
LevelBlue Acquires Trustwave, Becoming One Of Leading MSSPs
This strategic acquisition complements LevelBlue's recent agreement to acquire Aon's cybersecurity consulting business, formerly known as Stroz Friedberg, and further strengthens the company's market leadership, uniting two leading Managed Security Service Providers (MSSPs) to deliver unparalleled cybersecurity outcomes through a comprehensive and expanded suite of services designed to stay ahead of the rapidly evolving threat landscape. The acquisition will create the largest pure-play MSSP in the industry.
The acquisition will integrate LevelBlue's extensive expertise in strategic risk management and cybersecurity infrastructure with Trustwave's Fusion Platform and cloud-native MDR service that provides 24/7 cybersecurity protection for organizations worldwide. The merged capabilities provide enterprises with unprecedented visibility and control over how security resources are provisioned, monitored, and managed across any environment, strengthening overall cyber resilience. The combined portfolios will also establish a strategically unified cybersecurity managed defense platform, supported by LevelBlue's AI threat detection platform and elite SpiderLabs' threat research and intelligence capabilities, safeguarding critical assets across cloud, hybrid, and on-premises environments.
Earlier this year, Trustwave became the first pure-play MDR service provider to attain full authorized status by the Federal Risk and Authorization Management Program (FedRAMP). This prestigious achievement, along with Trustwave's StateRAMP authorization, positions LevelBlue to meet the Department of Defense's stringent 'US eyes only' requirement for the Defense Industrial Base and Cybersecurity Maturity Model Certification (CMMC) for MDR services across federal, state, and local government markets.
'The acquisition of Trustwave represents a pivotal moment for LevelBlue and the cybersecurity industry,' said Robert McCullen, Chairman and CEO of LevelBlue. 'Trustwave's extensive expertise in managed detection and response services, combined with its unparalleled threat intelligence from SpiderLabs and mission-critical FedRAMP and StateRAMP authorizations, perfectly aligns with our vision to deliver simplified and powerful cybersecurity protection to organizations. This strategic move reflects our commitment to delivering better cybersecurity outcomes to our customers and enhances our global go-to-market capabilities, as well as in the U.S. federal, state, and local government markets.'
'We're thrilled to partner with LevelBlue to drive our next phase of growth and unlock even greater cyber value for our clients,' said Trustwave CEO Eric Harmon. 'The threat landscape continues to evolve at an increasingly rapid pace. This announcement reinforces Trustwave's market leadership, and together with LevelBlue, positions us to further strengthen our combined leadership position, bolster our offensive and defensive security portfolio, and drive additional innovation to further safeguard and fortify our clients against disruptive and damaging cyber threats.'
Based in Chicago, IL with worldwide operations, Trustwave is comprised of more than 1,000 security-focused professionals and is an analyst-recognized leader in managed detection and response, managed security services, cybersecurity advisory services, penetration testing, database security, and email security. The elite Trustwave SpiderLabs team delivers industry-leading threat research, intelligence, and threat hunting, all of which are integrated into Trustwave's services and products to enhance cyber resilience in an era of unavoidable cyberattacks.
'Two longtime leaders in MSS and MDR coming together signals market maturation and industry consolidation, but also a powerhouse opportunity,' said Christina Richmond, Principal Analyst at Richmond Advisory Group. 'Trustwave's SpiderLabs team and Fusion platform integrated with LevelBlue's threat intelligence and machine learning capabilities, backed by the Open Threat Exchange (OTX), will enhance threat detection and response on a cloud-based platform. Add in the recently announced acquisition of Aon's Cybersecurity and Intellectual Property Litigation consulting groups, and the potential for a full-service global cybersecurity and risk management firm is apparent.'
'Joining forces with LevelBlue marks an exciting new chapter for Trustwave and our clients,' said Chad Sweet, Chairman of Trustwave and Co-Founder of The Chertoff Group / MC2. 'The combination of LevelBlue's AI threat detection and Trustwave's FedRAMP and StateRAMP authorized Fusion Intelligent Security Operations Platform enables leading-edge cybersecurity protection for enterprises and government clients.'
This acquisition is a critical part of LevelBlue's broader strategy to merge the best organizations with its capabilities, providing superior outcomes for clients. This portfolio consolidation is strategically designed to address the increasing demand for more comprehensive and integrated managed cybersecurity solutions, which positions LevelBlue to become the largest independent, pure-play MSSP globally.
'FedRAMP and StateRAMP certified managed detection and response capabilities are an exciting expansion to LevelBlue's managed security services,' added Shawn Hakl, Head of AT&T Business Products. 'This business combination positions LevelBlue as a strategic provider of cybersecurity services in AT&T's portfolio, especially to our valued federal customers.'
