Marks & Spencer apologises to customers after 'cyber incident' causes delays
In the email, the retailer said customers could face some 'limited delays' to their Click and Collect orders, but that they were 'working hard to resolve' the issue.
It comes after some people took to social media to say they were unable to pay using contactless methods or collect online orders over the weekend.
It is understood that contactless payments are working again in stores, but that Click and Collect orders and returns are still facing disruption.
M&S said it had to temporarily make some 'minor changes' to their store operations to protect customers and the business, and apologised to those who may have experienced any inconvenience.
'I'm writing to let you know that over the last few days M&S has been managing a cyber incident,' CEO Stuart Machin said in the email to customers.
Advertisement
Manchin said that all stores remain open and the retailer's website and app are operating as normal.
'There is no need for you to take any action at this time and if the situation changes, we will let you know,' he said.
M&S said they have been 'working hard' with cyber security experts to investigate and manage the incident. The company has also reported the incident to British data protection supervisory authorities and the UK National Cyber Security Centre.
Jake Moore, global cybersecurity adviser at internet security firm Eset, said: 'This highlights the significant impact cyber attacks can have in the public domain.
'Many ransomware attacks are dealt with behind the scenes which can make people think the problems are eroding but when customers are directly affected, the knock-on effects are far more widely noted.
'Luckily, it seems no customer data has been taken in the attack but this situation widens the reality that card-only payments may not yet be the answer in a time when cyber attacks are just as prevalent as they've ever been.'
With reporting from Press Association
Readers like you are keeping these stories free for everyone...
A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article.
Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.
Learn More
Support The Journal
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
The Irish Sun
5 hours ago
- The Irish Sun
Another Chinese car giant is launching in UK this summer with new range of EVs including 7-seater to rival Hyundai & Kia
A LEADING Chinese car brand is launching a new electric SUV in the UK as it aims to rival Hyundai and Kia. 3 Chery is launching its latest hybrid SUV in the UK this summer Credit: Instagram/cheryauto 3 Chery Tiggo 8 Super Hybrid combines a 1.5L petrol engine with an electric motor Credit: Chery International 3 The interior includes a huge display, a panoramic roof and Sony sound system Credit: Chery International Chery, the largest exporter of cars from China for the past 22 years, will enter the British market this summer. Advertisement The Chinese manufacturing giant exported 1.14 million vehicles globally in 2024 alone. And it is now introducing its Tiggo 8 Super Hybrid to the UK buyers. The newest model was presented at Goodwood Festival of Speed over the weekend. Tiggo 8 is the first 7-seater from Chery to be sold in Britain. Advertisement read more on motors MODEL SPECIFICATIONS The hybrid vehicle combines a 1.5-litre petrol engine with an electric motor to produce 201bhp and 269lb ft of torque. According to Chery, it can travel up to 765 miles on combined power sources, with an 18.4kWh battery providing an additional 56 miles of EV range. The sophisticated interior is enhanced by chrome grills and a rear that has a slight resemblance of the Kia Sportage. The interior sports a dual screen, and standard specifications include a panoramic sunroof, a 12-speaker Sony sound system, and adaptive cruise control. Advertisement Most read in Motors Exclusive Exclusive Chery UK country director, Farrell Hsu, said: "Goodwood is one of the most prestigious stages in the automotive world – so there's no better place to reveal Chery's most versatile and refined hybrid SUV to a UK audience. "The Chery Tiggo 8 Super Hybrid is a perfect expression of what Chery stands for: smart technology, generous space and electrified efficiency without compromise. "It's designed to make people happy, knowing they've made the smart choice for their next SUV." New EV from China that's 'over £5,000 cheaper than Tesla' coming to the UK in weeks MORE CHINESE CAR BRANDS Geely, which owns LEVC, Lotus, Polestar, and Volvo, Advertisement British showrooms will see the Geely EX5 in the final quarter of the year. And the brand will open its own standalone dealership network in the UK. The model is an electric crossover designed to rival the Skoda Elroq, Kia EV3, and Renault Megane. Geely said the EX5 has been assessed by Lotus Engineering to evaluate whether it requires retuning for European roads. Advertisement Meanwhile, The all-electric SUV has been dubbed a "direct alternative to Elon Musk's Despite the market becoming saturated with various EVs in recent years, the G6 looks to be a contender against Advertisement
