Latest news with #OPPO
Business Wire
an hour ago
- Business
- Business Wire
Global Technology Leaders Adopt Access Advance's Video Distribution Patent Pool
BOSTON--(BUSINESS WIRE)--A diverse group of global companies across the video ecosystem has joined Access Advance's Video Distribution Patent ("VDP") Pool and is now sharing why they selected this pool. Positioned as a balanced, transparent, and comprehensive video codec licensing solution for the video streaming industry, the pool brings together major patent holders, video platform operators, and stakeholders in the consumer device market in an effort to help the industry navigate the complex licensing challenges in the rapidly evolving video distribution markets. The VDP Pool has attracted an unprecedented list of industry leaders as both licensors and licensees, including ByteDance, Dolby, JVC Kenwood, Kuaishou, HFI (an affiliate of MediaTek), Mitsubishi, OPPO, Philips, Tencent, and other[s] Share The VDP Pool has attracted an unprecedented list of industry leaders as both licensors and licensees, including ByteDance, Dolby, JVC Kenwood, Kuaishou, HFI (an affiliate of MediaTek), Mitsubishi, OPPO, Philips, Tencent, and other major technology companies. This broad participation spans the entire video ecosystem, from content platforms serving billions of users to semiconductor companies powering video devices worldwide. Collaborative Framework Simplifies Licensing "Participating in the VDP Pool underscores our ongoing commitment to open collaboration and equitable innovation," said Juan Qi, Chief IP Counsel of ByteDance"Together with industry participants, we aim to foster a healthy patent ecosystem that not only inspires creativity worldwide but also nurtures a sustainable video community for the future." Yuan Lu, the CIPO at Kuaishou highlighted the pool's role in accelerating innovation: "Contributing our patents while gaining access to the broader ecosystem perfectly aligns with our vision: connecting hundreds of millions of users through livestreaming and short videos, empowering communities and businesses with cutting-edge technology and innovative products, and fueling high-quality digital-driven economic acceleration in China and beyond. This partnership enables us and others in the industry to focus on delivering even more engaging platforms for creators and their audiences." OPPO, a global smart device brand with leading market share in the mobile device industry, praised how the pool helps to balance the interests between licensors and licensees: "We are pleased to be part of a collective effort that encourages transparency and balance in the patent licensing for video streaming industry. The VDP Pool demonstrates how collaborative licensing can support long-term growth for the ecosystem which is consistent with OPPO's sustained IP strategy," said Vincent Lin, Head of Patent Licensing at OPPO. "One License, Four Codecs" Supports Innovation The VDP Pool's innovative licensing model covers standard essential patents for all four major video codecs currently used by video distribution providers: HEVC (H.265), VVC (H.266), VP9, and AV1. This comprehensive approach allows companies to add, drop, or switch codecs without licensing constraints or renegotiation, providing unprecedented flexibility in today's dynamic market. MediaTek, a leading semiconductor company, emphasized the pool's importance for device manufacturers: "HFI joined VDP because it will promote the adoption of the latest and greatest codecs in the content portfolio and, in turn, drive innovation in the device ecosystem," said Steven Liu, Director, Legal & IP at MediaTek. Dolby also expressed its strong support for the collaborative model. 'As an innovator and collaborator in video technologies, we're pleased to contribute our patents to the VDP Pool," said Andy Sherman, Executive Vice President, Patent Licensing, General Counsel and Corporate Secretary at Dolby. "This licensing framework supports the industry and brings licensors and licensees together to ensure that innovation remains accessible to the video streaming industry while also fostering continued growth and development of next-generation video experiences." Shu-Jia Mei, leader of patent licensing at Tencent emphasized the operational benefits: "The VDP Pool's one-stop licensing model promises increased certainty and efficiency for the video codec market. As both a licensor and licensee, we are committed to helping the industry foster a robust and sustainable video codec ecosystem, which empowers innovators to focus on creating advanced video technologies that meet the needs of users." Proven Track Record Drives Confidence The strong industry support builds on Access Advance 's proven track record administering the licensing of over 30,000 patents in the HEVC Advance Patent Pool and the VVC Advance Patent Pool, which have gained support from a substantial majority of video codec implementers and patent owners globally. "The rapid adoption by industry leaders validates our collaborative approach," said Peter Moller, CEO of Access Advance. "The VDP Pool successfully balances implementers' need for fair and balanced royalty rates, predictable costs and operational