Latest news with #x-hoppers
Business Wire
01-07-2025
- Business
- Business Wire
x-hoppers Launches Embedded Agentic AI to Power Smarter, Safer and Faster Retail Experiences
TALLINN, Estonia--(BUSINESS WIRE)--x-hoppers, the smart, AI-powered retail communications platform from Wildix, today announced the rollout of its fully embedded agentic AI suite, now live across all x-hoppers deployments. Designed to streamline operations, reduce theft and improve customer experience, the next-generation system gives frontline retail teams the power to act in real time, hands-free and without screen-switching or manual tools. Modular, autonomous and fully GDPR-compliant, x-hoppers' agentic AI listens, interprets intent, and takes immediate action based on voice input. Whether flagging a restock, reporting a theft or pulling up personalized promotions, retail staff can complete critical tasks directly through their headsets, without screens or manual escalations. 'Brick-and-mortar retail depends on fast decisions, clear communication and seamless service,' said Graham Dixon, x-hoppers CTO. 'Our agentic AI amplifies that impact across every level by compounding the entire experience. From frontline staff using their voice to take instant action, to back office teams gaining real-time insights, to customers receiving faster, more personalized service, every layer benefits.' The no-code configuration studio allows retailers and partners to tailor workflows to store-specific operations, making the AI both scalable and easy to deploy. Real-Time Intelligence, Built for the Retail Floor Agentic AI represents a shift from reactive automation to autonomous execution. According to Gartner, agentic AI could resolve 80% of common customer service issues by 2029, reducing operational costs by up to 30%. x-hoppers' agentic AI, embedded in a wireless headset, empowers retail staff to activate a wide range of intelligent workflows in real time, including: Flag low stock while scanning items, triggering automatic replenishment workflows Report theft or safety incidents via voice, with auto-escalation and alert logging Access real-time promotions using inventory and loyalty history Manage HR and operations hands-free, from clock-ins to task tracking Accessing customer context, when available through loyalty programs or app-based IDs, to personalize service Bridging Online and In-Store Journeys x-hoppers also transforms omnichannel continuity through a retail-specific AI assistant that unifies digital and physical touchpoints: AI surfaces relevant insights, such as purchase history or preferences, to help staff provide tailored, efficient service. In-store teams can instantly retrieve this context via voice, without needing to escalate or leave the floor A digital assistant on the retailer's site can help capture behavioral cues (e.g., product interest or cart activity), which, if linked to a known profile, can inform in-store engagement Staff gain voice-enabled access to operational, HR and customer-facing workflows, empowering them to resolve requests immediately, without escalations or delays Whether online or on the floor, the platform ensures seamless customer handoffs and consistent service across every interaction. Already Powering Results Across Shop Floors British supermarket chain Heron Foods is among the first to adopt the system, now live in 25 stores and rolling out across all new and refurbished locations. Staff use x-hoppers to troubleshoot checkout issues, log tickets automatically, detect theft through AI-enabled computer vision and manage daily tasks, without escalating to managers or leaving the floor. 'x-hoppers has been a game-changer from the previous technology used in stores at Heron Foods,' said Jon Newson, Head of Information Technology, Heron Foods. 'After a successful proof-of-concept, around 25 stores now use the technology, with every new and refurbished store adopting it. The headsets extend functionality beyond our previous solution, improve team collaboration on the floor, enhance customer experience with prompt service and increase colleagues' sense of safety on the shop floor.' Built with privacy at its core, x-hoppers agentic AI features full GDPR compliance, no biometric tracking, a transcription engine fully decoupled from large language models and modular no-code workflows customizable to each store's needs. From store floors to HQ, x-hoppers' scalable AI platform strengthens collaboration, improves response times and puts powerful tools directly in the hands of retail staff. About x-hoppers Launched in 2024 in the UK, US, France and Germany, x‑hoppers is an AI‑powered retail communication platform designed to improve store operations, security, and customer experience. By integrating wireless headsets, smart call points and AI‑driven theft detection, x‑hoppers helps retailers optimise in‑store communication and reduce shrinkage. Wildix's UC retail solution is now trusted by leading retailers, including Holland & Barrett, Heron Foods, House of Spells and Tenby Stores, with more brands joining as demand for smarter, AI-driven in-store connectivity and security continues to rise.
Associated Press
25-02-2025
- Business
- Associated Press
x-hoppers Expands Into Germany Following Successful Showcase at EuroCIS 2025
DÜSSELDORF, Germany--(BUSINESS WIRE)--Feb 25, 2025-- x-hoppers, the AI-powered retail communication platform, has successfully soft-launched into the German market following its highly anticipated soft launch in Germany at EuroCIS 2025. After strong engagement from German retailers, industry leaders and technology experts, x-hoppers is now set to help businesses tackle retail theft, enhance employee experience and drive operational efficiency with AI-driven innovation. Germany's retail sector faces growing challenges, with annual shrinkage losses exceeding €4.1 billion, largely due to shoplifting and organized retail crime. Employee turnover remains a major concern, increasing operational inefficiencies and labor costs. Meanwhile, 85% of German consumers still prefer in-store shopping, but they expect digitally enhanced experiences that improve efficiency, safety and service. At EuroCIS 2025, x-hoppers demonstrated how its AI-driven retail solution is transforming in-store operations by integrating AI-powered theft detection (AIVA), hands-free communication for staff and smart customer assistance tools. Live demos and a keynote session by Ian Rowan, CEO of x-hoppers, titled 'Improving Employee Experience', highlighted how AI-powered tools boost workforce retention, optimize training, and elevate customer service. With overwhelming interest from German retailers, x-hoppers is now working closely with local partners and industry stakeholders to expand deployment across the region. Key benefits retailers experienced during the EuroCIS showcase include: AI Theft Prevention (AIVA) – Real-time alerts integrating with CCTV to cut shrinkage by up to 60%. Workforce Optimization – AI-driven training and knowledge access, reducing onboarding time by 50%. Seamless In-Store Communication – Hands-free, customizable wireless headsets enhancing colleague efficiency and coordination. Smart Call Points – Enabling instant customer assistance, improving service speed and engagement. 'EuroCIS 2025 confirmed that German retailers are actively searching for AI-driven solutions to address theft, workforce retention, and operational efficiency,' said Ian Rowan, CEO, x-hoppers. 'After speaking with numerous retailers, one thing is clear, in-store teams need real-time, AI-driven support to work smarter, not harder. With x-hoppers, we're bringing a practical, scalable solution that delivers immediate security and workforce improvements without adding complexity.' About x-hoppers Launched in 2024 in the UK and US, x-hoppers is an AI-powered retail communication platform designed to improve store operations, security, and customer experience. By integrating wireless headsets, smart call points, and AI-driven theft detection, x-hoppers helps retailers optimize in-store communication and reduce shrinkage. Following its expansion into France and Germany, x-hoppers continues to drive innovation in retail security and workforce efficiency. Deliah Mathieu +1 949-241-0260 | +33 651027437 [email protected] KEYWORD: AUSTRIA GERMANY EUROPE SWITZERLAND SOURCE: x-hoppers Copyright Business Wire 2025. PUB: 02/25/2025 08:15 AM/DISC: 02/25/2025 08:15 AM
