Latest news with #®Genie
Business Wire
3 days ago
- Business
- Business Wire
Main Street Medical Clinic Partners with eClinicalWorks and healow Genie to Transform Patient Experience, Offering Multilingual Functionality
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Main Street Medical Clinic has selected healow® Genie, a revolutionary AI-powered contact center solution. This partnership marks a significant advancement towards enhanced patient communication and improved workflows to meet the needs of the clinic's diverse services. Faced with an influx of phone calls for appointments, referrals, and medication refills, the clinic is set to benefit from the advanced AI capabilities of healow Genie. Notably, its automated after-hours service provides continuous support, connecting patients with on-call providers as needed. Ultimately, this will enhance patient engagement and satisfaction, reduce administrative burdens on staff, and lower operational costs. "In the post-COVID era, we anticipate that healow Genie will be instrumental in helping us overcome staffing challenges, enhance our service efficiency, and uplift the healthcare experience we aim to deliver to our patients," said Carol Garrison, Administrator at Main Street Medical Clinic. "We've tried other third-party services that were costly and unproductive. healow Genie will be the ideal solution to alleviate our team's workload, reduce missed calls and long wait times, and improve patient access to healthcare services. Importantly, its multilingual functionality is expected to be a significant asset, enabling us to cater effectively to the needs of our growing Spanish-speaking patient community." Located in Texas, Main Street Medical Clinic is lauded for its outstanding, individualized, and evidence-based healthcare services to all patients. The clinic focuses on treatments covering all aspects of internal medicine. Its guiding principle is to deliver quality healthcare to its community, which it achieves through strategic collaborations with local hospitals and care facilities, ensuring high-efficiency health services and affordable care for all. "We look forward to collaborating with Main Street Medical Clinic to enhance its operations and patient interactions," said Girish Navani, CEO and co-founder of eClinicalWorks. "healow Genie is designed to streamline call management and cater to the diverse needs of the clinic's patient base, and it integrates with our EHR seamlessly. With its 24/7 support and multilingual functionality, we aim to ensure every patient has easy and immediate access to healthcare resources. This partnership is set to redefine patient care and operational efficiency in today's healthcare landscape." The implementation of healow Genie is poised to revolutionize patient interaction and streamline operations by offering intelligent assistance, self-service, and seamless transactions. This will establish a new benchmark in modern healthcare delivery. To learn more about Main Street Medical Clinic's story, watch this video. About Main Street Medical Clinic Texas-based Main Street Medical Clinic, is a distinguished healthcare provider committed to delivering exceptional, personalized, evidence-based medical care to all its patients. Since its inception in 2007, the clinic has expanded to two locations with a dedicated team of eight providers. It specializes in all areas of internal medicine including chronic disease management, urgent care, and preventative health wellness. Main Street Medical Clinic offers high-efficiency health services and cost-effective care through strategic partnerships with local hospitals and care facilities. Equipped with the necessary resources and an innovative team, the clinic continues to grow within its community while maintaining a personal touch. For more information, please visit About eClinicalWorks eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks innovates the nation with cloud-based Electronic Health Records and Practice Management solutions. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. About healow Genie healow Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit
Business Wire
03-06-2025
- Business
- Business Wire
eClinicalWorks and healow Genie to Transform Patient Care at America's Family Doctors
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, proudly announces that America's Family Doctors has selected healow® Genie, an AI-driven contact center solution. This collaboration marks a significant milestone in America's Family Doctors' mission to enhance patient care capabilities and revolutionize healthcare experiences for its patients. By integrating healow Genie's advanced technologies, the practice aims to streamline patient communication, optimize appointment scheduling, and provide unparalleled access to essential health information, reaffirming its position as a pioneer in leveraging cutting-edge solutions to improve healthcare standards. "We selected healow Genie to elevate our patient care capabilities and provide exceptional healthcare experiences to our patients," said Dr. Steve Samudrala, medical director and founder of America's Family Doctors. "As a PCMH-certified practice, we are dedicated to leveraging advanced technologies like healow Genie to enhance patient engagement, simplify appointment scheduling, and ensure continuous access to vital health information. Alongside healow Genie, innovative healow products such as healow Chatbot and healow Open Access further empower us to offer seamless patient communication and convenient appointment scheduling options." America's Family Doctors has been at the forefront of adopting innovative healthcare technologies to deliver high-quality medical services to its expanding patient base. Renowned for its comprehensive primary care offerings, America's Family Doctors utilizes cutting-edge technologies, such as the healow product suite, to enhance patient care quality, operational efficiency, and adaptability for its community. 'With the integration of healow Genie, we are incredibly excited to transform patient communication and empower healthcare practices like America's Family Doctors," said Girish Navani, CEO and co-founder of eClinicalWorks. 