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Domino's executive chair Jack Cowin insists pizza chain ‘not in disarray' after Mark van Dyck's abrupt exit

Domino's executive chair Jack Cowin insists pizza chain ‘not in disarray' after Mark van Dyck's abrupt exit

West Australian6 hours ago
Jack Cowin, Domino's 82-year-old chair and Hungry Jack's founder, has assured worried investors the struggling pizza chain is 'not in disarray' a day after announcing its CEO of less than eight months had resigned.
Addressing analysts and investors on Thursday a day after it was revealed he would take the reins as executive chair, Mr Cowin said outgoing chief executive Mark van Dyck was not pushed to leave and that it was solely his decision.
Domino's shocked the market on Wednesday by announcing Mr van Dyck — who only took over from long-serving chief executive Don Meij in November — had signalled his intention to step down.
Domino's insisted the departure was unrelated to its strategy, but the unexpected exit added to investor uncertainty around the company as it resets.
The news sent shares tumbling 16 per cent to $16.96 on Wednesday. The share price posted a slight recovery to close up 2.2 per cent $17.33 on Thursday.
'This company is not in disarray,' Mr Cowin, Domino's biggest shareholder with a 25 per cent stake, said on Thursday.
Mr Cowin will now take on the day-to-day management of the embattled pizza chain in his executive chair role.
He conceded Domino's had recorded 'flat results' for the past four years and this was unacceptable, saying 'the business has got to do better'.
Mr Cowin said Domino's — which has more than 3700 stores spread across Australia, New Zealand, Japan and Europe — needed to lower its costs and was targeting to lift same-store sales by 3 per cent.
Domino's delivered a $22 million loss in the half-year, with the company smashed by hefty restructuring costs related to mass store closures.
Mr van Dyck's first major move as chief executive was to swing the axe on 205 loss-making stores, majority in Japan, in a bid to improve Domino's profitability.

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NDIS changes slammed as 'unsustainable' as clinic moves away from scheme
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NDIS changes slammed as 'unsustainable' as clinic moves away from scheme

