Latest news with #EE
South Wales Guardian
23 minutes ago
- South Wales Guardian
EE, Vodafone and Three down as customers report issues
There are thousands of reports of issues with mobile services on Downdetector, while customers across the UK have also taken to social media to alert other users. One person, posting on X (formerly Twitter), said: "Vodafone down, Three down, EE down - whats happening?" Vodafone down, Three down, EE down - whats happening? Another added: "@EE your network is down, our WiFi hasn't worked for the best part of 5 days now and now I can't use my phone either? "Do you plan on compensating your users for the distribution considering we are paying for services that aren't even working?" Hi Dean, we've shared this with the team to investigate. Thanks for letting us know. EE and Vodafone, both via posts on X, said they were currently investigating the issues. Hi there, hope you're well. Please send us a private DM with a few more details of your query as we'd love to help with anything you need. Payal A BT spokesperson, commenting on the EE issues, added: 'We're currently addressing an issue impacting our services. "We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible." Vodafone and Three have also been contacted for comment. There has also been a small spike in reports of issues with O2 this afternoon on Downdetector. O2 clarified that its network was operating "entirely as normal", and any spike in reports on Downdetector was due to issues customers had contacting friends and family with other operators. There have also been thousands of reports of issues with BT. Most of the issues seem to be with landlines, while some have also reported problems with their BT broadband. One person, posting on Downdetector, said: "Landline down, our number 'not recognised' when dialled from mobile and also when put into BT status check page i get 'We ran into trouble with your search. Please try our help information.' Downdetector is an online website that allows users of popular services including X (formerly Twitter), Instagram, Facebook, Virgin Media and more to report if they are having trouble with the services. The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Describing itself on its website, Downdetector is 'where people go when services don't work.' The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more. You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website. In short, users can get involved by submitting any issue reports on the platform. Recommended reading: How to save on mobile roaming charges abroad with Vodafone, eSIMania, EE and more The phones without internet from tomorrow as Virgin Media O2 expands switch off Virgin Media gives customers access to 14 free channels - see what's available Problem indicators are also collected from social media and other factors on the web, Downdetector explained. These reports are then validated and analysed in real-time. An incident is then detected if the number of reports is significantly higher than the typical average for that particular service. When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Leader Live
37 minutes ago
- Leader Live
EE, Vodafone and Three down as customers report issues
There are thousands of reports of issues with mobile services on Downdetector, while customers across the UK have also taken to social media to alert other users. One person, posting on X (formerly Twitter), said: "Vodafone down, Three down, EE down - whats happening?" Vodafone down, Three down, EE down - whats happening? Another added: "@EE your network is down, our WiFi hasn't worked for the best part of 5 days now and now I can't use my phone either? "Do you plan on compensating your users for the distribution considering we are paying for services that aren't even working?" Hi Dean, we've shared this with the team to investigate. Thanks for letting us know. EE and Vodafone, both via posts on X, said they were currently investigating the issues. Hi there, hope you're well. Please send us a private DM with a few more details of your query as we'd love to help with anything you need. Payal A BT spokesperson, commenting on the EE issues, added: 'We're currently addressing an issue impacting our services. "We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible." Vodafone and Three have also been contacted for comment. There has also been a small spike in reports of issues with O2 this afternoon on Downdetector. O2 clarified that its network was operating "entirely as normal", and any spike in reports on Downdetector was due to issues customers had contacting friends and family with other operators. There have also been thousands of reports of issues with BT. Most of the issues seem to be with landlines, while some have also reported problems with their BT broadband. One person, posting on Downdetector, said: "Landline down, our number 'not recognised' when dialled from mobile and also when put into BT status check page i get 'We ran into trouble with your search. Please try our help information.' Downdetector is an online website that allows users of popular services including X (formerly Twitter), Instagram, Facebook, Virgin Media and more to report if they are having trouble with the services. The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Describing itself on its website, Downdetector is 'where people go when services don't work.' The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more. You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website. In short, users can get involved by submitting any issue reports on the platform. Recommended reading: How to save on mobile roaming charges abroad with Vodafone, eSIMania, EE and more The phones without internet from tomorrow as Virgin Media O2 expands switch off Virgin Media gives customers access to 14 free channels - see what's available Problem indicators are also collected from social media and other factors on the web, Downdetector explained. These reports are then validated and analysed in real-time. An incident is then detected if the number of reports is significantly higher than the typical average for that particular service. When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Yahoo
