North Carolina DMV audit recommends reforms to reverse customer wait times, worker morale
Elected Republican Auditor Dave Boliek on Monday released two audits totaling nearly 600 pages that scrutinize the DMV — the bane of motorists in many states. But long lines and frustrations are acute in the ninth-largest state.
'Our DMV affects the economy. It affects people having to take off of work unnecessarily. It takes our students out of the classroom,' Boliek told reporters. 'This has to be fixed and it has to be a top priority.'
Constituent complaints, REAL ID brings problems to fore
Boliek promised during last year's campaign to conduct a top-to-bottom review of the DMV if elected.
Elected leaders' constituents have complained about the inability to book appointments online close to home and the struggles for their teenagers to complete driving tests.
It's not unusual for customers to camp outside driver's license offices in the wee hours hoping to get seen later that day. Problems continued as federal REAL ID license security standards took effect in May.
Erin Van Dorn of Holly Springs said at Boliek's news conference it took her and her teenage son four trips to the DMV — the last time 130 miles (209 kilometers) away in Mount Airy — to obtain his license. Information technology and staffing shortages were to blame.
'My son has missed a total of four days of school,' Van Horn said. 'It's just been a very big ordeal for us.'
New Democratic Gov. Josh Stein's administration brought in former state legislator Paul Tine as the new Division of Motor Vehicles commissioner and has pledged a turnaround.
Longer waits, continued examiner shortages
A DMV performance audit Monday said average wait times for customers at the state's driver's license locations increased by over 15% since 2019 to 1 hour and 15 minutes. And close to 14% of the wait times lasted over 2 hours and 30 minutes — a 79% increase from 2019.
And nearly half of all transactions by customers aren't happening at the license office closest to where they live.
'The employee experience has diminished as well,' Boliek said.
The audit said there were 160 vacant license examiner positions as of April. And while the state's population has grown by 29% over the last 20 years, the number of examiner positions has grown by just 10%. Boliek's staff heard DMV employee complaints about burnout, security and low pay — average examiner position salaries were well below $50,000 last year.
The audit attributes many problems to DMV's relationship to the Cabinet-level state Department of Transportation that oversees the agency. The auditor said DMV has undersized influence within DOT when it comes to decision-making and getting budget requests approved by the legislature.
Agency independence among recommendations
Boliek's most significant recommendation is for policymakers to consider turning DMV into an autonomous agency separate from DOT.
Boliek said the recommendation is no slight upon Tine and current Teansportation Secretary Joey Hopkins, whom he said are taking steps toward reform. But he said a permanent change is needed to address situations where the commissioner and secretary don't cooperate as well.
Other recommendations include creating a public online dashboard measuring keys performance goals and initiating nonconventional initiatives to reduce wait times and backlogs.
Boliek said outside driving school instructors could administer road tests required of new drivers. The DMV could open 'pop-up' license offices at a vacant mall anchor store or create 'fast-pass' options for customers who pay extra to reach the front of the line.
'We can't keep doing things the same old way,' he said.
DMV, DOT chiefs back most recommendations
Monday Mornings
The latest local business news and a lookahead to the coming week.
In a written response to the audits, Tine and Hopkins agreed with nearly all of the recommendations and said many already getting carried out.
But they opposed the recommendation to separate DMV, saying the agency's core functions align with the Transportation Department's mission to improve highway safety.
'We know that with the right leadership and follow-through, we will get results -– getting people out of lines and empowering our hard-working DMV employees,' Stein spokesperson Morgan Hopkins said.
The GOP-controlled General Assembly could still attempt to implement the change.
