Latest news with #GrahamFagan
RTÉ News
3 days ago
- Business
- RTÉ News
AIB announces AI rollout for bank staff
AIB and Microsoft Ireland have announced the rollout of a suite of artificial intelligence (AI) capabilities across the bank. The move will see the widespread deployment of Microsoft 365 Copilot to the vast majority of AIB employees. The bank said the rollout would reduce time spent on repetitive tasks, freeing up staff for higher-value work. "At AIB, we see responsible AI as having a transformative effect on the experience of our customers and the empowerment of our colleagues," said AIB's Chief Technology Officer Graham Fagan. "We've been exploring its potential with our employees through collaboration and testing, and now we're scaling it across the organisation to deliver smarter, faster, and more meaningful outcomes for our customers and our people," Mr Fagan said. The Financial Services Union (FSU) said the AI rollout had been announced without an agreed approach between the bank and the Union. "The FSU has submitted a draft AI specific agreement to AIB management with the aim of agreeing a negotiated agreement on AI and build on previous commitments from the bank on this fundamental issue for bank workers," said John O'Connell, General Secretary of the FSU. "The FSU has recently agreed an AI specific agreement with Bank of Ireland, and it was our expectation that a similar agreement could be reached with AIB," Mr O'Connell said. AIB said it remains committed to engagement with the FSU on the continued implementation of AI capabilities. "AIB and the FSU have a comprehensive agreement on consultation and change, called the Foley Agreement," an AIB spokesperson said. "In line with the existing commitments in the Foley Agreement, the Bank and the FSU have agreed, as part of our 2025 pay agreement, to consultation and engagement as any potential changes from the introduction of AI become apparent." "We are committed to both agreements and are implementing them both through early and comprehensive consultation with the FSU on this initiative and we will continue to do this," AIB said. Last month, the chief executive of AIB Colin Hunt took part in a panel discussion at a Bloomberg event in Dublin. Asked what impact AI will have on staffing numbers at the bank over the next five years, Mr Hunt said it may lead to a small reduction in net headcount. "I do think that there are certain manual processes that we do now that will be done by AI in the future, and probably net headcount will be broadly stable with a slight downward bias maybe," Mr Hunt said.
Finextra
3 days ago
- Business
- Finextra
AIB rolls out Microsoft Copilot to 10,000 employees
Irish lender AIB is deploying Microsoft Copilot to provide 100,000 staff with access to enterprise-grade AI tools. 0 The roll out will embed AI into everyday tools like Outlook, Word, Excel, Teams, and PowerPoint. To extend these capabilities further, AIB's AI Centre of Excellence is also using Copilot Studio to develop tailored AI solutions — for example, enabling teams to synthesise customer insights from complex data sources to support faster, more informed decision-making. In addition, AIB is planning to introduce a secure, AI coding tool for its engineering teams to speed up software development with GitHub Copilot. The bank will also promote peer learning by encouraging the sharing of insights and experiences/ AIB says it will maintain a continuous dialogue with the Financial Services Union on the impact of AI on the workforce. AIB's chief technology officer Graham Fagan, says: 'At AIB, we see responsible AI as having a transformative effect on the experience of our customers and the empowerment of our colleagues. We've been exploring its potential with our employees through collaboration and testing, and now we're scaling it across the organisation to deliver smarter, faster, and more meaningful outcomes for our customers and our people."
