easyJet passenger slapped with £96 bill at airport and journey gets 'even worse'
Travelling to the airport can be a stressful experience, and it can be even worse when things go wrong. This is exactly what appeared to happen to one woman when her easyJet flight wasn't what she expected for more than one reason.
Emi, who shares her life on TikTok under the username emilia.petcu, recounted her less-than-pleasant experience travelling from London Luton Airport to Paris. She felt "unfairly" overcharged and described her flight as a "poor experience", which cast a shadow over her Parisian getaway.
In her video, Emi alleges that easyJet hit her with a £96.00 fee for a backpack she believed complied with the cabin policy and should have fit under the seat. She branded the last-minute charge as "unfair", despite airlines' usual reminders to passengers to verify baggage rules before flying.
But the troubles didn't stop there, as she also claimed the aircraft was dirty, adding to her travel woes. Her post included the caption: "The experience only got worse on board. The airplane was dirty, with poor hygiene and cleanliness conditions.
"The flight was delayed without clear updates."
Emi documented the journey, which took place on July 24, showing both the bill and the state of the plane. Visuals of crumbs and rubbish strewn around her seating area did little to improve her impression of the airline.
The video has racked up a fair number of views since being posted, sparking a flurry of comments from viewers sharing their diverse opinions and experiences.
One viewer recounted: "This happened to me. I complained to easyJet and they gave me the amount in a voucher."
Another chimed in with a similar experience, adding: "I had the same thing at Luton."
A third shared their luggage strategy: "I've used the same backpack for the last three to four years with different airlines."
Meanwhile, another commenter offered straightforward advice: "Follow the rules, no charges - simple."
Some commenters came to the airline's defence, offering an alternative viewpoint. One person pointed out: "Please bear in mind the staff have six to eight minutes to clean the plane and, if they are late, it's 90% of the time not their fault.
"It can be if the plane in front of them was late taking off or landing - it delays others."
Another person wrote: "Blame the set of passengers for leaving the mess, not the crew. If they were to tidy it, the flight would be delayed and they would get bother from the airline for being late and the passengers too."
In the video, Emi didn't showcase her bag, leaving viewers unable to judge its size; she only displayed the receipt given to her by staff upon paying the fee.
easyJet has not commented on this particular case, but the airline did issue a statement regarding its baggage policy. It read: "easyJet's bag policy is well understood and all customers can bring one small under seat bag for free.
"We provide clear information on bag allowances including dimensions clear when booking, via email before travel and on our boarding passes and our ground handlers check bags to ensure they will fit in the cabin, and in fairness to customers who have paid to bring additional bags."
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