Man charged over crossbow incident at Glasgow hospital
NHS Greater Glasgow and Clyde said the hospital's atrium had been closed for a short time and traffic around the hospital had been temporarily diverted.A spokesperson said: "There was no disruption to any of our services".
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Daily Mail
6 minutes ago
- Daily Mail
Ryanair is forced to apologise after telling widow her dead husband would have to apply for £827 refund
A widow was left in tears when Ryanair refused to refund her dead husband's £827 flights - telling her he needed to complain from beyond the grave. Yvonne Shields' husband Colin Shields booked his flights to Venice, Italy, last year and was meant to fly out in September to represent Scotland at a powerchair football match. Colin was tetraplegic after he had an accident 14 years ago and needed two essential carers to accompany him on the flight, whose tickets he paid for. But when Colin tragically passed away due to brain bleed in April 2025, Yvonne contacted Ryanair customer support to notify them and request a refund. The 44-year-old said she was told she could not get a refund for the carers' tickets as it was against Ryanair's policy despite Colin having paid for them. She was promised a refund of only £258 for his ticket but claims she has not even received that either, adding: 'It's so upsetting and trivial.' When Yvonne got back in touch to chase the refund, she was reportedly told they could not disclose any information unless they speak to the original booker - despite being informed the 'booker is dead'. The mother said she even provided Ryanair with Colin's death certificate and proof that she is the will executor, but they still refused to speak with her and ended the chat. Ryanair have since apologised for the ordeal and said that she was 'regrettably incorrectly advised wrongly' by their customer service agent. Yvonne, from Glasgow, Scotland, explained: 'They said there's nothing else we can help you with and ended the chat.' She said the lack of empathy and understanding from Ryanair is frustrating and caused her to burst into tears. The mother-of-two said it is a lot for her to deal with while also handling grief and feels like she is 'bashing her head on a brick wall.' Yvonne added: 'I burst into tears because I have quite a lot to deal with right now since Colin passed. It's a lot. 'It's not like you're getting this clean slate to start again. I constantly have to deal with things. 'I've got two kids as well, 14 and 17, and it's dealing with their emotions as well. 'The fact they're not even giving me the money back is infuriating. It's like bashing your head on a brick wall. They're trying to speak to someone that isn't here, it's an unreasonable request. 'It's frustrating, it's devastating, you feel like you're nothing. We've dealt with so much because of his disability. Things are always that little bit tougher, harder.' Colin was paralysed from the chest down after an accident in 2010 and developed a condition called autonomic dysreflexia, which meant his blood pressure could soar and cause a stroke if not treated - which is what led to his brain bleed. Yvonne said: 'Colin had an accident 14 years ago, a month before our youngest was born. It's just constant battling and I feel tired, I feel drained, sometimes I want to just ignore it but my sister says 'you're not ignoring this, they stole from you.' 'It's the lack of empathy, lack of understanding, it's not a bog-standard person going on a flight, it's a disabled person. 'If you had a family member who died, surely you would think it's all cancelled.' A Ryanair spokesperson said: 'Mr Shields was due to travel from Edinburgh to Venice on September 16, 2025, but passed away prior to this flight. 'Mrs Shields attempted to submit a refund request on April 26 and was advised to submit a death certificate and proof of executorship. 'On June 30, Mrs Shields was informed that a refund (£257.58) was issued and was regrettably incorrectly advised by a customer service agent who wrongly believed that the other two passengers on the booking were not entitled to a refund. 'Our Customer Service Department would be happy to further assist this passenger to correct this customer service agent's error and assist this passenger with their refund.' Ryanair admitted the customer service agent also incorrectly informed Yvonne that the refund of £257.58 would be sent to her husband's Ryanair wallet, instead of the card used to pay for the booking.
BBC News
33 minutes ago
- BBC News
Buntingford memorial unveiled to 'valiant' police dog Finn
A bronze statue has been unveiled to honour the memory of a police dog who saved his handler's shepherd Finn suffered near-fatal injuries in 2016 when he confronted an armed suspect in Stevenage, Hertfordshire, while protecting his handler, PC Dave Wardell - now retired - was stabbed, but maintained that without Police Dog Finn's intervention, he could have been more seriously wounded.A Thin Blue Paw Foundation fundraising campaign raised £40,000 in 72 hours to pay for his statue. It was unveiled in Buntingford, Hertfordshire, on Sunday. "It was incredibly humbling when I found out that the foundation wanted to create a memorial in his honour and I was absolutely staggered by the response that the fundraiser had from the public," said Mr Wardell. "It goes to show how many people were touched by Finn's story."When his attacker was only charged with criminal damage, Mr Wardell campaigned for Finn's Law, calling for legal protection for service legislation was passed in 2019, as the Animal Welfare (Service Animals) BillFinn recovered from his injuries and continued working briefly, before he retired. He died in 2023 at the age of 14 and the memorial was unveiled on the second anniversary of his death. Thin Blue Paw chairman Kieran Stanbridge said Finn captured "the hearts of the nation".The charity rehabilitates, protects and celebrates both serving and retired police police dogs do not receive financial support from the force they served with meaning their ex-handler or new owner has responsibility for their care and vet bills. "Finn was one of the most decorated police dogs in our history and not only served his community valiantly and loyally during his career, but put his life on the line to save Dave during a violent and dangerous incident," Mr Stanbridge said. "We felt he needed to be remembered and honoured appropriately and we're proud to have raised the funds to pay for this beautiful memorial in his memory. "We also hope it will become a place of reflection and dedication for all police dogs, both past and present."The 80kg (176lb) sculpture of Finn was created by specialist animal sculptor Suzie Marsh and took 11 months to create. "I was delighted and honoured to be chosen for this project and feel the result is a fitting memorial to a well-loved, brave and special dog," she said. Follow Beds, Herts and Bucks news on BBC Sounds, Facebook, Instagram and X.
The Independent
35 minutes ago
- The Independent
Girl suffers life-changing injuries after freak accident at funfair
An 18-year-old woman suffered potentially life-changing injuries after her hair reportedly became caught in a funfair ride. The incident occurred at the Netley Marsh Steam and Craft show in Hampshire shortly before 11pm on Saturday, 26 July. A nurse described the injury as a 'degloving incident', where three-quarters of the girl's scalp was reportedly ripped off. Emergency services attended, and the woman was taken to hospital for treatment. Police are investigating the incident and are liaising with the Health and Safety Executive, while show organisers are cooperating with authorities.