Santander is serving as financial advisor and Kirkland & Ellis LLP is serving as legal advisor to LevelBlue. Guggenheim Securities is serving as financial advisor and Pillsbury Winthrop Shaw Pittman is serving as legal advisor to Trustwave. The Chertoff Group will partner with LevelBlue to provide strategic insight to further accelerate growth across the MDR market segment. Financial terms were not disclosed, and the acquisition is subject to customary closing conditions.
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Channel Post MEA
04-07-2025
- Channel Post MEA
LevelBlue Acquires Trustwave, Becoming One Of Leading MSSPs
LevelBlue, a global leader in cloud-based, AI-driven managed security services (MSS), has signed a definitive agreement to acquire Trustwave, a global provider of cybersecurity and managed detection and response (MDR) services from the MC2 Security Fund (MC2), a private equity fund sponsored by The Chertoff Group, an internationally recognized security and growth advisory firm. This strategic acquisition complements LevelBlue's recent agreement to acquire Aon's cybersecurity consulting business, formerly known as Stroz Friedberg, and further strengthens the company's market leadership, uniting two leading Managed Security Service Providers (MSSPs) to deliver unparalleled cybersecurity outcomes through a comprehensive and expanded suite of services designed to stay ahead of the rapidly evolving threat landscape. The acquisition will create the largest pure-play MSSP in the industry. The acquisition will integrate LevelBlue's extensive expertise in strategic risk management and cybersecurity infrastructure with Trustwave's Fusion Platform and cloud-native MDR service that provides 24/7 cybersecurity protection for organizations worldwide. The merged capabilities provide enterprises with unprecedented visibility and control over how security resources are provisioned, monitored, and managed across any environment, strengthening overall cyber resilience. The combined portfolios will also establish a strategically unified cybersecurity managed defense platform, supported by LevelBlue's AI threat detection platform and elite SpiderLabs' threat research and intelligence capabilities, safeguarding critical assets across cloud, hybrid, and on-premises environments. Earlier this year, Trustwave became the first pure-play MDR service provider to attain full authorized status by the Federal Risk and Authorization Management Program (FedRAMP). This prestigious achievement, along with Trustwave's StateRAMP authorization, positions LevelBlue to meet the Department of Defense's stringent 'US eyes only' requirement for the Defense Industrial Base and Cybersecurity Maturity Model Certification (CMMC) for MDR services across federal, state, and local government markets. 'The acquisition of Trustwave represents a pivotal moment for LevelBlue and the cybersecurity industry,' said Robert McCullen, Chairman and CEO of LevelBlue. 'Trustwave's extensive expertise in managed detection and response services, combined with its unparalleled threat intelligence from SpiderLabs and mission-critical FedRAMP and StateRAMP authorizations, perfectly aligns with our vision to deliver simplified and powerful cybersecurity protection to organizations. This strategic move reflects our commitment to delivering better cybersecurity outcomes to our customers and enhances our global go-to-market capabilities, as well as in the U.S. federal, state, and local government markets.' 'We're thrilled to partner with LevelBlue to drive our next phase of growth and unlock even greater cyber value for our clients,' said Trustwave CEO Eric Harmon. 'The threat landscape continues to evolve at an increasingly rapid pace. This announcement reinforces Trustwave's market leadership, and together with LevelBlue, positions us to further strengthen our combined leadership position, bolster our offensive and defensive security portfolio, and drive additional innovation to further safeguard and fortify our clients against disruptive and damaging cyber threats.' Based in Chicago, IL with worldwide operations, Trustwave is comprised of more than 1,000 security-focused professionals and is an analyst-recognized leader in managed detection and response, managed security services, cybersecurity advisory services, penetration testing, database security, and email security. The elite Trustwave SpiderLabs team delivers industry-leading threat research, intelligence, and threat hunting, all of which are integrated into Trustwave's services and products to enhance cyber resilience in an era of unavoidable cyberattacks. 'Two longtime leaders in MSS and MDR coming together signals market maturation and industry consolidation, but also a powerhouse opportunity,' said Christina Richmond, Principal Analyst at Richmond Advisory Group. 'Trustwave's SpiderLabs team and Fusion platform integrated with LevelBlue's threat intelligence and machine learning capabilities, backed by the Open Threat Exchange (OTX), will enhance threat detection and response on a cloud-based platform. Add in the recently announced acquisition of Aon's Cybersecurity and Intellectual Property Litigation consulting groups, and the potential for a full-service global cybersecurity and risk management firm is apparent.' 'Joining forces with LevelBlue marks an exciting new chapter for Trustwave and our clients,' said Chad Sweet, Chairman of Trustwave and Co-Founder of The Chertoff Group / MC2. 'The combination of LevelBlue's AI threat detection and Trustwave's FedRAMP and StateRAMP authorized Fusion Intelligent Security Operations Platform enables leading-edge cybersecurity protection for enterprises and government clients.' This acquisition is a critical part of LevelBlue's broader strategy to merge the best organizations with its capabilities, providing superior outcomes for clients. This portfolio consolidation is strategically designed to address the increasing demand for more comprehensive and integrated managed cybersecurity solutions, which positions LevelBlue to become the largest independent, pure-play MSSP globally. 'FedRAMP and StateRAMP certified managed detection and response capabilities are an exciting expansion to LevelBlue's managed security services,' added Shawn Hakl, Head of AT&T Business Products. 'This business combination positions LevelBlue as a strategic provider of cybersecurity services in AT&T's portfolio, especially to our valued federal customers.' Santander is serving as financial advisor and Kirkland & Ellis LLP is serving as legal advisor to LevelBlue. Guggenheim Securities is serving as financial advisor and Pillsbury Winthrop Shaw Pittman is serving as legal advisor to Trustwave. The Chertoff Group will partner with LevelBlue to provide strategic insight to further accelerate growth across the MDR market segment. Financial terms were not disclosed, and the acquisition is subject to customary closing conditions.


