Tripoli International Airport to open to private flights and ambulance flights
This will take effect from Tuesday 20 May.
The circular was published through the Flight Information System (AIS), explaining the details of the available runways, corridors and air communication facilities.
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The Sun
3 days ago
- The Sun
What to do if your flight is cancelled or delayed due to mystery ‘tech glitch' – and can you can claim compensation
HUNDREDS of Brits saw their travel plans plunged into chaos after a tech glitch yesterday - here's what to do if your flight was affected. If your trip was delayed or cancelled, you could be entitled to compensation. 2 Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late. If you're flying to or from the UK, your airline must let you choose a refund or an alternative flight. You will be able to get your money back for the part of your ticket that you haven't used yet. So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded. But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline. However, the airline doesn't have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather. Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other 'extraordinary circumstances' are not eligible for compensation. Some airlines may stretch the definition of "extraordinary circumstances" but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA). If you can't claim compensation directly through the airline, your travel insurance may refund you. Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer. Remember to get written confirmation of your delay from the airport as your insurer will need proof. If your flight is cancelled entirely, you're unlikely to be covered by your insurance. This comes after a staggering 150 flights were cancelled yesterday. Most of these cancellations were at London Heathrow, with 29 departures and 17 arrivals. But Gatwick, Birmingham, Edinburgh, and Manchester Airports were all affected by the tech glitch. A spokesperson for NATS said the issue was related to radar. There is no evidence the disruption was down to a cyber incident, according to the official body. NATS said in a statement: "This was a radar-related issue which was resolved by quickly switching to the back-up system during which time we reduced traffic to ensure safety. "There is no evidence that this was cyber related." Despite flight schedules getting back on track by yesterday evening, aviation experts have warned disruption could continue across the next few days. The Sun's head of travel Lisa Minot previously advised what you should do if travelling this summer. She said: "Whatever happens if it is [your flight] delayed or cancelled for reasons outside of the the airlines control, then unfortunately there is no compensation due. "But the airline does have a duty of care to look after you. "If your flight is cancelled and it is the airline's fault ... then you could be due compensation. "It could be anything up to £520." Lisa also explained what to do if the airline claims a situation was outside of their control. "If your flight is cancelled, the airline legally must get you to your destination as quickly as possible, by any means," the Head of Travel continued. "That doesn't necessarily mean you have to wait for your airline to provide you with another flight on a different day. "if you can fly on the day that you're due to travel with a different airline and get yourself to your destination, the airline would have to pay for that. "If you are in that situation and you urgently have to get somewhere, what you should be looking at is not just the flights from your airline, but alternative airlines. "That could be going out of different airports in the UK, or perhaps flying into different airports in your destination, just so you can get yourself out there." In addition to making sure passengers reach their destinations, airlines also have a duty of care to look after passengers whose flights have been delayed or cancelled. Lisa added: "That would involve food vouchers and drinks vouchers, if you're delayed for a significant amount of time. "On top of that, if you are delayed overnight, then the airline is actually responsible for finding you a hotel accommodation. "That might not always be possible with a significant number of people involved, over 100,000 were involved in flight cancellations earlier this summer, in that case, make sure you keep all your receipts. "Book a meal, book a hotel and keep those costs reasonable." 2 is your go-to destination for the best celebrity news, real-life stories, jaw-dropping pictures and must-see video.
The Guardian
3 days ago
- The Guardian
UK air traffic control disruption: your rights as a passenger
Wednesday's air traffic control technical fault came as many thousands of families prepared to head off on their summer holiday. Those whose flights have been disrupted have significant rights and entitlements in relation to everything from refreshments to refunds. If your flight is significantly delayed – the Civil Aviation Authority (CAA) explains how this is defined on its website – you are entitled to care and assistance while you wait, which means food and drink and the ability to make phone calls, plus accommodation and the necessary transfers if the flight is delayed until the next day. Many airlines will provide vouchers for you to buy food and drink, and overnight accommodation will typically take the form of a nearby hotel. Sometimes airline staff are unable to arrange care and assistance for all passengers, in which case you can sort yourself out, and claim the cost back later. But do not head straight to a posh restaurant or five-star hotel. The CAA says: 'If you end up paying for things yourself, keep every receipt and do not spend more than is reasonable. Airlines are unlikely to refund you for things like luxury hotels or alcohol.' Some airlines will provide guidance on reasonable costs. If your flight has been cancelled and is covered by UK law (that means one departing from an airport in the UK on any airline, or arriving at an airport in the UK on an EU or UK airline, or arriving at an airport in the EU on a UK airline), your airline must offer you the choice of an alternative flight or a refund. If you select an alternative flight, it is up to you whether to fly as soon as possible or at a later date. In terms of a refund, you can get your money back for all parts of the ticket you have not used. So if you have booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket back from your airline. Once you decide to take a refund, or to travel later than the first available flight, your airline has no obligation to provide you with food, drink or accommodation. Naomi Leach, the deputy editor of Which? Travel, advises: 'If you are due to travel today or tomorrow, check the advice from your airport or tour operator, or airline apps and airport social media feeds, for the most up-to-date advice.' While airlines have a duty to look after their passengers when flights are disrupted, they do not have to put their hand in their pocket when the disruption is caused by 'extraordinary circumstances'. Leach says that if your flight is cancelled or delayed as a result of these latest problems, you are unlikely to be owed compensation by the airline. This is because the technical issue affecting flights will be considered an extraordinary circumstance and out of the airline's control. The CAA says that 'if it wasn't the airline's fault, don't expect to receive any compensation'. If your flight is delayed or cancelled and it is part of a package holiday, you have some additional protections, says Abta. If your holiday ends up being cancelled, or new arrangements are made that result in a significant change to your holiday, then your travel company must offer an alternative holiday if it can, or a refund for the full price of your package holiday. Generally, a change of more than 12 hours on a fortnight's holiday is considered a significant change, it says. Your first point of contact should probably always be the airline. However, in situations where the disruption is beyond the airline's control and – for example – you are unable to travel or are stranded at your destination, you may be able to claim on your travel insurance, depending on the level of cover. 'Beyond the flight itself, certain costs like non-refundable hotel stays, hire car expenses or even pre-booked activity fees may be recoverable under specific circumstances,' says Alex Cross, the chief customer officer at Tesco Insurance. However, he adds that it is crucial to understand your policy's coverage. If in any doubt, contact your insurer for more details.
