastonbury set before pair party until 3am 'The group were clearly still on a high from her magical performance as the sun set over Worthy Farm.' Paul earned boyfriend points as he got in among the crowd to watch Gracie's set – alongside his fellow Irish actor Andrew Scott, Daisy and Nell. At one point, Daisy was up on Ben's shoulders showing her appreciation for the music. A source said: 'Paul is so proud of Gracie and loved being with their friends as she saw her dream of performing at Glasto come true.' Gracie sang hits including That's So True, Close To You and I Love You, I'm Sorry. But although Paul is now a Hollywood actor and his girlfriend a chart-topping artist, he was overheard telling pals he is a normal person and was camping in just a regular tent like the rest of us. 3 3
Khaleej Times
6 days ago
- Business
- Khaleej Times
Some UAE residents miss school fees, medical payments after Al Ansari remittance delay
Some UAE residents who sent remittances over the weekend via Al Ansari Exchange said on July 7 that their families back home have yet to receive the money. The transactions that were supposed to be completed in minutes got delayed for more than 48 hours for some customers. The delay, caused by a technical glitch, happened on a busy weekend, when many expats — after getting their monthly salary — sent money back home earmarked for household expenses, education, rent, medical bills, and other expenditures. 'The money I sent on Saturday night is still sitting pretty in their (Al Ansari Exchange) system,' Indian expat S.P. told Khaleej Times, adding: 'I checked with them yesterday (July 6) and they were blaming NEFT (National Electronic Funds Transfer) collapse. I checked again today (Monday) and the money is still not yet credited to my family's bank account in India." 'I called an Al Ansari branch in Dubai and the staff admitted they experienced some 'technical issues' and assured the system will be up and running soon,' noted the Dubai-based Indian resident. 'Minor technical issue' In a statement sent to Khaleej Times on Monday, Al Ansari Exchange said: 'On Saturday, July 5, a minor technical issue was identified that affected the processing of certain financial transactions at Al Ansari Exchange, a wholly owned subsidiary of Al Ansari Financial Services PJSC, resulting in the unintentional transfer of funds to a small number of customer accounts." Al Ansari Exchange said their 'team responded immediately in close coordination with the relevant financial institutions, and the vast majority of the amounts were successfully recovered". 'We emphasise that regular daily transactions have not been impacted by this incident and continue to be processed as usual," the company underscored, noting: 'Additional preventative measures are being implemented to further strengthen our systems and prevent such occurrences in the future." Al Ansari Exchange also issued an apology 'for any inconvenience caused to those affected and thanked all parties for their cooperation and understanding". A quick call by Khaleej Times to one of Al Ansari Exchange branches on Monday confirmed the 'technical glitch' in the system on Saturday. 'It caused delays in processing the transactions. The system is back to normal today (Monday), but some customers might still experience some delays due to the backlogs over the weekend,' the staff added. 'I incurred a penalty' Marlon, a Filipino expat who has been using Al Ansari Exchange services for almost a decade, said it was the first time he encountered a delay in sending money to the Philippines on July 5. 'Unfortunately, the timing was so bad because I was not able to beat the deadline to pay for my son's school fees. Because of the delay, I incurred a penalty for late payment,' he told Khaleej Times. Dubai-based Kenyan expat Zee also experienced a delay in sending money for her mother's medical expenses. 'Every month, I send around Dh500 for my mother's medicines for diabetes and high blood pressure. There should be no delay for her to receive the money as it is very important for her medical condition,' she said. Both Marlon and Zee are still waiting for confirmation from their respective families if they have received the money. Popular among UAE residents Al Ansari Exchange is recognised as 'the UAE's largest remittance and foreign exchange company' and a subsidiary of Al Ansari Financial Services PJSC. It offers instant online money transfers to India and several other countries, including the Philippines, Pakistan, Bangladesh, Sri Lanka, Egypt, UK, and more. According to its website, Al Ansari Exchange 'has a network of over 260 branches, employing over 4,000 multilingual staff who cater to more than 3 million customers every month with fast, reliable and efficient service at very competitive rates.' The company also has a mobile app that contributes to around 14 per cent of the total number of transactions. Al Ansari Exchange is popular among UAE residents for its annual Dh1 Million Al Ansari Millionaire Promotion. Albert Rioflorido, a Filipino customer living in the UAE for the past 12 years, was named as this year's winner. The promotion, which ran from March 1 to May 29, attracted millions of participants who entered the draw by conducting qualifying transactions at the branch network and digital platforms. The UAE is the third-largest sender of remittances in the world, after the US and Saudi Arabia. Last year, Indian expats based in the UAE sent $21.6 billion to India, equivalent to 19.2 per cent of the total dollar inflows, ranking the UAE as the second-largest source of global remittance after the US.
The Sun
17-06-2025
- The Sun
Air India flight from Ahmadabad to London CANCELLED over ‘technical glitch' just days after disaster killed 270
AN Air India flight from Ahmadabad to London has been cancelled over a "technical glitch". This comes just days after another of the firm's planes crashed near the Ahmedabad airport killing 270 passengers. The Air India Flight AI159 was called off on this morning following reports of technical issues in one of its engines - sparking travel chaos for many. Passengers were asked to disembark the plane at Kolkata airport, where the flight had stopped for a layover. It comes just four days after Air India Flight AI171 crashed into a doctors' hostel in Ahmedabad, India, killing at least 279 people and leaving one miracle survivor. More to follow... For the latest news on this story keep checking back at The Sun Online is your go-to destination for the best celebrity news, real-life stories, jaw-dropping pictures and must-see video. Like us on Facebook at and follow us from our main Twitter account at @TheSun.
Daily Mail
17-06-2025
- Daily Mail
BREAKING NEWS Air India flight from Ahmadabad to London is cancelled 'due to technical glitch' days after Dreamliner crashed in deadly fireball
A second Air India flight from Ahmedabad to London has been cancelled due to a technical glitch, just days after Flight AI171 crashed shortly after take-off, killing 241 people on board.