A stopgap budget measure on Stein's desk provides funds to hire over 60 license examiners. And a new state law has established a temporary moratorium on renewing standard licenses, allowing them to remain valid within North Carolina for up to two years beyond the expiration date.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Winnipeg Free Press
3 hours ago
- Winnipeg Free Press
Asian shares track rally on Wall Street that won back most of Friday's wipeout
BANGKOK (AP) — Asian shares advanced on Tuesday, following U.S. stocks higher after they won back most of their sharp loss from last week. Investors appeared to have recovered some confidence after worries over how President Donald Trump's tariffs may be punishing the economy sent a shudder through Wall Street last week. At the same time, a stunningly weak U.S. jobs report Friday raised expectations that the Federal Reserve will cut interest rates at its next meeting in September, potentially a plus for markets. This week's highlights will likely include earnings reports from The Walt Disney Co., McDonald's and Caterpillar, along with updates on U.S. business activity. In Asian trading, Tokyo's Nikkei 225 index gained 0.6% to 40,515.81, while the Kospi in South Korea jumped 1.4% to 3,192.57. In Hong Kong, the Hang Seng rose 0.3% to 24,799.67. The Shanghai Composite index was up 0.5% at 3,602.13. Australia's S&P/ASX 200 jumped 1.1% to 8,759.90, while the SET in Thailand also gained 1.1%. India's Sensex was the sole outlier, losing 0.5% on concerns over trade tensions with the United States, with the Trump administration insisting on cutbacks in oil purchases from Russia. India has indicated that it will continue buying oil from Russia, saying its relationship with Moscow was 'steady and time-tested,' and that its stance on securing its energy needs is guided by the availability of oil in the markets and prevailing global circumstances. 'Trump's threats of 'substantial' tariff hikes on account of imports of Russian crude pose a quagmire for India,' Mizuho Bank said in a commentary. 'Between exacerbated U.S.-imposed geo-economic headwinds and financial/macro setbacks from Russian oil advantages lost, pain will be hard to avert.' On Monday, the S&P 500 jumped 1.5% to 6,329.94. The Dow Jones Industrial Average climbed 1.3%, or 585.06 points, to 44,173.64. The Nasdaq composite leaped 2% to 21,053.58. Idexx Laboratories helped Wall Street recover from its worst day since May, soaring 27.5% after the seller of veterinary instruments and other health care products reported a stronger profit for the spring than analysts expected. The pressure is on U.S. companies to deliver bigger profits after their stock prices shot to record after record recently. Reports from big U.S. companies have largely come in better than expected and could help steady a U.S. stock market that may have been due for some turbulence. A jump in stock prices from a low point in April had raised criticism that the broad market had become too expensive. Tyson Foods likewise delivered a bigger-than-expected profit for the latest quarter, and the company behind the Jimmy Dean and Hillshire Farms brands rose 2.4%. They helped make up for a nearly 3% loss for Berkshire Hathaway after Warren Buffett's company reported a drop in profit for its latest quarter from a year earlier. The drop-off was due in part to the falling value of its investment in Kraft Heinz. American Eagle Outfitters jumped 23.6% after Trump weighed in on the debate surrounding the retailer's advertisements, which highlight actor Sydney Sweeney's great jeans. Some critics thought the reference to the blonde-haired and blue-eyed actor's 'great genes' may be extolling a narrow set of beauty standards. 'Go get 'em Sydney!' Trump said on his social media network. Wayfair climbed 12.7% after the retailer of furniture and home decor said accelerating growth helped it make more in profit and revenue during the spring than analysts expected. Monday Mornings The latest local business news and a lookahead to the coming week. Tesla rose 2.2% after awarding CEO Elon Musk 96 million shares of restricted stock valued at approximately $29 billion. The move could alleviate worries that Musk may leave the company. In other dealings early Tuesday, U.S. benchmark crude oil shed 9 cents to $66.20 per barrel while Brent crude, the international standard, gave up 8 cents to $68.68 per barrel. The U.S. dollar was unchanged at 147.09 Japanese yen. The euro slipped to $1.1555 from $1.1573. ___ AP Business Writers Stan Choe and Matt Ott contributed.
