Workforce Management Meets Work Challenges, ISG Says
The ISG Buyers Guides™ for Workforce Management (WFM), produced by ISG Software Research, provide the rankings and ratings of 23 software providers and their products to support the management of workforces in general enterprises and specific industries. The research finds that recent innovations in WFM software coincide with a still-tight labor market and ongoing disruptions related to remote and hybrid work. Many companies are seizing this moment to change their software roadmaps and practices around WFM, seeking new tools that meet evolving employee and administrative expectations.
'Enterprises want software that brings more types of data to bear and delivers insights for workforce decisions, and providers are starting to deliver them,' said Matthew Brown, human capital management research director, ISG Software Research. 'Advances in AI, GenAI and real-time analytics make WFM software more powerful and easier for workers to use through self-service tools.'
WFM software ensures the right people are working at the right times, a complex task affected by budget considerations, availability of skills, employee preferences and other factors, the research finds. The core functions found in basic WFM platforms include the ability to schedule shifts, capture time worked, track absences and forecast demand. WFM suites layer advanced capabilities such as skills-based optimization and real-time cost simulation on top of these basics.
Newly emerging WFM features address four pressing requirements of employers and employees, ISG finds. Companies need to know the potential cost and compliance risks of a given worker roster before it is locked in. If core staffing falls short, they need flexibility to bring in resources from agencies and gig marketplaces. To meet specific requirements for each shift, companies need to make practical staffing decisions based on specific skills rather than job titles. In addition, workers expect the ability to choose shifts and resolve HR questions through a consumer-style chat interface.
The new baseline for WFM software calls for increased self-service and smarter labor schedules, the research finds. Enterprises have embraced tools including forecasting engines that ingest live signals such as IoT telemetry rather than use historical averages to predict need. Companies expect smarter and AI-driven workforce systems that understand their needs for skills and worker availability and that hide the complexity of APIs and platforms — without the need for customization.
Focused, in-depth research includes details about how three key industries are using advanced WFM software. For example, manufacturers are combining AI-based workforce schedules with real-time data about machine health to ensure they only assign workers when lines need them. Healthcare providers incorporate electronic medical records and work rules into software to more precisely predict staffing needs, and retailers use data such as weather reports and foot-traffic patterns captured by computer vision to adjust rosters in minutes.
For its 2025 Buyers Guides™ for Workforce Management, ISG evaluated software providers across five platform categories — Workforce Management Basics, Workforce Management Suites, Workforce Management Healthcare, Workforce Management Manufacturing and Workforce Management Retail — and produced a separate Buyers Guide for each. A total of 23 providers were assessed: ADP, ADP WorkForce Software, Dayforce, ATOSS, Blue Yonder, Dayforce, Deltek, Infor, isolved, OneAdvanced, Oracle, Paychex, Paychex Paycor, Paycom, Paylocity, Quinyx, Relicon, Rippling, SAP, TCP Software, UKG, Workday and Zebra.
ISG Software Research rates software providers in seven evaluation categories. Five are related to product experience: usability, manageability, reliability, capability, and adaptability. Two are related to customer assurance: validation and total cost of ownership and return on investment (TCO/ROI). Providers ranked in the top three for each evaluation category are named as Leaders. Within each platform category, those with the most Leader rankings are named as Overall Leaders.
The Overall Leaders of the 2025 Buyers Guides™ for Workforce Management were the following:
Workforce Management Basics: Oracle was the highest-rated provider overall, followed by ADP and UKG. Oracle was designated a Leader in all seven evaluation categories, ADP in six and UKG in two. In addition to the three overall leaders, ADP WorkForce Software, Blue Yonder, Dayforce, Deltek, Infor, isolved, Quinyx, Rippling, SAP, Workday and Zebra also were rated Exemplary. No providers were rated Innovative.
Workforce Management Suites: Oracle earned the highest overall rating, followed by ADP and UKG. Oracle was named a Leader in all seven evaluation categories, ADP in six and UKG in two. In addition to these providers, ADP WorkForce Software, Dayforce, Deltek, Quinyx, SAP and Workday also were rated Exemplary. No providers were rated Innovative.
Workforce Management Healthcare: Oracle received the highest overall rating, with ADP taking second place and UKG taking third. Oracle was designated a Leader in all seven evaluation categories, ADP in six and UKG in two. In addition to the top three overall providers, ADP WorkForce Software also was rated Exemplary. Dayforce, Infor, Quinyx, SAP and Workday were rated Innovative.
Workforce Management Manufacturing: Oracle earned the highest overall rating, followed by ADP and UKG. Oracle was named a Leader in all seven evaluation categories, ADP in six and UKG in two. In addition to these providers, ADP WorkForce Software, Dayforce, Deltek, Infor, SAP and Workday also were rated Exemplary. No providers were rated Innovative.
Workforce Management Retail: Oracle was the highest-rated provider overall, followed by ADP and UKG. Oracle was designated a Leader in all seven evaluation categories, ADP in six and UKG in two. In addition to the top three overall providers, ADP WorkForce Software, Dayforce, Infor, SAP and Workday also were rated Exemplary. No providers were rated Innovative.
