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Scottish Sun
3 days ago
- Scottish Sun
British Gas to give hard-up households up to £1,700 to pay off debts – and you don't even have to be a customer
Read on to find out how you can apply for the grant, plus what other help you can get with your bills HELPING HAND British Gas to give hard-up households up to £1,700 to pay off debts – and you don't even have to be a customer Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) BRITISH Gas is to give thousands of hard-up households up to £1,700 to pay off their debts - and you don't even need to be a customer. The British Gas Energy Trust's Individual and Families Fund is now accepting applications from those struggling with energy debt. Sign up for Scottish Sun newsletter Sign up 1 MN55D5 British Gas and Direct Energy, Centrica have hit the news headlines after losing thousands of customer accounts Credit: Alamy The scheme was set up in 2021 to help households struggling with energy debt. However, unlike other energy supplier grants, the support is available to both British Gas and non-British Gas customers. Energy customers could previously get up to £1,500 in help from the fund, but it recently increased this to £1,700 last winter to help an increasing number of households in debt. Ofgem figures show that energy debt rose to a new high of £4.15billion in the first quarter of 2025. While you don't need to be a British Gas customer to get the grant, not everyone is eligible. There are certain criteria that you need to meet to be considered for the Individual and Families Fund, including: Pre-payment meter customers must have between £50 and £1,700 of energy debt Credit customers must have between £250 and £1,700 of energy debt You live in England, Scotland, or Wales You have not received a grant from the British Gas Energy Trust within the last 2 years You must be seeking a grant to clear an outstanding debt on a current or open gas, electricity or dual fuel energy account. The account must be in your name and relate to your main residence You have received help from a money advice agency within the last six months Customers with energy debts worth more than £1,700 will not be eligible for support through the fund. British Gas Energy Trust boss Jessica Taplin said, 'We're pleased to announce the reopening of our Individuals and Families Fund to both credit and prepayment meter account holders, as we know just how important it is. 'Many households across Britain continue to struggle with high energy costs alongside other financial challenges, and this means we can once again provide vital support, regardless of which energy supplier they're with. Families can get FREE washing machines, fridges and kids' beds or £200 payments this summer – and you can apply now "This fund will help those who need it most get back on stable ground and feel confident in keeping their homes and families warm and safe.' Although British Gas Energy Trust welcomes applications from customers of all energy suppliers, customers from the following companies should seek assistance through their own hardship schemes first: Ovo Energy Next EDF Energy Scottish Power Octopus Energy Utilita If you're rejected by your own energy company's fund, you can apply for the grant at What other suppliers offer Most energy suppliers have a discretionary grant scheme to help support vulnerable customers. Grants vary by supplier, and the exact amount you'll get will depend on your own financial circumstances. These are all the other energy suppliers offering support. EDF Energy EDF's Customer Support Fund provides grants to support vulnerable customers struggling with energy debt. Grants are given to help clear debt and to help fund the provision of essential white goods, such as fridges or cookers. You can apply to the scheme at But before you can apply for funding, you need to seek independent debt advice. You will also need to provide your EDF account number, current debt balance and details of your household finances and vulnerability. Next Customers of Next can apply for cash grants to help with their energy costs. doesn't have established eligibility criteria, but the fund aims to help as many people as possible, and applications from individuals with the greatest needs will be prioritised. You must know your energy account number and provide a recent meter reading to complete your application. As part of your application, you'll also be asked to provide evidence of your circumstances, such as proof of household income or DWP benefit payments. Find out more, including how to apply, by visiting Octopus Energy Octopus Energy offers a range of support, including cash from its Octopus Energy Assist Fund. It could also include loaning a thermal imagery camera to find heat leaks in your home, which you can fix to reduce energy usage and your bill. It also conducts home energy visits to discuss how households can reduce their usage and gives out free electric blankets. Octopus is encouraging all customers to get in contact if they're struggling with their bills. Octo Assist fund is still open for applications, and customers have no deadline for applying. Find out more by visiting ScottishPower ScottishPower has handed out more than £60m in support to customers experiencing difficulties in paying their energy bills, through its Hardship Fund. You could qualify for help from the