Man wanted for murder in Las Vegas captured in Holbrook after evading police for a full day
Multiple law enforcement agencies teamed up to apprehend a man in Holbrook, Ariz.
The man was wanted for murder and conspiracy to commit murder in Las Vegas.
Samuel Douglas Conway, 39, was first located in St. Johns and avoided capture for a full day before he was tracked down in Holbrook.
HOLBROOK, Ariz. - U.S. Marshals helped apprehend a man in Holbrok, Ariz. who was wanted for murder and conspiracy to commit murder in Las Vegas.
What they're saying
"A violent criminal is off the streets thanks to seamless law enforcement collaboration - no one was hurt, and our communities are safer because of it. We thank all agencies involved for their teamwork and dedication," said District of Nevada U.S. Marshal Gary Schofield.
What we know
A Nevada-based task force reported that Samuel Douglas Conway, 39, was on the run in Arizona near St. Johns on April 17.
When Marshals with the Arizona WANTED task force attempted to serve an arrest warrant on Conway, he fled into a wooded area.
The next day, Conway was located and apprehended in Holbrook.
What's next
He was taken to a detention center in Navajo County and will remain there until he can be extradited to Nevada.
Dig deeper
The Arizona Department of Public Safety, Apache County Sheriff's Office, Coconino County Sheriff's Office, Flagstaff Police Department SWAT, Navajo County Major Crimes Apprehension Team, Navajo County Probation, St. Johns Department of Corrections and St. Johns Police Department also contributed to the search.
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Newsweek
5 minutes ago
- Newsweek
What a Viral Kidnapping Attempt Can Teach Women About Self-Defense
Based on facts, either observed and verified firsthand by the reporter, or reported and verified from knowledgeable sources. Newsweek AI is in beta. Translations may contain inaccuracies—please refer to the original content. A young woman in Florida narrowly escaped kidnapping by fighting back against her attacker, drawing praise from law enforcement for her actions. Emma Marine, an 18-year-old from St. John's County, was working a shift at a local smoke shop when a man came in to use the bathroom for the second time in a day. After he came out of the bathroom, he reportedly went behind the counter of the shop and started grabbing and pocketing merchandise. Marine tried to stop the man from leaving the store, but he grabbed her in a headlock and dragged her toward his pick-up truck. Stock image of police tape around a crime scene. Stock image of police tape around a crime scene. Photo by Ajax9 / Getty Images Marine screamed repeatedly and fought back, eventually breaking free and making a run for it before a passerby helped her escape. When police officers arrived, the suspect had fled the premises, but he was later spotted driving recklessly and was arrested. He was then issued a number of charges. Why Marine Confronted The Man According to Marine, speaking to Action News Jax, she tried to stop the man because she feared for her job. "Less than a week before that, a customer had stolen something on my sister's shift, and [their boss] did threaten to fire her if it happened again, or he would take it out of her pay again," Marine explained. Later in the interview, she revealed that her boss had since let both her and her sister go, which she said was "pretty upsetting". "He just completely stopped talking to either of us," she added. 'Decisive and uninterrupted response' However, Marine's actions were lauded by law enforcement, who said she did "everything right" by fighting and screaming. Gloria Marcott is the founder and CEO of Soul Punch Self-Defense, which trains women in personal safety. According to Marcott, Marine "made a choice: survival". "The most powerful thing this young woman did was act immediately and fight for her life," Marcott told Newsweek. "She didn't try to rationalize with her attacker. She yelled, moved and kicked continuously. "That decisive and uninterrupted response is what saved her." 'Politeness won't save you' Chuck J. Rylant, a California-based expert witness in self-defense and Brazilian jiu-jitsu black belt who has been retained in hundreds of cases nationwide, told Newsweek that Marine "deserves credit for fighting back and making a lot of noise". "Humans are biologically wired to respond with fight, flight or freeze response in the face of danger," Rylant told Newsweek. "Unfortunately, the instinctual freeze response makes it easy for predators to victimize their prey." The "freeze" response is more likely if you haven't practiced self-defense, according to Marcott. "We are taught to be polite, but politeness won't save you," Marcott warned. "Disruption will. Our training helps women step into the mindset of: 'I'm not here to be quiet, I'm here to command my power and safety.' "We train them to be a force to be reckoned with." 'You can fight back' Marine told Action News Jax that her parents taught her to "always fight back". "I hope this can show other women and young females like myself that you can fight back, and it doesn't matter how small you are," Marine said. Marcott said the only thing she might have recommended Marine do differently would be to have a weapon in hand to create a "stopping action". "You don't need to be strong, fast or trained in martial arts to defend yourself," she noted. "You need layered safety strategies, an understanding of predator behavior and pre-attack indicators, the ability to interrupt their plan, and a way to force multiply your response in real time." Rylant told Newsweek the incident was reminiscent of a scene from the movie Ballerina, a spin-off of the successful John Wick franchise. "The mentor instructs the main character to 'fight like a girl', in which she means to fight dirty," Rylant told Newsweek. "This is the turning point in the movie where she begins to win."
