Train damaged and stuck after hitting tree
Southeastern said one of its trains was "unable to move" after the incident in Wye, near Ashford.
The rail operator added it had begun running a replacement bus service between Canterbury West and Ashford stations as trains were unable to use the line.
The BBC understands no injuries have been reported.
Network Rail said it was "working as quickly as we can" to reopen the line.
Southeastern said a rescue train had travelled to the incident to take passengers onboard to Ashford, and that it expected disruption to continue until at least 14:30 BST.
The collision occurred at about 10:30.
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