Should we continue to gamble with the safety of bus passengers?
I attributed it to the government's policy of granting permits to many small companies over the past decades so that many can profit from the business of transporting goods and passengers.
But small players lack the resources needed to provide high standards of service and safety.
If safety is to be given top priority now, a two-prong approach is needed. The first is new permits for express bus (Bas Ekspres) and excursion bus (Bas Persiaran) should be granted only to companies that have the resources and commitment to operate at least a fleet size of 20 buses.
Bas Berhenti-henti permits are to be issued freely, as there are few applicants, and so are Bas Pekerja and Bas Sekolah, as these buses are mostly operated by individuals.
But they should not be allowed to be chartered for excursions, as it would be too risky driving on unfamiliar routes.
Existing express and excursion bus companies operating with less than 20 buses are to be given not more than five years to merge or consolidate, or their permits would not be renewed.
A medium-size or large operator would have the infrastructure to ensure that all operations staff, especially drivers, are well trained to ensure that vehicles are properly maintained, and bus services are run efficiently and safely.
Without a change in fundamentals, many bus accidents that result in horrific injuries or loss of lives will continue to occur, and various authorities would respond only with knee-jerk reactions.
The powers that be will have to decide between using express and tour bus permits to promote entrepreneurship for many small players, or restrict the transport of passengers to companies with adequate resources to deliver professional service with safety as the core value. ‒ July 15, 2025
YS Chan is master trainer for Mesra Malaysia and Travel and Tours Enhancement Course and an Asean Tourism Master Trainer. He is also a tourism and transport business consultant.
The views expressed are solely of the author and do not necessarily reflect those of Focus Malaysia.
Main image: The New Straits Times
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Should we continue to gamble with the safety of bus passengers?
RECENTLY, I wrote ' Main reason why professionalism is lacking in most commercial vehicle operations ', which was published on July 1. I attributed it to the government's policy of granting permits to many small companies over the past decades so that many can profit from the business of transporting goods and passengers. But small players lack the resources needed to provide high standards of service and safety. If safety is to be given top priority now, a two-prong approach is needed. The first is new permits for express bus (Bas Ekspres) and excursion bus (Bas Persiaran) should be granted only to companies that have the resources and commitment to operate at least a fleet size of 20 buses. Bas Berhenti-henti permits are to be issued freely, as there are few applicants, and so are Bas Pekerja and Bas Sekolah, as these buses are mostly operated by individuals. But they should not be allowed to be chartered for excursions, as it would be too risky driving on unfamiliar routes. Existing express and excursion bus companies operating with less than 20 buses are to be given not more than five years to merge or consolidate, or their permits would not be renewed. A medium-size or large operator would have the infrastructure to ensure that all operations staff, especially drivers, are well trained to ensure that vehicles are properly maintained, and bus services are run efficiently and safely. Without a change in fundamentals, many bus accidents that result in horrific injuries or loss of lives will continue to occur, and various authorities would respond only with knee-jerk reactions. The powers that be will have to decide between using express and tour bus permits to promote entrepreneurship for many small players, or restrict the transport of passengers to companies with adequate resources to deliver professional service with safety as the core value. ‒ July 15, 2025 YS Chan is master trainer for Mesra Malaysia and Travel and Tours Enhancement Course and an Asean Tourism Master Trainer. He is also a tourism and transport business consultant. The views expressed are solely of the author and do not necessarily reflect those of Focus Malaysia. Main image: The New Straits Times
