Latest news with #CXM
Yahoo
3 days ago
- Business
- Yahoo
AI-powered CXM platform Lucidya raises $30m
Lucidya, a software as a service (SaaS) provider specialising in AI-driven customer experience management (CXM), has completed a $30m Series B funding round. According to the company, this is the largest AI investment in the Middle East and North Africa (MENA) region to date. The funding round was led by Saudi venture capital firm Impact46. Aramco's investment arm Wa'ed Ventures, Takamol Ventures, and SparkLabs joined as new investors, while previous backers Rua Growth Fund and ARG also participated. Lucidya was established in 2016 and has been supported by venture capital since 2019. It currently operates in 11 countries, serving industries such as telecommunications, BFSI, hospitality, healthcare, and the public sector. The platform's core feature is an Arabic-language AI engine boasting more than 92% accuracy, providing insights and automating customer interactions. Lucidya aims to capture a portion of the MENA CRM/CX software market, which is projected to reach $9bn by 2030. Lucidya founder and CEO Abdullah Asiri said: 'We bet on AI back in 2016, long before it became a boardroom buzzword. That early conviction is now paying off as we become the trusted, regional AI partner for CX. 'We chose Impact46 to lead this round because they are one of the most proven VCs, with two IPOs in their portfolio. They are the perfect partner to scale Lucidya to a global AI force.' The company plans to use the new investment to expand its AI Agent offering, focusing on automating and personalising customer interactions in support, marketing, sales, and CX, while ensuring compliance with regulations such as PDPL. Impact46 partner Basmah Alsinaidi commented, 'Lucidya is exactly the kind of company we look to back—founders solving real regional challenges with defensible tech and bold ambition. Their mastery of Arabic-first AI and traction with top-tier enterprises mark them as a future category leader.' "AI-powered CXM platform Lucidya raises $30m" was originally created and published by Verdict, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Sign in to access your portfolio
Zawya
4 days ago
- Business
- Zawya
Lucidya raises $30mln in largest AI funding round in MENA
RIYADH, Saudi Arabia (GLOBE NEWSWIRE) -- Lucidya, MENA's leading AI-Powered customer experience management (CXM) platform, has announced the close of its USD30 million Series B round—the largest AI investment ever raised in the region. The round was led by Impact46, the Saudi VC behind IPOs Jahez and Rasan. New participants included Aramco's investment arm Wa'ed Ventures, government-backed, digital-innovation catalyst Takamol Ventures, and SparkLabs. Existing investors Rua Growth Fund and ARG also returned, doubling down on their long-term conviction in Lucidya's trajectory. Congratulations were delivered by H.E. Eng. Abdullah Alswaha, Minister of Communications and Information Technology, during his visit to Lucidya's Riyadh headquarters. Founded in 2016 and backed by VCs since 2019, Lucidya is one of MENA's AI pioneers. Operating in 11 countries, it serves telecom, BFSI, hospitality, healthcare, and public sector clients with a combined market cap over USD250 billion—enhancing experiences for their +75 million customers and citizens across the region. Abdullah Asiri, Lucidya's CEO and Founder, commented on the round explaining, 'We bet on AI back in 2016, long before it became a boardroom buzzword. That early conviction is now paying off as we become the trusted, regional AI partner for CX.' At the core of Lucidya's platform is a proprietary Arabic-language AI engine with +92% accuracy—an industry benchmark that powers deep insights, intelligent engagement, and automation across customer touchpoints where others fall short. Lucidya is targeting MENA's rapidly growing CRM/CX software market, projected to reach USD9 billion by 2030. Commenting on the milestone, Asiri shared, 'We chose Impact46 to lead this round because they are one of the most proven VCs, with two IPOs in their portfolio. They are the perfect partner to scale Lucidya to a global AI force.' 'Lucidya is exactly the kind of company we look to back—founders solving real regional challenges with defensible tech and bold ambition,' said Impact46 Partner, Basmah Alsinaidi. 'Their mastery of Arabic-first AI and traction with top-tier enterprises mark them as a future category leader.' With this investment, Lucidya will scale its AI Agent offering, positioning itself as a digital workforce platform for customer-facing roles; automating and personalizing engagement across support, marketing, sales, and CX while cutting costs and ensuring compliance like PDPL. Asiri highlighted the expansion's impact, 'By expanding into AI Agents, we're tapping into the region's labor economy, turning workforce costs into scalable, compliant AI capacity.' For press inquiries please contact: dsalem@ Copyright © 2025 GlobeNewswire, Inc.
