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Arabian Business
5 hours ago
- Arabian Business
UAE announces new mortgage procedures
The UAE has announced new mortgage plans to slash bureaucracy and support real estate efficiency. In a move toward seamless government services in the UAE, the Ministry of Energy and Infrastructure (MoEI) held its inaugural Customer Council meeting to overhaul the mortgage release procedure following loan repayment. The initiative—part of the Ministry's Smart Government agenda—brings together federal and local authorities, the Emirates Development Bank, and end-users to pinpoint bottlenecks and co-design a streamlined process. UAE mortgage procedures Council participants identified key hurdles that traditionally burdened homebuyers: Multiple required visits to various entities Inconsistent document checklists across emirates Lack of digital integration, prolonging case closures Under the new model, piloting in Ajman before nationwide rollout, all direct debit cancellations will be automatically processed by Emirates Development Bank as soon as a loan is cleared. Physical trips to collect loan guarantees are eliminated in participating emirates, and digital connectivity between MoEI, Emirates Development Bank, and Ajman's Department of Land and Real Estate Regulation ensures instant notifications once transactions finalise. These combined enhancements shrink the service timeline from several days to just one working day from repayment. In concrete terms, customers will no longer need the previous six documents nor make the five visits once deemed unavoidable—achieving a 100 percent reduction in procedural steps. Sharif Al Olama, Undersecretary for Energy and Petroleum Affairs at MoEI, said: 'The Customer Council meeting aligns with the UAE Government's vision of building flexible and smart government services that place the customer at the heart of improvement and development. 'It reflects our commitment to involving customers in decision-making and enhancing transparency. The proposed solutions today are based on actual needs that have been identified and analysed within the framework of the Government Accelerators. 'We believe that achieving zero bureaucracy can only be realised through digital integration, streamlined procedures, and the elimination of unnecessary requirements—goals we have already begun to achieve through this initiative. 'The Ministry will continue working with its strategic partners to translate the outcomes of this council into concrete, actionable improvements that enhance customer satisfaction and elevate the UAE's global rankings in government service efficiency.' Echoing this, Mohammed Bin Taliah, Chief of Government Services of the UAE Government, noted that the mortgage release service after loan repayment represents a significant leap in the level of integration between federal and local entities. Omar bin Omair Al Muhairi, Director-General of the Department of Land and Real Estate Regulation in Ajman, stated that participation in the first customer council on mortgage release procedures comes as part of the strategic partnership with MoEI and in continuation of joint efforts to shape the future of the real estate sector and enhance the efficiency of government work through proactive service packages that keep pace with rapid development.
The National
9 hours ago
- The National
President Sheikh Mohamed meets King Hamad of Bahrain in Abu Dhabi
President Sheikh Mohamed and Bahrain's King Hamad on Thursday spoke of the "enduring co-operation" between their countries during discussions in Abu Dhabi. The meeting, held at the Bahraini monarch's residence in the UAE capital, focused on efforts to strengthen the deep-rooted ties between the Gulf neighbours. The two leaders regularly hold talks in the UAE and Bahrain to advance robust relations and promote development. The meeting was attended by Sheikh Theyab bin Mohamed, Deputy Chairman of the Presidential Court for Development and Martyrs Families affairs; Sheikh Hamdan bin Mohamed, Deputy Chairman of the Presidential Court for Special Affairs; Lt Gen Sheikh Nasser bin Hamad, National Security Advisor, Royal Guard Commander, and Secretary General of the Supreme Defence Council of Bahrain, and Sheikh Khalid bin Hamad, First Deputy Chairman of the Supreme Council for Youth and Sports and President of the General Sports Authority (GSA) of Bahrain, along with several top officials from both sides.
Zawya
9 hours ago
- Zawya
UAE: MoEI organises first customer council on mortgage release procedure after loan repayment
The Ministry of Energy and Infrastructure (MoEI) organised its first customer council meeting dedicated to discussing the mortgage release procedure after loan repayment. The meeting aimed to enhance transparency, improve service efficiency, and gather feedback from beneficiaries. This initiative reflects the Ministry's commitment to customer-centric service development and continuous improvement of housing-related procedures in line with national smart government goals. Drawing the participation of representatives of federal and local government entities, Emirates Development Bank, and a host of customers, the council discussed the main challenges that previously hindered the ease of the mortgage release procedure. These challenges included the need for multiple visits, variations in required documents across emirates, and the lack of digital integration between relevant entities. These factors prolonged the customer journey and increased the procedural burden. The council members presented the new integrated model of the enhanced customer journey, designed in line with digital government principles. The model represents a shift from a traditional service approach to a seamless experience based on flexibility and excellence. Initially, the new model will be implemented in Ajman before it expands to other emirates. Key improvements include automatic cancellation of direct debit by the Emirates Development Bank upon repayment by the customer, without the need for manual intervention. The new model also eliminates the need for in-person visits in certain emirates to collect loan guarantees, further simplifying the process for customers. Additionally, the initiative activates digital integration between the Ministry, the bank, and the Department of Land and Real Estate Regulation in the Government of Ajman, enabling automatic notification of all concerned parties upon transaction completion. These changes significantly reduce the service completion time to just one working day from the date of repayment. Overall, these enhancements reflect a fundamental transformation in the service delivery cycle. The new mortgage release service represents a practical model of governmental integration, where such collaboration has helped reduce the customer journey by up to 100 percent, by cutting the number of visits from 5 to 0, and the required documents from 6 to 0. This transformation reflects the UAE Government's commitment to implementing the principles of Zero Bureaucracy and turning government services into seamless, customer-centric experiences. Addressing council members and participants, Eng. Sharif Al Olama, Undersecretary for Energy and Petroleum Affairs at MoEI, said, 'The Customer Council meeting aligns with the UAE Government's vision of building flexible and smart government services that place the customer at the heart of improvement and development. It reflects our commitment to involving customers in decision-making and enhancing transparency. The proposed solutions today are based on actual needs that have been identified and analysed within the framework of the Government Accelerators.' He added, 'We believe that achieving zero bureaucracy can only be realised through digital integration, streamlined procedures, and the elimination of unnecessary requirements—goals we have already begun to achieve through this initiative. The Ministry will continue working with its strategic partners to translate the outcomes of this council into concrete, actionable improvements that enhance customer satisfaction and elevate the UAE's global rankings in government service efficiency.' Eng. Mohammed Bin Taliah, Chief of Government Services of the UAE Government, emphasised that customer councils are a key pillar in the efforts to achieve zero bureaucracy, as they represent the voice of the customer and serve as a direct source for understanding real-world challenges. This, he noted, contributes to redesigning government services in a more simplified, flexible, and efficient manner. He noted that the mortgage release service after loan repayment represents a significant leap in the level of integration between federal and local entities. Eng. Omar bin Omair Al Muhairi, Director-General of the Department of Land and Real Estate Regulation in Ajman, stated that participation in the first customer council on mortgage release procedures comes as part of the strategic partnership with MoEI and in continuation of joint efforts to shape the future of the real estate sector and enhance the efficiency of government work through proactive service packages that keep pace with rapid development.
