AIB rolls out Microsoft Copilot to 10,000 employees
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The roll out will embed AI into everyday tools like Outlook, Word, Excel, Teams, and PowerPoint.
To extend these capabilities further, AIB's AI Centre of Excellence is also using Copilot Studio to develop tailored AI solutions — for example, enabling teams to synthesise customer insights from complex data sources to support faster, more informed decision-making.
In addition, AIB is planning to introduce a secure, AI coding tool for its engineering teams to speed up software development with GitHub Copilot.
The bank will also promote peer learning by encouraging the sharing of insights and experiences/
AIB says it will maintain a continuous dialogue with the Financial Services Union on the impact of AI on the workforce.
AIB's chief technology officer Graham Fagan, says: 'At AIB, we see responsible AI as having a transformative effect on the experience of our customers and the empowerment of our colleagues. We've been exploring its potential with our employees through collaboration and testing, and now we're scaling it across the organisation to deliver smarter, faster, and more meaningful outcomes for our customers and our people."
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