Miami Herald
3 hours ago
- Miami Herald
See the 22 rules and customer rights the state says a Broward mover violated
Movers can't demand cash-only payments. They can't hold your children's possessions hostage for payment. They can't dump your furniture in front of your new home. Those are some rights of Florida moving customers. Florida movers have responsibilities. Keep reading to see the 22 ways a state investigation says those rights and responsibilities were ignored by Fort Lauderdale-based Shawn Thompson and his companies. The 69-page administrative complaint by the Florida Department of Agriculture and Consumer Services says the agency intends to impose a fine up to $5,000 for each violation. A year ago, the agency denied Thompson's companies license renewal for moves within the state. Officially, these violations are not those of Shawn Thompson, but of Thompson Nation Holdings, which does business as the other 24 moving companies listed on the complaint. State records list Thompson as the registered agent and the only authorized person for Thompson Nation Holdings. MORE: Investigation of a Broward mover found fraud, extortion and forgery, state says Some of the first violations listed in the complaint can be considered lazy, sloppy paperwork. The complaint builds to a final count that states Thompson 'committed other acts of fraud, misrepresentation or failure to disclose a material fact.' After Thompson and his attorney received the administrative complaint on June 13 by certified mail, Thompson had 21 days to file an Election of Rights to request an informal hearing or a formal hearing before an administrative law judge. Requesting a formal hearing requires filing a disputing of material facts alleged in the complaint. Not filing the Election of Rights on time is a waiver of hearing rights and, according to the Agriculture Department, 'may result in the issuance of a Final Order without any further notice that may impose up to the maximum penalties...' READ MORE: Three South Florida movers will pay $3.8M for a 'moving brokerage scheme,' state says Thompson repeatedly has requested the Miami Herald not to call, text or email him for response on stories about his moving companies. All quotes come from the administrative complaint. Count 1 The law: 'A certificate evidencing proof of registration shall be issued by the department and must be prominently displayed in the mover's or broker's primary place of business.' The accusation: The complaint said Thompson picked 3001 SW 10th St. in Pompano Beach as the primary place of business., but that office park location 'is not open to the public, and nowhere in this office space is the departmental registration certificate posted as required.' Count 2 The law: Each estimate or contract of a mover must include the phrase '(Moving company name) is registered with the State of Florida as a Mover. Fla. Mover Registration No....' The accusation: The contracts of Thompson companies with at least 14 customers interviewed in the investigation didn't have that language. Count 3 The law: Any document from a moving broker most include the phrase '(Broker company name) is registered with the State of Florida as a Moving Broker. Fla. Moving Broker Registration No....' The accusation: If Thompson claims he or Thompson Nation Holdings is a moving broker, the documents given to at least 14 customers interviewed in the investigation didn't have that language. Count 4 The law: A mover or moving broker's registration isn't valid if the mover or broker is doing business any place other than the address on the application, unless the department is first notified in writing before any location change. 'A registration issued under this chapter is not assignable and the mover or moving broker may not conduct business under more than one name, except as registered.' The accusation: Thompson Nations Holdings 'was no longer located at the business address of record.' The company told the FDACS about 'multiple new business locations' that went unreported until the investigation. Also, the Vero Beach addresses at 601 21st St., Suites 335, 336 and 337 were virtual offices. Count 5 The law: 'Each mover and moving broker shall provide evidence of the current and valid insurance or alternative coverages required' under Florida statutory law. The accusation: Thompson Nations Holdings' liability insurance expired on June 21, 2023, but the companies still operated without insurance and without telling the state they were sans liability insurance until Aug. 17, 2023. Count 6 The law: Each mover must maintain motor vehicle coverage, including combined bodily injury and property damage liability coverage. The amount depends on the size of the truck: $50,000 per occurrence for a commercial vehicle under 35,000 pounds, $100,000 per occurrence for a commercial vehicle between 35,000 and 44,000 pounds and $300,000 or a commercial