Property management company settles with Pennsylvania AG over AI-related maintenance delays
HARRISBURG, Pa. (WTAJ) — A property management company accused of using artificial intelligence in a way that left Pennsylvania tenants without timely repairs or returned security deposits has reached a $45,000 settlement with the state.
Attorney General Dave Sunday announced Tuesday that Home365, LLC, based in Las Vegas, agreed to resolve claims that it failed to maintain safe housing and return security deposits, allegedly violating Pennsylvania's Unfair Trade Practices and Consumer Protection Law.
The company, which used an AI-based platform to assist with operations, reportedly contributed to delays in addressing issues like water leaks, sewage problems, and structural defects. Some tenants also complained of not receiving required utilities like heat and water.
The agreement, filed in Allegheny County Court, includes $30,000 in consumer restitution and $15,000 in costs to the Office of Attorney General. Tenants who already filed complaints could receive payments ranging from $375 to $10,450.
Additional impacted tenants have 90 days to file a complaint with the Bureau of Consumer Protection to be considered for restitution. The settlement also requires changes to Home365's business practices to prevent future violations.
The settlement, in the form of an Assurance of Voluntary Compliance, is pending court approval.
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