Seven UK airports where staff ‘get paid bonuses to catch easyJet passengers with oversized cabin bags' are revealed
Staff at Swissport are reportedly receiving bonuses for stopping tourists with large bags at gates in airports.
6
6
The email described how staff could receive £1.20 (£1 after tax) per bag they seize.
It was sent to Swissport employees at seven UK airports.
The firm runs passenger gates at airports across the world, including the UK.
Staff at Belfast, Birmingham, Glasgow, Jersey, Liverpool and Newcastle airports received the email.
Seen by The Sunday Times the message encourages staff to stop holidaymakers at gates if they suspect their bag is too large.
Staff were incentivised with payments for every bag they flagged as too big.
The email described this as 'the easyJet gate bag revenue incentive' and said it was intended to 'reward agents doing the right thing.'
It went on to detail how payments would be made directly to employees who caught out travellers with large bags.
The Sun understands the email was sent in November 2023 with the policy still in force today.
Staff who were concerned with meeting their targets were told they would be provided with internal tracking to identify opportunities for training and support for individual agents.
Moment EasyJet passenger is SLAPPED by airport worker as he screams abuse at staff after being refused entry to plane
It was signed by Dean Martin, a Swissport station manager at Glasgow airport and read: 'Thank you for your ongoing contribution to the success of easyJet'
Staff members employed by another company, DHL Supply Chain, also have an incentive programme for identifying easyJet bags as too large.
Under DHL Supply Chain staff at Gatwick, Bristol and Manchester airports recieve a nominal fee for catching out unsuspecting easyJet travellers.
Passengers on easyJet flights are allowed by the airline to take one small bag on their plane for free.
6
6
Larger bags can be placed in overhead lockers but customers are charged extra for this service.
The airline made an eye watering £9 billion in revenue last year.
The incentive for staff applies if they catch a passenger whose bag is deemed too big for them to take it onto the plane.
This is usually either because customers haven't paid to take a larger suitcase on board or because their free hand luggage is too large.
Boarding gates are usually equipped with metal boxes that customers bags must fit into to be eligible to take on board.
If customers bags are too large to fit into the boxes they are charged an extra fee at the gate for their luggage.
EasyJet is said to charge £48 at the gate for this, £1.20 of that is paid to the ground handler.
Both Swissport and DHL Supply Chain decide how much their staff are paid for catching out unsuspecting holidaymakers.
6
6
A spokesman for easyJet said: 'EasyJet is focused on ensuring our ground handling partners apply our policies correctly and consistently in fairness to all our customers.
'Our bag policies and options are well understood and we remind customers of this when booking, before they travel and on their boarding pass, which means a very small proportion of customers who don't comply will be charged at the airport.'
A spokesman for Swissport said: 'We serve our airline customers and apply their policies under terms and conditions for managing their operation.
"We're highly professional and our focus is on delivering safe and efficient operations, which we do day in and day out for four million flights per year.'
A spokeswoman for DHL Supply Chain said the company requires 'all colleagues to consistently adhere to [the easyJet baggage policy] and this is recognised as part of their remuneration'.
She added: 'Doing so ensures we provide a smooth travel experience for every passenger.'
The Sun has contacted Swissport and easyJet for comment.
Holiday packing tips
Jemma Solomon, aka The Label Lady has got 5 packing tips to help you get organised for your next holiday.
1. Write a list
Think about all the essentials you need to take with you; suncream, medicine, a few games for the kids, beach towels, and write everything in one list, which you can tick off as you add it to your suitcase.
Or for complete ease, try Google's AI app - Gemini - which will create a list for you and help you not over pack.
2. Involve your kids
Jemma said: 'My girls are getting older, they're 11 and nine, and they enjoy helping to pack. So I send them a list, and say 'this is what you need' and they follow the list.
'And then I give them a rucksack each - and say to them 'you can have whatever you want in there as long as it's not liquid', and they can take that on the plane. And that's their 'home away from home' items.'
3. Try a hack or two
She said: "I think they all work, but for different reasons - and you've just got to pick the right one for your trip.
"Rolling your clothes is really good to stop your clothes from getting creases. And if you're trying to get a lot of items into your case, it's a space saver.
'Packing cubes are great - for example, I'm going on holiday with my three kids and we're all using the same suitcase for our clothes.