fund if you receive support from the following benefits: Income-related employment and support allowance Income-based Jobseeker's allowance Income support Housing benefit Universal Credit Tax credits Pension credit savings credit Help could also be available if you have a low household income or if special circumstances, such as illness, have impacted your earnings. To apply you'll first need to sought advice from debt charity Step Change by calling 0800 138 1111. You'll then need to apply for funding through Scottish Power's scheme by visiting If your application is successful, the fund can wipe all or part of your energy debt. Utilita Utilita Giving is Utilita's charity partner and offers grants to vulnerable customers to help clear energy debt. The fund provides grants to wipe or reduce energy debts. However, it's only available to customers on legacy credit meter. To find out more and how to apply, visit Utility Warehouse Utility Warehouse offers financial assistance to customers struggling with their bills. Citizens Advice Plymouth operates the scheme, which also provides Utility Warehouse customers with budgeting advice and benefits assessments. Do you have a money problem that needs sorting? Get in touch by emailing money-sm@ Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories


The Sun
27-07-2025
- The Sun
British Gas send dead man's family a letter demanding payment of a penny
BRITISH Gas sent a dead man's family a letter demanding payment of a penny. Christopher Storer, 65, was found dead in his one-bed flat in March. 4 4 4 His relatives notified the firm and were assured his account had been closed. His sister Margaret, 63, set up a ' redirect ' on her brother's post and was sent the bill for the final penny. She said: 'I opened the letter and I was absolutely furious. "I was staring at it for 15 minutes. 'I couldn't believe what I was reading. "It made me bloody angry and upset.' Margaret, of Hinckley, Leics, added: 'It's ridiculous. "I feel like I haven't had time to mourn my brother because of having to deal with this. 'They make hundreds of millions in profit. "Where is their compassion in chasing a dead man's family for one more penny? How to cut energy costs and get help with FOUR key household bills "How low can anyone go? They knew he was dead. "It felt like a sick joke at his expense.' Margaret said she had complained and was offered £20 compensation. British Gas was asked to comment. When a customer dies, relatives should notify British Gas so they can be removed from its database. But there have been multiple examples of the company, owned by Centrica, continuing to send bills. 4


The Sun
27-07-2025
- The Sun
Last chance to save your home security videos before they're ALL deleted as Ring rival renders 3 popular gadgets useless
HOUSEHOLDS kitted out with a major Ring doorbell rival have been warned their devices will stop working entirely in a matter of days. And all video recordings will be deleted unless you take action immediately. Three gadgets, including a video security camera and a siren, have been discontinued by Hive. The company's home security alarm system, Homeshield, will also cease to function from August 1. Hive - which is owned by British Gas parent company Centrica - started out in 2012. It's mainly known for smart heating as well as smart lighting, both of which are not affected by the upcoming changes. Hive eventually broadened out into smart security. But three years ago bosses decided to step away from security products to focus on "energy-efficient smart-tech" instead. The devices have continued to work since then but the final nail will go into the coffin next week. See the four products being killed off below. Hive View Camera Hive Siren and Keypad Hive Homeshield Hive Video Playback Despite being security-relate products, the Hive Window/Door contact sensors and Hive motion sensors will continue to operate. Ring's flying 'spy drone' that monitors your home in the AIR 'coming 2026' – it stalks burglars & even recharges itself In an email warning sent out to customers recently, Hive said to "download any footage you'd like to keep now". After 11am on August 1 it will be deleted. "It is crucial that you save any required recordings before the cut-off period on the 1st of August 2025," Hive says. "Your data security is important to us, and we take disposal of data seriously. "Therefore, our system will be unable to recover any video footage if you fail to save your recordings before the 1st of August 2025." It also recommends customers "recycle your devices at your local Household Waste Recycling Centre". WHY DOES TECH STOP WORKING? By Jamie Harris, Assistant Technology and Science Editor at The Sun It's annoying when tech and gadgets are discontinued, rendering some - or all - features useless. Fortunately, companies have got better at lengthening how long they support kit. It tends to only happen after quite a few years have passed and the user numbers have dropped quite low. The truth of the matter is, firms have to keep updating and servicing this older tech which costs them money. When there's only a small number of people left using them older gadgets, it's harder to justify the cost. Moreover, new features on things like apps may not work on dated kit. So ultimately, in the end support is dropped for these gadgets so all their energy, money and time can be put into the newer ones.