Firm gets RM326mil for measures to reduce non-revenue water
Pengurusan Air Selangor Sdn Bhd (Air Selangor) has received a remuneration incentive of RM326mil under the National Non-Revenue Water (NRW) Programme.
This was in recognition of its consistent and effective efforts in reducing the NRW rate for the 2023 assessment year.
Air Selangor is the main water utility provider in Kuala Lumpur, Putrajaya and Selangor.
It is also the largest water services provider in the country.
The company began NRW reduction activities in-house in 2017 when it reduced the NRW level to 33.2%.
In 2023, it recorded a reduction in the NRW level to 27.7%.
This achievement also exceeded the NRW Matching Grant target of 28.5% set by National Water Services Commission (SPAN).
This government grant is an incentive to support water service providers in achieving the NRW reduction targets set by SPAN.
Air Selangor achieved the reduction thanks to several internal initiatives carried out since 2017.
Among these were the launch of the 'Report Leaks' campaign which encouraged the public to identify and promptly report water leaks.
This saw 95,811 public-reported leaks successfully repaired between August 2023 and March 2025.
Last year, Air Selangor increased the number of Leak Inspectors from 187 to 210, leading to the detection of more than 160,000 leak cases across its pipe network.
The company also implemented the 'Active Leakage Control Programme' which added 100 district metering zones annually, with the aim of achieving 80% coverage by 2028.
Additionally, a 'Pipe Replacement Programme' and pressure management measures have contributed to a reduction in the Pipe Burst Index of 3.25 pipe bursts per 100km, compared to the global benchmark of 13 bursts per 100km.
Air Selangor also introduced 20 pressure management zones annually.
This helped to reduce excessive pressure in the system, lowering risk of leaks and pipe bursts.
To detect leaks within the reticulation pipe system, the company uses a permanent monitoring system.
Called the' Leak Noise Correlating Logger', it enables repair actions as soon as data shows a leak.
The use of 'Pressure Transient' technology on main pipes was started to enable earlier leak detection, allowing fast repair works aimed at preventing water supply disruptions.
This technology is also used by water operators in Singapore, Australia and the United Arab Emirates.
Air Selangor also reports less commercial losses, including customer meter replacements and enforcement actions against illegal connections.
Air Selangor chief executive officer Adam Saffian Ghazali said the incentive payout was the fourth under the National NRW Programme.
'We are truly honoured by this recognition of the efforts we have undertaken.
'Air Selangor will continue to strengthen our NRW reduction initiatives to enhance operational efficiency for the benefit of 9.62 million consumers in Selangor, Kuala Lumpur and Putrajaya.
'Moving forward, Air Selangor will work towards achieving its NRW reduction target of 25% by 2030,' said Adam Saffian.
Air Selangor also urges the public to promptly report incidents of leaking or burst pipes, illegal pipe connections, or meter manipulations.
They can do so via Air Selangor 2.0 mobile app, Air Selangor's official social media channels, or www.airselangor.com
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