An occupational therapy practice has started transitioning away from the NDIS as pricing decisions make it more "unsustainable" to provide services. The National Disability Insurance Agency's (NDIA) annual pricing review of the scheme has frozen the cost for occupational therapy sessions provided to NDIS participants for a seventh year and halved travel subsidies for allied health professionals. Price caps for other allied health therapies have also changed. Bryony Clark, an occupational therapist and co-director of Corrimal-based Facilitate OT alongside Carla Widloecher, said that while the fee payable for OT sessions had remained unchanged, business costs had gone up about 30 per cent and wages by about 25 per cent. "It really is virtually unsustainable to remain working in the NDIS," Ms Clark said. Ms Clark said the travel subsidy reduction meant it was not viable for the clinic to send out allied health assistants to see NDIS participants for certain therapies, because it no longer covered the cost of the service. Travel subsidies were also important, she said, because OTs needed to assess people in their homes, workplaces and schools - not only for the best outcomes for the participants, but because it was required for NDIS accreditation. A person with disability approved for an NDIS plan receives funding for appropriate supports, which can include therapies and services, as well as equipment. Each year, the NDIA conducts a pricing review and sets limits for what providers can charge for therapies and services for NDIS participants. From July 1, the cap for occupational therapy was again set at $193.99 per hour. The limit for physiotherapy has dropped by $10 to $183.99 per hour, and for podiatry and dietetics by $5 to $188.99 per hour. 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They have already ceased outreach driving assessments, which evaluate an NDIS participant's ability to drive and any modifications they might need, because of the travel fee changes. An NDIA spokesperson said therapy supports represented a "significant" portion of NDIS funding, amounting to over $4 billion in payments each year. "A comprehensive review of prices found NDIS participants were paying different prices to what other Australians pay for those therapies," the spokesperson said. "We also heard from participants that excessive travel claims for therapy-related services drain participants' plans faster than expected and reducing the amount of support a participant could access." The spokesperson said the new rule encouraged providers to schedule more effectively. Ms Clark argued that there was a difference between the NDIS hourly rates and the subsidised rebate system under which Medicare and private health insurance operated, the latter of which providers could add a gap fee. 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Travel subsidies were also important, she said, because OTs needed to assess people in their homes, workplaces and schools - not only for the best outcomes for the participants, but because it was required for NDIS accreditation. A person with disability approved for an NDIS plan receives funding for appropriate supports, which can include therapies and services, as well as equipment. Each year, the NDIA conducts a pricing review and sets limits for what providers can charge for therapies and services for NDIS participants. From July 1, the cap for occupational therapy was again set at $193.99 per hour. The limit for physiotherapy has dropped by $10 to $183.99 per hour, and for podiatry and dietetics by $5 to $188.99 per hour. Psychology has increased by $10 to $232.99 an hour. Therapists are now limited to billing travel time at 50 per cent of their hourly rate. The NDIA says the new prices better match what people without an NDIS plan pay for these therapies. 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An NDIA spokesperson said therapy supports represented a "significant" portion of NDIS funding, amounting to over $4 billion in payments each year. "A comprehensive review of prices found NDIS participants were paying different prices to what other Australians pay for those therapies," the spokesperson said. "We also heard from participants that excessive travel claims for therapy-related services drain participants' plans faster than expected and reducing the amount of support a participant could access." The spokesperson said the new rule encouraged providers to schedule more effectively. Ms Clark argued that there was a difference between the NDIS hourly rates and the subsidised rebate system under which Medicare and private health insurance operated, the latter of which providers could add a gap fee. She also pointed to some government schemes (which the NDIA considered in its review) that paid higher rates than the NDIS for occupational therapy. 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Bryony Clark, an occupational therapist and co-director of Corrimal-based Facilitate OT alongside Carla Widloecher, said that while the fee payable for OT sessions had remained unchanged, business costs had gone up about 30 per cent and wages by about 25 per cent. "It really is virtually unsustainable to remain working in the NDIS," Ms Clark said. Ms Clark said the travel subsidy reduction meant it was not viable for the clinic to send out allied health assistants to see NDIS participants for certain therapies, because it no longer covered the cost of the service. Travel subsidies were also important, she said, because OTs needed to assess people in their homes, workplaces and schools - not only for the best outcomes for the participants, but because it was required for NDIS accreditation. A person with disability approved for an NDIS plan receives funding for appropriate supports, which can include therapies and services, as well as equipment. 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Ms Clark said the travel subsidy reduction meant it was not viable for the clinic to send out allied health assistants to see NDIS participants for certain therapies, because it no longer covered the cost of the service. Travel subsidies were also important, she said, because OTs needed to assess people in their homes, workplaces and schools - not only for the best outcomes for the participants, but because it was required for NDIS accreditation. A person with disability approved for an NDIS plan receives funding for appropriate supports, which can include therapies and services, as well as equipment. Each year, the NDIA conducts a pricing review and sets limits for what providers can charge for therapies and services for NDIS participants. From July 1, the cap for occupational therapy was again set at $193.99 per hour. The limit for physiotherapy has dropped by $10 to $183.99 per hour, and for podiatry and dietetics by $5 to $188.99 per hour. Psychology has increased by $10 to $232.99 an hour. Therapists are now limited to billing travel time at 50 per cent of their hourly rate. The NDIA says the new prices better match what people without an NDIS plan pay for these therapies. When participants get a new plan, their funding will be set according to the revised rates. National peak bodies for allied health professionals and health advocacy groups have called on the NDIA to review its pricing decision out of concern that the changes will force providers out of the NDIS and result in less support for participants. Facilitate OT has 260 active NDIS participants on its books, but Ms Clark and Ms Widloecher have made the difficult decision to begin transition out of the NDIS due to what they say is the uncertainty and difficulty of working in the system. "We've really soldiered on for a very long time, hoping things will get better, and not wanting to leave out participants without support," Ms Clark said. 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She also pointed to some government schemes (which the NDIA considered in its review) that paid higher rates than the NDIS for occupational therapy. Ms Clark fears a loss of support for NDIS participants will cost the health system, as individuals will need more intensive care down the line, and impose a social cost as carers shoulder a heavier load in lieu of allied health therapies. The NDIA has said it would monitor markets to ensure participants had continued access to supports. The spokesperson said NDIS data showed the number of providers continued to grow and had increased by almost 58,000 in a year.

Legal risk on Qantas radar as hack victims face scams
Legal risk on Qantas radar as hack victims face scams

The Advertiser

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Legal risk on Qantas radar as hack victims face scams