Wamda
4 days ago
- Business
- Wamda
Lucidya secures $30 million in Series B, setting a MENA AI funding record
Saudi Arabia-based SaaS platform Lucidya has raised $30 million in a Series B round. The round was led by Impact46, with participation from Wa'ed Ventures (Aramco), Takamol Ventures, SparkLabs, Rua Growth Fund, and ARG. Founded in 2016 by Abdullah Asiri, Lucidya serves clients across 11 MENA countries spanning telecom, BFSI, healthcare, hospitality, and the public sector—covering over 75 million users. Its Arabic-native AI engine delivers >92% accuracy, enabling smarter CX automation, sentiment analysis, and omnichannel engagement. The investment will accelerate the development of Lucidya's AI Agent platform, automating customer-facing roles in sales, support, and marketing. In 2022, Lucidya raised a funding round at $6 million, led by Rua Growth Fund with participation from M.A.L Ventures and AlRashed Group, along with other investors. Press release: Lucidya, MENA's leading AI-Powered customer experience management (CXM) platform, has announced the close of its $30 million Series B round—the largest AI investment ever raised in the region. The round was led by Impact46, the Saudi VC behind IPOs Jahez and Rasan. New participants included Aramco's investment arm Wa'ed Ventures, government-backed, digital-innovation catalyst Takamol Ventures, and SparkLabs. Existing investors Rua Growth Fund and ARG also returned, doubling down on their long-term conviction in Lucidya's trajectory. Congratulations were delivered by H.E. Eng. Abdullah Alswaha, Minister of Communications and Information Technology, during his visit to Lucidya's Riyadh headquarters. Founded in 2016 and backed by VCs since 2019, Lucidya is one of MENA's AI pioneers. Operating in 11 countries, it serves telecom, BFSI, hospitality, healthcare, and public sector clients with a combined market cap over USD250 billion—enhancing experiences for their 75 million+ customers and citizens across the region. Abdullah Asiri, Lucidya's CEO and Founder, commented on the round, explaining, 'We bet on AI back in 2016, long before it became a boardroom buzzword. That early conviction is now paying off as we become the trusted, regional AI partner for CX.' At the core of Lucidya's platform is a proprietary Arabic-language AI engine with +92% accuracy—an industry benchmark that powers deep insights, intelligent engagement, and automation across customer touchpoints where others fall short. Lucidya is targeting MENA's rapidly growing CRM/CX software market, projected to reach $9 billion by 2030. Commenting on the milestone, Asiri shared, 'We chose Impact46 to lead this round because they are one of the most proven VCs, with two IPOs in their portfolio. They are the perfect partner to scale Lucidya to a global AI force.' 'Lucidya is exactly the kind of company we look to back—founders solving real regional challenges with defensible tech and bold ambition,' said Impact46 Partner, Basmah Alsinaidi. 'Their mastery of Arabic-first AI and traction with top-tier enterprises mark them as a future category leader.' With this investment, Lucidya will scale its AI Agent offering, positioning itself as a digital workforce platform for customer-facing roles; automating and personalising engagement across support, marketing, sales, and CX while cutting costs and ensuring compliance like PDPL. Asiri highlighted the expansion's impact: 'By expanding into AI Agents, we're tapping into the region's labour economy, turning workforce costs into scalable, compliant AI capacity.'
Globe and Mail
02-07-2025
- Business
- Globe and Mail
Saudi German Health UAE is Raising the Bar for Patient Experience
Dubai, United Arab Emirates--(Newsfile Corp. - July 2, 2025) - Saudi German Health UAE, one of the region's most prominent healthcare networks, has completed a critical milestone in its ongoing transformation to embed "hospitality-caliber" service into the heart of healthcare operations. In partnership with CXM, a strategic experience transformation partner, the hospital is reimagining what it means to "care like family"- not as a slogan, but as a lived, system-wide reality. To view an enhanced version of this graphic, please visit: From Vision to Execution: Embedding "Hospitality-Caliber" Care into the Hospitals Operating Model What began months ago as a vision to reimagine how patients are treated not just medically, but emotionally and operationally has evolved into a structured, hospital-wide program. Today, with Phase 2 finalized, Saudi German Health UAE continues this journey with renewed momentum and system-wide alignment. "Patient Experience is built when people don't just follow steps, they believe in the purpose behind them. At Saudi German Health UAE, we've been aligning care, culture, and operations around one shared truth: experience is not an initiative, it's how we lead, how we work, and how we serve." - Dr. Ahmed Eissa, Group CEO, Saudi German Health UAE Every touchpoint, team interaction, and daily routine is being re-examined through the lens of experience: how care is felt, not just how it is delivered. In collaboration with CXM, more than 850 team members stepped into a journey of reflection, co-creation, and cultural alignment. From leadership presence to frontline dialogue, the hospital activated new ways of working rooted in empathy, clarity, and shared purpose. Experience by Design: Realigning Hospital Teams Around Purpose and Patient Outcomes Now, as the transformation moves forward, Saudi German Health UAE is preparing to enter its next chapter: co-designing the behavioral and experiential elements that will bring the philosophy of Caring Like Family to life in even deeper, more