flexibility with patent owners' need for fair compensation to support continued investment in innovation. This broad group of licensors and licensees demonstrates that the industry recognizes the value of working together to create a fair and balanced program.' With royalty rates now published and licensing agreements available, Access Advance expects continued rapid adoption as companies seek to simplify their patent licensing strategies. The collaborative framework established by the VDP Pool represents a new model for standards-essential patent licensing that prioritizes industry-wide innovation over individual patent monetization strategies. About ByteDance: Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. Today, ByteDance continues to make it easy and fun for billions of people to connect, consume and create content through a suite of more than a dozen products, including TikTok, CapCut, TikTok Shop, Lark, PICO and MLBB, as well as those specific to the China market, including Toutiao, Douyin, Fanqie, Xigua, Feishu and Douyin E-commerce. ByteDance's investors include Coatue, General Atlantic, KKR, SIG, and Softbank. About Dolby: Dolby Laboratories is a global leader in audio and video technologies, creating innovative solutions that enhance entertainment experiences across cinema, broadcast, mobile, and streaming platforms. The company has been pioneering audio-visual technologies for over 50 years, holding thousands of patents worldwide. About Kuaishou: Kuaishou Technology operates China's second-largest short-video platform and a leading live-streaming service, connecting hundreds of millions of daily active users with content creators. Founded in 2011, Kuaishou has pioneered the integration of live-streaming with e-commerce and social commerce experiences. About MediaTek: MediaTek is a global semiconductor company that designs and manufactures chips for wireless communications, smart TV, connectivity, and AIoT products. The company powers over 2 billion connected devices annually and is a leading provider of system-on-chip solutions for mobile devices, smart TVs, and connectivity platforms. About OPPO: OPPO is a global smart device brand operating in over 60 countries and regions worldwide, providing smartphones, smart wearables, and other connected devices. Founded in 2004, OPPO focuses on innovative technology and design to deliver premium user experiences across its product portfolio. About Tencent: Tencent Holdings Ltd. is a leading global technology company operating Tencent Video, China's premier streaming platform with over 120 million paid subscribers, and WeTV, its international streaming service. The company has established itself as a major innovator in video codec technology, serving hundreds of millions of users worldwide. About Access Advance: Access Advance LLC is an independent licensing administrator company formed to lead the development, administration, and management of patent pools for licensing essential patents of the most important video codec technologies. Access Advance provides a transparent and efficient licensing mechanism for both patent owners and patent implementers. Access Advance manages and administers the HEVC Advance Patent Pool for licensing over 25,500 patents essential to H.265/HEVC technology and the VVC Advance Patent Pool for licensing essential patents to VVC/H.266 technology. The company's Multi-Codec Bridging Agreement provides eligible licensees with a single discounted royalty rate structure for licensees participating in both the HEVC Advance and VVC Advance pools. In addition, Access Advance offers the VDP Pool, a comprehensive licensing solution for video streaming services covering HEVC, VVC, VP9, and AV1 codecs. For more information, please visit:
Tahya Masr
a day ago
- Tahya Masr
OPPO Launches Reno14 Series in Egypt
OPPO, the world's leading smart device brand, has launched its latest Reno14 Series in Egypt, introducing the Reno14 5G, Reno14 F 5G, and premium Reno14 Pro 5G. The series highlights AI Flash Photography, Underwater 4K videography, and powerful hardware to elevate the everyday smartphone experience. Featuring the unique 'Iridescent Mermaid Design,' the Reno14 Series combines advanced technology with user-centric features, marking a significant step for OPPO in Egypt by offering smartphones tailored for practicality and real-life use. During the series launch event, themed 'Let's Party,' OPPO announced its latest competition, the 'OPPO Photography Awards 2025,' celebrating creativity and unique moments, and encouraging users to explore the phone's advanced AI imaging technology. Additionally, OPPO unveiled the second season of its Dream League football tournaments in collaboration with The Maker Incubator. This CSR initiative is committed to supporting 600 young Egyptian students by providing education, healthcare support and specialized football training, aiming to nurture future football talents and empower them for a brighter future. Next-Level AI Photography: Unleash Your Inner Creative Whether capturing expansive landscapes, detailed portraits, or dynamic night scenes, the OPPO Reno14 Series elevates smartphone photography across its three models with versatile