Latest news with #CRM
Yahoo
3 hours ago
- Business
- Yahoo
Trella Health Releases 2025 Post-Acute Care Industry Trend Report Highlighting Continued Medicare Advantage Growth and Shifts in Care Utilization
New annual report reveals national and state-level trends across home health, hospice, and skilled nursing. ATLANTA, July 28, 2025 /PRNewswire/ -- Trella Health, the leading provider of market intelligence and integrated customer relationship management (CRM) solutions for post-acute care, HME, and Infusion organization, has released its 2025 Post-Acute Care Industry Trend Report, offering a detailed analysis of national and state-level patient trends, utilization patterns, and market dynamics across home health, hospice, and skilled nursing. The report, rooted in Trella Health's unmatched access to the most current Medicare Part A and B claims data and Medicare Advantage (MA) enrollment and admissions patterns, provides essential insights for post-acute care organizations navigating today's complex post-acute care landscape. "At Trella Health, we believe better data leads to better healthcare," said Scott Tapp, CEO at Trella Health. "This year's report reinforces our commitment to delivering clarity through trusted, comprehensive insights — empowering better decision-making and stronger outcomes across the care continuum." Key Insights from the 2025 Post-Acute Care Industry Trend Report: Medicare Advantage (MA) continues to reshape the Medicare landscape: As of February 2025, 55.4% of Medicare beneficiaries are enrolled in Medicare Advantage, with 30 states now above 50% penetration. PPO enrollment growth signals potential headwinds for home health: Between 2023 and 2024, enrollment in Preferred Provider Organization (PPO) plans — which typically utilize home health services at lower rates than Health Maintenance Organization (HMO) plans — rose 19.8%, while HMO enrollment grew by just 4.3%. Adherence drives value-based outcomes: In 2024 Q3, patients who adhered to home health discharge instructions had a 30-day readmission rate of 12.7%, compared to 15.1% for those who did not — a 2.4-point gap that underscores the impact of timely, appropriate care transitions. Home health's share of FFS inpatient discharges rose for the first time since 2020: In 2024 Q4, 22.6% of inpatient discharges included a home health referral — up from 22.1% the year prior and the first rise since 2020. Hospice admissions see strongest growth since the pandemic: Total admissions rose 3.7% between 2023 (1.55M) and 2024 (1.61M), with over 50% of Medicare mortalities now occurring on hospice. State-by-state variation in utilization remains stark: Home health FFS utilization ranges by 25.1 percentage points across states, while skilled nursing varies by 22.6 points— highlighting persistent disparities in discharge practices and access to post-acute care. The report also examines emerging policy developments — including the proposed TEAM model — and explores how providers are responding to ongoing challenges in staffing, reimbursement, and the shift toward value-based care. As the post-acute care landscape continues to evolve, Trella Health is committed to providing the intelligence and tools that healthcare organizations need to navigate change with confidence. The 2025 Post-Acute Care Industry Trend Report reflects our ongoing dedication to supporting strategic decision-making, fostering innovation, and driving better outcomes across the entire continuum of care. The full report is now available here. About Trella HealthTrella Health's unmatched market intelligence and purpose-built CRM allow post-acute providers, HME, and Infusion organizations to drive more effective performance and growth. Trella's solutions allow post-acute, HME, and Infusion organizations to identify the highest-potential referral targets, evaluate new market opportunities, and monitor performance metrics. Paired with CRM and EHR integrations, business development teams can better manage referral relationships to advance their organizations with certainty by improving their sales and marketing strategy. For more information on Trella Health and its post-acute, HME, and Infusion growth solutions, visit or follow Trella Health on Facebook, Twitter, and LinkedIn. Media Contact: Chandani Patel, press@ View original content to download multimedia: SOURCE Trella Health Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
4 hours ago
- Business
- Yahoo
Is ServiceNow Stock Headed for a Significant Rally? What Investors Should Know.
