Martin Lewis says 'it's literally my job' as fans support him over 'weird' criticism
Some of these retailers include HMV, Home Bargains and The Range, all of which state that online orders must be returned within 14 days of receipt. However, customers have up to 28 days after receipt to return an item, by law.
Under the Consumer Contracts Regulations 2013, consumers always have 14 days from the day after receiving an item to notify the retailer of a return. Then they have another 14 days after that to send the item back for a refund (so a maximum of 28 days in total).
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Martin explained: "These rules aren't new. It is over a decade since they came into effect. And this isn't simply a store assistant not being briefed and misquoting rules in person. These rules are set in stone on their websites.
"I suspect stores are just trying to publish their own internal returns policies, but those are always trumped by the law, and they have a duty to inform people of their accurate legal return rights.
"It's beyond comprehension that some of the nation's big retailers and their lawyers or compliance officers haven't spotted that they're giving out crap information, especially as in some cases they're still doing it years after we first notified them.
"The big problem with this is that it risks being a deterrent to people legitimately returning online orders, as if they check a shop's misleading websites, they'll wrongly think they're timed out and may not bother.
However, on X, one user replied to one of his posts on the topic, saying: "The UK has more pressing problems than b****y returns."
The finance guru wasted no time in responding to the tweet, writing: "Eh? Really this is what you criticise me for - trying to get retailers to live up to their legal rights. It is literally my job.
"Are you going to criticise someone who works in a garage for 'Fixing bloody cars, the UK has more pressing problems than that car not working.'
"Never mind the fact you could literally say that about almost everything in life. It doesn't stop small things mattering though, and actually fixing small things that p*** people off are one of the few things we can change"
His fans were quick to show support, with one writing: "I can guarantee the vast majority of people in the UK are extremely grateful for all you do. Ignore these weirdos."
Another added: "More of us than them appreciate you. Keep fighting the good fight for us with our continued thanks."
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