logo
Over 120 flights disrupted by UK tech glitch

Over 120 flights disrupted by UK tech glitch

Business Times2 days ago
[LONDON] Scores of flights to and from UK airports were cancelled on Wednesday due to a technical glitch, according to the air traffic control service, prompting anger from airline chiefs.
The number of aircraft in London's air space was limited by the service, known as NATS, as a result of a technical issue which was quickly resolved.
Airports including London's Heathrow and Gatwick and Edinburgh were affected. Heathrow is Europe's busiest air hub.
There were 67 departures and 55 arrivals cancelled as of 7.30 pm (1830 GMT) while a number of flights were also diverted, according to aviation analytics firm Cirium.
In 2023, NATS suffered the country's worst systems failure in almost 10 years, stranding thousands of passengers.
Airline chiefs reacted angrily to the cancellations which came at the peak of the UK summer holiday travel season.
BT in your inbox
Start and end each day with the latest news stories and analyses delivered straight to your inbox.
Sign Up
Sign Up
Ryanair COO Neal McMahon called for NATS's chief executive Martin Rolfe to resign over the failure.
'It is outrageous that passengers are once again being hit with delays and disruption,' said McMahon.
'It is clear that no lessons have been learnt since the August 2023 NATS system outage.'
EasyJet COO David Morgan said it was 'extremely disappointing' to again see a failure 'causing disruption to our customers at this busy and important time of year for travel'.
'While our priority today is supporting our customers, we will want to understand from NATS what steps they are taking to ensure issues don't continue,' he added.
A Department for Transport spokesperson said it was 'working closely' with NATS to understand the cause of the glitch and the 'implications for the resilience systems in place'.
The 'technical issue' responsible for the disruption was at the service's control centre in Swanwick in south-west England, it said.
It first announced problems at around 4.00 pm (1500 GMT) and in an update an hour later said systems were fully operational and that departures had resumed at all airports. AFP
Orange background

Try Our AI Features

Explore what Daily8 AI can do for you:

Comments

No comments yet...

Related Articles

Singapore average room rate dips in Q2 despite slightly higher tourist arrivals
Singapore average room rate dips in Q2 despite slightly higher tourist arrivals

Business Times

timea day ago

  • Business Times

Singapore average room rate dips in Q2 despite slightly higher tourist arrivals

[SINGAPORE] Hotel rates and occupancy for the second quarter of 2025 fell on a yearly basis, even as the number of international arrivals picked up slightly, Singapore Tourism board (STB) data showed on Thursday (Jul 31). But overall room revenue grew marginally. In Q2, Singapore hotels posted an average room rate (ARR) of S$263.83, down 1.1 per cent from the year-ago period's S$266.89. The highest ARR within the quarter was recorded in May – when Lady Gaga performed four shows at the National Stadium, marking her only concert stop in Asia on her Mayhem Ball tour – at S$267.98. But this still marked a year-on-year fall, down 1.1 per cent from May 2024's S$270.90. The May 2025 ARR was also only a touch higher than April's S$265.77 and June's S$257.27, both of which were down 1.2 per cent year on year. Other hotel industry indicators also dipped on a yearly basis. BT in your inbox Start and end each day with the latest news stories and analyses delivered straight to your inbox. Sign Up Sign Up Revenue per available room (RevPAR) fell 1.7 per cent to S$205.15, from S$208.77 in Q2 2024. Year-on-year declines were recorded across April, May and June. Singapore hotels' average occupancy rate stood at 77.76 per cent in Q2 2025, down from 78.22 per cent in the year-ago quarter – though this was dragged largely by June, as April and May marked marginal improvements in average occupancy rates. Overall room revenue gained 0.6 per cent on the year to S$1.22 billion in Q2 2025, from S$1.21 billion. April and May 2025 reported slightly higher room revenues year on year, but June takings were lower. Across all measures, May was the best-performing month in the quarter. The hotel data came as international visitor arrivals (IVA) rose 4 per cent year on year to 4.02 million in Q2 2025, from 3.87 million visitors in Q2 2024. This was led by a 7.6 per cent jump in IVA in May to 1.37 million tourists, followed by April's 4.5 per cent increase to 1.4 million. In contrast, June 2025 had a 0.3 per cent slip in tourist arrivals to 1.25 million. China remained the top IVA source in the quarter, with 646,699 tourists, though this was down 2.1 per cent year on year. The other top source countries in Q2 2025 were Indonesia (640,279), India (385,788), Malaysia (321,909) and Australia (297,878). The number of visitors from these four locations increased year on year, with Malaysia and Australia recording double-digit growth. An STB spokesperson noted that Malaysia recorded the highest IVA growth in June, at nearly 21 per cent. 'This strong performance was boosted by Malaysia's school holiday period, which fell later this year,' the spokesperson said. This holiday spanned May 29 to Jun 9, compared with May 25 to Jun 2 last year. June 2025 also had long weekends due to public holidays, including the Malaysian king's birthday on Jun 2 and Hari Raya Haji on Jun 7, 'while overall outbound travel was supported by robust economic indicators and a stable ringgit', the spokesperson said. 'The growth also reflects our regional office's efforts to promote Singapore, such as a collaboration with global fintech company Wise in May 2025 to encourage Malaysians to do more and spend more in Singapore,' the spokesperson added. Stepping down quarter on quarter Sequentially, hotel and arrivals data worsened for the quarter as a whole. At S$263.83, ARR in Q2 2025 was lower than the S$272.92 in Q1. Room revenue, at S$1.22 billion, was down slightly from the preceding quarter's S$1.28 billion. RevPAR fell quarter on quarter to S$205.15, from S$219.84. Occupancy, at 77.76 per cent, fell short of Q1 2025's 80.55 per cent. The 4.02 million IVA recorded in Q2 was also lower than the 4.31 million posted in Q1. Looking ahead, the STB spokesperson pointed to 'more exciting offerings', including the opening of Resorts World Sentosa's Singapore Oceanarium , as well as familiar events such as the Formula 1 night race. These are on top of other upcoming concerts as well as meetings, incentives, conventions and exhibitions events. For the full year, STB expects to receive 17 million to 18.5 million international visitors, contributing S$29 billion to S$30.5 billion in tourism spending.

