PGI proposes to transfer management of hospital canteens to IRCTC
This move aims to enhance quality, hygiene standards, and customer satisfaction through professional management and proven operational excellence.
'There is a pressing need to overhaul our service delivery systems to better serve our patients and staff. Partnering with IRCTC, known for its robust catering and hospitality services, could be a significant step forward in this direction,' said Pankaj Rai, Deputy Director (Administration), PGI.
Rai added, 'In line with the institute's commitment to continuous improvement, PGI has already engaged student volunteers under Project Sarathi to help manage patient inflow, which has proven to be beneficial.'
PGI has received approval to hire 300 ex-servicemen as security personnel, who will be deployed at all critical areas to supplement the existing security team. 'These security personnel will be hired within a month, and this initiative will further enhance our ability to manage patient and visitor well-being more effectively,' stated Rai.
Recognising that PGIR's environment safety, hygiene, and service quality are paramount, the institute has adopted a zero-tolerance stance toward any lapses or misconduct by contractors engaged in providing essential services such as canteen and parking facilities.
In recent weeks, PGI has identified some instances of non-compliance and negligence by contractors that jeopardise the safety and comfort of those on campus.
In response, the institute has initiated stringent action against erring contractors, including issuing termination orders where necessary.
These measures are part of PGI's broader drive to uphold the highest standards of service and to ensure that patient care is not compromised by ancillary service deficiencies.
The institute's administration has reaffirmed its commitment to safeguarding the well-being of patients, attendants, staff, and visitors.
Prof Vivek Lal, Director PGI, stated, 'Patient safety and overall well-being are our top priorities. Any breach of contractual obligations that compromises the hospital environment will be dealt with firmly and decisively. We are dedicated to maintaining a secure, clean, and efficient environment for everyone at PGI, be it patients, researchers, or students. Any contractor found negligent or non-compliant will face appropriate action, including criminal proceedings if the situation warrants.'
Additionally, the institute's administration has assured that all contractual arrangements will be regularly monitored, any irregularities will be dealt with firmly, and that these measures strive to maintain the highest standards of service delivery.
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