Latest news with #WhatsAppBusiness
Arabian Business
a day ago
- Business
- Arabian Business
Dubai's DEWA processes 7.2 million digital transactions in first half of 2025
Dubai Electricity and Water Authority (DEWA) has processed more than 7.2 million transactions across its digital platforms during the first half of 2025, achieving a digital service adoption rate of 99.5 per cent. The transactions were distributed across multiple channels: 1.1 million through the DEWA website, 2.6 million via the smart app, and 3.5 million through partner-supported platforms. DEWA enabled customers to seamlessly complete more than 7.2 million transactions across several digital platforms during the first half of 2025. #DEWANews — DEWA | Official Page (@DEWAOfficial) July 28, 2025 DEWA's digital excellence reaches new heights The utility completed more than 100 integration projects with 65 government and private organisations by the end of June 2025. Saeed Mohammed Al Tayer, MD & CEO of DEWA, said: 'In line with the wise directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, we continue our tireless efforts to enhance the quality of digital life and accelerate the digital transformation process in DEWA and the emirate of Dubai. 'We are keen to advance our leadership in employing AI innovation and the latest technologies to provide more efficient, effective and quality services, and to develop innovative digital solutions that enhance the experience and happiness of stakeholders, helping to reduce their carbon footprint and supporting sustainability efforts.' Al Tayer said the organisation remains committed to advancing leadership in artificial intelligence innovation and technology deployment to provide more efficient services and develop digital solutions that enhance stakeholder experience whilst reducing carbon footprint and supporting sustainability efforts. 'At DEWA, we have a secure and advanced digital infrastructure that keeps pace with our ambitions for digital transformation and our efforts to make Dubai a global centre for innovation and technology. We adopt the 'Services 360' policy in all our services to reduce procedures, achieve zero bureaucracy and help to establish a leading global system in government work,' Al Tayer added. DEWA operates a comprehensive ecosystem of digital channels, including its website, smart app and customer care centre systems. All platforms operate through green data centres that rely entirely on clean energy. The utility provides services through Rammas, its virtual employee supported by ChatGPT. Rammas is available across multiple platforms, including DEWA's website, smart app, Facebook page, Google Home, service robots, WhatsApp Business at 04-601 9999 and Amazon's Alexa.
Mid East Info
21-07-2025
- Business
- Mid East Info
Infobip brings voice calling to WhatsApp Business users - Middle East Business News and Information
Dubai, United Arab Emirates,July 2025– Global cloud communications platform today announced the launch of WhatsApp Business Calling, a new feature that enables businesses to make and receive voice calls via their WhatsApp Business numbers. This addition enhances Infobip's omnichannel platform by delivering richer, real-time conversations within the messaging app used by millions worldwide. The feature allows businesses to receive and initiate voice calls globally, using WhatsApp's native interface so customers never leave the app. Calls can be started directly from WhatsApp chats, interactive messages, or deep links embedded in websites and apps, providing multiple convenient entry points. Integration with Infobip Conversations, the company's cloud contact center solution, enables customer support agents to switch seamlessly from chat to voice while maintaining unified conversation history and context. 'Our customers consistently emphasize that voice is essential for providing outstanding service, particularly when it comes to complex matters that demand real-time interaction', said Zeid Shubailat, Director at Infobip. 'By introducing WhatsApp Business Calling, we're bringing together the convenience of chat and the immediacy of voice – within a trusted, secure, and branded environment that customers know and value.' Available across global markets, WhatsApp Business Calling supports industries such as retail, banking, airlines, and eCommerce by enabling faster issue resolution. By embedding app-based voice within WhatsApp, it reduces friction and ensures seamless customer interactions. Integrated reporting and billing with the WhatsApp Business Platform simplify operations and provide valuable insights. A key advantage of WhatsApp Business Calling is branded calling: verified business profiles display the company name, logo, and checkmark during calls, reinforcing brand authenticity, combatting fraud, and boosting customer trust and answer rates. This feature aligns with Infobip's commitment to trusted, safe, and branded communication channels and complements the upcoming launch of Infobip's Branded Calling ID (BCID) solution later this year. About Infobip: Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić. Recent award wins include: Infobip named among Top 75 in Fortune's Europe's Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025) Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research's RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024)
