Verint Celebrates Customer AI Adoption Milestone and Rings Nasdaq Opening Bell
Verint's success in delivering AI value to customers resulted in the company's AI annual recurring revenue (AI ARR) growing 24% in Q1. This marks a milestone of AI ARR representing approximately half of the company's total ARR.
Leading brands are seeing real-world results with Verint AI-powered bots increasing their CX Automation:
Volaris used Verint IVA to achieve a 70% reduction in cost per interaction, handle 3x the call volume in contact centers and increase its customer satisfaction score (CSAT) by 30% across five million annual customer interactions.
BT Group leveraged Verint Agent Copilot Bots to enhance its customer experience (CX) and employee experience (EX) across 4,500 agents as well as increase revenue.
"We are thrilled to commemorate Verint's success in delivering real-world AI business outcomes to brands through ringing the Nasdaq opening bell,' said Verint's CEO, Dan Bodner. 'Our customers consistently report how Verint's AI-powered bots drive real results in automating CX workflows, further solidifying our position as the CX Automation leader.'
Learn more about how Verint solutions provide tangible AI business outcomes, now.
About Verint
Verint ® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at Verint.com.
This press release contains 'forward-looking statements,' including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
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