Enterprise Workforce Management Market Analysis Report 2025: Discover Trends in Cloud Adoption and Remote Work Management, and Learn How WFM Solutions Boost Employee Engagement
Explore the evolving Workforce Management (WFM) market in our comprehensive report. and improve CX. Benefit from detailed reviews of key vendors like Aspect, Calabrio, and NICE.
Dublin, June 17, 2025 (GLOBE NEWSWIRE) -- The "2025 Workforce Management for the Enterprise" report has been added to ResearchAndMarkets.com's offering.
This report provides an in-depth analysis of this mature yet evolving market whose continued projected growth is attributable to factors such as increasing adoption of cloud-based solutions, growing demand for remote work management, and the need for productivity improvements and operational efficiency across verticals.
A reawakening and transforming sector
It's a tremendously opportunistic time in which WFM solutions are now being used to build employee engagement in contact centers instead of being leveraged to boost productivity, as has traditionally been the case. The market is undergoing a transformation now that companies realize that doing business as usual in their contact centers is not enabling them to achieve their goal of improving the customer experience (CX) while reducing operating costs.
It's interesting that the WFM segment's reawakening follows closely on the heels of the self-service revolution. As more organizations come to accept that even the best self-service applications are not going to eliminate the need for human agents in contact centers (or employees in enterprises), having tools to retain these vital resources and reduce onboarding costs becomes more important.
Detailed and comprehensive coverage
The report examines the WFM market, competitive landscape, technology, products, functional capabilities, and the business, servicing, and market trends driving adoption and innovation. The report also analyzes WFM market activity and provides five-year market projections. It features five vendors that offer WFM solutions addressing the resource management needs of today's complex contact center environments: Aspect, Assembled, Calabrio, NICE, and Verint Systems. Bright Pattern is covered at a higher level.
The right RFP Q&As to identify the best WFM selection for your organization
The report includes detailed side-by-side comparative analyses of 175+ RFP questions and vendor responses to enable end-users seeking a WFM solution to easily compare the most important features for their contact center's success. (Vendor responses have been carefully reviewed and vetted by a team of leading contact center technology and operations experts during in-depth live product demonstrations.)
The report's side-by-side comparative analyses provide a wide range of information about the featured solutions' capabilities, including:
Omnichannel Forecasting
Long-Term Strategic Planning
Hiring Management
Workspace Allocation
Omnichannel Scheduling
Agent Self-Service
Multinational and Union Requirements
Real-Time Adaptive Intraday Management
Real-Time Adherence
Contact Center and Agent Performance Management
Gamification
eLearning/Meeting Management
Back Office/Branch
Key Topics Covered:
1. Executive Summary
2. Introduction
3. Research Methodology3.1 Report Participation Criteria
4. Workforce Management Defined4.1 WFM Product Overview
5. WFM Trends and Challenges5.1 WFM Trends5.2 WFM Challenges
6. WFM Market Innovation6.1 New Features6.2 Emerging Capabilities
7. Art, Science, and AI: Redefining What's Possible in WFM
8. Forward Thinking: Contact Center Forecasting and Strategic Planning for Resource and Capacity Management8.1 Omnichannel WFM Operational Requirements and CX Management8.2 Omnichannel Forecasting8.3 Long-Term Strategic Planning8.4 Hiring Management8.5 Workspace Allocation
9. A Modern Approach to Scheduling9.1 Omnichannel and Multi-Skill Scheduling9.2 Agent Self-Service9.3 Global and Union Requirements
10. Navigating the Unexpected: Tackling Intraday Challenges with Real-Time Solutions10.1 Real-Time Adaptive Intraday Management10.2 Real-Time Adherence10.3 Contact Center and Agent Performance Management10.4 Gamification10.5 eLearning/Meeting Management
11. Back-Office/Branch WFM
12. Workforce Management Market Activity12.1 Validating Market Numbers12.2 WFM Market Share Analysis
13. WFM Adoption Rate
14. Workforce Management Projections
15. Workforce Management Competitive Landscape15.1 Company Snapshot
16. Pricing16.1 Cloud-Based Pricing
17. Company Reports17.1 Aspect17.2 Assembled17.3 Bright Pattern, Inc.17.4 Calabrio17.5 NICE17.6 Verint Systems
For more information about this report visit https://www.researchandmarkets.com/r/imuqnq
About ResearchAndMarkets.comResearchAndMarkets.com is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
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