TECHx
28-06-2025
- TECHx
Four Ways Government Agencies Can Achieve True Modernization
Home » Expert opinion » Four Ways Government Agencies Can Achieve True Modernization Discover 4 ways to achieve True Modernization in government. Chris Erasmus shares how AWS helps agencies transform with cloud, AI, training, and smart data use. The current federal administration has issued a challenge to federal agencies: accomplish their missions with greater speed, cost savings, and efficiency. This unprecedented moment of technological opportunity requires a bold strategic vision that can meet today's challenges, and ensure America maintains its global leadership in AI and innovation. Drawing on the extensive experience Amazon Web Services (AWS) has in partnering with public sector organizations worldwide, here are four transformative steps agencies can take to drive meaningful modernization and shape the future of government service delivery. 1. Migrate from on-premises to the cloud to unlock savings and security AWS has years of data showing that migrating to the cloud from on-premises saves money. The choice is clear: if you want to be more efficient, moving to the cloud is the way to go. When customers migrate to the cloud, some cut their related IT expenditures by almost two-thirds which can generate major savings for taxpayers. AWS works with thousands of public sector organizations to migrate to the cloud securely. Cloud enables customers to instantly scale resources to meet fluctuating mission needs, shift from capital expenditures to a more flexible pay-as-you-go model, and leverage built-in security and compliance frameworks specifically aligned to government requirements. AWS supports 143 security standards and compliance certifications, including PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, and NIST 800-171, helping satisfy compliance requirements for virtually every regulatory agency around the globe. AWS's security-first architecture, combined with continuous monitoring and automated threat detection, provides agencies with stronger security posture than most can achieve on-premises. This comprehensive approach not only reduces costs, it strengthens security and accelerates innovation. 2. Adopt AI tools to boost efficiency and productivity Artificial Intelligence (AI) is transforming government operations by automating routine tasks, enhancing decision-making, and improving citizen engagement. Every day, AI-powered digital transformations are moving beyond proof of concept into fully operational solutions. For example, the Financial Industry Regulatory Authority (FINRA), which is not government but operates under Securities and Exchange Commission (SEC) oversight, achieved a 40 percent reduction in effort for technology upgrades and maintenance tasks using AI-powered development tools, while also improving code quality and integrity by 30 percent. The U.S. Navy Reserve is seeing the benefits of AI after deploying a Q&A chatbot in just four months that now helps more than 56,000 reservists find critical information faster. Built on AWS GovCloud, the chatbot uses generative AI to aid reservists in accessing information quickly, reducing the need for support calls to their command. These are just two examples of how AI is transforming government across multiple fronts—from automating document and records management, to deploying virtual assistants to provide 24/7 support, and implementing predictive analytics that can anticipate service needs and optimize resource allocation. These capabilities enhance productivity while allowing government employees to focus on higher-value work that directly improves mission outcomes. AWS announced the Generative AI Impact Initiative, a two-year, $50 million investment designed to accelerate AI adoption among public sector organizations. Since then, customers from around the world have increased innovation using AWS generative AI services and infrastructure, such as Amazon Bedrock, Amazon Q, and more. 3. Invest in upskilling and workforce training Technology is only as effective as the people who use it, and agencies that invest in continuous learning and workforce development are able to more fully realize the benefits of modernization. Upskilling is time and resources well spent. This is why AWS offers a wide range of training and certification programs designed specifically for public sector professionals, helping agencies close the digital skills gap and build a future-ready workforce. Federal employees can also take advantage of our newest programs: AWS Certified AI Practitioner and AWS Certified Machine Learning Engineer – Associate. Training has been a longstanding investment for AWS. In December 2020, AWS committed to investing hundreds of millions of dollars to provide free cloud computing skills training to 29 million people worldwide by 2025. More than a year ahead of schedule, AWS has surpassed this ambitious goal, having helped more than 31 million learners across 200 countries and territories build their cloud skills through its free training initiatives. This milestone represents AWS's relentless drive to democratize access to cloud careers and uplift communities worldwide. 