Hotel workers step in to help small child lured into a stranger's room
Hotel workers jumped into action after they saw a small child lured into a stranger's room over security cameras.
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CBC
4 days ago
- CBC
What you need to know about Uber's new emergency policies
Uber Canada says it's changing its emergency policies after a driver drove off with a sleeping child. CBC's Farrah Merali has details on the incident — and breaks down what people need to know about the company's changes.
CBC
4 days ago
- CBC
Uber Canada says it's changed emergency policies after driver drove away with child
Uber Canada says it has updated its safety protocols for emergency situations after an incident in March where company representatives refused to contact a driver after he drove off with a child. Julia Viscomi said Uber customer support refused to help her or Toronto police contact the driver after he left with her 5-year-old daughter asleep in the backseat in North York, CBC Toronto reported in April. Police ended up finding the child without receiving help from Uber, about an hour and a half after the driver left with her, Viscomi said. "While our standard protocol for serious safety incidents directs that only trained law enforcement should initiate contact with a driver, we recognize that exceptional circumstances, such as the incident on March 10, 2025, may require frontline customer support agents to step in and facilitate communication," Uber Canada said in a statement on Friday. "As a result, we have updated our internal procedures to reflect this important clarification." After the Uber representatives would not contact the driver, Viscomi said she called 911. An officer called Uber to get contact information for the driver but she said a representative for the ride-sharing company refused to provide it — stating the police needed to fill out a form. Uber's guidelines for law enforcement say emergency disclosure requests must be submitted through the company's public safety response portal or by email using its emergency disclosure form. WATCH | Police tracked down child without help from Uber: GTA mom speaks out after an Uber drove away with her 5-year-old daughter 3 months ago Spokesperson Keerthana Rang said the Uber Canada support team followed standard protocols during the incident and advised the rider to contact law enforcement. A Toronto police officer submitted a request through the public safety response portal on the night of the incident, she said in an email to Radio-Canada on Friday. Uber Canada responded with identifying information on the driver, but it took just over an hour for Toronto police to get this information, she said — leading the company to initiate an internal review to review its existing processes and identity opportunities for improvement. Toronto police confirmed in April that they found the child without help from Uber Canada. In Friday's statement, Uber Canada said it has provided Toronto police with a "comprehensive overview of how Uber handles emergency requests." The company said it distributed internal reference materials and spoke at a monthly meeting of senior officers. In-person training schedules with officers about Uber's public safety team and portal have been scheduled for the fall. Uber Canada said it also met with senior leadership from the City of Toronto's municipal licensing and standards division to discuss the incident.
CTV News
25-07-2025
- CTV News
Bystander saves child from drowning at Manitoba beach
RCMP in Portage la Prairie, Man., are reminding the public to keep an eye on their children after a two-year-old boy nearly drowned at Delta Beach a week ago. RCMP were called to the beach at approximately 6:15 p.m. on July 18. When they arrived, EMS had already responded to the scene and were treating the child. According to RCMP, the boy was playing in the water with other children when he suddenly didn't resurface. He was pulled from the water, not breathing. Mounties said a 29-year-old man at the beach saw what was happening and went to help the family. He performed CPR until the child started coughing and stayed with him until EMS arrived. 'If it wasn't for the actions of this man at the beach, the outcome would likely not have been the same,' said Staff Sgt. Darcy Turko with the Portage la Prairie RCMP in a statement. 'We would like to commend and thank this bystander for his quick thinking; his actions helped save a life.' The child will make a complete recovery, RCMP said.