"These handy compartments let you separate your clothes, toiletries and tech into designated cubes, maximising luggage space by keeping your items compressed and neatly stacked.
"I love taking them abroad with the family and it means my kids can easily take charge of their own items once we've arrived."
4. Decant beauty products
Do you really need to take full-size bottles of shampoo and conditioner with you? The beauty industry has evolved so much, you can now buy shampoo bars or sheets - which are much lighter and smaller.
Or, if you'll be popping to the shops when you're abroad, consider buying some items when you arrive.
5. Get organised before you come home
Jemma said: 'When you repack on holiday [before coming home], the trick is to separate clean from dirty clothes.
'Also pack it in some form of order - so lights, darks, colours for items that need washing, or if you wash your clothes by person in the household, piles for each person.
"Then you can put it straight into the washing machine. Do it straight away, don't leave it."
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Daily Mail
34 minutes ago
- Daily Mail
Tories demand foreigners are banned from getting disability benefits as Kemi Badenoch seeks to tighten access to handouts after Labour's U-turn
The Tories are demanding foreigners are banned from claiming key disability benefits in the wake of Labour 's humiliating U-turn on welfare reforms. Kemi Badenoch 's party will attempt to change the Government's welfare Bill to tighten access to Personal Independence Payment (PIP) and Universal Credit. The Conservatives will table an amendment proposing a requirement for eligibility for PIP to be determined by a face-to-face meeting, rather than virtually. They also want to prevent somebody from being classed as having a severe condition for the purpose of Universal Credit only by having anxiety, mild depression, or ADHD. And a third amendment would block a planned increase in Universal Credit and restrict PIP for some people who are not British citizens. It comes after Sir Keir Starmer was forced to shelve Labour's own plans to restrict eligibility to PIP, the main disability payment in England, in the face of a huge Labour rebellion. As he endured his worst week in office so far, the Prime Minister also witnessed Chancellor Rachel Reeves openly weeping in the House of Commons. She said her upset was due to a 'personal' issue, but it came as the welfare U-turn piled further pressure on Ms Reeves to fill a black hole in the public finances. Mrs Badenoch branded the Government's watering down of the Universal Credit and Personal Independence Payment Bill - now set to be renamed the Universal Credit Bill – as 'farcical'. The Tories will now look to lay amendments to the legislation with Mrs Badenoch due to deliver a major speech on welfare on Thursday. She is expected to say the Conservatives are 'the only party that is prepared to take the tough decisions to get spending under control'. 'I have no doubt that, emboldened by their success in forcing Starmer to U-turn last week, Labour's backbench MPs will now be eyeing up more concessions,' she will add. Under the Tory plans, PIP and both categories of Universal Credit health top-up would be limited 'to British citizens, excluding all foreign nationals', according to The Telegraph. There would be an exception for citizens from EU countries who have settled status, who are entitled to equal treatment under the Brexit deal. Under current rules, foreign nationals must prove that they have lived in Britain for two of the last three years to claim PIP. Helen Whately, the Tory shadow work and pensions secretary, said: 'The Government's welfare plans are in chaos. Instead of saving money, the welfare Bill we're voting on next week costs money. 'We've told them how to fix it: stop signing people off sick for mental health problems like anxiety, bring back face-to-face assessments, and only give sickness benefits to British citizens. 'If ministers had the guts to take up even one of these proposals, they could save billions – and spare the country from more tax rises this autumn.' Labour's original welfare proposals had been part of a package that ministers expected would save up to £5billion a year. Economists are now warning that tax rises are likely to plug the gap left by the concessions to Labour rebels, as well as Sir Keir's previous U-turn on axing winter fuel payments for millions of pensioners. Ms Reeves has said it is impossible for her to rule out tax rises in the autumn, as she warned 'there are costs' to the watering down of the welfare bill. Sir Mel Stride, the shadow chancellor, has demanded the Office for Budget Responsibilty (OBR) watchdog carry out an emergency forecast to update the fiscal outlook in the wake of Sir Keir's climbdowns. In a letter to OBR chair Richard Hughes, he wrote: 'The public, Parliament and markets deserve clarity and transparency about the impact of recent events on the nation's finances and the Government's fiscal strategy.'