camera systems. The Reno14 5G features an innovative Ultra-Clear Low Light Camera System, highlighted by a 50MP ultra-clear periscope telephoto lens offering 3.5x lossless optical zoom and advanced autofocus for razor-sharp selfies via its 50MP front camera. Photography enthusiasts benefit from a flagship-grade triple flash system—dual flashes for the main and ultra-wide lenses plus a dedicated focus flash for the telephoto camera, an industry first—delivering up to 10 times brighter illumination at maximum zoom. The Reno14 Series pioneers underwater 4K video capture for the first time in a Reno device, supported by robust IP66, IP68, and IP69 certifications that ensure exceptional water and dust resistance for reliable performance in demanding environments. The new series also retains Reno's flagship suite of advanced AI imaging tools—featuring AI LivePhoto, AI Best Face, AI Unblur, AI Eraser 2.0, and more. Commenting on the launch, Raghda Amer, PR Manager at OPPO Egypt, said, 'With the Reno14 Series, OPPO sets a new standard for smart, stylish tech tailored to modern lifestyles. Proudly made in Egypt, this launch marks OPPO as the first global smartphone brand to invest in local production. From creativity and productivity to everyday use, Reno14 Series empowers Egyptian users to stay connected, capture life's moments, and express their individuality. Smarter and Faster: Delivering AI-Enhanced Excellence Beyond its groundbreaking AI imaging capabilities, the OPPO Reno Series redefines AI-powered productivity and performance to transform everyday life. At the forefront, the Reno14 Pro 5G sets a new standard with its MediaTek Dimensity 8450 processor, delivering 41% better multi-core performance and 44% greater power efficiency for ultra-fast responsiveness in multitasking and gaming. The device's massive 6200mAh battery, coupled with 80W SUPERVOOC™️ wired and 50W wireless fast charging, guarantees all-day usage with rapid recharges — making downtime nearly obsolete. The Reno14 5G and Reno14 F 5G complement the lineup with the MediaTek Dimensity 8350 and Qualcomm Snapdragon®️ 6 Gen 1 processors, respectively, both featuring 6000mAh batteries for enduring performance and productivity on the go. Cool and Smooth: Unmatched Gaming Performance The OPPO Reno 14 Series delivers uninterrupted, immersive gaming experience, empowering gamers to play harder and longer with confidence. The AI Nano Dual-Drive Cooling System intelligently adapts to gameplay intensity using advanced materials to maintain low temperatures and prevent thermal throttling during long sessions. AI HyperBoost 2.0 dynamically manages resources to ensure stable high frame rates and smooth visuals while controlling temperature for consistent performance. Meanwhile, AI LinkBoost 3.0 enhances connectivity with a 360-degree surround antenna and AI-driven network switching that prioritizes gaming traffic, reduces latency, and seamlessly switches between Wi-Fi and cellular networks. Unmatched Productivity with OPPO AI Connecting to the world has never been easier, thanks to the Reno14 Series' cutting-edge AI capabilities. Features like AI Call Summary automatically capture and organize the key points from your calls for quick, effortless review. Meanwhile, AI VoiceScribe provides live transcription and translation in over 20 languages, breaking down language barriers to ensure seamless conversations. Powered by Google Gemini, the Reno14 integrates smoothly with essential apps such as OPPO Notes, Calendar, and Clock, enabling efficient multitasking and intelligent assistance—all accessible within a single prompt. Complementing this, the O+ Connect feature streamlines cross-platform sharing, allowing instant, hassle-free transfer of photos and videos between OPPO and Apple devices. Market Availability The OPPO Reno14 Series will be available in Egypt starting July 29, offering users across the country access to a new level of smartphone innovation. Featuring OPPO's signature Iridescent Mermaid Design, each device is crafted through a meticulous 12-layer glow process that produces a smooth, light-catching finish in vibrant, stunning colors. The series comes in several configurations to suit different needs: the Reno14 Pro 5G is offered in Opal White and Titanium Grey with 12GB of RAM and 512GB of internal storage; the Reno14 5G, also in Opal White and Luminous Green, features 12GB of RAM and 256GB of storage; while the Reno14 F 5G is available in Opal Blue and Luminous Green, equipped with 12GB of RAM and 256GB internal storage. Combining elegant design with powerful hardware, the Reno14 Series promises to deliver a premium, immersive smartphone experience to users nationwide . Pre-orders for the Reno14 Series will run from July 30 to August 4. As an exclusive offer, customers who pre-order the Reno14 Pro 5G will receive complimentary OPPO Enco Air 4 earbuds along with a one-year warranty that covers screen and water damage, while those who pre-order the Reno14 5G or Reno14 F 5G will receive OPPO Enco Buds 3 and the same one-year screen and water damage warranty. For more information or to place a pre-order, please visit OPPO Egypt's official website or your nearest authorized retailer.
