Varanasi division secures 2nd spot in UP's IGRS rankings
The achievement comes under the leadership of Divisional Commissioner S Rajalingam, who emphasized that timely and quality grievance redressal is the govt's top priority.
Commissioner Rajalingam stated that a structured framework was introduced across the division to ensure swift and effective resolution of public grievances, aligning with the state govt's priorities.
This framework led to noticeable improvements in the quality of reports and resolution timelines.
To enforce these standards, the divisional commissioner held meetings with divisional and district officials across the division, adopting a strict stance to enforce improvements. He explained that continuous monitoring was conducted on the online portal, ensuring that the number of pending cases on the portal was zero by 11am and again by 6pm daily.
He mentioned that cases where resolution was deemed inadequate were approved within hours of receiving the report.
In instances, where it seemed possible to improve the quality of grievance resolution, the report was immediately sent back to the investigating officer on the portal the same day for re-examination and effective resolution.
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