Sky Sports subscribers blocked from popular channels as major alert reveals the only way to get them back
SPORT OF BOTHER Sky Sports subscribers blocked from popular channels as major alert reveals the only way to get them back
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SKY Sports subscribers were temporarily blocked from popular channels last night due to a strange tech glitch.
Viewers who pay for the premium sports package were met with an unexpected message saying they were not a subscriber when trying to access the channels.
1
Warning message appeared on main screen of Sky Glass and Sky Stream
Credit: Jamie Harris / The Sun
The issue only hit Sky Glass and Sky Stream users - and appears to have only lasted a few hours.
A fix was quickly offered by the broadcaster, who put out a warning on the main screen of TVs.
The message said: "If you're having issues watching Sky Sports, unplug your Sky device from power for 30 seconds and plug back in."
Reports first emerged at 4pm on Wednesday, when one watcher wrote on Sky's forum that "all sky sports channels are saying that i need to upgrade to view this channel."
"I have full sky sports package, have rebooted and have also tried to select the option to upgrade, but that then tells me that I already have the service," the person wrote.
Another commented: "This afternoon the sports, cricket, F1, golf have stopped on my stream service, with the message, you need to upgrade your subscription.?
"I checked my products, I am paying for the sports pack, I can see the programmes on my phone using the app.
"When I press the TV to upgrade the subscription it says I already have it!"
At the time, a Sky rep was quick to respond to viewers saying: "We are aware of an issue affecting Glass and Stream Sky Sports channels and have the right people engaged to get it fixed."
They later added: "A reboot may resolve the issue in the meantime."
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It comes as three free Sky Sports channels were added to the TV guide this week.
Viewers will now find Sky Sports Classics, Sky Sports Vault and Sky Sports Stories on the electronic programme guide on Sky Glass and Sky Stream.
Sky Sports Classics is the destination for Sky Sports Premier League archives, such as Premier League Icons and Premier League Legends.
Sky Sports Vault is home to archive darts, EFL and boxing content including 30 Years of The PDC World Darts Championship and Fight Night.
And Sky Sports Stories shows sporting documentaries, from EFL Rivalries to Her Huddle.
While the channels aren't available on the electronic programme guide for Sky Q users, you can find them in the Xumo app instead.
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