4. Optimize budgets through data-driven decision making Efficient budgeting requires real-time visibility, strategic planning, and accountability. Cloud-based analytics tools can empower agencies to make smarter financial decisions and maximize the impact of public funds. According to an ESG Economic Validation study, 83 percent of organizations reported that AWS helped them improve their ability to perform analytics on their data, and organizations leveraging AWS analytics tools experienced a 37 percent improvement in the speed of data-driven decision making—enabling more strategic resource allocation and budget optimization. AWS tools can empower agencies to gain financial transparency and control through real-time cost monitoring and forecasting dashboards that track and predict spending patterns, resource optimization capabilities, and performance metrics that align spending directly with mission outcomes and citizen satisfaction. With solutions like Amazon DataZone, agencies can implement comprehensive data governance while democratizing access to insights. The Defense Innovation Unit used cloud technology to optimize air logistics, which has critical impact on national security. With the ability for on-time package delivery worldwide, AWS used its internal air logistics optimization engine to create a service that the U.S. Department of Defense (DoD) tested. During a demonstration, Amazon developed several route options which reduced the number of needed aircraft by up to 50 percent, drove mission operation cost savings by 12 percent, and reduced pallet delivery expenses by 10 percent. Conclusion Achieving meaningful modernization is not just attainable for government agencies—it's essential for America's continued AI leadership. By migrating to the cloud, adopting AI, investing in workforce development, and optimizing budgets, federal agencies can transform their operations while simultaneously strengthening the nation's position at the forefront of global innovation. At home, these modernization efforts create a powerful foundation for advanced AI applications that directly improve Americans' everyday interactions with government, building trust in institutions while ensuring taxpayer dollars deliver maximum value. AWS remains committed to working as a trusted mission partner with the federal government to achieve these goals through secure, scalable, and cost-effective cloud solutions that accelerate America towards technological advancement and AI leadership. By Chris Erasmus, The Country Manager, AWS, UAE


Martechvibe
23-04-2025
- Martechvibe
Voice2Me.ai Launches Secure AI Voice Platform for ServiceNow
technology is backed by partnerships with Microsoft, OpenAI, and Google, ensuring access to the latest advancements in AI voice intelligence and infrastructure. announced the launch of an ultra-secured AI voice agents intelligence platform, now available for ServiceNow clients. The platform introduces a ServiceNow-native solution that combines AI voice intelligence, intelligent chat, and image recognition to automate and elevate customer service operations. Designed to help enterprises manage customer interactions more efficiently, platform enables organisations to automate up to 80% of customer engagements while reducing operational costs by up to 60%. 'Our ServiceNow-native platform delivers military-grade security with consumer-grade simplicity,' said Eva Karnaukh, CEO of 'Enterprises can now deploy AI voice intelligence in minutes instead of months, reshaping how they approach conversational interactions at scale.' ALSO READ: Mitel Announces MIR Insights AI Key features include: Ultra-Secured Headless Architecture : Zero data persistence with HIPAA and FedRAMP compliance readiness. ServiceNow-Native Voice Intelligence : Embedded directly into ServiceNow workflows with no third-party tools required. Instant Multilingual Support : Natural conversation capabilities in over 50 languages, enabling global service coverage. Enterprise-Grade Scalability : Manages thousands of concurrent AI-driven voice interactions reliably. Unlike traditional add-on solutions, offers a fully integrated voice automation experience within ServiceNow environments, allowing organisations to enhance their service desks, automate field support, and improve overall customer service delivery without complex implementation cycles. 'Our platform is about making AI voice deployment simple, secure, and scalable for enterprises,' added Karnaukh. 'With real conversational intelligence, multilingual support, and native integration, is redefining how organisations interact with their customers and teams.' technology is backed by partnerships with Microsoft, OpenAI, and Google, ensuring access to the latest advancements in AI voice intelligence and infrastructure. Committed to helping organisations optimise their customer service operations, provides around-the-clock support, tailored onboarding programs, and ongoing platform optimisation. ALSO READ: Teads, VIDAA Expand CTV Partnership The Martechvibe team works with a staff of in-house writers and industry experts. View More AI agentsServiceNowVoice Locala's omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers plan, activate, and measure campaigns that are personalised to the local consumer. It specialises in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies. 