The Guardian
35 minutes ago
- The Guardian
Keir Starmer should be bold and consider a wealth tax, Neil Kinnock says
Keir Starmer's government is suffering from a 'lack of narrative' about what it is trying to achieve and should be more fiscally bold and consider a tax on wealth, Neil Kinnock has said. The former Labour leader said too many of the government's achievements were being overshadowed. A year after a landslide election win, the party is struggling in the polls and has U-turned on policies including cuts to winter fuel payments and welfare. 'It's not a mess, but what has gone wrong is really the lack of a narrative, a story of the objectives of the government and where they're working towards it and how they're working towards it,' Kinnock said. The government had implemented 'a series of really commendable and absolutely essential policies', added Kinnock, who led Labour into two elections. But these policies, he said, had been obscured by controversies over things such winter fuel and welfare, 'all those negative things that really are heartily disliked across the Labour movement and more widely'. 'And that means that, apart from the distaste for undertaking those policies, the cloud hangs over the accomplishments of the government, which are substantial and will become greater.' Kinnock was scathing about the move by Jeremy Corbyn and other former Labour MPs to set up their own leftwing party. 'I understand the difficulty of thinking up a name, and in a comradely way, I'd suggest one: It would be the Farage Assistance Group.' Amid increasing speculation that Rachel Reeves, the chancellor, will have to raise taxes at the autumn budget, Kinnock said that while Labour's election focus on fiscal discipline was vital for restoring credibility, 'it did mean that they depressed expectations and limited themselves by saying they were going to rigidly stick to fiscal rules'. Kinnock said there was a risk of the government being 'bogged down by their own imposed limitations' and he believed a number of cabinet ministers would want more fiscal boldness. One option, he said, would be a form of wealth tax, which would be useful not just to raise revenue but as 'a gesture, or a substantial gesture in the direction of equity fairness would make a big difference' in a time when 'earned incomes have stagnated in real terms, while asset values have zoomed'. He said such a policy should target wealth above £6m or £7m, where a 2% tax would raise £10bn or £11bn a year. 'That's not going to pay all the bills, but it does two things. One is to secure resources, which is very important. But the second thing it does is to say to the country: we are the government of equity, and this is a country which is very substantially fed up with the fact that whatever happens in the world, whatever happens in the UK, the same interests come out on top, unscathed all the time, while everybody else is paying more for gutted services.'
Daily Mail
41 minutes ago
- Daily Mail
Fears grow over Chinese 'spy campus' at heart of London
A new Chinese 'super embassy' in London will have on-site accommodation for more than 200 intelligence officers, diplomatic sources have warned. The revelations about the 'spy campus' are likely to increase concerns about the development on the site of the Royal Mint buildings near the Tower of London, which has been revived by No10 despite being blocked by the previous government after warnings from MI5 and Scotland Yard. The Bank of England has also warned Downing Street about the risks of allowing it to be built close to sensitive financial centres. Mapping data shows the proposed site lies directly between financial hubs in the City and Canary Wharf and close to three major data centres, including the Stock Exchange. Earlier this year, The Mail on Sunday revealed that planning documents for the embassy included 'spy dungeons' – two suites of basement rooms and a tunnel, with their purpose redacted for security reasons. A source said: 'There will effectively be a student-style campus for spies in the heart of the City. 'And those spy dungeons are so deep that the sensitive cables are virtually at head height.' A US security source said 'cultural interests/exchange' is a 'euphemism for intelligence and security services', adding: 'It's where they often stuff their security and intelligence staff, among other diplomats. And if it's a "cultural" centre/space, why do they always declare it off limits in planning documents?' Ex-Tory leader Iain Duncan Smith said: 'Everywhere there is a mega embassy... Chinese state-sponsored, trans-national repression of those who have fled the Chinese state or who criticise it grows dramatically. 'It's simple: a bigger embassy has more spies and more repression.' Shadow Levelling Up Secretary Kevin Hollinrake said Labour had been 'caught red-handed trying to ram through this sinister embassy' in a 'desperate attempt to woo the Chinese Communist Party to bail out their failing economic policies'. He added: 'It is shocking Labour want to sign a legal document that will ban British officials checking what is being built in the embassy building. This is yet another surrender document from a Labour Government that puts foreign interests over British interests.'