'Workforce management software is essential for a wide range of businesses that rely on hourly workers. It has become increasingly flexible in self-service scheduling and pay options for workers,' said Mark Smith, partner and chief software analyst, ISG Software Research. 'The research provides new opportunities for organizations to assess their existing providers for WFM and determine those best prepared to lead in the new AI software-driven economy.'
The ISG Buyers Guides™ for Workforce Management are the distillation of more than a year of market and product research efforts. The research is not sponsored nor influenced by software providers and is conducted solely to help enterprises optimize their business and IT software investments. It provides the industry's most comprehensive review of all viable software options, comparing their strengths to give enterprises insight to make critical selection decisions.
Visit this webpage to learn more about the ISG Buyers Guides™ for Workforce Management and read executive summaries of each of the five reports. The complete reports, including provider rankings across seven product and customer experience dimensions and detailed research findings on each provider, are available by contacting ISG Software Research.
About ISG Software Research
ISG Software Research provides authoritative coverage and analysis of the business and IT software industry. It distributes research and insights daily through its user community, and provides a portfolio of consulting, advisory, research and education services for enterprises, software and service providers, and investment firms. Its ISG Buyers Guides™ help enterprises evaluate and select software providers through tailored assessments powered by ISG's proprietary methodology. Visit https://research.isg-one.com/ for more information and to sign up for free community membership.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Globe and Mail
18 minutes ago
- Globe and Mail
Spok Sets Date to Report Second Quarter 2025 Results
Spok Holdings, Inc. (NASDAQ: SPOK), a global leader in healthcare communications, today announced it will release its second quarter 2025 operating results on Wednesday, July 30, 2025, after the close of the U.S. financial markets. Management will host a conference call and webcast to discuss these financial results on Wednesday, July 30, 2025, at 5:00 p.m. ET. The presentation is open to all interested parties and may include forward-looking information. Conference Call Details To access the call, please dial in approximately ten minutes before the start of the call. For those unable to join the live call, an OnDemand version of the webcast will be available following the call under the URL link and on the investor relations website. About Spok Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Care Connect and Spok Mobile are trademarks of Spok, Inc.
Globe and Mail
18 minutes ago
- Globe and Mail
92% of Respondents Say Young Generations Don't See Hospitality as a Long-Term Career, OysterLink Poll Finds
Los Angeles, California--(Newsfile Corp. - July 23, 2025) - According to a recent poll by hospitality job platform OysterLink, 92% of respondents believe the younger generation lacks awareness about hospitality careers. Younger workers often view hospitality roles as temporary or part-time work, rather than as a legitimate, long-term profession. OysterLink To view an enhanced version of this graphic, please visit: In reality, roles in restaurants, hotels, and tourism can lead to long-term, fulfilling career, but they take time, effort, and resilience to build. "The challenge isn't the lack of opportunity-it's the perception," said Milos Eric, Co-Founder and General Manager at OysterLink. "We need to show that hospitality is more than a side job. It's a profession with growth, stability, and real impact. However, it's also a demanding path that requires real commitment." About OysterLink OysterLink is a job platform dedicated to the restaurant and hospitality industry. We connect restaurants, hotels, and hospitality employers with skilled candidates across the U.S. With job listings like barista in San Francisco or pastry chef jobs in Los Angeles, industry insights, and career resources, OysterLink helps professionals build rewarding careers in the hospitality industry.
Globe and Mail
18 minutes ago
- Globe and Mail
Corrugated Pipe Market Set for Strong CAGR of 6.3 % Growth Amid Infrastructure Boom
According to Coherent Market Insights (CMI), the global corrugated pipe market is estimated to be valued at USD 17,593.8 Mn in 2025 and is expected to reach USD 27,000.9 Mn by 2032, exhibiting a compound annual growth rate (CAGR) of 6.3% from 2025 to 2032. The global corrugated pipe market is experiencing significant growth, driven by rising investments in wastewater management and transportation infrastructure projects across both developed and developing regions. A key market trend is the increasing demand for sustainable infrastructure materials. Modern corrugated pipes, made from steel and plastic, offer enhanced durability and longer lifespans compared to traditional alternatives, further boosting their adoption. Global Corrugated Pipe Market Key Takeaways Global demand for corrugated pipes is slated to increase at a CAGR of 6.3% during the forecast period. PVC corrugated pipes remain the top-selling type, accounting for 37.2% of the global corrugated pipe market share in 2025. Agriculture and horticulture drainage is the most lucrative application for corrugated pipes, generating a market revenue of around USD 6.36 Bn in 2025. North America is expected to lead the global corrugated pipe industry, accounting for a prominent revenue share of 36.3% in 2025. Asia Pacific is set to become a happy hunting ground for corrugated pipe manufacturers during the assessment period. Rise in Infrastructure Development Spurring Market Growth Coherent Market Insights' latest corrugated pipe market research report highlights key factors driving market growth. One such key growth driver is the increasing infrastructure development globally. Rapid urbanization and industrialization are creating demand for efficient drainage, sewage, and cable