logo
Oben Electric Launches 24/7 Customer Support Helpline to Elevate EV Ownership Experience

Oben Electric Launches 24/7 Customer Support Helpline to Elevate EV Ownership Experience

PNN
Bengaluru (Karnataka) [India], June 25: In a market where EV ownership often faces scepticism due to service and support gaps, Oben Electric, an R & D driven electric motorcycle manufacturer, continues to strengthen its commitment to delivering an unparalleled EV ownership experience with the launch of its 24/7 customer support helpline. This initiative underlines Oben's focus on responsive, transparent, and personalized after-sales support, designed to build long-term trust and confidence among EV owners, as it provides round-the-clock, real-time solutions with empathetic and expert assistance. This ensures riders receive seamless support any time of day, reinforcing service continuity and consistent quality.
Over the past three months, 90% of all service cases have been resolved within 72 hours, reflecting Oben's operational efficiency and dedication to minimizing rider downtime.
At the heart of this service excellence is its deep vertical integration. Critical components such as its proprietary high-performance lithium iron phosphate (LFP) battery, motor, vehicle control unit (VCU), and charger are designed and manufactured in-house, allowing full control over quality, diagnostics, and turnaround times. This integration enables faster issue resolution and greater transparency, including comprehensive warranty coverage that supports confident, worry-free riding.
Every Oben Electric customer is assigned a dedicated Relationship Manager, ensuring personalised, end-to-end support throughout their ownership journey, from onboarding and routine maintenance to real-time query resolution. This personalised engagement is backed by Oben Care's network of platinum-certified technicians, trained to the highest industry standards to deliver expert diagnostics, repair, and maintenance.
To further support riders on the move, Oben has established a three-tier Roadside Assistance (RSA) network, combining its own fleet, leading RSA providers, and hyperlocal partners. This ensures prompt recovery and help even in remote regions. Oben's ownership support is also anchored in robust warranty coverage. Its proprietary LFP battery is backed by up to 8 years/80,000 kms warranty, while the Comprehensive Protect warranty covers key components including Battery, BMS, Motor, Motor Controller, and Chassis for 5 years or 60,000 kms.
Currently, Oben Electric operates over 37 showrooms pan-India, each supported by a dedicated Oben Care service center, providing integrated and consistent after-sales service that is rare in the EV two-wheeler sector. To further enhance convenience, pick-up and drop services are available with select service center, ensuring a hassle-free maintenance. Oben aims to expand its presence to over 150+ showrooms across 50+ cities with respective dedicated service centers by the end of the financial year, bringing its best-in-class electric motorcycles and exceptional after-sales support to Tier 1, 2, and 3 cities across India.
https://www.youtube.com/watch?v=XHJ6dINbeHs
Madhumita Agrawal, Founder and CEO of Oben Electric, said, "Building customer trust is essential to accelerating EV adoption in India. Our 24/7 customer care helpline and integrated Oben Care service centers embody our commitment to delivering fast, transparent, and personalized support. We believe this approach not only resolves issues quickly but fosters lifelong loyalty and confidence in electric mobility."
As India's EV market evolves, Oben Electric remains focused on setting new benchmarks for customer service and after-sales care. Through Oben Care's robust support ecosystem, the company is shaping a future where EV ownership is seamless, reliable, and truly customer centric.
Orange background

Try Our AI Features

Explore what Daily8 AI can do for you:

Comments

No comments yet...

Related Articles

Bhel looks to tap India's payments powerhouse to charge up govt's EV drive
Bhel looks to tap India's payments powerhouse to charge up govt's EV drive