The Irish Sun
7 hours ago
- The Irish Sun
Major railway station reveals new ‘terminal of the future' with Eurostar trains from the UK
AMSTERDAM has unveiled a new and very stylish-looking Eurostar terminal that's open to UK passengers. Found on platform 15 of Amsterdam station, the Eurostar terminal is four times bigger than the old one, and is very stylish with all the modern necessities for anyone passing through. 4 The new Eurostar terminal in Amsterdam is open Credit: ZJA Architects and Engineers & Superimpose Architecture/Marc Goodwin - Archmospheres 4 The minimalist design has meant it's been dubbed the "terminal of the future" Credit: ZJA Architects and Engineers & Superimpose Architecture/Marc Goodwin - Archmospheres Called the 'Eurostar project', the new terminal is found in Amsterdam Centraal station and is welcoming travellers from the UK. It was designed by Superimpose Architecture said: "This 'terminal of the future' defines a new era for cross-border rail traffic, and brings together various time periods, technologies, aesthetics, and efficiency." Any British travellers heading from the UK to The Through the checkpoint is an open-plan waiting area which has wooden seating and "floating" backlit ceilings. There are even images of moving clouds projected onto the ceiling panels, which will create a sense of calm in the For anyone waiting to return to the UK, there are improved facilities like a Business Premier lounge, a café, and ultra-fast Wi-Fi. Most read in News Travel To get up to the platform are escalators and staircases - and passengers will pass by one of the historic walls of the station. The new Top 5 Picturesque Train Journeys in Europe 4 The terminal is four times bigger than the original Credit: ZJA Architects and Engineers & Superimpose Architecture/Marc Goodwin - Archmospheres The Eurostar UK terminal at From the UK, you can travel on the Each train carries a maximum of 600 passengers from the UK Amsterdam - which used to be capped at 400. By September 2025, the terminal will reach its full capacity of up to 650 passengers. There is talk to eventually expand to five daily services between London and Amsterdam by 2026. That's not the only new Eurostar news; it was recently announced that the company will Currently, the operator connects France, Belgium and Amsterdam from London St Pancras International. The trains would depart from Read more on the Irish Sun Here's another And another 4 The new Eurostar terminal in Amsterdam has been revealed Credit: ZJA Architects and Engineers & Superimpose Architecture/Marc Goodwin - Archmospheres
Irish Examiner
8 hours ago
- Irish Examiner
UK lifts ban on Pakistani airlines after improvement in air safety standards
The UK has lifted a years-long ban on Pakistani airlines following improvements in the country's aviation safety standards, the British diplomatic mission in Islamabad said. The Air Safety Committee imposed the ban after Pakistan's aviation minister in June 2020 disclosed that nearly one-third of the country's pilots had cheated on their licensing exams. The claim came after a Pakistan International Airlines crash killed 97 people on May 24, 2020, in the southern city of Karachi. Wednesday's announcement follows a broader international recognition of Pakistan's efforts to improve air safety. Earlier this year, the European Union Aviation Safety Agency also lifted its five-year ban, allowing the national flag carrier Pakistan International Airlines to resume direct flights to Europe. British High Commissioner Jane Marriott said that after 'extensive engagement' between the UK's Air Safety Committee and the Pakistan Civil Aviation Authority, restrictions on Pakistani airlines have now been lifted. However, Ms Marriott said individual airlines will still need to apply for operating permits from the UK Civil Aviation Authority. 'I'm grateful to aviation experts in both the UK and Pakistan for their collaborative work to meet international safety standards,' she said. 'While it will take time for flights to resume, once the logistics are in place, I look forward to using a Pakistani carrier when visiting family and friends.' The high commission emphasised that decisions on delisting countries or carriers from the UK Air Safety List are made through an independent safety process overseen by the Air Safety Committee. With more than 1.6 million people of Pakistani heritage living in the UK, and thousands of British nationals residing in Pakistan, it said the move will help families to reconnect and potentially boost bilateral trade ties. Pakistan's defence minister Khawaja Mohammad Asif welcomed the decision. Speaking at a televised news conference on Wednesday, he attributed the ban to what he described as 'baseless' remarks made by former aviation minister Ghulam Sarwar Khan. He said Mr Khan's claim tarnished the country's image and triggered significant financial losses for Pakistan International Airlines.