vehicle at or over 44,000 pounds. The accusation: Thompson Nations Holdings' four commercial vehicles were insured for a combined $40,000. Count 7 The law: Before starting a move, 'an estimate and a contract must be prepared by a registered mover and provided to a prospective (customer) in writing and the (customer), the mover, and, if applicable, the moving broker must sign or electronically acknowledge and date the estimate and contract.' The accusation: At least 14 of the contracts with customers who investigators interviewed weren't properly signed or electronically acknowledged by the customer, the mover or, when there was one, the moving broker. Count 8 The law: See Count 7, particularly the part about 'registered mover.' The accusation: Fresh Start Moving & Storage was a registered 'doing business as' (dba) of Thompson Nations Holdings from Aug. 18, 2022, through April 3, 2024. It wasn't registered as a dba when it gave estimates to five of the customers who spoke to investigators. Count 9 The law: See Count 7, particularly the part about 'registered mover.' The accusation: Next Door Relocation was a registered 'doing business as' of Thompson Nations Holdings starting April 30, 2024. It wasn't registered as a dba when it gave estimates to two of the customers who spoke to investigators. Count 10 The law: See Count 7, particularly the part about 'registered mover.' The accusation: Small Move Movers became a registered 'doing business as' of Thompson Nations Holdings starting Aug. 18, 2022. It wasn't registered as a dba in July 2022 when it gave estimate and a contract for services to Nicolette Gonzalez and moved her to Gainesville. Gonzalez later sued Thompson in Miami-Dade Civil Court over the move, gaining a judgment and an injunction. Thompson's appealed both. Count 11 The law: Before moving a customer, a contract and estimate 'must be provided to a prospective customer in writing, must be signed and stated by the shipper (customer) and the mover.' It also must have 'an itemized breakdown, description and total of all costs and services for loading, transportation or shipment, unloading and accessorial services to be provided during a household move or storage of household goods.' The accusation: The 14 estimates and contracts reviewed by investigators weren't signed and dated by the customer and the mover; and, didn't have any of the above information required. Count 12 The law: Payment forms accepted must be 'clearly and conspicuously disclosed' to the customer on the binding estimate and contract. Also, the mover must accept payment two of these three categories: valid credit card, not limited to but including Visa or MasterCard; valid personal check with the name and address of the customer or authorized representative; cash/cashier's check/money order/traveler's check. The accusation: Thompson companies accepted only 'cash, cash equivalents or certified funds' for the final balance before unloading from at least 13 customers. Thompson companies' contracts contained 'cash only' or similar language. Or, Thompson employees demanded payment in cash or cash equivalents. Count 13 The law: A mover has to deliver households goods to a customer, putting them inside a customer's home or inside a customer's storehouse or warehouse unless the customer hasn't paid the amount specified in a written contact or estimate the customer signed and dated. 'A mover may not refuse to relinquish prescription medicines and goods for use by children ... under any circumstances.' The accusation: Thompson movers put one customer's items 'near the garage;' refused to unload children's belongings for another customer, causing the couple to buy replacements; refused to unload in the agreed upon location, claiming it didn't have tractor-trailer access when the moving truck didn't need it; left some of a customer's goods on the grass, didn't put all the furniture in the house and 'threw broken pieces of a computer desk in the neighbor's yard.' Count 14 The law: A mover can't refuse to to deliver household goods to a customer's home or other place the customer owns or rents 'based on the mover's refusal to accept an acceptable form of payment.' The accusation: Next Door Relocation movers demanded $5,167 in cash or certified funds only and charged the customer fees until he could get cash or certified funds (see Count 12). Fresh Start Moving and Storage movers 'made a call to their boss, Shawn (Thompson), who demanded (the customer) pay an additional $2,100 in cash). The movers said they would not unload unless (the customer) paid them. Shawn (Thompson) was very rude and unprofessional and told [the customer] to go to an ATM and get the balance owed.' Count 15 The law: A mover can't 'misrepresent or deceptively represent the timeframe or schedule for delivery or storage of household goods estimated.' The accusation: Thompson movers didn't 'uphold' the timeframe