Mint

time22 minutes ago

  • Mint

Bhel looks to tap India's payments powerhouse to charge up govt's EV drive

New Delhi: State-run Bharat Heavy Electricals Ltd will seek the expertise of UPI-maker National Payments Corporation of India to develop a digital app with an integrated payments mechanism for a nationwide network of electric vehicle charging stations, three officials said. Bhel is likely to be nominated to lead the tendering process for 72,300 EV public charging stations under the ₹10,900-crore PM E-Drive scheme, Mint reported on 16 June. The Centre's marquee scheme to incentivize green mobility has allocated ₹2,000 crore to subsidize electric vehicle charging stations, but the PM E-Drive scheme has only about eight months left in its runtime. Bhel's latest efforts reflect its diversification from being a manufacturer of thermal power equipment to aggregating demand for EV charging infrastructure across the country. 'Bhel is going to reach out to NPCI for developing the app. This is the first time Bhel is making an app for EV charging," said one of the officials. 'Bhel is primarily a thermal power equipment manufacturer, (and) developing an app, especially for financial transactions, is not its expertise. That is why it was proposed that Bhel collaborate with NPCI on this app," said another official. Payments will be a crucial part of Bhel's app, especially as consumers have complained about incomplete payments, network and software issues, and inactivity of EV charging management systems, the second official said, referring to publicly available networks run by private companies. 'Many consumers also complained about their money being stuck in these charging systems," the official said. 'India has over 25,000 public EV charging stations managed by more than 40 charging point operators, often requiring users to navigate multiple apps to locate, access, and pay for charging," said Akshay Parihar, associate director (energy transition), at Deloitte. 'The proposed Unified Charging Platform, like UPI, will allow EV users to seamlessly locate, book, and pay across any CPO through a single, integrated app. This initiative is expected to improve accessibility, boost charger utilization, and enable EV charger interoperability across India's growing EV ecosystem," he added. Bhel and NPCI did not reply to Mint's queries emailed last week. India's buzzing EV market While most electric vehicle users charge their vehicles at home, India had 26,367 public EV charging stations at the end of March, according to a Lok Sabha disclosure by the heavy industries ministry on 4 April. New electric vehicle sales rose to about 1.9 million in FY25 from 1.6 million in the year before, according to data from Vahan, the central government's motor vehicle registry. S&P Global said in its 'India's EV Market: Trends and Future Prospects' report published in March that it expects total electric passenger vehicle production in India to surge to about 1.33 million units by 2030, accounting for about 20% of the country's total passenger vehicle production. NPCI, which oversees retail payments and settlement systems in India, has developed several products including UPI for realtime bank transfers, the RuPay credit card network, and FASTag for digital toll collections. Bhel's proposed unified payment mechanism for public EV charging infrastructure would also help capture data for estimating the range of batteries in different vehicles, said the third official mentioned above. 'The payment cycle would help in gathering data regarding the requirement of charging for different kinds of vehicles and the range of their batteries. This data would give a sense of required charging efficiency, which would be key for future innovation in chargers and batteries," this official said. All three officials spoke on condition of anonymity as Bhel's plan to approach NPCI is still at an early stage. Multiple initiatives and starting troubles The PM E-Drive scheme is the Union government's second programme to incentivise the rollout of a nationwide EV charging infrastructure—essential for encouraging more customers to buy electric vehicles. In the earlier EV incentive scheme—Faster Adoption and Manufacturing of Electric (and Hybrid) vehicles scheme (FAME)—the government allocated about ₹912 crore for installing EV charging stations across the country. It, however, disbursed only about ₹633 crore under the second edition of the FAME scheme, which ended in March last year. Indian Oil Corporation Ltd, Bharat Petroleum Corporation Ltd, and Hindustan Petroleum Corporation Ltd were tasked with setting up EV chargers across their fuel stations. According to a parliamentary disclosure in February, these oil marketing companies installed about 4,500 public EV charging stations under the FAME 2 scheme, but only 251 of those were 'energized", or made operational. 'In addition to this, OMCs have set up 20,035 EVCS at their retail outlets from their own funds," the government informed Parliament.

EVs versus hybrids: Niti Aayog enters the chat
EVs versus hybrids: Niti Aayog enters the chat

Mint

time7 hours ago

  • Mint

EVs versus hybrids: Niti Aayog enters the chat

Federal think tank Niti Aayog is examining the lifecycle emissions of electric, hybrid and conventional vehicles to determine which technology is the cleanest, two people aware of the matter said. The move comes at a time when automakers have crossed swords on providing hybrids the same incentives as pure EVs. The study, which began earlier this month, is likely to be completed over the next few months, the people cited above said on the condition of anonymity. Varying incentives for EVs and hybrids across states have sparked an intense lobbying in state capitals, even as the Centre remains neutral to technologies in the quest for clean mobility. 'The need for such a study arose as contrasting claims emerged after some studies claimed EVs are more harmful when the entire supply chain and recycling are taken into account," one of the two people cited above said on the condition of anonymity. Green tussle While Maruti Suzuki India and Toyota Kirloskar, which manufacture hybrid models, say they deserve clean mobility incentives, Tata Motors and Mahindra and Mahindra say they should be reserved for the zero-emission EVs they make. EVs have no tailpipe emissions; however, in 2023, a study by the Indian Institute of Technology, Kanpur, showed that their manufacturing, usage and scrapping emit more greenhouse gases than the same processes for hybrid or fossil fuel-based study also said EV charging required coal-fuelled power, adding to EVs' overall carbon vehicles run on a mix of fossil fuels and a battery, and strong hybrids do not have a charging port like EVs and plug-in hybrids. The Niti Aayog study will take into consideration the full life-cycle analysis (LCA) for all types of vehicles. 'That means all vehicles – two wheelers, three-wheelers, four-wheelers, public and cargo transport, everything – and it will also look at all fuel powertrains," said the first person cited above. State moves The Union environment ministry is assisting the study by holding meetings with various stakeholders, the second person added. Email queries to the NITI Aayog and the environment ministry went unanswered. Mint reported on 22 July that while the Centre has maintained its stance of supporting all forms of clean mobility, some states have put their weight solely behind EVs. In a recent amendment to its state EV policy, Chhattisgarh removed incentives for hybrid vehicles. On 22 July, the Delhi government also deferred the enforcement of its controversial EV policy to March 2026, according to a report by news agency PTI, citing transport minister Pankaj Singh. An earlier draft of the Delhi EV policy had proposed equal incentives for hybrids and electric vehicles. 'Analysing use cases of vehicles, as well as the location of the vehicles is critical in an LCA,"said Gurudas Nulkar, professor and director, Centre for Sustainable Development, Gokhale Institute of Politics and Economics. 'The results from an LCA of a vehicle in Delhi will be very different from that in, say, Pune. That is because of the location of the two cities—w dDelhi is located in a flat region, while Pune is at the foothills of the Western Ghats. These diverse geographies will impact fuel efficiency." Lifecycle emissions Experts also said an LCA includes the emissions of extraction and transport of crude oil in the case of fossil fuel vehicles, as well as emissions in mining of critical minerals for hybrid and electric vehicles. The LCA of a vehicle where its components are imported will be different from that of a vehicle where parts are sourced locally, said Nulkar, an expert in industrial sustainability and environmental management. 'Similarly, different use cases for vehicles will yield varying results. There may be some cases with hybrids coming on top, and some with electric vehicles coming on top. The data used for most LCAs is secondary data, but it is very important to vet that data with physical visits, for instance, to manufacturing locations."

