IntelePeer Joins Henry Schein One API Exchange as an Authorized Integration Vendor
'We're thrilled to become part of the Henry Schein One API Exchange,' said IntelePeer CEO, Frank Fawzi. 'Just one missed appointment a day can cost a dental practice tens of thousands of dollars a year, a loss that's easily avoidable with AI and automation, while also negatively impacting the operational efficiency of that practice. This partnership allows IntelePeer to deliver solutions that enhance its patient communications and overall practice efficiency while integrating smoothly with Dentrix Ascend. We're committed to providing turnkey AI solutions that automate patient interactions which gives dental teams the ability to focus more on patient care.'
As part of the API Exchange, IntelePeer joins a growing network of trusted vendors working together to make dental practices more efficient and successful. The API program gives practices the flexibility to personalize their technology, so they can build the perfect business workflow for their unique needs. As an authorized integrated vendor, IntelePeer ensures easy integration while maintaining high standards of patient data privacy and security, providing practices with a solution that helps protect data while keeping everything working effortlessly together.
'At Henry Schein One, we're not just simplifying workflows, we're architecting the future of dental,' said Alan Rencher, Chief Technology Officer, Henry Schein One. 'We understand that dental teams thrive when empowered by seamlessly integrated technology. Welcoming IntelePeer to our API Exchange marks an exciting step forward. Our Exchange isn't just an API platform; it's a dynamic ecosystem, the most robust engine of innovation in dentistry. We've curated a trusted network of premier technology partners to promote not just security, but also intuitive simplicity and unparalleled functionality. Together, we're enabling practices to move beyond mere efficiency, to unlock their full potential, allowing them to dedicate themselves to what truly matters: elevating patient care.'
IntelePeer's SmartAgent solution automates inbound interactions for medical practices and dental offices helping them quickly and easily streamline front office responsibilities and empower self-service communications for a much faster ROI. It allows dental providers to manage spikes in call capacity and engage patients with conversational AI appointment management and reminders. This reduces front office or contact center costs while optimizing schedules and revenues and adhering to strict compliance measures. SmartOffice offers multi-facility practices unparalleled automation and enhanced interaction resolution. It allows for routine patient interactions to be addressed without the need for human intervention, giving staff time back to focus on more complex patient needs.
To learn more about IntelePeer, visit: www.intelepeer.ai.
IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, enhance the customer experience, and accelerate return on investment. Our comprehensive conversational AI platform integrates effortlessly with existing business software and infrastructure, automating complex processes with ease and delivering engaging, human-like interactions that foster valuable outcomes and insights. With a vendor-neutral approach, IntelePeer harnesses cutting-edge AI and analytics, empowering businesses to proactively address potential challenges while ensuring contextual continuity across all channels throughout the customer journey.
Sr. Director, Public Relations
SOURCE: IntelePeer
Copyright Business Wire 2025.
PUB: 03/31/2025 09:30 AM/DISC: 03/31/2025 09:30 AM
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Forbes
20-06-2025
- Forbes
AI Earbuds 2025
This article was created in partnership with viaim to highlight the RecDot AI earbuds with wireless recording. These lightweight earbuds deliver real-time transcription and translation, premium noise cancellation and more. Professionals across industries today are tasked with collaborating seamlessly and efficiently, often bridging language barriers and time zones. To help address the demands of a modern workplace centered around meetings, viaim leverages artificial intelligence in its expanding suite of smart office devices including the NoteKit (a desktop meeting assistant) and the upcoming OpenNote (open-ear AI earbuds). The brand's flagship product—the viaim RecDot AI earbuds—are pocket-size tools with features designed to help you work smarter, enhance your focus and improve your communication, whether your job is in-person, hybrid, remote or you're constantly traveling. Besides offering hi-res audio and active noise cancellation, these AI earbuds record meetings so you can fully concentrate on the discussion. They can also transcribe audio into 16 languages and translate it into 15 languages in real time, enabling seamless multilingual discourse in international business settings. Audio transcription turns lengthy meetings into easy-to-read documents, while AI analysis converts those documents into concise summaries and straightforward to-do lists for actionable next steps. While the earbuds typically cost $249, they're currently on sale for 15% off ($211.65) for a limited time. Read on to learn about why the viaim RecDot AI earbuds may be useful for you, your colleagues and your career. The viaim RecDot AI Earbuds offer premium noise reduction, dual-device connectivity and more. viaim The RecDot AI earbuds can record in-person and virtual meetings in crisp, clear audio, as well as convert speech into text to eliminate the need for taking notes. Simply wear them in your ears or leave them out in the carrying case, press the red button on the inside of the case to begin recording and press pause when the meeting is complete. The audio is stored directly on the earbuds, but you can also view the transcribed text live on the viaim app (free with up to 600 minutes of transcription per month). The pickup range is up to 23 feet, which is ideal for capturing sound in small or medium-size conference rooms if you're meeting in an office. For phone and video calls, the earbuds' 48dB noise reduction helps minimize distractions—especially if you're working in a loud public setting or you're in transit (select from three noise-cancellation modes, depending on your environment). Plus, if you like to think out loud in between meetings, you can use the earbuds to self-record and store your insights for future use. Not only do the RecDot AI earbuds sync seamlessly with your laptop, tablet or smartphone via Bluetooth, but you can connect them to two devices at once for multiscreen efficiency and to ensure you can view the transcript in both places later. To