and schedule for delivery for three customers, delivery for at least one customer and didn't show up at all (but kept the deposit) for another customer. Count 16 The law: A mover can't 'misrepresent or deceptively represent the contract for services, bill of lading or inventory of household goods for the move estimated.' The accusation: With 18 customers, Thompson companies' movers failed this requirement with 'low estimates leaving off fees and adding discounts it would not keep; demanding more cash without valid supporting documentation; refusing to abide with the estimate/contract language; refusing to deliver or unload belongings unless they paid (Thompson companies) additional monetary demands; intentionally damaging the (customer's) belongings; and not providing a bill of lading/inventory or a legible one.' Count 17 The law: A mover can't 'misrepresent or deceptively represent the price, size, mature, extent, qualities or characteristics of accessorial or moving services offered and 'the nature or extent of other goods, services or amenities offered.' The accusation: The complaint lists 16 instances of Thompson companies violating the above. Thompson movers 'misrepresented' the estimate to 17 customers, usually producing invoices that bore little relation to the estimate once the goods were on the truck. Also, there was no bill of lading that supported the invoices. Among the examples given: one customer who got a $1,266 estimate paid a total of $3,107 and still had to wait 10 days for her possessions. Todays Move Movers charged one customer $2,505 'for packing materials when her belongings already were packed...' Count 18 The law: A mover can't 'misrepresent or deceptively represent a (customer's) rights, privileges or benefits. The accusation: The complaint says Thompson companies did this with 18 customers by, among other things, 'including misleading language' in estimates; 'demanding additional cash payments without written supporting documentation;' claiming the moving company 'has a valid insurance/compensation program for shippers whose property' gets lost or damaged; and 'refusing to communicate with shippers' after their possessions were on moving trucks or when they tried to file a claim for damages after the move. Count 19 The law: A mover can't fail to honor all contract provisions or bill of lading 'regarding the purchaser's rights, benefits and privileges.' The accusation: Thompson companies didn't put all relevant costs and fees in the estimates; jacking up the cost from the estimates 'without providing supporting documentation;' charging for unnecessary or unmoved moving supplies; accepting credit cards for deposits but then demanding cash or certified payments only; telling customers they could be compensated for lost or damaged goods, but Thompson companies 'did not follow through.' Count 20 The law: A mover can't 'withhold delivery of household goods or, in any way, hold goods in storage against the expressed wishes of the customer' if payment has been made as described in the estimate or contract. The accusation: Thompson companies or movers did exactly that with 17 customers. They refused to unload trucks without payments above the agreed upon estimate, sometimes throwing in 'threats and/or intimidation for additional funds,' increasing the amount and 'refusing payment of the estimated amounts.' Count 21 The law: No contract provision can waive or limit any customer's right or benefit or ask for a such a waiver or limitation. The accusation: Thompson moving contracts with two customers waived customer rights and benefits in the COVID-19 section. In 17 contracts, language 'affected the customer's right for an accurate or binding estimate. Also, requiring customers to pay on the delivery end in cash violated this rule. Count 22 The law: A mover can't 'commit any other act of fraud, misrepresentation or failure to disclose a material fact.' The accusation: This is the complaint's grand finale, a listing of 20 separate violations of this move over three pages. Some of them are: ▪ Todays Move Movers, Fresh Start Moving and Storage and Stellar Relocation not telling customers they weren't authorized to be hired for interstate moves. ▪ Fresh Start charged a customer for three movers when only two showed up. ▪ Thompson companies 'claimed to have licensed and insured quality trained workers.' But those workers 'threatened, harassed, intimidated, strong armed and/or physically assaulted' 17 customers and broke, damaged or lost their goods. ▪ An estimate of $625 for a 10-mile move by Todays Move turned into a $6,182 charge, including the $2,505 for packing materials for belongings already packed by the customer. ▪ Thompson 'forged (a customer's) signature on a portion of the contract/bill of labor where the consumer signs stating there were no damaged items after the move. (The customer) suffered damage to multiple items.'