Airlines are being warned to tighten security after a hack affecting millions of Qantas customers leaves the aviation giant exposed to possible legal action. The cyber attack targeted a third-party platform used by one of the airline's call centres, exposing the personal details of up to six million customers. Names, phone numbers, dates of birth and email addresses are among the data believed to be leaked. Legal experts have suggested the incident could lead to a class action in a repeat of compensation claims lodged following major breaches at Optus and Medibank in 2022. The hack of sensitive customer details at the health insurer could end up costing it $700 million or more, analysts have said. The primary wrongdoing was clearly with the hackers, but Qantas could still face secondary liability if it was found to have breached its duties, Monash University associate law professor Michael Duffy said. "Based on previous class actions that have been taken for data breaches, there is certainly a possibility of action being taken against Qantas," he told AAP. "This issue of data and privacy breaches is not going to go away." The exposure of customers' dates of birth was particularly sensitive, Assoc Prof Duffy said. "While exposure of names and email addresses are a concern, any exposure of dates of birth is more serious because of the potential of wrongdoers to try and use them for nefarious purposes," he said. Qantas has reassured customers their financial information, passport numbers, credit card details and frequent flyer PINs were not accessed. It is not the first time an airline has faced a cyber attack, with America's Hawaiian Airlines and WestJet compromised in recent weeks. Cybersecurity experts warn this might be a sign the aviation industry is being targeted. "Airlines hold all kinds of sensitive information and cybercriminals are looking to take it," NordVPN chief technology officer Marijus Briedis said. "The industry needs to implement proactive, multi-layered security approaches that assume breaches will happen and focus on minimising their impact." There is speculation the hackers responsible for the airline attacks is Scattered Spider, a group of young cyber criminals living in the US and the UK. Security experts are concerned about the risk of follow-on scams targeting affected customers. Macquarie University's Dali Kaafar said the release of private details could lead to malicious actors building a more complete profile about individuals, making them more susceptible to other forms of cyber crime. He warned Qantas customers to change their passwords and access codes to prevent potential hacks. That was because many people used their date of birth as a PIN, but the information had now been compromised, Professor Kaafar said. Qantas is investigating the cyber attack and its impacts, urging customers to be on high alert for future scam attempts. Chief executive Vanessa Hudson confirmed the company was working closely with the National Cyber Security Coordinator, the Australian Cyber Security Centre and independent specialised cyber security experts. A customer support line was established to provide customers with the latest information. Qantas shares were slightly up on Thursday after initially shedding 3.6 per cent following news of the hack. Airlines are being warned to tighten security after a hack affecting millions of Qantas customers leaves the aviation giant exposed to possible legal action. The cyber attack targeted a third-party platform used by one of the airline's call centres, exposing the personal details of up to six million customers. Names, phone numbers, dates of birth and email addresses are among the data believed to be leaked. Legal experts have suggested the incident could lead to a class action in a repeat of compensation claims lodged following major breaches at Optus and Medibank in 2022. The hack of sensitive customer details at the health insurer could end up costing it $700 million or more, analysts have said. The primary wrongdoing was clearly with the hackers, but Qantas could still face secondary liability if it was found to have breached its duties, Monash University associate law professor Michael Duffy said. "Based on previous class actions that have been taken for data breaches, there is certainly a possibility of action being taken against Qantas," he told AAP. "This issue of data and privacy breaches is not going to go away." The exposure of customers' dates of birth was particularly sensitive, Assoc Prof Duffy said. "While exposure of names and email addresses are a concern, any exposure of dates of birth is more serious because of the potential of wrongdoers to try and use them for nefarious purposes," he said. Qantas has reassured customers their financial information, passport numbers, credit card details and frequent flyer PINs were not accessed. It is not the first time an airline has faced a cyber attack, with America's Hawaiian Airlines and WestJet compromised in recent weeks. Cybersecurity experts warn this might be a sign the aviation industry is being targeted. "Airlines hold all kinds of sensitive information and cybercriminals are looking to take it," NordVPN chief technology officer Marijus Briedis said. "The industry needs to implement proactive, multi-layered security approaches that assume breaches will happen and focus on minimising their impact." There is speculation the hackers responsible for the airline attacks is Scattered Spider, a group of young cyber criminals living in the US and the UK. Security experts are concerned about the risk of follow-on scams targeting affected customers. Macquarie University's Dali Kaafar said the release of private details could lead to malicious actors building a more complete profile about individuals, making them more susceptible to other forms of cyber crime. He warned Qantas customers to change their passwords and access codes to prevent potential hacks. That was because many people used their date of birth as a PIN, but the information had now been compromised, Professor Kaafar said. Qantas is investigating the cyber attack and its impacts, urging customers to be on high alert for future scam attempts. 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He warned Qantas customers to change their passwords and access codes to prevent potential hacks. That was because many people used their date of birth as a PIN, but the information had now been compromised, Professor Kaafar said. Qantas is investigating the cyber attack and its impacts, urging customers to be on high alert for future scam attempts. Chief executive Vanessa Hudson confirmed the company was working closely with the National Cyber Security Coordinator, the Australian Cyber Security Centre and independent specialised cyber security experts. A customer support line was established to provide customers with the latest information. Qantas shares were slightly up on Thursday after initially shedding 3.6 per cent following news of the hack. Airlines are being warned to tighten security after a hack affecting millions of Qantas customers leaves the aviation giant exposed to possible legal action. 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The exposure of customers' dates of birth was particularly sensitive, Assoc Prof Duffy said. "While exposure of names and email addresses are a concern, any exposure of dates of birth is more serious because of the potential of wrongdoers to try and use them for nefarious purposes," he said. Qantas has reassured customers their financial information, passport numbers, credit card details and frequent flyer PINs were not accessed. It is not the first time an airline has faced a cyber attack, with America's Hawaiian Airlines and WestJet compromised in recent weeks. Cybersecurity experts warn this might be a sign the aviation industry is being targeted. "Airlines hold all kinds of sensitive information and cybercriminals are looking to take it," NordVPN chief technology officer Marijus Briedis said. "The industry needs to implement proactive, multi-layered security approaches that assume breaches will happen and focus on minimising their impact." 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Chief executive Vanessa Hudson confirmed the company was working closely with the National Cyber Security Coordinator, the Australian Cyber Security Centre and independent specialised cyber security experts. A customer support line was established to provide customers with the latest information. Qantas shares were slightly up on Thursday after initially shedding 3.6 per cent following news of the hack.

Camping in Antarctica: the coldest, strangest night you'll ever brag about
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  • The Advertiser

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