Business Wire
15-07-2025
- Business
- Business Wire
Infobip Brings Voice Calling to WhatsApp Business Users
VODNJAN, Croatia--(BUSINESS WIRE)--Global cloud communications platform Infobip, today announced the launch of WhatsApp Business Calling, a new feature that enables businesses to make and receive voice calls via their WhatsApp Business numbers. This addition enhances Infobip's omnichannel platform by delivering richer, real-time conversations within the messaging app used by millions worldwide. The feature allows businesses to receive and initiate voice calls globally, using WhatsApp's native interface so customers never leave the app. Calls can be started directly from WhatsApp chats, interactive messages, or deep links embedded in websites and apps, providing multiple convenient entry points. Integration with Infobip Conversations, the company's cloud contact center solution, enables customer support agents to switch seamlessly from chat to voice while maintaining unified conversation history and context. 'Our customers tell us voice remains critical for delivering exceptional service, especially for complex issues that require real-time interaction,' said Mijo Soldin, VP Voice and Telecom Strategy at Infobip. 'With WhatsApp Business Calling, we're seamlessly blending the convenience of chat with the immediacy of voice – within a secure, branded environment that customers trust and prefer.' Available across global markets, WhatsApp Business Calling supports industries such as retail, banking, airlines, and eCommerce by enabling faster issue resolution. By embedding app-based voice within WhatsApp, it reduces friction and ensures seamless customer interactions. Integrated reporting and billing with the WhatsApp Business Platform simplify operations and provide valuable insights. A key advantage of WhatsApp Business Calling is branded calling: verified business profiles display the company name, logo, and checkmark during calls, reinforcing brand authenticity, combatting fraud, and boosting customer trust and answer rates. This feature aligns with Infobip's commitment to trusted, safe, and branded communication channels and complements the upcoming launch of Infobip's Branded Calling ID (BCID) solution later this year. About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
Zawya
14-07-2025
- Business
- Zawya
Javna empowers Parcelat to achieve industry-leading 80% response time reduction through innovative WhatsApp Zendesk integration solution
Riyadh, Saudi Arabia - Javna, the leading provider of cloud communications platform (CPaaS) and omnichannel customer engagement solutions in the Middle East and North Africa, announced that its client Parcelat has achieved exceptional customer service improvements through Javna's innovative WhatsApp Business Platform and Zendesk integration solution. Exceptional Results Demonstrate Power of Javna's Technology Solutions Javna's advanced solutions enabled Parcelat to achieve outstanding results through the seamless integration of WhatsApp Business Platform with Zendesk customer relationship management system, successfully: Reducing response times by 80% from over 4 minutes to under 40 seconds Increasing team productivity by 45% while cutting agent effort by 50% Achieving 95% customer engagement across 2,700 weekly WhatsApp conversations Maintaining sub-40 second first-response SLA even during peak shipping surges Javna's Solutions Support Vision 2030 Through Advanced Technology Parcelat, founded in October 2023, operates Saudi Arabia's largest smart-locker network with hundreds of 24/7 self-service stations spanning over 25 cities. The company currently supports more than 500 e-commerce merchants, courier firms, and government entities. Javna takes pride in being the technology partner that enables Parcelat to achieve the digital transformation goals outlined in Saudi Vision 2030. Mohammad Sultan, Project Team Lead at Parcelat, commented:"Integrating WhatsApp with Zendesk was almost impossible after trying several vendors. Javna made it seamless, and their after-sales support is second to none. We now respond in under 40 seconds, and our agents never leave