'With AI-powered technology like healow Genie, we want to elevate the patient journey, drive operational effectiveness, and support the practice's growth. By enhancing healthcare information accessibility, simplifying appointment scheduling, and improving the overall patient experience, eClinicalWorks and healow Genie are ready to make a significant impact at America's Family Doctors." healow Genie is a cutting-edge solution designed to revolutionize patient communication, improve access to healthcare information, and streamline appointment coordination. The AI-powered contact center solution features patient self-service options, intelligent assistance functionalities, automated after-hours services, and engaging marketing campaigns. healow Genie is poised to significantly elevate the healthcare experience for America's Family Doctors patients. Watch this video to learn why America's Family Doctors selected healow Genie. About America's Family Doctors America's Family Doctors is a Patient-Centered Medical Home (PCMH) primary care practice dedicated to providing comprehensive, top-quality healthcare services to patients across multiple locations in Tennessee. The practice offers a wide range of primary care, urgent care, and specialty services, focusing on patient-centered care and exceptional medical expertise. For more information, visit About eClinicalWorks eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks innovates the nation with cloud-based Electronic Health Records and Practice Management solutions. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. About healow Genie healow® Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit
Business Wire
29-05-2025
- Health
- Business Wire
eClinicalWorks and healow Genie to Assist Large Georgia Pain Management Institute Manage Substantial Influx of Patient Calls
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Alliance Spine and Pain Centers has selected the first-of-its-kind, EHR-agnostic, AI-powered contact center solution, healow® Genie, to manage the rising number of incoming patient calls. The AI-powered contact center solution will effectively manage a large volume of calls and quickly provide a resolution to common patient queries like requests, refills, references, and billing questions. The AI technology will allow medical staff to focus on complex questions that require immediate attention. 'I believe that healow Genie can help us data mine our calls,' said Cheraire Lyons, Vice President of Revenue Cycle at Alliance Spine and Pain Centers. 'What I mean by that is understanding what type of calls are coming in and directing them to the right place the first time. Being able to answer those calls more efficiently allows us to speed up wait times.' She further added, 'It will significantly help improve patient experience, knowing that they can call and talk to someone about a procedure they're preparing to have or just getting feedback on questions related to their care, making them feel heard.' Alliance Spine and Pain Centers has 20 locations across Georgia, and its team, which includes best-in-class physicians, medical professionals, and administrators, is dedicated to bringing relief to people suffering from chronic pain. One of its biggest challenges is managing the ever-increasing number of incoming patient calls. While the practice has two call centers, one dedicated to handling billing questions, the long wait time makes the patients call back or leave a voicemail. The medical staff often must manage voicemails or telephone encounters simultaneously. By offering patients 24/7 access to vital health information via voice call, text, or chatbot with zero waiting time, healow Genie can significantly help enhance patient satisfaction, reduce administrative burdens on staff, and lower overall operational costs. "By transforming the way medical practices connect with their patients, healow Genie is bringing the future of patient engagement to the present," said Girish Navani, CEO of eClinicalWorks. 'The integration with healow Genie can manage routine tasks like appointment scheduling and medication refills, allowing medical staff to focus on delivering quality care.' healow Genie offers a comprehensive suite of features, including patient self-service, an intelligent assistant, automated after-hours service, and conversational smart campaigns. Hear from Cheraire Lyons in this video to learn more about the practice's story and how they expect healow Genie to improve efficiency and patient satisfaction. About Alliance Spine and Pain Centers With 20 locations across Georgia, Alliance Spine and Pain Centers is dedicated to bringing real relief to people suffering from chronic pain. The practice's team includes best-in-class physicians, medical professionals, and administrators. Together, they provide their patients with the best pain management treatment while leading the way to the future of pain relief. For more information, visit About eClinicalWorks eClinicalWorks ® was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. About healow Genie healow® Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit
Business Wire
13-05-2025
- Health
- Business Wire
eClinicalWorks and healow Genie to Transform Patient Communication at Pulmonary and Sleep of Tampa Bay
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Pulmonary and Sleep of Tampa Bay has selected healow® Genie, a first-of-its-kind, EHR-agnostic, AI-powered contact center solution, for implementation across its practice. Using text, chatbot, and voice call options, the integration of healow Genie ensures patients can engage with their health information 24/7. The AI agent will handle responsibilities such as scheduling appointments, managing bill payments, and overseeing medication refills or referral requests, helping alleviate administrative burdens. 'We're excited to introduce healow Genie into our practice,' said Dr. Dragos Zanchi, Pulmonologist at Pulmonary and Sleep of Tampa Bay. 