Passenger's bag subjected to disgusting act mid-flight — and the airline says it's not their problem
A Frontier Airlines passenger was horrified to discover her under-the-seat carry-on bag was soaked with urine following a recent flight — and shocked when airline staffers waved off her complaints.
The soggy saga unfolded on a Seattle-Dallas sojourn in early June — and went public after a family member shared the trickle-down theory in a popular Reddit post asking experienced travelers how to get the budget carrier to shoulder the bladder burden.
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The passenger's sister explained that during the flight, the backpack was stored under the seat in front of her, and when she went to grab it when the flight was over, she realized it was 'soaked.'
'She assumed maybe water or soda, but when she tried to dry it off in the airplane bathroom, the paper towels came out yellow,' the post said.
'She's 99% sure the person sitting in the seat in front of her peed during the flight and it leaked onto her backpack.'
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Right after deplaning, the passenger went right to the gate to try and report it, but 'the staff there basically brushed her off' and told her to go to the ticket counter.
When she did that, they then sent her to the supervisor.
'She's literally carrying around pee soaked paper towels as evidence while getting bounced around the airport trying to find someone who will take her seriously,' the Reddit user wrote.
A manager admitted that they had to call the general manager since they didn't know how to handle the situation because 'nothing like this has happened before.'
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A Frontier Airlines passenger discovered that her carry-on bag was soaked with urine by the end of the flight.
Alba Vitta Studio/Stocksy – stock.adobe.com
They eventually told her that Frontier couldn't do anything about the situation and she would have to 'settle it with the passenger.'
The poster found this advice to be 'ridiculous.'
'Who in their right mind is going to confront someone, but also confront someone about an unknown bodily fluids???' they questioned.
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'This whole thing just feels… so gross and wrong. A bodily fluid soaks her personal belongings, and she's being told she's on her own?'
They told her that Frontier couldn't do anything about the situation and she would have to 'settle it with the passenger.'
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One user who claimed to be a Frontier flight attendant commented on the post claimed that 'Frontier doesn't care about the cleanliness of our planes.'
'Frontier doesn't consider anything a biohazard unless it visibly contains blood (even if there is a reasonable possibility of it containing blood, such as urine, feces, or vomit).'
'We also don't have cleaners. FAs pick up trash from the seatback pockets and GAs are supposed to do everything else. Most times if there is stuff on the seats we can't get them to do anything. The times they've had to clean them, due to something extreme like vomit, all they've done is lightly wipe the seat with some paper towels and maybe some basic cleaning spray.'
The Post has contacted the airline for comment.
Meanwhile, Frontier's contract of carriage states that the airline is not responsible for incidents like the one described.
'Frontier will not be liable for loss or damage to carry-on baggage unless such damage is caused by Frontier's or its agent's negligence, which does not include damage resulting from turbulence, shifting of items during flight, or ordinary handling, including placing the baggage in overhead compartments or under seats.'
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