Economic Key
a day ago
- Economic Key
OPPO Reno14 Series Debuts in Egypt with AI Imaging, Sleek Design, and Flagship Performance
OPPO, the world's leading smart device brand, has launched its latest Reno14 Series in Egypt, introducing the Reno14 5G, Reno14 F 5G, and premium Reno14 Pro 5G. The series highlights AI Flash Photography, Underwater 4K videography, and powerful hardware to elevate the everyday smartphone experience. Featuring the unique 'Iridescent Mermaid Design,' the Reno14 Series combines advanced technology with user-centric features, marking a significant step for OPPO in Egypt by offering smartphones tailored for practicality and real-life use. During the series launch event, themed 'Let's Party,' OPPO announced its latest competition, the 'OPPO Photography Awards 2025,' celebrating creativity and unique moments, and encouraging users to explore the phone's advanced AI imaging technology. Additionally, OPPO unveiled the second season of its Dream League football tournaments in collaboration with The Maker Incubator. This CSR initiative is committed to supporting 600 young Egyptian students by providing education, healthcare support and specialized football training, aiming to nurture future football talents and empower them for a brighter future. Next-Level AI Photography: Unleash Your Inner Creative Whether capturing expansive landscapes, detailed portraits, or dynamic night scenes, the OPPO Reno14 Series elevates smartphone photography across its three models with versatile camera systems. The Reno14 5G features an innovative Ultra-Clear Low Light Camera System, highlighted by a 50MP ultra-clear periscope telephoto lens offering 3.5x lossless optical zoom and advanced autofocus for razor-sharp selfies via its 50MP front camera. Photography enthusiasts benefit from a flagship-grade triple flash system—dual flashes for the main and ultra-wide lenses plus a dedicated focus flash for the telephoto camera, an industry first—delivering up to 10 times brighter illumination at maximum zoom. The Reno14 Series pioneers underwater 4K video capture for the first time in a Reno device, supported by robust IP66, IP68, and IP69 certifications that ensure exceptional water and dust resistance for reliable performance in demanding environments. The new series also retains Reno's flagship suite of advanced AI imaging tools—featuring AI LivePhoto, AI Best Face, AI Unblur, AI Eraser 2.0, and more. Commenting on the launch, Raghda Amer, PR Manager at OPPO Egypt, said, 'With the Reno14 Series, OPPO sets a new standard for smart, stylish tech tailored to modern lifestyles. Proudly made in Egypt, this launch marks OPPO as the first global smartphone brand to invest in local production. From creativity and productivity to everyday use, Reno14 Series empowers Egyptian users to stay connected, capture life's moments, and express their individuality. Smarter and Faster: Delivering AI-Enhanced Excellence Beyond its groundbreaking AI imaging capabilities, the OPPO Reno Series redefines AI-powered productivity and performance to transform everyday life. At the forefront, the Reno14 Pro 5G sets a new standard with its MediaTek Dimensity 8450 processor, delivering 41% better multi-core performance and 44% greater power efficiency for ultra-fast responsiveness in multitasking and gaming. The device's massive 6200mAh battery, coupled with 80W SUPERVOOC™️ wired and 50W wireless fast charging, guarantees all-day usage with rapid recharges — making downtime nearly obsolete. The Reno14 5G and Reno14 F 5G complement the lineup with the MediaTek Dimensity 8350 and Qualcomm Snapdragon®️ 6 Gen 1 processors, respectively, both featuring 6000mAh batteries for enduring performance and productivity on the go. Cool and Smooth: Unmatched Gaming Performance The OPPO Reno 14 Series delivers uninterrupted, immersive gaming experience, empowering gamers to play harder and longer with confidence. The AI Nano Dual-Drive Cooling System intelligently adapts to gameplay intensity using advanced materials to maintain low temperatures and prevent thermal throttling during long sessions. AI HyperBoost 2.0 dynamically manages resources to ensure stable high frame