Miami Herald
3 hours ago
- Miami Herald
Investigation of a Broward mover found fraud, extortion and forgery, state says
Extortion. Fraud. Forgery. A car chase. It's not the latest Martin Scorcese gangster flick. The plots are customer narratives in a 69-page state complaint against the 25 companies owned by Fort Lauderdale-based mover Shawn Thompson. Much of what's said about Thompson's moving companies in the Florida Department of Agriculture & Consumer Services administrative complaint has been said elsewhere: Miami Herald stories, emails to the Herald from customers, an Orlando TV station investigation, the Better Business Bureau website, Reddit threads, other online consumer complaints, even lawsuits won by former Thompson customers in Miami-Dade and Orange counties. None of those carries the teeth of an administrative fine of up to $5,000 for each violation of Florida statutes. And the Agriculture Department accused Thompson's companies of 23 violations in the June 9 version of the complaint first filed earlier in 2025. The investigation found customers with their own version of stories: a low estimate drawing the customer in for the punch of a bloated invoice while possessions are still on the truck. Pay in cash or certified funds or watch the furniture taken to an undisclosed location and get charged a daily storage fee — even if the original estimate included 30-day free storage. And, sometimes, that followed moves Thompson's companies aren't licensed to make. A check of the Florida Department of Agriculture and Consumer Services website shows none have held state licenses since July 6, 2024. The agency denied renewal while conducting the investigation that resulted in the administrative complaint filed on June 9. None of the companies run by Shawn Thompson through associates or Thompson Nation Holdings have held federal licenses. They rely on customers not checking. Next Door Relocation's website advertises 'services across any state in the United States,' but also shows U.S. Department of Transportation No. 4003308. The USDOT says No. 4003308, Next Door Relocation, is 'not authorized to engage in interstate, for-hire operations.' The phone number on Next Door's entry is Shawn Thompson's number. After Thompson and his attorney received the administrative complaint on June 13 by certified mail, Thompson had 21 days to file an Election of Rights to request an informal hearing or a formal hearing before an administrative law judge. Requesting a formal hearing requires filing a disputing of material facts alleged in the complaint. Not filing the Election of Rights on time is a waiver of hearing rights and, according to the Agriculture Department, 'may result in the issuance of a Final Order without any further notice that may impose up to the maximum penalties...' Thompson repeatedly has requested the Miami Herald not call, text or email him for response on stories about his moving companies. What follows comes from the administrative complaint: Customer A.S. The move: 1,115 miles, to start Aug. 10-14, 2020. The movers eventually showed up on Aug. 16, a day after A.S. needed to be out of his home. Thompson-owned company used: Fresh Start Moving and Storage, LLC, 3635 Park Central Blvd., Suite 2, Pompano Beach. Licensed for move? No. The complaint notes that U.S. Department of Transportation's SAFER says Fresh Start, USDOT No. 336032, is 'not authorized to engage in interstate, for-hire operations.' The estimate: $1,300, $200 deposit with $770 cash due at pickup (in cash) and $330 cash due at drop-off. A.S. had been told $550 would be due at pickup and $550 due at the finish. Also, state law says movers must accept at least two forms of payment. The money demand: After pickup and before drop-off, A.S. was told to pay an extra $1,500 in addition to the $330 or the movers 'would not come and instead would throw ... belongings in storage.' On Aug. 27, a company employee said the customer would have to pay an extra $3,400 on top of the $330. Extra details: A.S. had to call 911 during pickup when 'after taking a few items, the movers said that the goods exceeded the amount of space and they would not take any other item.' When the movers threatened to leave unless they got $3,400, A.S. called local police. Police talked the movers down to a $810 'shuttle service' fee. Customer B.W. The move: 23 miles on Nov. 14, 2020. Thompson-owned company used: Fresh Start Moving and Storage, LLC, 3635 Park Central Blvd. North, Pompano Beach. Licensed for move? Yes, as a Thompson Nation Holdings company making a move within Florida. The estimate: $800. B.W. paid a $200 deposit by credit card. The money demand: Shawn Thompson personally demanded another $2,100 in cash — movers must accept at least two forms of payment — before unloading. Extra details: A freezer and a new $1,300 slipcover were damaged. The invoice claimed B.W. paid the $2,100 by credit card. Customer D.D. The move: 80 miles in January 2021. Thompson-owned company used: Fresh Start Moving and Storage, LLC, 3635 Park Central Blvd. North, Pompano Beach. Licensed for move? Yes, as a Thompson Nation Holdings company making a move within