'healow Genie will help us screen all our calls, sometimes up to 500 phone calls a day, which is extremely important. Not all phone calls are equal. If we have a screening tool that helps us discern priority, that is really going to free up our staff to deal with emergency situations and enhance outreach, thus transforming our patient care service.' Pulmonary & Sleep of Tampa Bay provides safe, cutting-edge, personalized diagnosis and treatment for pulmonary diseases, lung cancer, allergies, and sleep disorders. With a footprint in three strategic locations in Tampa, including Brandon, Wesley Chapel, and Tampa, they ensure the community's healthcare services are always within reach. 'We are thrilled to collaborate with Pulmonary & Sleep of Tampa Bay and aid them in maintaining their commitment to the highest standard of patient care," said Girish Navani, CEO and founder of eClinicalWorks. "Integrating the AI-powered contact center solution, healow Genie, will streamline operations and offer 24/7 support. From managing appointments to prescription handling, it will bring unprecedented efficiency. We're confident that this partnership will enhance patient engagement and satisfaction and significantly improve operational cost efficiency.' healow Genie is the first of its kind, EHR-agnostic, AI contact center solution that offers patients real-time assistance via voice calls, texts, or chatbots. Its integration with eClinicalWorks EHR makes it a preferred AI-powered call center choice for specialty practices. The AI assistant reduces administrative burden and improves patient engagement. To learn more about the practice's story, hear from Dr. Dragos Zanchi in this video. About Pulmonary & Sleep of Tampa Bay Pulmonary & Sleep of Tampa Bay is a leading medical group accredited by the Joint Commission and dedicated to providing the highest level of patient care in the field of pulmonary diseases, lung cancer, allergies, and sleep disorders. With a relentless commitment to safety and quality, the practice is deeply rooted in continually improving patient care standards. It has three convenient locations across Tampa, Brandon, and Wesley Chapel and offers state-of-the-art, personalized diagnosis and treatment options. Its comprehensive services include medical equipment and supplies through CPAP Online Supplies, further enhancing its patient care capabilities. For more information, visit About eClinicalWorks eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based Electronic Health Records and Practice Management solutions. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. About healow Genie healow Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit
Business Wire
29-04-2025
- Health
- Business Wire
Maryland Endocrine Partners With eClinicalWorks and healow Genie to Transform Patient Experiences With AI-Powered Contact Center Solution
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, today announced the integration of healow® Genie, an AI-powered contact center solution, across Maryland Endocrine practices. This innovative partnership will offer patients round-the-clock access to crucial health information through text, chatbots, and voice calls. Created to manage a wide array of tasks, including scheduling appointments, facilitating bill payments, and supervising medication refills or referral requests, healow Genie is set to significantly transform operations at Maryland Endocrine. "We're thrilled to harness the capabilities of healow Genie to efficiently manage our high call volume, optimize operational workflows, and provide swift and personalized assistance," said Kimberly Stahl, practice administrator at Maryland Endocrine. "healow Genie's multilingual capability will help us overcome language barriers. Its personable demeanor, and its role in reducing patient wait times will streamline our day-to-day operations. Currently, we rely on a third-party service for after-hours calls, which is costly and inefficient. With the implementation of healow Genie, we expect patient engagement and satisfaction to be elevated and costs to be reduced by automating critical functions such as appointment scheduling, prescription management, and referral handling." Serving the Central Maryland community, Maryland Endocrine specializes in various endocrine services. The practice has emerged as a trusted provider for many seeking timely evaluations and treatments for conditions including pituitary disease, thyroid disease, Diabetes Mellitus, bone, calcium, and parathyroid disorders. 'We are incredibly excited to partner with Maryland Endocrine with the integration of healow Genie to strengthen patient engagement at its facilities,' said Girish Navani, CEO and co-founder of eClinicalWorks. "Our objective is to usher in a paradigm shift in healthcare practices facing challenges with call center operations. The integration of healow Genie, an AI-powered tool, optimizes operations and boosts patient satisfaction with its efficient and intelligent capabilities." healow Genie is crafted to redefine patient communication, augment the accessibility of healthcare information and resources, and simplify appointment management. With remarkable features such as patient self-service, intelligent assistance, automated service for after-hours, and engaging brilliant campaigns, healow Genie stands ready to dramatically enhance the healthcare journey for patients at Maryland Endocrine. For more information about healow Genie and its capabilities, visit About Maryland Endocrine Maryland Endocrine is a trusted healthcare provider specializing in various endocrine services in Central Maryland. With years of dedicated service, the practice has become a leading choice for many seeking comprehensive evaluations and treatments for a wide array of conditions, including but not limited to pituitary disease, thyroid disease, diabetes, bone, calcium, and parathyroid disorders, adrenal disease, and reproductive diseases. It also guides patients toward suitable healthcare providers for challenges outside their purview. Maryland Endocrine is deeply committed to delivering accessible, efficient, and top-tier healthcare services to its community. For more information, visit About eClinicalWorks eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks innovates the nation with cloud-based Electronic Health Records and Practice Management solutions. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. About healow Genie healow® Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burden on staff, and lowers overall operational costs. For more information, visit