UK airports disrupted by radar fault in air traffic control system, World News
UK airports disrupted by radar fault in air traffic control system, World News

AsiaOne

time2 days ago

  • AsiaOne

UK airports disrupted by radar fault in air traffic control system, World News

LONDON — A radar-related technical issue in Britain's air traffic control system disrupted flights for over four hours at major airports in London and elsewhere on Wednesday (July 30), though the issue was later resolved and departures were resuming. "Our systems are fully operational and air traffic capacity is returning to normal," NATS, the country's air traffic control provider, said in a post on X. "Departures at all airports have resumed and we are working with affected airlines and airports to clear the backlog safely. We apologise to everyone affected by this issue." The outage, announced by NATS 20 minutes earlier, included Heathrow Airport, Britain's largest and Europe's busiest. In a later update to Reuters, a NATS spokesperson said it was a radar-related issue, "which was resolved by quickly switching to the back up system during which time we reduced traffic to ensure safety." "Flights at Heathrow have resumed following a technical issue at the NATS Swanwick air traffic control centre. We are advising passengers to check with their airline before travelling," an airport spokesperson said. Gatwick Airport and Edinburgh Airport also said operations were resuming. London City Airport had earlier also reported disruption. It was not clear exactly how long the outage had lasted. Ryanair said the disruption lasted for "over four hours" and caused delays and several diversions, inconveniencing thousands of passengers. The Irish low-budget airline said the problem was "utterly unacceptable" and called for Martin Rolfe, the chief executive of the air traffic control provider, to resign. "It is clear that no lessons have been learnt since the Aug '23 NATS system outage and passengers continue to suffer as a result of Martin Rolfe's incompetence," Ryanair chief operating officer Neal McMahon said in a statement. In August 2023, flights across Britain were disrupted after the automatic processing of flight plans malfunctioned. Last year, Britain's aviation regulator said NATS needed to review its contingency plans for outages after the disruption, which airline bosses said cost them over 100 million pounds (S$171 million) in refunds and compensation. [[nid:720145]]

Over 120 flights disrupted by UK tech glitch
Over 120 flights disrupted by UK tech glitch

Business Times

time2 days ago

  • Business Times

Over 120 flights disrupted by UK tech glitch

[LONDON] Scores of flights to and from UK airports were cancelled on Wednesday due to a technical glitch, according to the air traffic control service, prompting anger from airline chiefs. The number of aircraft in London's air space was limited by the service, known as NATS, as a result of a technical issue which was quickly resolved. Airports including London's Heathrow and Gatwick and Edinburgh were affected. Heathrow is Europe's busiest air hub. There were 67 departures and 55 arrivals cancelled as of 7.30 pm (1830 GMT) while a number of flights were also diverted, according to aviation analytics firm Cirium. In 2023, NATS suffered the country's worst systems failure in almost 10 years, stranding thousands of passengers. Airline chiefs reacted angrily to the cancellations which came at the peak of the UK summer holiday travel season. BT in your inbox Start and end each day with the latest news stories and analyses delivered straight to your inbox. Sign Up Sign Up Ryanair COO Neal McMahon called for NATS's chief executive Martin Rolfe to resign over the failure. 'It is outrageous that passengers are once again being hit with delays and disruption,' said McMahon. 'It is clear that no lessons have been learnt since the August 2023 NATS system outage.' EasyJet COO David Morgan said it was 'extremely disappointing' to again see a failure 'causing disruption to our customers at this busy and important time of year for travel'. 'While our priority today is supporting our customers, we will want to understand from NATS what steps they are taking to ensure issues don't continue,' he added. A Department for Transport spokesperson said it was 'working closely' with NATS to understand the cause of the glitch and the 'implications for the resilience systems in place'. The 'technical issue' responsible for the disruption was at the service's control centre in Swanwick in south-west England, it said. It first announced problems at around 4.00 pm (1500 GMT) and in an update an hour later said systems were fully operational and that departures had resumed at all airports. AFP

DOWNLOAD THE APP

Get Started Now: Download the App

Ready to dive into a world of global content with local flavor? Download Daily8 app today from your preferred app store and start exploring.
app-storeplay-store