Civil servants in Hong Kong have to move with the times

South China Morning Post

a day ago

Hong Kong's civil service has, with justification, been described by the government as the backbone of the administration, helping develop and execute policies while providing public services. But the need for the more than 173,000 civil servants to perform well and provide good value for money is as important now as it has ever been, as the city faces new challenges and a big budget deficit.
Chief Executive John Lee Ka-chiu has championed a 'result-oriented' approach for the government and is determined civil servants will also meet high standards. Lee recently revealed plans to introduce a new accountability system for the civil service to complement the existing one for principal officials. There are, as yet, few details. But he said underperforming senior bureaucrats may face a pay freeze or other punitive measures. The aim is to improve leadership and policy implementation. It is a welcome development.
Hong Kong's civil servants had their pay frozen for a year in April as part of measures to tackle the deficit, but rises for individuals are still possible within the pay bands. Civil servants are well paid and enjoy job security and generous fringe benefits. Their pay structure is rigid and outdated. There is much room for reform.
Public servants already undergo annual appraisals to identify outstanding and underperforming individuals. Those falling short are given support to help them improve. There is a mechanism for the retirement of persistent underperformers.
But a more rigorous and sophisticated system is needed to enhance accountability and ensure standards are raised. The new arrangements must be carefully structured, with clear objectives, to ensure they are transparent and fair. The system should include assessment of much-needed collaboration between different branches of the service as well as performance within departments.
Lee has highlighted the need for reform of the bureaucracy in his policy addresses. Steps taken include amending the civil service code and introducing new awards for high performers. The civil service needs to modernise to improve efficiency, embrace new technology, and better meet the needs of the community. The new accountability system will help, but the process of reform must continue.