PCMC's new pothole complaint app fails to gain traction
Launched on June 1, the app was intended to provide residents with an easy way to report road defects in their neighborhoods. However, civic officials indicate that most citizens are still relying on established platforms, with only a handful embracing the new tool.
A senior PCMC official confirmed that the majority of complaints continue to be filed through the older "Smart Saarthi" app or by calling the municipal helpline.
Since its introduction, the new pothole app has received just 150 complaints, averaging just six to seven reports per day.
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Explaining the sluggish response, the official attributed it to a general lack of public awareness about the new platform. "Despite our efforts to promote the app on social media and other platforms, the response has been minimal," the official stated, adding that the PCMC plans to intensify its promotional activities to reach a broader segment of citizens.
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Another factor hampering the app's reach is its current unavailability on the iOS devices, leaving iPhone users unable to access it. The civic body is collaborating with its technical team to resolve this issue and make the app available for all residents.
Some users also reported technical glitches like delayed OTPs during registration and errors while submitting complaints. Additionally, the app requires users to capture and upload a live photo of the pothole at the time of lodging a complaint, which some residents find inconvenient. "Often, we take a photo while passing by and upload it later, but the new app doesn't allow this flexibility, which could discourage people from using it," a resident of Pimpri said.
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