Cathay Adopts AI-Powered Automation with UiPath
UiPath (NYSE: PATH), a leading enterprise automation and AI software company, announced a key collaboration with Cathay, the Hong Kong-based premium travel lifestyle brand. The goal is to drive positive change through AI-powered automation.
UiPath revealed that Cathay is strengthening its position as a digital leader by improving customer experience, safety, operational efficiency, productivity, and compliance. This progress was recognized at UiPath FORWARD, the company's global AI and automation event in Las Vegas.
At the event, Cathay was named a UiPath AI25 Award Winner. The annual program honors 25 companies that use AI and automation to enable strategic change and deliver bold outcomes.
Aldric Chau, General Manager Digital at Cathay, expressed pride in the recognition. He reported that the company's investment in AI and automation has led to strong results. He added that Cathay will continue to innovate with UiPath to unlock the full potential of automation, AI, and generative AI.
Richard Chen, Regional Vice President, Greater China at UiPath, stated that AI-powered automation helps streamline workflows, boost accuracy, and drive cost savings. He highlighted its importance for the aviation sector as global travel rebounds after the pandemic.
Cathay began using the UiPath Platform in 2018. Today, it operates more than 160 bots across 20 departments. These bots assist employees with routine tasks, allowing them to focus on higher-value work.
• Cathay uses UiPath Action Center, AI Center, and Document Understanding tools.
• Over 72% of SAMEA region invoices are processed automatically, reducing time by fourfold.
Cathay also automated its flight re-seat notification process. This task is now 20 times faster than the manual method. In back-office operations, automation cut tax declaration prep from three weeks to just two days. Automated flight schedule reporting also cut time by 50% while improving compliance.
The company introduced its first Intelligent Document Processing (IDP) use case to handle invoices. This has improved speed and allowed teams to focus on strategic tasks like vendor engagement.
UiPath reported that these efforts are helping Cathay turn AI potential into measurable business outcomes. Looking ahead, Cathay plans to explore new areas with UiPath, such as process mining and further IDP use cases.
This continued collaboration aims to empower staff and advance Cathay's digital transformation journey through AI-powered automation.
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