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Innovate Africa: Fixing the HR gap for deskless workers — Jem HR's Simon Ellis speaks

Innovate Africa: Fixing the HR gap for deskless workers — Jem HR's Simon Ellis speaks

TimesLIVE02-05-2025
Most HR systems are designed for office staff with computers and e-mail, but in industries such as retail, manufacturing and health care, many workers are on their feet, not behind desks.
Simon Ellis, co-founder of Jem HR, says these workers are often left out of the tools meant to support them.
Jem HR works differently. It runs through WhatsApp, giving workers direct access to their payslips, leave days, job information and messages. It also connects them to fair financial services — such as cheaper loans and insurance — without needing a bank account or formal credit history.
'In many workplaces, the people doing the work are the last to get information and the last to benefit from basic services,' says Ellis.
Jem gives them what they need in a way that works for them.
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