ServiceNow (NOW) continues to deliver impressive growth. The provider of cloud-based solutions for digitizing and managing enterprise workflows is witnessing strong demand for its artificial intelligence (AI) and customer relationship management (CRM) offerings, which is translating into a growing customer base with larger annual contract values (ACVs). Yet, despite these strong fundamentals, ServiceNow stock has underperformed broader market indexes this year and remains in the red. This disconnect presents a buying opportunity. The market appears to be overlooking the company's solid long-term prospects. For instance, its customer growth remains strong, retention rates are high, and current remaining performance obligations (cRPO) — a key metric for future revenue growth — are on the rise. More News from Barchart Warren Buffett Warns Inflation Turns Business Into 'The Upside-Down World of Alice in Wonderland' But Weeds Out 'Bad Businesses' Why GOOGL Stock May Be the Market's Next Big Winner Alphabet Posts Lower Free Cash Flow and FCF Margins - Is GOOGL Stock Overvalued? Markets move fast. Keep up by reading our FREE midday Barchart Brief newsletter for exclusive charts, analysis, and headlines. ServiceNow: AI Demand to Push Stock Higher Most notably, demand for ServiceNow's AI-powered platform continues to accelerate, reflecting broader enterprise adoption trends in intelligent workflow automation. Moreover, internally, AI efficiencies are helping the company drive margin expansion. The strong demand is translating into solid financial performance. In Q2 2025, its subscription revenue rose 21.5% year-over-year to $3.113 billion, while total RPO grew 25.5% year-over-year to nearly $24 billion. The cRPO reached $10.92 billion, up 21.5% in constant currency. The company also achieved a 98% renewal rate, reflecting the significance of its platform for digital transformation. By the end of Q2, ServiceNow had 528 customers generating over $5 million in ACV, and the number of clients contributing $20 million or more jumped by over 30% year-over-year. The quarter also saw the company close 89 net new ACV deals exceeding $1 million, including 11 deals topping $5 million. Notably, every one of its top 20 deals included five or more products, showcasing growing adoption of multiple products, which will drive average revenue per customer and customer retention. ServiceNow's CRM business is another area that's rapidly gaining traction. The company's acquisition of is already paying off, especially in its Configure, Price, Quote (CPQ) capabilities, with nine deals closed in June. The company's AI-driven offerings are performing exceptionally well. Products like IT Asset Management (ITAM) Now Assist have seen net new ACV surge nearly sixfold quarter-over-quarter, with average deal sizes more than tripling. Other modules, such as Security Operations (SecOps) and risk, are also doubling in ACV growth, and flagship tools like IT Service Management (ITSM) Plus, Customer Service Management (CSM) Plus, and HR Service Delivery (HRSD) Plus are posting exceptional year-over-year gains in value. The launch of Agentic Workforce Management and the rapid development of new AI infrastructure, such as AI Control Tower and a no-code Agent Studio, position it well for future growth. These new offerings are already experiencing strong demand and generating solid ACV. Financially, ServiceNow is translating this growth into operational efficiency. Margin expansion is being driven not only by revenue growth, but also by AI-driven cost management. In short, the solid adoption of its platform and strong pipeline positions it well to deliver $15 billion-plus subscription revenue in 2026, with $1 billion in Now Assist ACV. What Analysts Recommend for ServiceNow Stock While the stock hasn't yet caught up to these underlying fundamentals, Wall Street analysts are bullish about its prospects and maintain a 'Strong Buy' consensus rating. This suggests that the current market undervaluation may be temporary, and a strong rally could be on the horizon as AI tailwinds continue to drive both top-line growth and operational efficiency. How High Can ServiceNow Stock Go? ServiceNow is well-positioned to benefit from accelerating demand for its AI platform, strong customer retention, and expanding contract values. Despite recent underperformance in the stock, the company's fundamentals remain solid. With analysts maintaining a positive outlook and the broader AI and enterprise automation trends playing in its favor, ServiceNow appears well-positioned for a significant rally. Analysts have an average price target of $1,114.26, implying about 13% upside potential. Moreover, the highest price target for NOW stock is $1,300, indicating 31% upside potential over the next 12 months. On the date of publication, Amit Singh did not have (either directly or indirectly) positions in any of the securities mentioned in this article. All information and data in this article is solely for informational purposes. This article was originally published on Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Zawya
8 hours ago
- Business
- Zawya
Is your CRM growing your business or just helping you survive the chaos?
Eldon Bothma, Sales Executive, and Hayley Blane, Dynamics 365 CE Practice Head and Solution Architect, at Braintree ask if CRM should do more than just keep the business afloat. Technology decisions are increasingly being measured by outcomes, not functionality. Decision-makers want to know more about how technology enables concrete business results such as customer retention, innovation or revenue growth, says Gartner. In its AI study, McKinsey found that executives are tracking revenue changes, cost changes and productivity improvements over technical deployment metrics. And yet, research from Gartner, Forrester and IDC has found that companies are not using the full potential of their CRM systems due to adoption and integration challenges, data quality issues, limited operationalisation, data silos and lack of skilled employees. In South Africa, many CRM environments remain either server-based or partially migrated which limits adoption of value-driving features such as deeper automation, AI and analytics. Even among companies that have moved to the cloud, appetite for investing in the advanced tools that unlock true scale remains low as companies are uncertain as to the return on investment and value provided by these investments. This reveals a deeper issue – many platforms are still treated as administrative platforms. Their function is limited to recording interactions, managing leads and story contacts. As a result, growth is disconnected from the system and