Florida. The estimate: $712.89. Customer D.D. paid a $200 deposit with the remaining amount to be paid at delivery 'cash only.' Florida law says movers must accept at least two forms of payment. The money demand: The movers told D.D. to pay $1,028 instead of $512.89 before unloading. The customer got together $900 by credit card cash and cash transfer. Extra details: The movers didn't bring all the furniture inside nor did they reassemble two beds as the estimate said they would. When D.D. saw several damaged items, she didn't sign the part of the contract where the customer states there were no damaged items. But Thompson or a Thompson Nation Holdings representative, 'without authority, signed (D.D.'s) name to the contract/bill of labor.' Customer S.B. The move: 60 miles on Feb. 22, 2021. Thompson-owned company used: Fresh Start Moving and Storage, LLC, 3635 Park Central Blvd. North, Pompano Beach. Licensed for move? Yes, as a Thompson Nation Holdings company making a move within Florida. The estimate: $600 for one truck and three movers. The money demand: Only two movers showed up and demanded S.B. pay an extra $500 before unloading at the delivery point. Extra details: 'S.B. got into the moving truck, which held her household goods, and was hit by one of (Thompson Nation's) movers. A neighbor called the police, who told [the customer] that their hands were tied. S.B. feared for her safety because (the) mover was glaring at her, knew where she lived and where her bedroom was located. Consequently, S.B. did not file charges against him. She had to seek medical assistance for the injuries...' Only a petrified wood dining table escaped damage. Customer J.G. The move: 77 miles on June 18, 2021. Thompson-owned company used: Fresh Start Moving and Storage, LLC, 3635 Park Central Blvd. North, Pompano Beach. Licensed for move? Yes, as a Thompson Nation Holdings company making a move within Florida. The estimate: $460 for one truck and three movers. J.G. paid Shawn Thompson $300 via Venmo as a deposit. The remaining $160 was to be paid at delivery 'cash only,' an illegal payment form requirement. The money demand: Upon showing up for the move several hours late, movers immediately told J.G. the remaining amount wouldn't be $160 but $436. J.G. paid that. They charged an extra $100 for overnight storage that wouldn't have been necessary had they arrived on time. At the new house, they demanded $905 to unload 'or they would leave.' Extra details: When the truck arrived at J.G.'s new home, it 'ran over J.G.'s and her neighbor's mailboxes.' Police were called about the upcharge, but they just told the movers 'their math was wrong.' Customer J.B. The move: Unstated distance on July 1, 2022. Thompson-owned company used: Small Move Movers, 3635 Park Central Blvd. North, Pompano Beach. Licensed for move? Unclear from the complaint, which doesn't state whether it's an intrastate move or an interstate move. The estimate: $3,861. The money demand: Small Move's movers demanded J.B. pay $9,874 to get her things off the truck. Extra details: She paid, but 'noticed that all the items delivered were damaged and that some were still missing.' Nicolette Gonzalez (Gonzalez's name has been in public records and media reports as the plaintiff who successfully sued Thompson in Miami-Dade County) The move: Miami to Gainesville, July 23, 2022. Thompson-owned company used: Small Move Movers, 3635 Park Central Blvd. North, Pompano Beach. Licensed for move? Yes, as a Thompson Nation Holdings company making a move within Florida. The estimate: $1,146. Gonzalez paid $330 to Thompson via Zelle. The money demand: They hit Gonzalez with a $4,719 invoice upon arrival in Gainesville. The movers 'threatened and mocked Gonzalez and told her that if she did not pay the invoice amount, they were going to withhold her belongings and break them.' Extra details: The movers arrived two hours late, then took 12 hours to get to Gainesville, telling Gonzalez they took on an emergency job. Gonzalez sued Small Move, Thompson Nation Holdings and Shawn Thompson in Miami-Dade civil court and won a judgment of $7,691 plus attorneys fees and an injunction against the three entities. Thompson has appealed. Judge Michael Barket wrote that by Thompson's own deposition words, he 'extorted Ms. Gonzalez by accepting only payment of the inflated invoice and discounted inflated invoice. Without question, then, Mr. Thompson was a direct participant in this unfair, deceptive, and fraudulent scheme.' Customer S.K. The move: 1 mile on Dec. 22, 2022. Thompson-owned company used: All American Relocation and Storage, 6742 NW 17th Ave., Fort Lauderdale. Licensed for move? Yes, as a Thompson Nation Holdings company making a move within Florida. The estimate: $450. The money demand: Movers told S.K. she now owed $790.40 or they would keep S.K.'s property and charge storage fees. The estimate included 30 days of free storage. Extra details: She paid the $790, but movers still 'did not unload her belongings inside the home, but instead, the movers dumped all the boxes near the garage. Movers also damaged the dresser and the main door to the home.' Customer