Telegraph
4 days ago
- Telegraph
All planes grounded at London airports
4:32PM Analysis: Shutdown echoes summer 2023 The nationwide air traffic control shutdown this afternoon will immediately bring to mind the vast Nats outage of summer 2023. During that incident, which also happened during the key summer season, more than 700,000 passengers were stranded when flights had to be grounded following a technical glitch. A radar failure is said to be the cause of Wednesday's meltdown so far but details are, at the time of writing, scant. A simultaneous nationwide radar failure suggests at the very least a critical computer failure. The cause of that failure will be keenly scrutinised over the coming days, weeks and months. The full cost of that meltdown to airlines, airports passengers and others was around £100 million. Today's outage is shorter than 2023's four-hour meltdown, but the costs are likely to be in the same ballpark. An inquiry set up by the Civil Aviation Authority (CAA), the regulator, into the August 28, 2023 incident found that Nats had rostered a support engineer to be on-call and working from home rather than on site that day, despite it being one of the busiest of the year in terms of passenger numbers. 4:31PM Problem resolved but disruption likely to continue The radar fault that forced the closure of all London-controlled airspace over the UK has now been fixed, Nats has said within the last few minutes, but knock-on delays are likely to continue. A spokesman for Nats said: 'Our engineers have now restored the system that was affected this afternoon. We are in the process of resuming normal operations in the London area. 'We continue to work closely with airline and airport customers to minimise disruption. 'We apologise for any inconvenience this has caused.' 4:30PM 'Radar issues' causing nationwide shutdown London's skies are beginning to reopen, Eurocontrol has said within the last few minutes. The cause of the nationwide shutdown is said to be 'radar issues'. All of England and Wales' skies are controlled by Nats, the British air traffic control centre, from its HQ at Swanwick in Hampshire. A radar failure would leave controllers unable to see which aeroplanes are where in the sky, potentially affecting flight safety. The Telegraph has obtained footage from on board a plane at Faro airport in which an announcement blames 'radar system back in the UK' . 4:28PM No departures from Gatwick Gatwick Airport has confirmed that the 'technical issue' impacting Nats was impacting all outbound flights across the UK. A spokesman for Gatwick said: 'A technical issue impacting NATS is affecting all outbound flights across the UK. 'There are currently no departures from London Gatwick while the situation is being resolved. 'We are working with NATS to resume flights as quickly as possible. Inbound flights are still landing at the airport. Passengers should check the status of their flights with their airline.' 4:25PM Watch: Planes avoid the UK A timelapse from Flight Radar 24 reveals a plunge in the number of planes over the UK. Reports online suggested planes have been diverted to mainland Europe. 4:21PM Flights landing but skies sparse A Eurocontrol notice seen by The Telegraph instructed airlines that London airspace was closed to all incoming flights from 2.39pm GMT today. Flights that are still airborne over Britain appear to be landing safely as planned, according to Flight Radar 24 data, but planes appeared to be avoiding the airspace over London. 4:18PM Flights path over London 'limited' A spokesman for Nats, the air traffic control company in charge of Britain's skies, acknowledged a 'technical issue' but said he could give no indication of when the problems would be fixed. He said: 'As a result of a technical issue at Nats Swanwick air traffic control centre, we are limiting the number of aircraft flying in the London control area in order to ensure safety, which is always our first priority. 'We apologise for any delays this may cause. Our engineers are working hard to resolve the problem as quickly as possible and we are working closely with airlines to help minimise disruption. 'At this stage we cannot say how long it will be before operations are back to normal. 'Please check with your airline on the status of your flight.' 4:14PM Good afternoon Welcome to our live coverage. We will be bringing you all the latest updates from the reported closure of London's airspace.