rates and smooth visuals while controlling temperature for consistent performance. Meanwhile, AI LinkBoost 3.0 enhances connectivity with a 360-degree surround antenna and AI-driven network switching that prioritizes gaming traffic, reduces latency, and seamlessly switches between Wi-Fi and cellular networks. Unmatched Productivity with OPPO AI Connecting to the world has never been easier, thanks to the Reno14 Series' cutting-edge AI capabilities. Features like AI Call Summary automatically capture and organize the key points from your calls for quick, effortless review. Meanwhile, AI VoiceScribe provides live transcription and translation in over 20 languages, breaking down language barriers to ensure seamless conversations. Powered by Google Gemini, the Reno14 integrates smoothly with essential apps such as OPPO Notes, Calendar, and Clock, enabling efficient multitasking and intelligent assistance—all accessible within a single prompt. Complementing this, the O+ Connect feature streamlines cross-platform sharing, allowing instant, hassle-free transfer of photos and videos between OPPO and Apple devices. Market Availability The OPPO Reno14 Series will be available in Egypt starting July 29, offering users across the country access to a new level of smartphone innovation. Featuring OPPO's signature Iridescent Mermaid Design, each device is crafted through a meticulous 12-layer glow process that produces a smooth, light-catching finish in vibrant, stunning colors. The series comes in several configurations to suit different needs: the Reno14 Pro 5G is offered in Opal White and Titanium Grey with 12GB of RAM and 512GB of internal storage; the Reno14 5G, also in Opal White and Luminous Green, features 12GB of RAM and 256GB of storage; while the Reno14 F 5G is available in Opal Blue and Luminous Green, equipped with 12GB of RAM and 256GB internal storage. Combining elegant design with powerful hardware, the Reno14 Series promises to deliver a premium, immersive smartphone experience to users nationwide. Pre-orders for the Reno14 Series will run from July 30 to August 4. As an exclusive offer, customers who pre-order the Reno14 Pro 5G will receive complimentary OPPO Enco Air 4 earbuds along with a one-year warranty that covers screen and water damage, while those who pre-order the Reno14 5G or Reno14 F 5G will receive OPPO Enco Buds 3 and the same one-year screen and water damage warranty. For more information or to place a pre-order, please visit OPPO Egypt's official website or your nearest authorized retailer. تم نسخ الرابط
Business Standard
a day ago
- Business Standard
Meet OPPO K13 Turbo Series-- India's Only Smartphone Series with a Built-in Cooling Fan, Redefines Mobile Gaming for Performance Seekers
VMPL New Delhi [India], July 30: OPPO India is set to launch its K13 Turbo Series, engineered for unparalleled mobile gaming and powerful all-rounder performance. Both devices--the OPPO K13 Turbo Pro and the K13 Turbo--are engineered from the ground-up for users who demand consistent performance during long gaming sessions and peak-performance productivity throughout the day. The smartphones boast an active + passive cooling system that goes beyond typical heat management solutions for real, measurable gains in smartphone performance. In games like BGMI, for instance, the K13 Turbo Series runs cooler by 2-4*. Active Cooling At the heart of this technology is OPPO's new Storm Engine cooling system, which introduces a variable-speed centrifugal fan embedded directly within the phone's build. Unlike add-on accessories or passive systems, this "exhaust" fan directly cools the device's processor, allowing it to run at peak speeds for longer without heating. The fan spins at 18,000rpm and uses ultra-thin 0.1mm blades that are 50% thinner than standard designs. This moves more air through the system while reducing power use and keeping vibration noise low. To fit this apparatus, both devices are designed with an L-shaped cooling duct that suctions in cool air from the rear of the device and pushes heat out from the sides, improving airflow by up to 220% compared to other smartphones. The system is finely tuned to reduce resistance