B.B. The move: Florida to North Carolina, delivery for March 17, 2023. Thompson-owned company used: Next Door Relocation, 6742 NW 17th Ave., Fort Lauderdale. Licensed for move: No. The U.S. Department of Transportation SAFER website says Next Door Relocation, USDOT No. 4003308, 'is not authorized to engage in interstate, for-hire operations.' The estimate: $1,266 for 300 cubic ft. B.B. paid a $350 deposit. The money demand: Upon loading the truck on March 14, 2023, and after telling her she was under 300 cubic ft so she could add smaller items, Next Door sent B.B. an invoice for $2,761. B.B. complained and got a new invoice for $2,230. She paid $1,316, so she'd paid $1,666 at this point. Next Door told her $564 remained. The day before delivery, she got sent an invoice with a new total of $2,657. And the movers demanded another $450. Extra details: 'B.B. paid a total of $3,107 for the move and had to sleep on the floor for 10 days because Next Door did not deliver her belongings as originally promised.' Customer R.D. The move: 30 miles on April 6, 2023. Thompson-owned company used: Next Door Relocation, 6742 NW 17th Ave., Fort Lauderdale. Licensed for move? Yes, as a Thompson Nation Holdings company making a move within Florida. The estimate: $426.25. R.D. paid a $200 deposit. The money demand: Movers demanded $5,167 in cash or certified funds. Banks weren't open, so they charged R.D. another $599 for 'hotel/OD' fee. R.D. eventually paid $2,100 in cash and $3,267 by cashier's check. Extra details: The final invoice from Next Door said 'Total Job Volume: 431 cf.,' differing from Next Door's claim that R.D.'s goods filled up a 1,700 cubic foot truck. Among the extra charges was a $900 'long carry/delivery fee' for a 30-mile move. Customer L.G. The move: 181 miles on April 15, 2023. Thompson-owned company used: Next Door Relocation, 6742 NW 17th Ave., Fort Lauderdale. Licensed for move? Yes, as a Thompson Nation Holdings company making a move within Florida. The estimate: $450. L.G. paid a $350 deposit. The estimate misstated Next Door's city as 'Pompano Beach.' The money demand: None because the movers never showed up. Not on April 15, when L.G. was told they would show up at 8 p.m., but had to stay in a hotel. Not on April 16, when she was told someone would be there at noon, then at 2 p.m. But, her $350 deposit wasn't returned. Extra details: L.G. rented a truck and moved herself. She gave up money for nothing, and Next Door got $350 for free. Customer D.Q. and L.Q. The move: 371 miles on April 29 and 30, 2023. Thompson-owned company used: Next Door Relocation, 6742 NW 17th Ave., Fort Lauderdale. Licensed for move? Yes, as a Thompson Nation Holdings company making a move within Florida. The estimate: $1,194. The couple paid $400 deposit. The money demand: Instead of the remaining $794, movers kept the couple's goods and demanded $14,676. The volume of possessions didn't change from the estimate. The estimate was for three movers. Next Door tried to charge for eight and charged $1,200 over the estimate for the travel time. Among the other add-ons: an 'Origin/destination' fee added ($1,000) and 'Transportation surcharge' of 22% or $2,646. Extra details: Next Door 'refused to negotiate a settlement with (the couple). Their belongings included (his) military history articles and those of his father. (They) had to purchase new items for their children.' Customer T.S. The move: A move within Florida, late in 2023. Thompson-owned company used: One Man One Van, 2814 Silver Star Rd., Suite 219, Orlando. Licensed for move? Yes, as a Thompson Nation Holdings company making a move within Florida. The estimate: $420. The money demand: Movers wouldn't unload T.S.' things without a $2,063 payment. The complaint says they charged four more hours of labor than actually worked. They also added $93 mileage fee, $600 bulky item fee, $249 origin/destination (which applies only for out of state moves) and a $308 transportation surcharge, none of which she was told she'd have to pay. Extra details: The movers 'caused significant damage' the dining room table tabletop, the buffet table and the entertainment center. They also didn't set up the dining room table and television as they said they would. Customer J.C. The move: Florida to Georgia in 2024. Thompson-owned company used: Stellar Relocation, 1701 Acme St., Orlando. Licensed for move? No. The U.S. Department of Transportation SAFER company snapshot of Stellar's USDOT No. 4278397 says Stellar is 'not authorized to engage in interstate, for-hire operations.' The estimate: $2,450 for 700 cubic feet The money demand: Movers told J.C. they reached 700 cubic feet with more possessions to load. Once they loaded, J.C. got an invoice for $11,550. Stellar told J.C. he'd need to pay $7,000 cash just to unload the truck. J.C. didn't have that on hand, so movers 'drove off with his belongings on the truck' and told him he'd be charged $250 per day for storage. After 30 days, they'd auction off his possessions. J.C. eventually paid the $7,000. Stellar demanded another $2,900, claiming they were moving 1,600 cubic feet of possessions. Extra details: Before the movers left, J.C. called police. Officers 'tried to reason with (Stellar) but, ultimately, told J.C. that there was nothing they could do.' Stellar's manager told J.C. they couldn't bring his stuff to the delivery destination because it didn't have access for a tractor trailer. J.C. rented two storage bays. 