human-centered ways. This will include reimagining onboarding, empowering peer-to-peer recognition, enhancing patient journey design, and creating signature moments that leave lasting emotional impact. "What Saudi German Health UAE has chosen isn't easy. But it's real. And it shows what's possible when patient experience is treated not as a layer but as the operating system." - Raluca Berchiu, Founder & CEO, CXM How Saudi German Health UAE is Setting a Benchmark in Patient Experience Saudi German Health UAE is among the first healthcare institutions in the UAE to treat "hospitality-caliber" service as essential infrastructure equal in importance to clinical protocols and operational workflows. This is about building emotional connection with patients, a level of personalization and attentiveness they expect from other industries but rarely experience in healthcare. CXM continues to support this evolution translating vision into operational reality, ensuring "hospitality-caliber" experience is not just felt, but sustained. For more information please visit About Saudi German Health UAE Saudi German Health UAE is one of the region's most prominent healthcare networks, dedicated to delivering world-class medical care with a human touch. Grounded in the philosophy of Caring Like Family, it continues to raise the bar for what excellence in healthcare truly feels like. About CXM CXM is a strategic transformation partner helping hospitals and healthcare systems lead in a patient-centred era. With a focus on growth, operational excellence, and experience innovation, CXM supports healthcare leaders in embedding lasting change across performance, culture, and care delivery. Through its Hospitality-Driven Patient Experience Model, CXM translates bold experience visions into operational reality guiding transformation from strategy to execution
Zawya
01-07-2025
- Business
- Zawya
Saudi German Health UAE is setting a new standard in patient experience
Dubai, UAE — Saudi German Health UAE, one of the region's most prominent healthcare networks, has completed a critical milestone in its ongoing transformation to embed 'hospitality-caliber' service into the heart of healthcare operations. In partnership with CXM, a strategic experience transformation partner, the hospital is reimagining what it means to 'care like family'- not as a slogan, but as a lived, system-wide reality. From Vision to Execution: Embedding 'Hospitality-Caliber' Care into the Hospitals Operating Model What began months ago as a vision to reimagine how patients are treated not just medically, but emotionally and operationally has evolved into a structured, hospital-wide program. Today, with Phase 2 finalized, Saudi German Health UAE continues this journey with renewed momentum and system-wide alignment. 'Patient Experience is built when people don't just follow steps, they believe in the purpose behind them. At Saudi German Health UAE, we've been aligning care, culture, and operations around one shared truth: experience is not an initiative, it's how we lead, how we work, and how we serve.' – Ahmed Eissa, Group CEO, Saudi German Health UAE Every touchpoint, team interaction, and daily routine is being re-examined through the lens of experience: how care is felt, not just how it is delivered. In collaboration with CXM, more than 850 team members stepped into a journey of reflection, co-creation, and cultural alignment. From leadership presence to frontline dialogue, the hospital activated new ways of working rooted in empathy, clarity, and shared purpose. Experience by Design: Realigning Hospital Teams Around Purpose and Patient Outcomes Now, as the transformation moves forward, Saudi German Health UAE is preparing to enter its next chapter: co-designing the behavioral and experiential elements that will bring the philosophy of Caring Like Family to life in even deeper, more human-centered ways. This will include reimagining onboarding, empowering peer-to-peer recognition, enhancing patient journey design, and creating signature moments that leave lasting emotional impact. 'What Saudi German Health UAE has chosen isn't easy. But it's real. And it shows what's possible when patient experience is treated not as a layer but as the operating system.' – Raluca Berchiu, Founder & CEO, CXM How Saudi German Health UAE is Setting a Benchmark in Patient Experience Saudi German Health UAE is among the first healthcare institutions in the UAE to treat 'hospitality-caliber' service as essential infrastructure equal in importance to clinical protocols and operational workflows. This is about building emotional connection with patients, a level of personalization and attentiveness they expect from other industries but rarely experience in healthcare. CXM continues to support this evolution translating vision into operational reality, ensuring 'hospitality-caliber' experience is not just felt, but sustained. About Saudi German Health UAE Saudi German Health UAE is one of the region's most prominent healthcare networks, dedicated to delivering world-class medical care with a human touch. Grounded in the philosophy of Caring Like Family, it continues to raise the bar for what excellence in healthcare truly feels like. About CXM CXM is a strategic transformation partner helping hospitals and healthcare systems lead in a patient-centred era. With a focus on growth, operational excellence, and experience innovation, CXM supports healthcare leaders in embedding lasting change across performance, culture, and care delivery. Through its Hospitality-Driven Patient Experience Model, CXM translates bold experience visions into operational reality guiding transformation from strategy to execution