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Some of the criteria for its API endpoints include Backlinks, Organic & Paid Traffic, SERPs, Website health score and more. VISIT WEBSITE StackAdapt is a multi-channel programmatic advertising platform, enabling digital marketers to customise their strategy. It offers open and flexible DSP (Digital Signal Processing) capabilities for executing tailored ad campaigns. Furthermore, its ad previewer lets marketing teams preview video, display and native ads on desktop or mobile across 500+ publishers, covering 23 verticals. VISIT WEBSITE Rakuten is a global affiliate ad technology company, enabling advertisers to optimise their marketing strategies with data-driven insights. It offers AI-powered forecasting and benchmarking capabilities and dynamic multi-touch commissioning tools, allowing advertisers to customise their campaigns. It also supports first-party data collection integrations for both B2B and B2C marketers. VISIT WEBSITE Nielsen offers Nielsen Ad Intel, a cross-platform advertising intelligence platform with actionable insights to identify prospects, analyse brand strategies and learn from past advertising campaigns. It offers various advertising intelligence features such as ad spend monitoring, competitive benchmarking, global competitive insights and expert data harmonisation. VISIT WEBSITE Magnite is an independent sell-side advertising technology provider, enabling publishers to monetise their content across all screens and formats. It offers Magnite Streaming, a singular supply-side platform that merges technology from the Magnite CTV and SpotX platforms. Utilising this functionality, marketers can identify their potential audiences to restructure their targeting strategies. VISIT WEBSITE IBM offers a comprehensive suite of Watson Advertising to agencies and marketers. With Watson Advertising's AI-powered assistant, advertisers can customise their advertisements, based on real-time ad results. It also supports functionalities of cookieless advertising, ad fraud management and brand safety measurements. VISIT WEBSITE Google features a comprehensive list of AI-powered Ad tools under its Google Ads offering. Some of its popular tools include Keywords Planner, Ads Editor, Reach Planner, Ads Mobile App, Insights Finder, Ads API, and Recommendations Page. Additionally, it offers Google AdMob to help businesses plan their in-app revenue generation strategy. VISIT WEBSITE Criteo is an all-in-one connected commerce media platform, enabling marketers and agencies to scale their digital and physical assets. Leveraging the capabilities of its AI-powered technology, brands can develop strategies for intent-based product recommendations, multi-prolonged accessibility, contextual advertising, and more. VISIT WEBSITE Basis Tecnologies (formerly known as Centro), is a programmatic advertising platform, offering ad management tools for search, social and site direct via a single interface. Its flagship products are Basis Assistant and Basis Automate+. Basis Assistant is a Chrome extension, connecting 20+ platforms and tools, and Basis Automate+ is a digital advertising automation tool for simplifying campaign process. VISIT WEBSITE AppsFlyer is a mobile attribution company, helping mobile advertisers to identify their ad network. It offers a measurement suite, giving app marketers full visibility into their customer journeys while preserving their privacy. Utilising its AI-powered Creative Optimisation platform, marketers can formulate their creative strategy. VISIT WEBSITE Adtriba is a cross-channel digital marketing management platform based on data-driven attribution modelling. Its solutions include Adtriba Triangulation, enabling advertisers to witness the integration of diverse measurement methods, such as Marketing Mix Modelling (MMM), Multi-Touch Attribution (MTA) and Incrementality Testing. VISIT WEBSITE Adobe Experience Cloud offers connected advertising solutions with its natively integrated Adobe Advertising platform. Its consultancy-based reporting options come with AI-powered optimisation features, helping advertisers analyse their ad performance via 200+ measurement metrics. Utilising its connected TV (CTV) and search, social, and commerce tools, marketers can optimise their customer acquisition strategy. VISIT WEBSITE specialises in Conversational AI, generating autonomous conversations that appear human-like. These conversations form the foundation of brand engagement. Their AI-powered, no-code Dynamic Automation Platform manages around two billion conversations from a multitude of channels in numerous languages. VISIT WEBSITE Sprinklr offers a comprehensive suite of 250+ AI-intent bot templates for various industry verticals to accelerate bot development. Its specialised AI and compliant rule engine enables marketers to modify and automate their promotional campaigns for better engagement via suggestion-based personalised bots. VISIT WEBSITE Meta's new class of generative AI features and creative tools allow users to create and share custom stickers or update the visual style of their photos with a simple text prompt. They can also chat with 28 different AIs and get unique perspectives on topics like travel, games and food. VISIT WEBSITE is a UI-based platform that allows marketers to create a chatbot quickly and deploy it easily on multiple channels. Leveraging the capabilities of its conversational builder, enterprises can build the Dialogflow using dialogue messages. Some of its popular offerings include XO: Experience Optimisation