Flight Delay Compensation for Technical Issues: What to Know
Let's break it down in simple terms so you know when you can claim compensation, how much you could get, and what steps to take.
A technical fault is a mechanical or system issue that makes the aircraft unfit to fly. This can include: Engine problems
Faulty sensors
Hydraulic system failures
Electrical system malfunctions
If a technical defect is not due to extraordinary circumstances, like a lightning strike or bird strike, airlines may be held responsible.
If your flight is delayed due to a technical fault and the delay is more than 3 hours, you may be eligible for compensation. However, the airline must be at fault. That means the technical issue should not be out of their control. Flight must be delayed 3+ hours on arrival
on arrival The issue must not be caused by extraordinary circumstances
You must have a confirmed reservation
The flight must depart from the EU or be operated by an EU airline to the EU
Tip: Always keep your boarding pass and receipts related to the delay. These are useful when filing a claim.
The amount depends on the flight distance and delay duration: Distance Delay Time Compensation (approx) Up to 1,500 km 3+ hours €250 1,500 to 3,500 km 3+ hours €400 Over 3,500 km 3-4 hours €300 Over 3,500 km 4+ hours €600
Note: These are based on EU Regulation 261/2004, one of the strongest in favor of passengers.
Airlines do not have to pay compensation if the technical fault is caused by: Bird strikes
Volcanic ash clouds
Sabotage or terrorism
Political unrest
Weather conditions
If it's a regular maintenance issue, airlines can't use this as an excuse to avoid compensation.
Tip: If the airline tells you the delay was due to a technical issue, ask them for a written explanation. This helps later if you need to file a claim. Boarding pass
Ticket/confirmation email
Proof of delay (email or announcement photo)
File a claim directly with the airline first. Use their website's customer service section. Mention the delay, reason, and request compensation.
If you don't hear back in a reasonable time, send a reminder. Airlines may take time to process claims.
If the airline refuses or delays your claim, you can use a third-party service provider like Airline Help to assist.
Need help? Airline Help is here for you! Call us at 800-594-4991 (OTA), and let our team find the best solution for you!
Sometimes, airlines offer meal vouchers or travel credits. These do not replace your right to monetary compensation. You can accept them, but still ask for the full cash amount you're entitled to.
Tip: Politely ask the airline agent if the voucher is in place of your EU compensation. If yes, you can decline.
Yes. If your first flight is delayed due to a technical fault and you miss your connection as a result, you may still claim compensation. This applies when: Both flights are on the same booking
Delay is more than 3 hours at final destination
Tip: Always book connecting flights under one ticket. It protects your rights.
If the delay is long, airlines must provide: Meals and refreshments
Two phone calls or internet access
Hotel accommodation (if overnight stay is required)
Transportation to/from the hotel
Even if the technical fault is out of their control, these care services must be offered.
Need assistance with rebooking or refunds during delays? Call Airline Help at 800-594-4991 (OTA). We'll take care of the hard part for you.
In the U.S., compensation rules are different. Airlines are not legally required to pay for delays caused by technical faults. However, some airlines offer goodwill gestures.
Still, if you were flying from the EU to the U.S. on a European carrier, you may be covered by EU regulations.
You usually have up to 2-3 years to file a claim, depending on the country. But it's better to act quickly so you don't miss deadlines.
Tip: File your claim within the same year of travel for faster processing.
Flight delays caused by technical faults can ruin plans, but you have rights. Compensation laws are designed to protect you when airlines are responsible.
Understanding these rules puts you in control. Keep records, know your entitlements, and if needed—get professional support.
Stuck because of a delayed flight? Airline Help can guide you through claims and rebooking. Call us at 800-594-4991 (OTA) and get the support you deserve.
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