dependent on manual workarounds, external spreadsheets or siloed departmental processes. It's just another piece of technology. Customer relationship management (CRM) platforms, once deployed as compliance tools or pipeline trackers, need to move beyond simply treading water and become enablers of sustainable growth. The question is – how? The start is to change the perception of CRM from a technology that merely replicates existing processes in digital form and helps the company meet a quarterly target into a strategic tool that enables expansion. To go beyond reporting dashboards and low-level automations and become more integrated within the business while delivering measurable benefits. When CRM is properly integrated into business growth strategy, it has the potential to move the business beyond reactive engagement towards proactive decision-making. This step takes CRM use cases deeper into smarter tools and capabilities thanks to improved data visibility and smarter customer segmentation. Sales, marketing and service functions start to operate in coordination rather than in isolation. Next, companies need to confront the maturity gap in their CRM strategy. It's easy to fall into a pattern of doing just enough – responding to leads, issuing quotes, reporting weekly figures, rarely using the system to anticipate trends, personalise outreach or drive customer lifetime value (CLV). Addressing this means assessing what the business is working towards and how CRM can get it there – features don't drive growth, alignment does, and that alignment begins with understanding. Many companies still lack clarity around what their CRM is capable of, others have inherited legacy configurations that no longer serve the business or are dealing with outdated workflows that actively impact responsiveness. In some cases, CRM tools are so heavily customised that future upgrades are either impossible or prohibitively expensive. Escaping this cycle means changing approach. Rather than viewing CRM as a technology purchase it needs to become a growth initiative. The implementation is scoped according to business objectives and functional rollout is phased according to user readiness and impact. Advanced features such as automation, AI and customer intelligence should be introduced as deliberate steps, accelerating performance on a strategic level. Fortunately, this isn't as complicated as it sounds. A dynamic deployment structure ensures companies benefit from rapid time to value within a scalable architecture using phased optimisation. Companies can start small and build towards a mature CRM estate over time, evolving both legacy and new processes alongside the business and what it actually needs. The right partner will also ensure the business is taking full advantage of every part of its CRM investment. The most successful CRM initiatives are those supported by advisory relationships where business analysts, security specialists and solution architects collaborate to map out capability pathways that consistently align with the company's revenue, compliance and service goals. CRM has to fit. It has to help the business anticipate needs and market demands. And it must deliver value. Otherwise, it's just technology. Copyright © 2022 - All materials can be used freely, indicating the origin Provided by SyndiGate Media Inc. (
Yahoo
a day ago
- Politics
- Yahoo
Cameroon opposition leader banned from challenging world's oldest president
Cameroon's opposition leader Maurice Kamto has been excluded from the list of candidates in the 12 October presidential election. Only 13 of the 83 names submitted to the country's electoral body Elecam were accepted. No reason was given for the decision not to allow Kamto to stand. He came second in the 2018 elections amid allegations of fraud. President Paul Biya, 92, the world's oldest president, was included on the list and he will seek an eighth term in office. Defying calls to step down, he says he still has a lot to offer Cameroonians despite being in power for nearly 43 years. Biya will be challenged by two former allies, Issa Tchiroma Bakary and Bello Bouba Maigari, who both come from the vote-rich north of the country. Social media revamp by 92-year-old president struggles to woo young Cameroonians Kamto was the candidate for the Cameroon Renaissance Movement (CRM) in 2018 but the party was not allowed to endorse anyone this year due to its lack of elected representatives in parliament or local councils. So Kamto recently joined the Manidem party, which does have local representation. Renowned anti-corruption lawyer Akere Muna, Social Democratic Front (SDF) leader Joshua Osih, and lawmaker Cabral Libii are among the other candidates cleared to run. Firebrand Mayor of Foumban Patricia Tomaino Ndam Njoya is the only female candidate on the list. Those disqualified from the presidential race have two days to file a challenge at the constitutional council. More about Cameroon from the BBC: 'Nowhere is safe' - Cameroonians trapped between separatists and soldiers Art curator Koyo Kouoh dies at height of career The lawyer risking everything to defend LGBT rights Paul Biya: Cameroon's 'absentee president' Go to for more news from the African continent. Follow us on Twitter @BBCAfrica, on Facebook at BBC Africa or on Instagram at bbcafrica BBC Africa podcasts Africa Daily Focus on Africa
Yahoo
2 days ago
- Business
- Yahoo
Jim Cramer on Salesforce: 'People Don't Like These Software Companies'
Salesforce, Inc. (NYSE:CRM) is one of the stocks that Jim Cramer looked at. A caller asked for Cramer's thoughts on the company, and he replied: 'You know what, people don't like these software companies. Now, we have a small position… [for] my Charitable Trust, because we've owned it for years and years and years, I think that the software stocks have been a not great place to be. This is one of them. And I do think that there are fewer and fewer people who want the software stocks because they're licensed stocks. Pixabay/Public Domain Salesforce (NYSE:CRM) delivers CRM technology and other tools, including AI-driven analytics, data integration, workplace communication, and commerce solutions to help businesses boost customer engagement, streamline operations, and drive growth. The company's solutions include small business suites to platforms like Slack, Tableau, and Agentforce for intelligent, connected workflows. While we acknowledge the potential of CRM as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. Fehler beim Abrufen der Daten Melden Sie sich an, um Ihr Portfolio aufzurufen. Fehler beim Abrufen der Daten Fehler beim Abrufen der Daten Fehler beim Abrufen der Daten Fehler beim Abrufen der Daten