connect to a device for the first time, place both earbuds in the case, slide it open and long-press the multifunction button on the rear of the case until the indicator light flashes. If you need to switch off between devices, you can do so manually or enable automatic switching. Whether you're a journalist conducting an interview with someone who speaks a different language or a professional who works with people across the globe, the viaim RecDot AI earbuds' translation capability can be a useful tool in breaking down language barriers. The earbuds can currently live-translate audio from 15 languages, which appear as live English subtitles in the viaim app (options include Mandarin, Japanese, Spanish, French, German, Arabic and more). The device can also distinguish between individual speakers, assigning blocks of text to each person so it's very clear who said what during the session. Once you've recorded a meeting, interview or presentation, you can use the earbuds' AI-powered Meeting Assistant to simplify next steps. This tool analyzes the transcript, extracting key points to create a concise summary and generate a straightforward to-do list in seconds. If you're a student, the Meeting Assistant can help consolidate long lectures into the key learnings you need to complete your assignments. The RecDot AI earbuds take only 40 minutes to fully charge in the carrying case (if you're in a rush, you can charge for 20 minutes to reach 70% battery, which enables up to six hours of use). After a full charge, they'll last nine hours out of the case and up to 36 hours in the case. The earbuds come with both a charging cable and USB-C cable. The viaim RecDot AI earbuds last 9 hours out of the case on a single charge. viaim While they're a relatively new technology, a handful of companies have released iterations of AI earbuds. These devices convert audio and live speech into text—translating it into the user's target language if needed—to enable cross-language communication and instant transcription. AI earbuds can be a useful tool for professionals attending meetings or conferences or conducting interviews, as well as students who are looking to record lectures and class discussions. AI earbuds work by using a microphone to capture speech, which is then converted into a digital signal in the form of an audio wave. AI processes these files through a large language model, converting the audio from speech to text, also known as transcription. The text file can then be translated into a number of other languages. Some AI earbuds, like the viaim RecDot, can also analyze, summarize and distill lengthy transcriptions into summaries and actionable to-do lists.
Business Wire
28-05-2025
- Business Wire
Jefferson Dental & Orthodontics Selects IntelePeer's Conversational AI Platform to Revolutionize Patient Communications
BUSINESS WIRE)--IntelePeer, a leading, end-to-end conversational AI platform provider for Dental Service Organizations (DSOs), today announced that Jefferson Dental & Orthodontics has selected its conversational AI platform to transform patient engagement and streamline operations across its 70+ locations. The win reinforces IntelePeer as the go-to provider for DSOs, delivering unparalleled speed-to-value, scalability, and measurable business impact. By leveraging IntelePeer's suite of automation solutions—including SmartAgent, SmartEngage, and SmartAnalytics—Jefferson Dental is streamlining the patient journey and addressing critical communication challenges by reducing missed calls and delivering seamless appointment management across voice, text, and digital channels. Through this deployment, Jefferson Dental automated 67% of its primary use cases within just 45 days—a major milestone made possible by IntelePeer's AI Hub and its agentic AI capabilities. 'Our conversational AI platform and AI Hub are transforming how DSOs like Jefferson Dental engage with their patients, drive revenue, and reduce costs,' said Frank Fawzi, CEO of IntelePeer. 'Our purpose-built solutions for dental organizations are driving real business outcomes—reducing missed calls, enhancing patient access, and optimizing labor costs. The work we've done for Jefferson Dental is a testament to the power of our platform to deliver outcomes in days, not months and we're proud to partner with them and support their mission to deliver a best-in-class patient experience.' The cornerstone of IntelePeer's platform is its SmartAgent and SmartOffice solutions that enable medical practices and DSOs like Jefferson Dental to rapidly develop, test, and deploy agentic AI agents capable of handling complex, dynamic conversations with self-service rates of over 90%. With built-in analytics and decision logic, Jefferson Dental now benefits from seamless and improved patient interactions, reduced overhead, and faster appointment conversions. 'IntelePeer's platform allowed us to quickly and easily deploy sophisticated patient engagement solutions that delivered immediate results,' said Geoff Wayne, CEO at Jefferson Dental & Orthodontics. 'Their flexibility, partnership approach, and rapid proof of value set them apart from other vendors. They were able to demonstrate immediate value in just weeks and worked with us on scaling quickly to meet our needs. We're confident this partnership with IntelePeer will dramatically improve how we connect with and serve our patients.' This partnership marks another significant milestone in IntelePeer's continued momentum in the DSO sector, demonstrating its leadership and ability to quickly deliver measurable value with integrations across a variety of practice management systems (PMS) and electronic health records (EHR) platforms. Highlighting IntelePeer's growing footprint across the dental market, the partnership reaffirms its ability to deliver agentic AI solutions for DSOs looking to scale smarter, faster, and more efficiently. To learn more about IntelePeer, visit: About Jefferson Dental & Orthodontics Jefferson Dental & Orthodontics (JDO) is one of the largest dental service organizations in the Texas with over a half-century of business success and leadership in Texas. We offer a full line of high-quality, affordable general, specialty, cosmetic dental and orthodontic services to more than 200,000 patients annually at a network of over 60 offices in Dallas, Fort Worth, Houston, Austin, and San Antonio. We offer ongoing hands-on experience and strategic mentoring for career development. Jefferson Dental & Orthodontics offers clear career path opportunities for both dentists and team members to advance their career and improve their lives. About IntelePeer IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer's Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.