and GALE(Beta). VISIT WEBSITE IBM watsonx Assistant is an interactive virtual agent that utilises natural language and AI, enabling users to set it up on their app and website. It offers fast and accurate responses to customers, enhancing their overall experience and satisfaction with its adaptive learning capabilities. VISIT WEBSITE Haptik helps enterprises manage their customer lifecycle with generative AI-powered conversational solutions to boost marketing and sales. It offers Contakt and Interakt to enhance overall CX, where Interakt enables marketers to send hyper-targeted and personalised campaigns to drive customers to take action on WhatsApp. VISIT WEBSITE Dialogflow is an all-in-one platform for developing chatbots, voice bots, and virtual agents using natural language understanding and Google AI. It helps marketing teams create conversational agents that can handle common customer requests and issues, such as FAQs, and order status at scale. VISIT WEBSITE Dialpad is a fully integrated unified conversation intelligence platform that utilises ongoing ML(Machine Learning) algorithms and does not require coding to configure a chatbot. It offers real-time insights and tips, helping marketing teams customise their approach for every customer. VISIT WEBSITE is a low code-no code, enterprise-grade generative AI platform offering readily available LLMs for CX transformations. Its omnichannel reporting and analytics suite for marketing enables organisations to streamline their customer journeys. VISIT WEBSITE is a global conversational AI technology provider optimised for operational efficiency at scale. It offers self-learning AI capabilities that emphasise Natural Language Understanding (NLU) along with intent suggestions. VISIT WEBSITE Avaamo is an all-in-one conversational AI platform for enterprises offering a suite of industry-specific skills developed to automate and resolve common use cases. It offers Outreach, which enables marketers to educate and engage with customers across existing touchpoints through proactive and personalised communication. VISIT WEBSITE Amazon Lex offers fully managed conversational AI interfaces with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. It enables sales and marketing teams to automate user tasks in their applications like the CRM and across any digital channel. VISIT WEBSITE Zendesk is an AI-powered customer feedback software provider, offering customer satisfaction (CSAT) software to businesses across multiple industries. Its marketplace offers 1600+ apps and integrations, enabling marketers to create a complete customer feedback system. VISIT WEBSITE UserVoice provides product feedback management software for SaaS businesses. Its UserVoice Validation tool delivers actionable user insights to inform roadmap strategy. From testing ideas to ensuring satisfaction with released features, it helps research and marketing teams gather quick user feedback throughout the entire product lifecycle. VISIT WEBSITE Twilio provides integrated Mindful Feedback functionality within its Flex offering, enabling marketers to automatically take action based on real-time customer feedback. It automatically collects customer feedback after Flex interactions by capturing feedback over post-call voice IVR, outbound voice IVR, conversational SMS, Web SMS, email, and web surveys. VISIT WEBSITE Trustpilot offers ML and AI-powered feedback management tools, helping marketers build trust and loyalty through customer reviews. Its AI-driven Review Insights tool enables marketers to identify growth areas from negative feedback, whereas its Image Generator tool lets them enhance social media engagement. VISIT WEBSITE Survey Monkey is a global online survey and forms tech stack provider, offering AI-fueled market research solutions to businesses. Its enterprise feedback management program provides 250+ templates with the capabilities of customisation, allowing organisations to build tailored survey forms. VISIT WEBSITE Sprinklr is a unified customer experience platform (CXM), offering AI-powered feedback management capabilities with its flagship product: Sprinklr Surveys. It integrates solicited customer feedback with unified-CXM data, enabling brands to derive meaningful, actionable insights. Utilising its genAI-powered survey builder, marketers can create conversational surveys to streamline their NPS strategies. VISIT WEBSITE Salesforce is a comprehensive customer-oriented technology provider offering a feedback management suite. Salesforce's survey responses help marketers create personalised surveys based on their existing customers' data. Some of the supported applications of its feedback management platform are genAI-powered survey form development and sentiment-insights-based survey collections. VISIT WEBSITE QuestionPro is an online feedback software provider, offering ready-made survey templates to businesses across 40+ countries. Leveraging the capabilities of its customer satisfaction templates, advertisers and marketers can create and gather tailored questions. VISIT WEBSITE Qualtrics is an all-in-one customer experience solution provider, offering website & app feedback tools for organisations to collect customer feedback efficiently. Its digital experience analytics capabilities combined with DXA integrations, bring together verbal and behavioural data for in-depth analysis