'No English food' at hotel gran fuming after manager's response
Susan had stayed at the hotel with her family for a seven-night all-inclusive Greek holiday, which began on May 12. She complained that the hotel was "horrendous from the minute (they) got there."
Makis told the Sun: "From the very beginning of her stay, (Susan) demonstrated clear intent to fabricate complaints in pursuit of financial compensation, going as far as to complain about the weather."
According to the manager, Susan asked the question, "Why is it raining?" to the staff. He added that when they attempted to address her concerns, she responded with a "sarcastic and dismissive" attitude, reports the Daily Star.
Defending the hotel's culinary offerings, Makis described the food as "generous and diverse, offering fresh salads, fruits, hot and cold dishes daily". He argued that Susan's account was "entirely false and disrespectful to our culinary staff", stating that the hotel offers "world-renowned and beloved Mediterranean cuisine" as well as tailored options for guests, including those from the UK.
However, Susan had claimed that her experience at the hotel had been subpar due to the absence of English food, which had ruined her holiday. Susan was miffed when, as she claims, the hotel wouldn't give her a second room card for her daughter to use while she 'had a lie down', allegedly being told: "No, too expensive."
Makis, on the other hand, remembers things differently. He insists Susan did receive an additional room key but it was "revoked after it was used solely to keep the electricity running - leaving the air conditioning on 24 hours a day, even with open windows and the room unoccupied."
He justified the decision by stating that such actions "violates our sustainability and energy policies".
Upon their arrival at the Sun Hotel, Susan and her group were eager for a bite to eat. However, after struggling up a steep ramp to the reception, Susan was disappointed to find that the anticipated pool-side snacks amounted to just a "one-inch square of baklava".
Her dissatisfaction with the food escalated the next morning when she discovered there was "no English food" available. Describing the breakfast options, Susan said: "On a morning you could have toast, a hard boiled egg, or something in sauce.
She expressed her frustration, saying: "It was all-inclusive, £750 (€870) each we paid and there was no food we could eat and we couldn't have anything to drink. I have to be careful because I have ulcerative colitis so there's certain things I can't eat.
"The all inclusive drinks were wine, lager, ouzo, or brandy. Yes, there were soft drinks, but we had to pay €1.50 for water."
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