protection systems. This is putting corrugated pipes into the limelight as they are increasingly used in road construction, underground wiring, and water management systems. Nations like the United States and China are increasingly investing in large infrastructure projects, including bridges, roads, and smart cities. Such developments require durable and efficient drainage systems. Corrugated pipes are widely used in these projects due to their strength and flexibility. According to the U.S. Census Bureau, total construction spending in the United States reached about USD 841 billion during the first five months of 2025. This sustained investment trend is expected to significantly boost the corrugated pipe market growth during the forecast period. Buy this Complete Business Research Report: Raw Material Volatility and Environmental Concerns Limiting Growth The future corrugated pipe market outlook looks promising. However, fluctuating raw material prices and growing environmental concerns may restrain market growth to some extent during the forecast period. Corrugated pipes are mostly made from materials like PVC, polypropylene, and HDPE. These materials are derived from petrochemicals and are therefore subject to the volatility of global oil and gas markets, which can adversely affect production costs and market stability. Moreover, usage of non-biodegradable plastics in corrugated pipes is raising environmental concerns, prompting governments to introduce stringent environmental regulations. These regulations might also limit overall corrugated pipe market demand during the forecast period. Rising Demand from Agriculture Industry Creating Lucrative Growth Opportunities The agriculture industry is expanding steadily due to rising global food demand and increasing adoption of advanced agricultural technologies. This trend is creating lucrative growth opportunities for corrugated pipe companies during the forecast period. Corrugated pipes are increasingly used in agricultural applications like drainage and irrigation systems. This is due to their flexibility, lightweight, and ease of installation. Their growing usage in the agriculture sector is set to boost sales growth. Similarly, increasing government initiatives promoting modern farming practices will uplift corrugated pipe demand. Emerging Corrugated Pipe Market Trends Increasing adoption of corrugated pipes in stormwater management is a key trend shaping the market. Climate change and rising instances of heavy rainfall are driving demand for advanced stormwater management solutions, including corrugated pipes. These pipes are ideal for such systems due to their durability, lightweight nature, and resistance to environmental conditions like corrosion. Rise in smart cities projects is expected to bolster sales of corrugated pipes during the assessment period. These pipes are widely used for drainage systems and cable protection in urban infrastructure. Growing awareness about the benefits of corrugated pipes is also contributing to market expansion. Corrugated pipes are more lightweight, cost-effective, corrosion-resistant, and easy to install compared to traditional piping systems. These advantages are driving their adoption across residential, industrial, and commercial sectors, thereby boosting the market. Expansion of broadband networks, 5G infrastructure, and power grid modernization is driving increased demand for protective piping systems like corrugated pipes. These pipes are widely used to shield underground power cables and fiber optic lines from environmental damage, mechanical stress, and moisture. Another emerging trend in the corrugated pipe market is development of smart pipe technologies. Leading manufacturers of corrugated pipes are integrating sensors and smart monitoring systems for leak detection and improved system performance. Some companies are also focusing on using recycled and bio-based materials to reduce environmental impact. These innovations are expected to create new revenue streams for the corrugated pipe industry in the coming years. Analyst's View 'The global corrugated pipe industry is poised to grow significantly, owing to increasing infrastructure development, expanding usage of corrugated pipes in agriculture, and advancements in material technology,' said Yash Doshi, a senior analyst at CMI. Current Events and Their Impact on the Corrugated Pipe Market Competitor Insights Key companies in the corrugated pipe market report: - Bina Plastic Industries Sdn. Bhd - Pacific Corrugated Company - Dura Life India - Jain Irrigation Systems Ltd. - Fränkische Industrial Pipes Gmbh - Pars Ethylene Kish Co. - Contech Engineered Solutions LLC - JM Eagle Inc. - Crown Pipes - Dutron - Jindal Plast - Jagannath Industries - Shree Darshan Pipes - Mipa Industries - Kuzeyboru Key Developments In May 2025, SIBUR unveiled a new grade of polypropylene called PPI003 EX for the production of corrugated pipes. The new formulation features improved strength characteristics, making it ideal for sewer and drainage infrastructure, where such pipes are commonly used. In April 2024, Ameritex Pipe & Products announced the construction of a new facility at its Conroe, Texas, campus for producing HDPE/PP corrugated plastic pipes. The new facility will help the company address the growing demand for corrugated plastic pipes in the region. Detailed Segmentation- By Type: Polyethylene (PE) Corrugated Pipes Polypropylene (PP) Corrugated Pipes PVC Corrugated Pipes HDPE Corrugated Pipes Others By Applications: Agriculture & Horticulture Drainage Road & Highways Drainage Structural Drainage & Culverts Sewerage & Waste Water Systems Others About Us: Coherent Market Insights leads into data and analytics, audience measurement, consumer behaviors, and market trend analysis. From shorter dispatch to in-depth insights, CMI has exceled in offering research, analytics, and consumer-focused shifts for nearly a decade. With cutting-edge syndicated tools and custom-made research services, we empower businesses to move in the direction of growth. We are multifunctional in our work scope and have 450+ seasoned consultants, analysts, and researchers across 26+ industries spread out in 32+ countries.
