For eBay, experiences are all about AI
AI has become so widely used throughout eBay, that it's easier to 'ask which teams are not leveraging AI' than to list the teams or experiences that do, President and CEO Jamie Iannone said during a Q1 2025 earnings call Wednesday.
EBay has broadly rolled out AI to improve experiences for sellers and buyers in areas ranging from product feeds to customer service.
One example is Magical Listings, which uses AI to simplify the product listing process. More than 10 million unique sellers have used the tool to create over 200 million listings.
EBay's is backing up its AI-powered investments with organizational changes.
The company is combining its product and market teams to improve its speed, alignment and customer centricity, according to a Wednesday announcement.
Jordan Sweetnam will lead the newly combined global markets and product team as chief commercial officer, while Chief Product Officer Eddie Garcia will leave the company.
'I am deeply grateful to Eddie for his outstanding partnership and visionary leadership in shaping our product strategy, which has significantly advanced eBay's offerings and customer experience,' Iannone said during the earnings call. 'He has built a world-class team, and his legacy positions us well for future success.'
CFO Steve Priest will also leave the company on July 31. Until then he will remain with the company in an advisory position to help onboard incoming CFO Peggy Alford, who will join on May 12.
The executive changes follow on the heels of first quarter financial results that topped expectations. Revenue grew 1% year over year to $2.6 billion, according to a company earnings report.
The company recently launched browsing pages for used apparel that use dynamic content organized by themes and subcategories, according to Iannone. The new apparel feed progressively loads visual and interactive content as users browse the page, and it can offer content including autoplay videos, promotions and curated compositions.
The change builds on the launch of two other AI-powered fashion features introduced last year. Shop the Look lets customers see what different items would look like together, while Explore recommends options based on a customer's input such as a customer's size and preferred styles. More updates are planned for the fashion shopping experience in the future.
'Throughout 2025, you'll see more innovation in fashion as we work towards solidifying our platform as the trusted destination for pre-loved branded fashion products, where customers can truly shop head-to-toe across a breadth of brands and price points,' Iannone said.
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