an hour ago
- Yahoo
Is BT down? Users complain about landline and broadband issues
BT users have reported issues with the service across the UK this afternoon (July 24), according to DownDetector. Users reported issues with landlines as well as broadband, and email. According to DownDetector, issues started at around 11am with users complaining that they couldn't get their landlines to work. Problems were recorded by BT users across the UK on DownDetecto,r including London, Birmingham, Nottingham and Manchester. Hi Jo, thanks for your message. We've passed this to the relevant team to look into. — BT (@bt_uk) July 24, 2025 Of the problems reported, 67% relate to problems with landlines, while 29% reported problems with broadband. A further 5% related to email. One user said on DownDetector: 'Landline down, our number 'not recognised' when dialled from mobile and also when put into BT status check page i get 'We ran into trouble with your search. Please try our help information.'' Another commented: 'BT Broaband fine but digital voice down in Dartford. Despite the service status showing no issues a 30min wait for tech support revealed this is part of A major countrywide issue'. When someone asked on X if BT services were down, the official account replied that it had 'passed this to the relevant team to look into.' A BT spokesperson told Newsquest: 'We're currently addressing an issue impacting our services. We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible'. Companies with the fastest broadband in the UK What is Downdetector? Downdetector is an online website that allows users of popular services, including X (Twitter), Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services. The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Describing itself on its website, Downdetector is 'where people go when services don't work.' The website monitors disruptions to various key services, including the internet, web hosting platforms, banks, social media and more. You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website. In short, users can get involved by submitting any issue reports on the platform. Recommended reading: EE, O2, Vodafone, Three and BT all down as customers report issues How to save on mobile roaming charges abroad with Vodafone, eSIMania, EE and more Virgin Media gives customers access to 14 free channels - see what's available Problem indicators are also collected from social media and other factors on the web, Downdetector explained. These reports are then validated and analysed in real-time. An incident is then detected if the number of reports is significantly higher than the typical average for that particular service. When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots. Do you use Downdetector? Let us know in the comments.
Scotsman
2 hours ago
- Business
- Scotsman
Thousands of EE and BT customers report network issues amid outage
Customers are facing problems making and receiving calls | Bloomberg via Getty Images Over 2,000 EE customers have reported problems with the network Sign up for the daily Trending Today. Get the stories the internet is talking about to your inbox. Sign up Thank you for signing up! Did you know with a Digital Subscription to The Scotsman, you can get unlimited access to the website including our premium content, as well as benefiting from fewer ads, loyalty rewards and much more. Learn More Sorry, there seem to be some issues. Please try again later. Submitting... Thousands of EE, Three, Vodafone and BT users across the UK are reporting network issues, with customers experiencing problems making and receiving calls. The Downdetector website, which provides a real-time overview of outages, showed there had been over 2,000 reported outages from EE customers since about 11am this morning. Reports appear to have peaked at around 2pm. Advertisement Hide Ad Advertisement Hide Ad There were also over 1,000 reports from BT users, with 71 per cent relating to problems with landlines. Several users have also taken to social media reporting problems. At around 3.30pm, EE replied to a customer on X saying: 'Hi, we're currently addressing an issue impacting our services. We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible.' A spokesperson from BT, which owns EE, confirmed to the BBC that it is addressing an issue. However, Vodafone and Three have said they do not have network issues.
The Guardian
2 hours ago
- Business
- The Guardian
Thousands of EE and BT customers across UK hit by mobile network outage
Thousands of EE and BT customers have reported problems making or receiving calls, as a result of a widespread mobile network outage. Reports of problems with EE, as well as its parent company BT, were first logged by users at approximately 11.15am on Thursday morning on the website Downdetector, which monitors internet outages. The reports of outages peaked at about 2.15pm, when more than 2,600 EE customers reported being unable to access the mobile network. The outage affected customers across the UK, from Glasgow to the south coast of England, according to a map of reports on Downdetector, with people in London, Birmingham, Manchester and Leeds reporting the most problems. Meanwhile, EE and BT customers posted on social media that they were unable to make or receive calls on mobiles and landlines, and could not get through to EE's customer service number. A BT spokesperson said: 'We're currently addressing an issue impacting our services. We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible.' The Guardian understands that voice services are affected, but EE customers are able to call 999 as normal if required. Hundreds of users reported problems with other mobile networks. However Vodafone, which also owns the network Three, said there were not any problems with its networks. There were spikes of reports of outages at Vodafone and Three on Downdetector. However users may have reported problems if they were unable to contact EE customers. EE, which was bought by BT in 2016, has about 25 million customers in the UK. The entire BT Group has over 30 million UK customers and reported total revenue of £20.4bn in the year to March 2025.