Zendesk." Javna's Innovative Solutions Deliver Exceptional Customer Experience Javna provided Parcelat with advanced technology solutions that included several innovative components: Zendesk-WhatsApp Connector: A custom connector that syncs all WhatsApp messages, media files, and chatbot transcripts into Zendesk tickets in real-time. AI-Powered Chatbot Builder: A no-code system built in one week that answers FAQs, shipment status, and returns inquiries 24/7. Omnichannel Campaign Manager: A platform enabling marketing teams to launch segmented promotions and service alerts directly from Zendesk customer data. Javna Leads Digital Success Across the Region Parcelat's success story demonstrates Javna's deep expertise in empowering Saudi companies to adopt cutting-edge technologies and achieve world-class customer service standards. It also highlights Javna's ability to deliver specialized solutions that understand Saudi market requirements and bilingual customer needs. Parcelat now resolves peak-hour inquiries without hiring additional staff, while real-time campaign analytics reveal a 22% click-through rate on targeted delivery promotions. Javna Continues Innovation with Ambitious Future Plans Javna is working with Parcelat to expand their collaboration through: Advanced AI customer journey mapping development Scaling AI-driven support to handle larger volumes Maintaining sub-minute response times across all channels About Parcelat Parcelat is the National Parcel Stations Network Company in Saudi Arabia, a fast-growing Riyadh-based delivery and logistics technology company. The company operates Saudi Arabia's largest smart-locker network with hundreds of self-service stations across more than 25 cities, supporting over 500 merchants and organizations in achieving efficient and secure delivery solutions. About Javna Javna is the leading provider of cloud-based Communications Platform as a Service (CPaaS) and omnichannel customer engagement solutions in the Middle East and North Africa. Its secure, scalable platform empowers businesses to build meaningful connections with their customers through an AI-powered, multichannel chatbot builder; fully programmable communication channels; SMS APIs, WhatsApp Business integrations, omnichannel verification codes (OTP), and real-time alerts and notifications across every channel. Since its founding in 2001, Javna has cemented its leadership with global reach to more than 180 countries and over 1,500 mobile operator connections, all backed by enterprise-grade security and round-the-clock, multilingual support. Javna's solutions help organizations in banking, telecom, retail, e-commerce, and logistics boost engagement, raise conversion rates, and elevate the customer experience at every stage of the customer journey.
Yahoo
04-07-2025
- Business
- Yahoo
WhatsApp Business Just Got Smarter -- Voice Calls and AI Recommendations Are Here
Meta (META, Financials) is quietly turning WhatsApp into a full-blown business engine; this week, the company rolled out voice call support for large businesses using WhatsApp Business and signaled deeper integration of AI features, including product recommendations and smart customer support. Warning! GuruFocus has detected 6 Warning Sign with META. The update marks a shift. Small businesses could already use WhatsApp to call customers; but until now, larger companies were left out. With this new API rollout, businesses can now place and receive calls and layer in AI-powered voice agents via startups like Vapi, ElevenLabs, Coval, and Phonic. That means customer service can happen around the clock; no live agent required. And that's just the beginning. Meta is also expanding its AI-based chat support tools, which were being tested with select merchants in Mexico. More companies will now be able to automate conversations; send follow-ups; and even handle outreach all within WhatsApp. One of the most promising updates? AI-powered product suggestions. After a user chats with a merchant, Meta's AI can now recommend relevant items and follow up on those conversations in real time essentially turning WhatsApp into a smart shopping assistant. Right now, these AI features are free; but that may not last forever. Meta already earns revenue from click-to-WhatsApp ads and business messaging tools; and monetizing voice AI or product recommendation bots seems like a natural next step especially as usage scales. The company says WhatsApp Business now serves over 200 million users monthly. As these tools roll out, Meta is clearly laying the groundwork for a platform that helps businesses engage, transact, and scale without ever needing a separate call center or CRM. This article first appeared on GuruFocus. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