'Movers arrived in the same size box truck that they had used when they first came to J.C.'s residence in Florida ... the movers could have easily driven to the agreed upon delivery address.' J.C. had to hire other movers to take his stuff from the storage bays to his new home. Customer A.P. The move: 10 miles to Eustis, Jan 26, 2024. Thompson-owned company used: Todays Move Movers, 2814 Silver Star Rd., No. 219, Orlando after calling Hello Movers for an estimate. Hello's 'personal moving consultant' sent A.P. an email with the number for Todays Move. State records don't show a direct connection between Hello Movers and Todays Move. Licensed for move? Yes. This was a move within Florida by Todays Move, a company under Thompson Nation Holdings. The estimate: $625. A.P. paid $200 via CashApp. The remaining $425 was due on the day of the move. The money demand: Todays Move movers received $425 in cash from A.P. upon arrival for the move. As they reached the Eustis delivery point, A.P. got emailed an invoice for $6,182. And, they said they'd hold her possessions in a warehouse and charge her $220 per day until she paid. A.P. and her husband paid, but an invoice later said she paid only $5,500. Extra details: Todays Move, the complaint said, 'charged A.P. for packing materials and for bulky items. However, all of A.P's belongings were already boxed and put in containers.' Customer E.S. The move: A move within Florida on May 9, 2024. Thompson-owned company used: We Move You, 28 E. Main St., Suite No. 139, Avon Park. 'This address is a virtual mailbox only.' Licensed for move? Yes. It's one of the companies run by Thompson under a fictitious name. The estimate: $1,033. A $400 was paid. E.S. packed his belongings and had them waiting in the garage. The money demand: When movers arrived, E.S. paid $2,940 in cash and $500 via money order. Once movers loaded the truck, E.S. got a new estimate: $7,107. No unloading until they get a wire transfer from E.S. Extras details: The movers left with E.S.'s belongings and refused to tell him where they were taking them. So, the customer's wife followed the truck. The driver 'ran red lights and stop signs and drove erratically' in an attempt to lose E.S.'s spouse and keep the storage location secret. When the drivers called police about the wife, police told them 'she could follow them because they had her stuff and it was a public street.' E.S. eventually paid the full $7,107 and got most of his possessions. Customer P.M. The move: Lakeland, Florida to Egg Harbor City, New Jersey, July 1, 2024. Thompson-owned company used: Todays Move Movers, 2814 Silver Star Rd., No. 219, Orlando. Licensed for move? No. The U.S. Department of Transportation SMS company snapshot of Todays Move, USDOT No. 4176294, says the company is 'no current, for hire, operating authority' for state-to-state moves. The estimate: $1,681 for 432 cubic feet after a 'detailed article list of 14 items, 17 pieces.' P.M. paid $400 deposit via credit card. No one from Todays Move signed the estimate. The money demand: Todays Move demanded $8,997 from P.M. Extra details: Todays Move 'delivered a bed and mattress to a wrong destination, according to P.M. (Todays Move) did not respond to this error or attempt to deliver the items to the correct destination.' Customer T.A. The move: An interstate move in Autumn 2024. Thompson-owned company used: Level Up Relocation, 1701 Acme St., Orlando. Licensed for move? No. The U.S. Department of Transportation's SAFER website says Level Up, USDOT No. 4279151, is 'not authorized to engage in interstate, for-hire operations.' The estimate: $2,398. $1,488 was paid. T.A. gave a detailed list of items that added up to 807 cubic feet. The money demand: After loading, the movers dropped an invoice of $11,043 on T.A., claiming 1800 cubic feet of items. The movers refused to deliver T.A.'s possessions as contracted. Extras details: T.A. reached out to the U.S. Department of Transportation's Federal Motor Carrier, Safety Administration for help. The agency got the movers to 'return most of T.A.'s belongings to her at the delivery destination. She suffered damage to her belongings, and some items were missing.' Company names in the complaint Thompson Nation Holdings, LLC 2 Men, One Truck Movers All American Relocation and Storage All American Relocation and Storage, LLC All American Relocation, LLC All Stars Moving and Storage All Stars Moving and Storage LLC American Relocation and Storage Fresh Start Moving and Storage Fresh Start Moving and Storage, LLC Green Go Moving Level Up Relocation Moving Giants Next Door Relocation, LLC One Man One Truck Moving One Man One Van Moving One Man One Van, LLC Small Move Movers Small Mover Movers, LLC Stellar Relocation Thompson Nation of Movers, Inc. Todays Move Movers Todays Move Movers, LLC Two Man One Truck Movers We Move You