while optimising cooling efficiency. The fan itself is intelligent -- it automatically activates based on temperature and system load to ensure efficient cooling while minimizing power consumption. For gamers who want full control, the fan can also be switched on manually, offering peak thermal performance on demand without compromising battery life. Passive Cooling In addition to active cooling, the K13 Turbo Series also packs a large 7000mm² vapour chamber, along with a 19,000mm² graphite layer that passively spreads and dissipates heat. These materials work together to regulate the phone's temperature even under sustained load. The graphite used in this cooling system offers high thermal conductivity and quickly draws heat away from the CPU, battery, and display. The result is a cooler, more stable device when you are gaming, charging, or multitasking. What this means for real-world usage is simple: games run smoothly without sudden frame drops, even during long, demanding sessions. There is no thermal throttling - a phenomenon where the processor slows down to prevent overheating. Instead, the phone maintains consistent speed, and the surface is cool enough to hold comfortably; cooler internals also help the touchscreen and display respond better, a small but noticeable advantage in fast-paced titles like Call of Duty Mobile or BGMI. Beating the Heat: Smart Cooling for Outdoor Gaming Outdoor gaming poses a unique challenge -- direct sunlight, high ambient temperatures, and increased power consumption can overwhelm passive cooling, causing device temperatures to spike above 55°C in just minutes. The OPPO K13 Turbo Series solves this with a multi-layered approach. Hardware enhancements like a high thermal conductivity vapour chamber (VC), ultra-conductive 10W/m-k thermal gel, and an intelligent fan with dense-fin design ensure rapid heat dissipation and a temperature drop of 2-4°C even in bright, high-load conditions like BGMI under direct sun. Combined with software optimizations that reduce system power draw and enable Auto-Adaptive Noise Control, the system maintains peak CPU performance (+11% arithmetic release) while keeping device temperatures below 43°C for 84% of users -- even during outdoor rides or high-brightness usage. With smart fan activation, customizable controls via Game Assistant, and immersive touches like RGB lighting and engine sound effects, the K13 Turbo ensures seamless, lag-free gameplay -- wherever you are. Robust & Durable OPPO has also focused on durability. The built-in fan module is IPX6, IPX8, and IPX9 rated for water resistance. The design comprises advanced sealants, welded joints, and precision-moulded components to keep the internal system safe from rain, spills, and sweat. Despite these protections, the module remains compact, occupying just 30% of the space used by traditional mobile cooling systems. This space-saving design even allowed OPPO to increase battery capacity by 600mAh to a whopping 7000mAh without making the phone thicker. After heavy tasks like charging or multitasking, the cooling system brings down the phone's temperature quickly, so performance returns to full capacity without delay. The OPPO K13 Turbo Series marks a major step forward in mobile gaming design. By integrating both active and passive cooling into a slim, weatherproof phone, OPPO has brought high-end thermal technology to a wider audience. The result is a phone that delivers stable gaming performance, fast recovery from heat build-up, and long-lasting comfort without compromising on battery life and performance. About OPPO India PVT Ltd. OPPO is a leading global smart device brand. Since the launch of its first mobile phone - "Smiley Face" - in 2008, OPPO has been in relentless pursuit of the perfect synergy of aesthetic satisfaction and innovative technology. Today, OPPO provides a wide range of smart devices spearheaded by the Find and Reno series. Beyond devices, OPPO also provides its users with ColorOS operating system and internet services. OPPO has footprints in more than 70 countries and regions, with more than 40,000 employees dedicated to creating a better life for customers around the world.