of user feedback. VISIT WEBSITE HubSpot is a one-stop marketing platform, providing customer feedback software under its Service Hub offerings. Its pre-built APIs include net promote score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys, allowing marketers to strengthen their customer loyalty strategy. VISIT WEBSITE Medallia is a comprehensive platform, enabling marketers to capture feedback from all customer touch points. Some of its popular feedback management software capabilities include Sense360 for analysing consumer spending, Medallia Video to automatically extract meaningful insights from customer's feedbacks and Agile Research for creating branded surveys in real-time. VISIT WEBSITE Zeotap lets brands integrate, unify, segment and orchestrate customer data, fostering a cookieless future. It offers a 'Non-Customer Entity Data' feature that helps marketers to integrate both customer and non-customer entity data. VISIT WEBSITE Twilio provides, Twilio Segment, an AI-powered CDP, enabling marketers to streamline their personalised customer engagement journeys. It brings together clean, consented customer data for real-time insights with 450+ pre-built connectors. VISIT WEBSITE Syntasa provides data-ready CDP capabilities, equipping marketers with essential tools to prepare their customer data. It offers real-time sentiment analytics capabilities, helping enterprises derive behavioural insights from unified user profiles to foster hyper-personalised experiences. VISIT WEBSITE SAP is a company-wide customer data management platform, helping marketers improve engagement, conversion, and retention. It offers a genAI-powered data model, enabling enterprises to unify their B2B and B2C customers' profiles to reach their personalisation goals. VISIT WEBSITE Oracle is a global database management company, providing CDP solutions, under its flagship product: Oracle Unity. Its AI-powered models enable marketers to create hyper-personsalised campaigns with predictive insights by streamlining real-time customer data from heterogeneous sources. VISIT WEBSITE Growthloop is a composable CDP platform, allowing marketing and sales team to action their data at scale. It offers GrowthLoop Audience Builder, enabling marketers to initiate their lead generation functions. VISIT WEBSITE Adobe Experience Cloud offers a real-time CDP, letting users create high-value audience segments for B2C and B2B use cases across their marketing funnel. It follows a cookieless marketing approach to automatically unify customer data across various online and offline channels in real-time. VISIT WEBSITE ActionIQ is a composable CDP platform that offers audience segmentation, acquisition marketing, and Customer 360 capabilities. It integrates analytical tools, enabling marketers to collect and analyse their first-party customer data at scale. VISIT WEBSITE Zoho CRM leverages automation and comprehensive analytics to empower any sales team, fostering stronger customer loyalty. Ideal for both small businesses and enterprises, this software enables enhanced productivity and tailored solutions through predictive intelligence. VISIT WEBSITE Zendesk offers Zendesk Sell, an easy-to-deploy CRM platform that is simple to deploy and navigate, catering to businesses of any scale. Its mobile-friendly Sell app has the functionalities of geolocation, helping sales and marketing teams. Offering an all-in-one CRM platform, organisations can implement use cases like prospecting, engagement, lead generation and communication capabilities. VISIT WEBSITE SugarCRM is a global CRM software provider, helping marketing, sales, and service teams improve efficiency through automation, data, and intelligence in near real-time. It offers Sugar Market, an all-in-one marketing automation platform that helps marketers to automate their campaign with higher ROI. VISIT WEBSITE Salesforce is a one-stop sales and support CRM software that regularly updates customer records, tracks emails and calls, and creates organised support processes for quicker customer responses. Its simple and scalable infrastructure is ideal for businesses of all sizes. VISIT WEBSITE Pipedrive stands out with its emphasis on automation, tailorability, and seamless integration. Purposefully built to enhance the efficiency and productivity of sales professionals, this CRM solution has an intuitive setup and robust capabilities. It facilitates lead generation, comprehensive sales analytics, and seamless business expansion. VISIT WEBSITE Oracle NetSuite CRM, a component of Oracle's business software suite, is for all midsize and booming businesses that want a comprehensive, integrated CRM solution with ERP capabilities. Using it, customers and partners can directly interact with the platform, freeing the additional work load for their sales team. VISIT WEBSITE Microsoft Dynamics 365 Sales represents a robust cloud-based CRM solution brimming with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring and sentiment analysis. VISIT WEBSITE Less Annoying is a CRM software that utilises a straightforward search feature within its contact management system, making it easy to track contacts. It is ideal for small-sized businesses and offers a highly intuitive and user-friendly interface. VISIT WEBSITE Insightly offers CRM software solutions for enterprises looking to understand their audience data across various