Irish Times
4 days ago
- Business
- Irish Times
AIB pushes ahead with AI adoption
AIB has begun a wider roll-out of artificial intelligence (AI) tools to its workforce, partnering with tech giant Microsoft to drive innovation at the bank. But the new tools will not have access to customer data or systems, the bank said. Instead, the AI-powered tools are intended to take over repetitive tasks for staff, allowing them to concentrate on more specialised work. The capabilities are being extended to Microsoft productivity tools used by staff such as Outlook, Word, Excel, Teams, and PowerPoint, and coding tool Github. The majority of the company's 10,000-strong workforce will have access to the technology, AIB said. 'We started the journey well over 12 months ago, where we had a model pilot of about 70 people in the organisation, a representative group,' explained AIB's chief technology officer Graham Fagan. 'We took a lot of learnings from that and built the group up to 1,000 people that properly represented the different teams across the organisation. The findings from that has brought us to this point now, where we're scaling it.' READ MORE AIB has become one of the frontrunners in embracing AI in Ireland's banking industry. Last year, it introduced a conversational assistant, called Abi, to customers to help with everyday banking questions across its phone and online banking systems. It also established of a centre of excellence for AI to explore how it could be used within the business. As part of that, the bank is using Copilot Studio to develop tailored AI solutions for the bank, such as enabling teams to rapidly synthesise customer insights from complex data sources to support faster, more informed decision-making. The bank is planning to introduce a secure, enterprise-grade AI coding tool with GitHub Copilot, enabling it to speed up software development. 'We'll keep our finger on the pulse with regards to global development,' Mr Fagan said. AI has become increasingly accessible to companies and their workers, with use of the technology surging in recent months. 'AIB is pioneering the adoption of AI in the Irish financial services sector, and we're proud to support them on this transformative journey,' said Catherine Doyle, General Manager, Microsoft Ireland. 'This strategic relationship, built over many years, reflects a shared commitment to innovation, trust, and responsible AI.' Research published by Microsoft and Trinity College Dublin predicts AI will add up to €250 billion to Ireland's economy by 2035. But there are concerns over the impact of the technology on the wider jobs market, as the technology takes over tasks that may have previously been performed by people. AIB said it remains committed to engagement with the Financial Services Union on the continued implementation of AI capabilities. The FSU has called on AIB to sign up to an agreed approach with the union on AI adoption, similar to one it has with Bank of Ireland. 'AI is advancing at a rapid pace. It is vital that unions, employers, regulators and legislators work together to ensure a fair and transparent implementation program,' FSU secretary general John O'Connell said.
Yahoo
10-04-2025
- Business
- Yahoo
Irish lender AIB extends alliance with Infosys
AIB, a financial services provider headquartered in Dublin, Ireland, has expanded its partnership with Indian IT firm Infosys. This extension builds on a decade of cooperation between the two organisations. The expanded alliance will aid AIB in expediting its digital transformation goals. Infosys is set to assist AIB through continued application development and maintenance services. These services will draw on specialist knowledge, 'agile' methodologies, and artificial intelligence-based tools, the tech vendor said in a statement. The collaboration is aimed at streamlining operations and fostering technological innovation. Infosys executive vice-president and Banking & Financial Services global head Dennis Gada said: 'Our expanded collaboration with AIB marks a significant milestone in Infosys' journey in Ireland. 'By leveraging our global digital engineering teams and proven track record in delivery and innovation, we will enable AIB to continue to accelerate their business and technology transformation, strongly positioning them for success in a rapidly evolving banking environment. 'We are committed to fostering a strong relationship, nurturing talent, and contributing to Ireland's thriving tech ecosystem, while delivering impactful outcomes for AIB.' AIB intends to use the support to boost efficiency and refine agile approaches within its operations. This will help the bank to innovate more rapidly and continue delivering value to its stakeholders. With around 3.35 million customers across Ireland and the UK, AIB provides a wide range of banking services. Its operations cover personal, business, and corporate banking, alongside mobile payments and card processing. AIB Group chief technology officer Graham Fagan said: 'This extended collaboration with Infosys aligns strongly with our vision to progressively modernise our technology and data capabilities to deliver the best outcomes for our customers and further accelerate our transformation. 'By combining our collective expertise and experience, we will deliver on our customer-first commitment and enhance operational efficiency and resilience. 'Infosys has been a trusted innovation partner, and we are excited about this next chapter in our collaboration as we work together to ensure AIB remains at the forefront of digital transformation in the Irish banking industry.' "Irish lender AIB extends alliance with Infosys" was originally created and published by Retail Banker International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Sign in to access your portfolio