Winnipeg Free Press
4 hours ago
- Winnipeg Free Press
Australia selects Japan's Mitsubishi Heavy Industries for $6.5B warship deal
WELLINGTON, New Zealand (AP) — Australia said Tuesday it accepted a Japanese company's bid for a lucrative and hotly contested contract to build Australian warships, expected to be worth 10 billion Australian dollars ($6.5 billion). Mitsubishi Heavy Industries' Mogami-class frigate won the deal over rival Germany's MEKO A-200 from Thyssenkrupp Marine Systems. Japan's government lobbied heavily for the deal after missing out on Australia's submarines contract to a French company in 2016. 'This is clearly the biggest defense industry agreement that will ever have been struck between Japan and Australia,' Defense Minister Richard Marles told reporters when he announced the deal Tuesday. 'In fact, it's really one of the biggest defense exports that Japan has ever engaged in.' The fleet of 11 naval vessels will replace Australia's ageing fleet of ANZAC-class ships. Three of the frigates will be built in Japan, with the first scheduled to be operational Australia in 2030, and the remaining eight due for construction in Australia. Australian news outlets reported that the German company's bid had emphasized their vessel's cheaper price and their greater experience building ships abroad. But Pat Conroy, Australia's Minister for Defense Industry, said the Mogami-class frigate was a 'clear winner' when assessed by 'cost, capability and meeting our schedule of delivery.' The vessels have a range of up to 10,000 nautical miles (18,520 kilometers) and 32 vertical launch cells capable of launching long-range missiles. The frigates can operate with a crew of 90, compared to the 170 needed to operate the ANZAC-class ships. Mitsubishi's win was a boon for Japan's defense industry, which has not built naval vessels abroad before. Japan, whose only treaty ally is the United States, considers Australia a semi-ally and has increasingly sought to deepen bilateral military cooperation amid ongoing regional tensions in the disputed South China Sea. 'We welcome the decision by the Australian government as a major step to further elevate Japan's national security cooperation with Australia, which is our special strategic partner,' Japan's Defense Minister Gen Nakatani said Tuesday. Nakatani said co-developing the frigate will allow the two countries to train and operate with the same equipment and further improve operability and efficiency. Japan set up a joint taskforce of government and industry in an effort to win the bid. Australian officials said work on a binding commercial contract with Mitsubishi Heavy Industries and the government of Japan would now begin, with a finalized agreement expected in 2026. They did not say how much each ship would cost or confirm a total figure for the package, citing ongoing negotiations. But Conroy said the government had allowed AU$10 billion for the project over the next 10 years. It forms part of the AU$55 billion that Australia has budgeted for the navy's entire surface combatant fleet during the same period. —- Associated Press writer Mari Yamaguchi contributed from Tokyo.
Winnipeg Free Press
4 hours ago
- Winnipeg Free Press
How Russia reins in the internet by blocking websites and isolating it from the rest of the world
TALLINN, Estonia (AP) — YouTube videos that won't load. A visit to a popular independent media website that produces only a blank page. Cellphone internet connections that are down for hours or days. Going online in Russia can be frustrating, complicated and even dangerous. It's not a network glitch but a deliberate, multipronged and long-term effort by authorities to bring the internet under the Kremlin's full control. Authorities adopted restrictive laws and banned websites and platforms that won't comply. Technology has been perfected to monitor and manipulate online traffic. While it's still possible to circumvent restrictions by using virtual private network apps, those are routinely blocked, too. Authorities further restricted internet access this summer with widespread shutdowns of cellphone internet connections and adopting a law punishing users for searching for content they deem illicit. They also are threatening to go after the popular WhatsApp platform while rolling out a new 'national' messenger that's widely expected to be heavily monitored. President Vladimir Putin urged the government to 'stifle' foreign internet services and ordered officials to assemble a list of platforms from 'unfriendly' states that should be restricted. Experts and rights advocates told The Associated Press that the scale and effectiveness of the restrictions are alarming. Authorities seem more adept at it now, compared with previous, largely futile efforts to restrict online activities, and they're edging closer to isolating the internet in Russia. Human Rights Watch researcher Anastasiia Kruope describes Moscow's approach to reining in the internet as 'death by a thousand cuts.' 