Yahoo
19-05-2025
- Yahoo
IntelePeer Introduces Next Generation Agentic AI
-- It's now faster and easier to develop, test and deploy agentic AI solutions -- DANIA BEACH, Fla., May 19, 2025--(BUSINESS WIRE)--IntelePeer, a leading, end-to-end conversational AI platform provider, has introduced next generation agentic AI capabilities that can be delivered from the IntelePeer AI Hub. With advanced conversational capabilities, IntelePeer's new release of its AI Hub lets users quickly build, test and implement agentic AI solutions, reducing time-to-market and simplifying deployment with an enterprise-grade voice AI solution. IntelePeer's next generation agentic AI is capable of completing complex tasks and achieving self-serve rates of 90%+ with no to minimal human intervention. Coupled with IntelePeer's next generation voice capabilities and SmartAnalytics, the AI Hub sets a new standard for how organizations can deploy voice-enabled agentic AI at scale. "The incorporation of next generation agentic AI into our AI Hub marks a major step forward for how IntelePeer delivers engaging and life-like conversational AI agents to our customers," commented IntelePeer CEO, Frank Fawzi. "As the market seeks solutions that go beyond basic informational requests and limited FAQs, the AI Hub addresses the growing demand for robust, flexible conversational AI agents that deliver tangible business outcomes and reduce operational costs while improving customer satisfaction. When creating this improved version of agentic AI, our team took a holistic approach to ensure we stand apart from the fragmented solutions on the market today with integrated voice capabilities and end-to-end analytics that other providers can't deliver on." IntelePeer's next generation agentic AI taps into the power of the company's full-stack platform with its proprietary voice network seamlessly connecting AI and live agents. When working in tandem with IntelePeer's SmartAnalytics solution, customers have a comprehensive view of every interaction—letting businesses spot friction points, optimize conversations, and continuously improve outcomes. Other benefits include: Cost savings and efficiency: Automate repetitive customer interactions and support high volumes of inquiries, reducing overhead and wait times. Improved customer experience: Deliver intelligent, personalized interactions that adapt to each user's context. IntelePeer's conversational AI Hub is designed to handle complex customer queries with minimal human intervention. Leveraging advanced workflows with enforced policy guardrails, agentic AI engages with callers to address and resolve queries efficiently. New features include more sophisticated context handling and AI-driven task management and decision logic. Additional enhancements include: Faster to build and implement agentic AI agents: develop, test and deploy AI agents more quickly than previous generations, reducing time-to-market. Improved accuracy with interaction handling: advanced language and process understanding ensures AI agents can reliably interpret and resolve the most complex interactions. Dynamic, goal-oriented adaptation: AI agents continuously adapt to user behavior and steers the conversation to successful outcomes, delivering more effective, personalized experiences. "IntelePeer's AI Hub is raising the bar with its ability to rapidly deploy agentic AI solutions that are both scalable and deeply integrated. The addition of autonomous task management and SmartAnalytics provides brands with the tools to understand, optimize, and continually refine customer interactions—delivering real, and real-time, business value," commented Ian Jacobs, Vice President and Lead Analyst, Opus Research. "IntelePeer has a rich legacy of innovation and our commitment to harness the latest AI technologies ensures that we're delivering outcomes-based solutions that deliver immediate and measurable ROI for our customers. With customer expectations rapidly evolving, wanting quicker resolutions and more intuitive self-service capabilities and experiences, it's no wonder we're rapidly becoming the go-to platform for full stack enterprise-scale conversational AI solutions," concluded Fawzi. About IntelePeerIntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve the customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer's Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone. View source version on Contacts IntelePeer Contact: Paula RiveraSr. Director, Public (720) 889-9135privera@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