marketing functions. It integrates seamlessly with third-party apps, streamlining workflow automation, including bulk emailing and report generation. VISIT WEBSITE HubSpot's sleek dashboard with consolidated CRM tools simplify complex customer data, further transforming it into meaningful insights. Complementing typical CRM functionalities, HubSpot provides tailored options, including conversation intelligence and email monitoring. VISIT WEBSITE Apptivo delivers adaptable and web-based CRM solutions, enabling marketing and sales teams to streamline all customer service requirements across various devices and browsers. Despite its focused feature set, it encompasses over 65 interconnected applications alongside a robust sales pipeline management tool, ensuring efficient tracking of potential leads without any downtime. VISIT WEBSITE Sitecore offers composable cloud solutions with its flagship products, Sitecore Experience Platform(XP) and Sitecore Experience Manager (XM). They help marketers to overcome scalability challenges. Some of its features include intuitive visual editing, headless delivery, marketing automation, scalable personalisation, data and machine learning capabilities. VISIT WEBSITE Salesforce Experience Cloud is a platform that helps enterprises link clients, partners, and employees to securely exchange information and documents. Built on its Customer 360 platform, Salesforce's DXP ensures seamless integration with any solution in the Salesforce ecosystem. VISIT WEBSITE Oracle Cloud offers a comprehensive suite of platform-based marketing automation solutions for personalised B2B and B2C automation campaigns. Some of its featured products are Eloqua Marketing Automation, CrowdTwist Loyalty and Engagement, and Unity Customer Data Platform. VISIT WEBSITE Optimizely is a digital experience platform (DXP) provider that offers Optimizely One, an easy-to-use and fully integrated suite. It provides a single, unified workflow with thoughtfully embedded AI and machine-learning algorithms, accelerating work across the entire marketing lifecycle. VISIT WEBSITE OpenText offers a cloud-native, scalable platform for enterprises to streamline their marketing functions. It provides fully composable content management, digital asset management, creative workflows, personalisation, targeting and customer data technologies in one place, ensuring a holistic approach to B2B, B2E and B2C experiences. VISIT WEBSITE Neptune DXP is a PaaS(Platform-as-a-Service) provider, helping marketing teams build custom apps based on modular, reusable application building blocks. The company offers flexible environments to businesses across different verticals, further providing personalised digital solutions at scale. VISIT WEBSITE Magnolia is a composable DXP that comes with no-code connector packs and low-code micro-frameworks for third-party integrations. It also offers an open-source version alongside its commercial plans enabling enterprises to build tailored use cases. VISIT WEBSITE Liferay DXP helps marketers deliver personalised and connected digital experiences across a broad range of channels, including customer portals, websites, intranets, mobile apps, and connected devices. It offers intuitive CMS, user analytics, and site management tools that businesses need to launch, test and optimise digital experiences for faster go-to-market. VISIT WEBSITE Powered by IBM Consulting, IBM iX offers a composable DXP, providing a comprehensive solution to make enterprises' systems future-ready. Utilising its data-driven insights and intelligent workflows, marketers can design and deliver human-centred experiences across the customer lifecycle. VISIT WEBSITE HCL Digital Experience (DX), forms part of a wider HCL Customer Experience (CX) product portfolio, offering core capabilities such as content management, DAM, CDP called Signals, and low-code application development. It provides services in government, life sciences, insurance, financial services, and other verticals. VISIT WEBSITE Contentstack is a headless CMS and Composable Digital Experience Platform (DXP) solution provider that helps marketers gain a competitive edge. It recently launched into Google Cloud Marketplace, and is also available on Microsoft Azure and AWS. It seamlessly enables mid-market brands to adopt its omnichannel campaign engine to drive higher conversions and sales. VISIT WEBSITE Bloomreach Commerce Experience Cloud provides businesses an edge with its modular capabilities: Content Management System (CMS), Discovery features for search and merchandising optimisation, and Engagement tools such as Customer Data Platforms (CDP) for personalisation and analytics. VISIT WEBSITE Adobe Experience Cloud offers a comprehensive set of services specifically designed to address the day-to-day requirements for personalised customer experience at scale. Its platform helps manage different digital content and assets to improve customer satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage. VISIT WEBSITE Acquia offers DXP solutions, comprising of two main elements: Acquia Drupal Cloud and Acquia Marketing Cloud. It can be accessed in both platform-as-a-service (PaaS) and software-as-a-service (SaaS) with additional components such as Site Factory for multisite management, digital asset management (DAM), CDP, personalisation, and Campaign Studio. VISIT WEBSITE