The Sun
2 days ago
- Business
- The Sun
OPPO Launches AI Phone Reno14 Series and Upgraded AI-Powered Intelligent After-Sales Service System
SHENZHEN, CHINA - Media OutReach Newswire – 29 July 2025 - Following the recent global launch of the Reno14 Series—the latest OPPO AI phone featuring cutting-edge AI imaging capabilities and trend-setting design—OPPO introduced a major upgrade to its after-sales service system powered by its proprietary AndesGPT large language model. The new upgrade makes OPPO the first smartphone brand to fully integrate AI into its customer services and products, setting a new standard in the coverage, quality and user experience of AI-based services. Since 2021, OPPO has continued to invest in both the capabilities and capacity of AI-powered services, building a team of over 100 AI service professionals specializing in embedding AI into every stage of the customer service journey. 'AI is not only a catalyst for enhancing our technology products—it's also a core driver of our service model innovation,' said Samuel Fang, Head of Global After-Sales Services at OPPO. 'We have already used AI to empower customer service capabilities across the organization, including R&D, customer experiences, and business operations. Now, through the evolution of AI agent technologies, we are transforming our customer services from a reactive to proactive approach that creates a more efficient, thoughtful, and intelligent service experience for OPPO users.' OPPO Leads Industry with Proprietary Smart Service System With current customer service systems often confined to providing automated, rules-based replies that fail to understand the increasingly diverse and personalized needs of users, OPPO has developed a proprietary intelligent service system that combines semantic understanding with generative AI to provide multilingual interactions across various scenarios. The system delivers tailored solutions based on accurate understanding of user intent and can act as a real-time AI assistant for human service agents, improving response efficiency while preserving the human touch. To provide more effective customer services for users worldwide, OPPO has taken the lead in localizing its intelligent service system across 20 countries and regions, providing 24/7 uninterrupted service in 13 different languages. To enhance reach and accessibility, OPPO was also the first in the industry to introduce AI-driven WhatsApp services across 13 markets, each backed by local cloud services that ensure a smoother and more responsive user experience. Today, over 60% of OPPO users worldwide can resolve issues directly through AI. By the end of 2025, the system will be expanded to 21 markets and major platforms such as Facebook, Line, and Zalo (Vietnam's leading social platform). By further aligning the system with local languages and communications preferences, OPPO is committed to providing more convenient and intuitive services that enable customers to resolve problems with greater efficiency. End-to-End AI Service Framework Enables Rapid Query Resolution More than a simple chatbot upgrade, the new intelligent service system features a comprehensive intelligent service framework covering the entire customer journey that has been independently developed by OPPO based on detailed user insights. Built on OPPO's AndesGPT model, the system forms a closed-loop service architecture consisting of AI semantic recognition, intelligent routing, and a dynamic knowledge base. When a user submits a request, the system first interprets the true intent through semantic analysis before using intelligent routing to determine whether to hand the request to a human agent or respond via AI. It then generates a personalized response using a continuously updated knowledge base, resulting in a near-instant process from initial customer prompt to response. For users worldwide, OPPO has incorporated its own AI translation tool into the system, enabling accurate understanding and responses in multiple languages. Following rigorous privacy and data security standards, OPPO integrates the intelligent service system across the OPPO ecosystem, allowing users to enjoy a more seamless and consistent experience between OPPO devices and platforms, with access to services anytime and anywhere. To ensure even more personal services when needed, the system also offers the ability to switch instantly to a human service operator. Meanwhile, AI assistants provide real-time support such as fault predictions and scripted responses for agents, resulting in a collaborative model that has reduced the workload of operators by 40%, freeing their time to focus on more complex requests. To ensure continuous system adaptability, OPPO has also established localized AI operations roles in key markets. These teams are responsible for building regional knowledge bases, fine-tuning models, and collecting user feedback to drive ongoing optimizations. Alongside this, OPPO is accelerating the rollout of next-generation service capabilities to extend intelligent services from online channels to offline touchpoints. Future applications include retrieval-augmented generative, email response assistants, and intelligent queuing systems. As AI continues to transform industries, OPPO's dual focus on AI-powered products and intelligent services not only enables users to enjoy more convenient digital experiences but also redefines the connection between brand and customer, setting a new benchmark for intelligent customers services that provide the best in efficiency with a personal human touch.