Motorists fume as Telangana RTA drives up service charges
Motorists fume as Telangana RTA drives up service charges

Time of India

time13 hours ago

  • Time of India

Motorists fume as Telangana RTA drives up service charges

Hyderabad: Applicants attempting to book slots for various transactions at the Regional Transport Authority (RTA) woke up to a rude shock on Sunday as they found a sudden increase in charges across several services. The revision came into effect at 2 am. The new rate-card shows that RTA has revised fees anywhere from Rs 100 to Rs 1,000 — with a fourfold jump in rates for a no-objection certificate (NOC). Available for Rs 100 until now, every NOC will now cost a motorist Rs 435. The cost for terminating vehicle agreements for four-wheelers has also been substantially increased from Rs 2,135 to Rs 3,135. Even commonly availed costs, right from learners' licence to vehicle hypothecation, have been brought under the new price umbrella. Motorists applying for any licence will have to cough up an additional Rs 100. The only exemptions: Permits, vehicle fitness assessments, taxes on vehicles from other states, permit cancellations, life taxes, and quarterly taxes. You Can Also Check: Hyderabad AQI | Weather in Hyderabad | Bank Holidays in Hyderabad | Public Holidays in Hyderabad 10k applicants to be impacted This revision — brought in three years after a hike on life taxes — is likely to impact at least 10,000 daily applicants at all RTA offices across the state. In 2022, the Telangana govt had raised life taxes under the Telangana Motor Vehicles Taxation Act, 1963, with increases ranging from 9% to 19% based on vehicle cost and category. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Unsold 2021 Cars Now Almost Free - Prices May Surprise You Unsold Cars | Search Ads Learn More Undo Many applicants, while ruing the sharp rise, also complained about the current revision being implemented surreptitiously without prior public announcement or notification. In fact, the RTA website: is yet to be updated with these new charges. Speaking to TOI, some said that they realised that the fees had been hiked only when they went to their RTA office to avail of a service. 'I tried to secure a learner's licence slot two days ago, when the fee displayed was Rs 450. However, I encountered technical issues and couldn't complete the booking. When I tried again on Sunday, I was surprised to see that the total amount had risen to Rs 550, with the service charge component having increased from Rs 100 to Rs 200,' said K Venkatesh, an applicant from Uppal. Move to increase revenue: RTA RTA officials said that the revision was aimed at enhancing revenue. 'Only service charges, which have remained unchanged for several years, have been increased. However, we need to monitor the situation for at least one month to assess how these increased charges contribute to revenue enhancement,' MM Chandrasekhar Goud, joint transport commissioner (IT & Vigilance), told TOI. Sources, on the other hand, hinted at the move being designed to accommodate tax exemptions being offered to EV buyers. Incidentally, since the Telangana govt implemented its EV policy on Nov 16, 2024, Rs 400 crore (approx) tax has been exempted through sales of more than 50,000 EVs. 'The govt's actions are unfair, as they offer complete tax relief to electric vehicles while parallelly raising service charges,' said M Dayanand, general secretary, Telangana Auto and Motor Welfare Union.'The facilities at their offices lack essential amenities for the public, and applicants are forced to wait in long queues for their turn. It is disappointing that despite these ongoing service deficiencies, the RTA has implemented increased service charges. I urge the govt authorities to reinstate the previous fee structure, in the interest of the public.'

DOWNLOAD THE APP

Get Started Now: Download the App

Ready to dive into a world of global content with local flavor? Download Daily8 app today from your preferred app store and start exploring.
app-storeplay-store