'Bit by bit, you're trying to come to a point where everything is controlled.' Censorship after 2011-12 protests Kremlin efforts to control what Russians do, read or say online dates to 2011-12, when the internet was used to challenge authority. Independent media outlets bloomed, and anti-government demonstrations that were coordinated online erupted after disputed parliamentary elections and Putin's decision to run again for president. Russia began adopting regulations tightening internet controls. Some blocked websites; others required providers to store call records and messages, sharing it with security services if needed, and install equipment allowing authorities to control and cut off traffic. Companies like Google or Facebook were pressured to store user data on Russian servers, to no avail, and plans were announced for a 'sovereign internet' that could be cut off from the rest of the world. Russia's popular Facebook-like social media platform VK, founded by Pavel Durov long before he launched the Telegram messenger, came under the control of Kremlin-friendly companies. Russia tried to block Telegram between 2018-20 but failed. Prosecutions for social media posts and comments became common, showing that authorities were closely watching the online space. Still, experts had dismissed Kremlin efforts to rein in the internet as futile, arguing Russia was far from building something akin to China's 'Great Firewall,' which Beijing uses to block foreign websites. Ukraine invasion triggers crackdown After Russia's full-scale invasion of Ukraine in 2022, the government blocked major social media like Twitter, Facebook and Instagram, as well as Signal and a few other messaging apps. VPNs also were targeted, making it harder to reach restricted websites. YouTube access was disrupted last summer in what experts called deliberate throttling by authorities. The Kremlin blamed YouTube owner Google for not maintaining its hardware in Russia. The platform has been wildly popular in Russia, both for entertainment and for voices critical of the Kremlin, like the late opposition leader Alexei Navalny. Cloudflare, an internet infrastructure provider, said in June that websites using its services were being throttled in Russia. Independent news site Mediazona reported that several other popular Western hosting providers also are being inhibited. Cyber lawyer Sarkis Darbinyan, founder of Russian internet freedom group Roskomsvoboda, said authorities have been trying to push businesses to migrate to Russian hosting providers that can be controlled. He estimates about half of all Russian websites are powered by foreign hosting and infrastructure providers, many offering better quality and price than domestic equivalents. A 'huge number' of global websites and platforms use those providers, he said, so cutting them off means those websites 'automatically become inaccessible' in Russia too. Another concerning trend is the consolidation of Russia's internet providers and companies that manage IP addresses, according to a July 30 Human Rights Watch report. Last year, authorities raised the cost of obtaining an internet provider license from 7,500 rubles (about $90) to 1 million rubles (over $12,300), and state data shows that more than half of all IP addresses in Russia are managed by seven large companies, with Rostelecom, Russia's state telephone and internet giant, accounting for 25%. The Kremlin is striving 'to control the internet space in Russia, and to censor things, to manipulate the traffic,' said HRW's Kruope. Criminalizing 'extremist' searches A new Russian law criminalized online searches for broadly defined 'extremist' materials. That could include LGBTQ+ content, opposition groups, some songs by performers critical of the Kremlin — and Navalny's memoir, which was designated as extremist last week. Right advocates say it's a step toward punishing consumers — not just providers — like in Belarus, where people are routinely fined or jailed for reading or following certain independent media outlets. Stanislav Seleznev, cyber security expert and lawyer with the Net Freedom rights group, doesn't expect ubiquitous prosecutions, since tracking individual online searches in a country of 146 million remains a tall order. But even a limited number of cases could scare many from restricted content, he said. Another major step could be blocking WhatsApp, which monitoring service Mediascope said had over 97 million monthly users in April. WhatsApp 'should prepare to leave the Russian market,' said lawmaker Anton Gorelkin, and a new 'national' messenger, MAX, developed by social media company VK, would take its place. Telegram, another popular messenger, probably won't be restricted, he said. MAX, promoted as a one-stop shop for messaging, online government services, making payments and more, was rolled out for beta tests but has yet to attract a wide following. Over 2 million people registered by July, the Tass news agency reported. Its terms and conditions say it will share user data with authorities upon request, and a new law stipulates its preinstallation in all smartphones sold in Russia. State institutions, officials and businesses are actively encouraged to move communications and blogs to MAX. Anastasia Zhyrmont of the Access Now internet freedom group said both Telegram and WhatsApp were disrupted in Russia in July in what could be a test of how potential blockages would affect internet infrastructure. It wouldn't be uncommon. In recent years, authorities regularly tested cutting off the internet from the rest of the world, sometimes resulting in outages in some regions. Darbinyan believes the only way to make people use MAX is to 'shut down, stifle' every Western alternative. 'But again, habits … do not change in a year or two. And these habits acquired over decades, when the internet was fast and free,' he said. Government media and internet regulator Roskomnadzor uses more sophisticated methods, analyzing all web traffic and identifying what it can block or choke off, Darbinyan said. It's been helped by 'years of perfecting the technology, years of taking over and understanding the architecture of the internet and the players,' as well as Western sanctions and companies leaving the Russian market since 2022, said Kruope of Human Rights Watch. Russia is 'not there yet' in isolating its internet from the rest of the world, Darbinyan said, but Kremlin efforts are 'bringing it closer.'
